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Reviews of Holiday Inn Express & Suites Borger, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Borger, an IHG Hotel
1351 W Wilson Street, Borger, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 221 out of 285 reviews" "
Rating 8 - Good. 44 out of 285 reviews" "
Rating 6 - Okay. 10 out of 285 reviews" "
Rating 4 - Poor. 9 out of 285 reviews" "
Rating 2 - Terrible. 1 out of 285 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet! Pool area with hot tub was great! Breakfast options were plentiful and delicious! Our disability access room was very nice but the beds were quite high and my disabled mother had difficulty getting in and out of bed. Would have been nice to have a couch for seating in the room too.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express & Suites of Borger Staff on Apr 5, 2024
We are thrilled you enjoyed your stay with us. We appreciate the feedback about your stay. We hope you come see us again soon. It would be a pleasure to have you as our guest again.

10/10 Excellent

Analisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites of Borger Staff on Mar 31, 2024
We are thrilled you enjoyed your stay with us. We appreciate the feedback about your stay. We hope you come see us again soon. It would be a pleasure to have you as our guest again.

10/10 Excellent

Waylon, Gillette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful. The rooms are modern and comfortable. There are a couple restaurants nearby and a Dollar Store in easy walking distance. Breakfast is pretty standard fare.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites of Borger Staff on Mar 22, 2024
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Ethel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites of Borger Staff on Mar 18, 2024
We appreciate the feedback regarding your stay. We are thrilled you enjoyed your stay with us. We hope to see you again soon. It would be a pleasure to have you as our guest again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites of Borger Staff on Mar 18, 2024
We are thrilled you enjoyed your stay with us. We appreciate the feedback on our facility & staff. We hope you come see us again soon. It would be a pleasure to have you as our guest again.

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice calm stay
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express & Suites of Borger Staff on Feb 14, 2024
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Holiday Inn Express & Suites of Borger Staff on Feb 3, 2024
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Hassaan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites of Borger Staff on Jan 16, 2024
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites of Borger Staff on Dec 30, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Waylon, Gillette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All in all a comfortable place to sleep and interaction with the staff was good.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express & Suites of Borger Staff on Feb 3, 2024
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites of Borger Staff on Dec 11, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express & Suites of Borger Staff on Dec 11, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023
Response from Holiday Inn Express & Suites of Borger Staff on Dec 30, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Anessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was a domestic violence situation that happened down the hall. I called the front desk and they were quick to call local law enforcement. All staff were very pleasant the beds were comfortable, and the rooms were clean.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites of Borger Staff on Nov 29, 2023
We appreciate your feedback regarding your stay. We are so glad that our staff was able to resolve the dv situation quickly and safely with our local law enforcement. Thank you for the wonderful comments about our facilities. We hope to see you again the next time your travels bring you to the area.

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed three nights..two of the mornings we were awakened early by incessant barking of dogs!!! Did not like that! We don’t feel like that should be allowed in a nicer facility like this. Probably go where there are no dogs next time.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express & Suites of Borger Staff on Nov 26, 2023
We apologize for the disturbance during your stay. We are a pet friendly hotel with a non-refundable pet fee as described on our website. We appreciate the feedback about you stay. Have a great day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Holiday Inn Express & Suites of Borger Staff on Nov 20, 2023
We are thrilled you enjoyed your stay with us. We appreciate the feedback on our facility & staff. We hope you come see us again soon. It would be a pleasure to have you as our guest again. Hope you have great week ahead. Happy Thanksgiving!

10/10 Excellent

Kilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful about joining the rewards program. The room was clean and bed was very comfortable. I loved the dove products offered in the bathroom. Nice touch. Will be staying again.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites of Borger Staff on Oct 22, 2023
We are thrilled you enjoyed your stay with us. We appreciate the feedback on our facility & staff. We hope you come see us again soon. It would be a pleasure to have you as our guest again.Hope you have great week ahead.

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites of Borger Staff on Nov 20, 2023
We are thrilled you enjoyed your stay with us. We appreciate the feedback on our facility & staff. We hope you come see us again soon. It would be a pleasure to have you as our guest again. Hope you have great week ahead. Happy Thanksgiving!

10/10 Excellent

crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Holiday Inn Express & Suites of Borger Staff on Aug 29, 2023
We are thrilled you enjoyed your stay with us. We appreciate the feedback on our facility & staff. We hope you come see us again soon. It would be a pleasure to have you as our guest again. Have a great day.Holiday Inn Express & Suites of Borger Staff

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was great.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites of Borger Staff on Aug 22, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express & Suites of Borger Staff on Aug 22, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Donita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express & Suites of Borger Staff on Aug 14, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Lana, Clarendon

Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites of Borger Staff on Aug 22, 2023
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars all the way!!
Great hotel! Very clean, staff was all very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites of Borger Staff on Aug 2, 2023
We are thrilled to hear this! We love that you enjoyed your stay with us and can't wait for you to come back to see us. Have a great day and hopefully we will see you again soon.

