Dear Cloé, While it was not perfect, I am happy to see that your stay was pleasant. Thank you so much for your valuable feedback and for choosing our Homewood Suites Boston Woburn. We hope to welcome you back for a flawless experience in the future. Sincerely, Alex Castilleja General Manager

Dear Anne-Marie,Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our amenities and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.Best,Alex CastillejaGeneral Manager

Dear Megan, Isn't it fantastic to have so many wonderful restaurants and attractions just minutes away from our beautiful Homewood Suites? Thank you for your positive review and for recommending our property for a great stay close to Boston. We hope you find a reason to visit us again soon. Best, Gwen Lytle General Manager

Dear Anne-Marie It is wonderful to hear that we have earned the recommendation of both you and your family. Thank you for sharing this great review and please know that we would love to host you again. Sincerely, Gwen Lytle General Manager

Thank you so much for the great comments and for staying with us! We look forward to welcoming you back in the not too distant future!

Dear Qiqing, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding the lack of hospitality you encountered during your time with us. Additionally, I regret that you detected an odor of cigarette smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review, and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Alex Castilleja, GM

Dear Muhammad, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Alex Castilleja, GM

Dear Dana, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience and are eager to provide you with excellent service the next time you visit. Best, Alex Castilleja, GM

Dear Aharon, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Alex Castilleja, GM

Dear Javian, It's awesome to hear from you! We're thrilled to know that you had a fantastic time during your stay with us. We can't wait to have you back again in the near future! Best, Alex Castilleja, GM

Dear Tim, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Alex Castilleja, GM

Dear Zamba, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit, especially the breakfast! We appreciate your choosing us and hope to host you again. Best, Alex Castilleja, GM

Dear Pauline, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Alex Castilleja, GM

Dear Irvin, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Alex Castilleja, GM

Dear Anghelo, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Alex Castilleja, GM

Dear Andrea, As a hotelier, one of the most rewarding things to hear is when guests are happy with their stay and would return for another visit. Thank you so much for your business and your kind feedback. We enjoyed hosting you and look forward to doing so again anytime you return to the area. Best, Alex Castilleja, GM

Essam,Thank you for taking the time to share your thoughts with us. I apologize for the condition of your guest room and the lack of staff at the front desk. In the future, please let the front desk know about anything you find in the room so we can address it while you are still on property and the ability to change rooms. If I can be of further assistance in the future, please do not hesitate to reach out.

Dear Oscar, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Alex Castilleja, GM

Dear Barbara, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Alex Castilleja, GM

Dear JEANNIE, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to get it right on your next visit. Sincerely, Alex Castilleja, GM

Dear Stacey, On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best, Alex Castilleja GM

Dear Daniel, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Alex Castilleja, GM

Dear Jennifer, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service, amenities, and clean accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Alex Castilleja, GM

Dear Yanko, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Alex Castilleja, GM

Dear Dana, Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Alex Castilleja, GM

Dear Jennifer, It is always a pleasure to know that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to see you back soon. Best, Alex Castilleja, GM

Dear Sunders, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Alex Castilleja, GM

Dear Anonymous,We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely,Alex CastillejaGeneral Manager

Dear david, What a splendid review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share these kind comments. Please come see us again soon. Best, Alex Castilleja General Manager

Dear Andrea,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Alex CastillejaGeneral Manager

Dear crystal,Our housekeeping is now available by request. We know that comfort levels may vary when it comes to people entering your space after a pandemic. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We value your feedback and hope to host you again.Sincerely,Alex CastillejaGeneral Manager

Dear Kodi, Thank you for sharing your informative feedback regarding your experience at our Homewood Suites by Hilton. We're pleased to know you were primarily satisfied with your accommodations; however, we apologize for the lapses in hospitality you encountered. Your valuable insight allows us to have purposeful coaching sessions with our staff to foster improvement. We appreciate your business and hope this will become the first of many visits. Sincerely, Alex Castilleja General Manager

Dear Joel,The staff loves being a great representation of Boston/Woburn and all the friendly people who live here. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay.Best,Alex CastillejaGeneral Manager

Dear Paul, We are thrilled to have exceeded your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Alex Castilleja General Manager

Dear tina,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Alex CastillejaGeneral Manager

Dear Leala,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We look forward to seeing you back anytime you return to the area.Best,Alex CastillejaGeneral Manager