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hmmm
Hot tub not working, crap breakfast stuff and ran out off breakfast. Took 1hr or longer to get housekeeping to pickup trash and replace towels after calling front desk. Need maintenance work in room small items. Parking lot to small in front. Needs larger trash cans . Grandkids did like the pool . Front desk staff nice. It’s just the small things that add up. Rooms are priced to high for what u get.
Stayed 2 nights in Jul 2023
Response from Holiday Inn Express & Suites of Borger Staff on Jul 28, 2023
We appreciate the feedback regarding your stay. Hope we see you again soon.

10/10 Excellent

Jinalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay experienced though it was short. The night staff was very helpful to find us a rollaway bed.
Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites of Borger Staff on Jul 28, 2023
We appreciate the feedback regarding your stay. We are pleased you enjoyed your visit with us. Hope we see you again soon.

6/10 Okay

oscar

Stayed 4 nights in Jul 2023
Response from Holiday Inn Express & Suites of Borger Staff on Jul 28, 2023
We appreciate the feedback regarding your stay. Hope we see you again soon.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was so clean, mattress was comfortable!
Stayed 1 night in Jun 2023
Response from Holiday Inn Express & Suites of Borger Staff on Jul 1, 2023
We are pleased to hear you enjoyed your stay with us. We hope to see you again the next time your travels bring you back to the area. Have a great rest of the day and a wonderful weekend.

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything looked clean and new, and the room was spacious. The only drawback was that the stove was not working, so there was no hot breakfast.
Stayed 2 nights in Jun 2023
Response from Holiday Inn Express & Suites of Borger Staff on Jul 1, 2023
We are pleased to hear you enjoyed your stay with us. We hope to see you again the next time your travels bring you back to the area. Have a great rest of the day and a wonderful weekend.

10/10 Excellent

Tarlicia

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice, clean, very hospitable.
Stayed 1 night in May 2023
Response from Holiday Inn Express & Suites of Borger Staff on May 10, 2023
We are thrilled you enjoyed staying with us. We hope to see you again the next time you are in the area. Have a great rest of the week.

10/10 Excellent

DeAndre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and clean
Stayed 2 nights in May 2023
Response from Holiday Inn Express & Suites of Borger Staff on May 4, 2023
We are pleased to hear you enjoyed your stay with us. We hope to see you again the next time your travels bring you back to the area. Have a great rest of the day and a wonderful weekend.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express & Suites of Borger Staff on Apr 21, 2023
We appreciate the feedback regarding your stay. We are pleased you enjoyed your visit with us. Hope we see you again soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and great staff service
Stayed 1 night in Apr 2023
Response from Holiday Inn Express & Suites of Borger Staff on Apr 11, 2023
We appreciate the feedback regarding your stay. We are pleased you enjoyed your visit with us. Hope we see you again soon.

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, everything was so nice.
Stayed 2 nights in Mar 2023
Response from Holiday Inn Express & Suites of Borger Staff on Apr 11, 2023
We appreciate the feedback regarding your stay. We are pleased you enjoyed your visit with us. Hope we see you again soon.

4/10 Poor

Gary

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had booked 2 rooms, 1 for my daughter and one for my wife and I. The information on the location said "pet friendly". i looked for any kind of restrictions and found none. I had asked that the rooms be next to each other and told no problem. When my daughter arrived she told them she had a dog and was told that they would have to move to the 2nd floor, which was being remodeled because the 4th floor had already been remodeled. We understood and were not upset until we saw a dog on our floor and confirmed with the owner that they were staying on that floor. Also, two of the three mornings of our stay there was no hot food due to the ovens (plural, is what the sign said) being out. I have difficulty thinking that more than one oven went out at once. Was one already out and they procrastinated on the repair and then were caught with their pants down??
Stayed 3 nights in Mar 2023
Response from Holiday Inn Express & Suites of Borger Staff on Mar 16, 2023
We do apologize about the mix up with the floors pets are allowed on. This is a fairly new policy. We will be working with our staff to make sure this issue doesn't happen again. Also we want to apologize for the confusion by the signs posted that inferred we have more than one oven as we do not. Unfortunately this is an advanced piece of equipment that cannot be fixed quickly and requires a technician to service. Again we apologize that our hot meat & egg options were not available during your visit. We do hope you give us another chance to show you a great stay in the future.

10/10 Excellent

Michael

Stayed 3 nights in Feb 2023
Response from Holiday Inn Express & Suites of Borger on Feb 22, 2023
We appreciate the feedback regarding your stay. We are pleased you enjoyed your visit with us. Hope we see you again soon.

10/10 Excellent

Lana, Clarendon

Stayed 1 night in Jan 2023
Response from Holiday Inn Express & Suites of Borger Staff on Mar 16, 2023
We are thrilled you enjoyed your stay with us. We appreciate the feedback on our facility & staff. We hope you come see us again soon. It would be a pleasure to have you as our guest again.Hope you had a great day and weekend ahead.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Everything was good
Stayed 1 night in Jan 2023
Response from Holiday Inn Express & Suites of Borger on Jan 10, 2023
We appreciate the feedback about your stay. We are thrilled you enjoyed it. We hope to see you again soon.

8/10 Good

Shirley

Stayed 1 night in Dec 2022
Response from Holiday Inn Express & Suites of Borger Staff on Dec 19, 2022
Thank you for letting us know about your stay. We hope to see you again the next time you are in the Borger area. Have a great day.

10/10 Excellent

DeRenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pet friendly
The information on the Holiday Inn said pet Friendly- however it was 100.00 per night for my little yorkie
Stayed 1 night in Nov 2022
Response from Holiday Inn Express & Suites of Borger on Nov 28, 2022
We appreciate the feedback regarding your stay. We apologize for the confusion on the pet fee. It is 100.00 tax per pet. This is a one time fee not a nightly charge. We do hope we get the opportunity to have you stay with us again. Have a great week.

4/10 Poor

Ronald

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Spa was broken, pool not heated, late in opening for breakfast this morning, shower head difficult to adjust and probably plugged up, no towel racks, towels should be close to the shower and not across the bathroom.
Stayed 4 nights in Nov 2022
Response from Holiday Inn Express & Suites of Borger on Nov 28, 2022
We appreciate the feedback regarding your stay. We will look into all the issues you mentioned. We hope we get the chance to have you stay with us after our future room renovations have been completed.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
My wife and i together with our little baby had a good experience in this place. It was quite & relaxing and thats what we needed for our anniversary. Rooms are clean and well maintained. My wife loved the breakfast buffet due to the varieties. I recommend for any visitor
Stayed 3 nights in Nov 2022
Response from Holiday Inn Express & Suites of Borger Staff on Nov 16, 2022
Happy Anniversary! We are thrilled you chose to stay with us. It's great to hear that you had such a great stay with us and we hope we see you again in the future.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice beds, large rooms, good breakfast. Nice place to stay.
Stayed 1 night in Nov 2022
Response from Holiday Inn Express & Suites of Borger on Nov 14, 2022
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope you come back to stay with us again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean usual HI Express. Seemed high price for transit stop in unattractive town.
Stayed 1 night in Oct 2022
Response from Holiday Inn Express & Suites of Borger Staff on Nov 1, 2022
We appreciate the feedback regarding your stay. We hope to see you again soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating especially the breakfast area workers. Also enjoyed the breakfasts. The room was quiet and clean My complaint is that the bathtub was very slippery. We put a hand towel on the tub floor so we wouldn't slip. I also would have liked a vent in the bathroom.
Stayed 3 nights in Oct 2022
Response from Holiday Inn Express & Suites of Borger on Oct 28, 2022
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Charles

Stayed 3 nights in Oct 2022
Response from Holiday Inn Express & Suites of Borger Staff on Oct 24, 2022
We appreciate the feedback regarding your stay. We are pleased to know you enjoyed your visit. We hope to see you again soon.

10/10 Excellent

Abye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

6/10 Okay

Vickie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we checked in my husband very nicely brought the overflowing outside trash to the attention of Alicia who checked us in. Her response was “that’s not my job.” My daughter went down to the desk a little later and said to Alicia “just a piece of advice, when a paying customer of your establishment brings something that needs to be taken care of to your attention the appropriate response should be I’ll take care of it, not it’s not my job. That makes this place look bad.” My daughter was then told by Alicia “well I’m the only one here. You are welcome to stay somewhere else.” The overflowing trash near the front door looked terrible and makes for a poor first impression as well as a danger to people who are allergic to bees as an overflowing trash encourages them.
Stayed 1 night in Sep 2022
Response from Holiday Inn Express & Suites of Borger Staff on Oct 7, 2022
We are deeply apologetic that this was your experience while staying with us. The team member was spoken to and this WILL NOT occur again. We do appreciate the feedback about your stay, and we thank you for bringing this to our attention.

6/10 Okay

Lester

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost for our dog.. $100 fee.. well never go there again due to that.. otherwise everything else was good. You need to put check on pet fee on your site... we would not of gone there...
Stayed 1 night in Sep 2022
Response from Holiday Inn Express & Suites of Borger Staff on Sep 15, 2022
We appreciate the feedback regarding your stay. We apologize for the misunderstanding about the pet fee. We do have it noted on all booking channels that while we are pet friendly additional fees may apply. We hope that you have a wonderful weekend.

8/10 Good

AUDREY, Sioux Falls

Liked: Staff & service, amenities, property conditions & facilities
Front desk staff with check in and check out friendly. No hot water to take bath. Hot water worked everywhere else.
Stayed 1 night in Sep 2022
Response from Holiday Inn Express & Suites of Borger Staff on Sep 5, 2022
We appreciate the feedback about your stay. I will pass on the hot water issue to our maintenance team. We do hope to see you again the next time you are in the area.