All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 298 out of 452 reviews" "
10 - Excellent
298
Rating 8 - Good. 113 out of 452 reviews" "
8 - Good
113
Rating 6 - Okay. 22 out of 452 reviews" "
6 - Okay
22
Rating 4 - Poor. 7 out of 452 reviews" "
4 - Poor
7
Rating 2 - Terrible. 12 out of 452 reviews" "
2 - Terrible
12
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Gabriel
Travelled with partner
Feb 29, 2024
Unfriendly staff. Bathroom in a really bad condition. Building shake up the whole time. Management doesn’t care about complaints
Gabriel
Stayed 4 nights in Feb 2024
4/10 Poor
Gabriel
Feb 24, 2024
Disliked: Staff & service
This place has a lots of issues but one of the most noticeable one is how the building shakes the whole time. Very uncomfortable place. Manager said he would try to make up but never did anything
Good sized comfortable rooms, clean and up to date. Great for business travellers visiting local companies. Very straight forward check in and 24 hour security.
Amy
Stayed 2 nights in Jan 2024
Response from Deputy Manager on Jan 23, 2024
Dear Amy,What a great review you have left us, we appreciate your willingness to leave us such meaningful words, which honour us and make us feel proud of the great work we do every day, rest assured that we will pass on these inspiring words to all our team.Thank you very much for your words of praise and for your feedback which we will take into account to continue creating unique experiences, we hope to see you again in our hotel tSincerely,
I have stayed here before. Convenient location to office and Parque 93.
Anand
Stayed 1 night in Dec 2023
Response from Deputy Manager on Jan 23, 2024
Hi Anand.Thank you for taking the time to review our Hotel and service, thanks for choosing us for your stay in Bogotá.It makes us so happy to read all your comments, and to know that you were able to feel at home, because that is what we aim for.Our job is worth it because of guests like youWe hope to see you again very soon!Luis PeñaDeputy Manager
Estimada Viviana.Gracias por su amable calificación y el tiempo dedicado para la misma.Esperamos su pronto regresoLuis PeñaSubgerente
6/10 Okay
Pedro L Garro
Travelled with family, Business traveller, Travelled with group
Oct 11, 2023
Disliked: Amenities
No water on different time true the days have to call I lost the number off call for the same problem, the responding sorry we are working on
Pedro L Garro
Stayed 10 nights in Sep 2023
Response from Subgerente on Dec 4, 2023
Dear Pedro.Excuse us for the Inconvenience presented with the water service, We had damages in the tubes, but it was fixed.We will wait for your next visit.Regards.Luis PeñaSubgerente
Over all the hotel is great! but they have some kind of issue with the water pump. I had 2 called the reception twice because the water was off in the room
Santiago
Stayed 4 nights in Oct 2023
Response from Equipo Mercure Calle 100 on Oct 11, 2023
Dear Santiago, We are sorry that your stay did not meet your expectations 100%.Thank you for your time, all comments that help us improve our customers' experience are very valuable and constructive for us.We will validate with the respective areas. We are waiting for the opportunity to once again offer you a great new experience.
6/10 Okay
Fernando
Sep 23, 2023
Fernando
Stayed 5 nights in Sep 2023
Response from Subgerente on Dec 4, 2023
Estiamdo Diego.Gracias por su amable calificación y el tiempo dedicado para la misma.Esperamos su pronto regresoLuis PeñaSubgerente
El servicio es muy bueno, los empleados muy amables, especialmente en el restaurante Magda.
Las habitaciones un poco pequeñas pero limpias.
La comida es deliciosa, 100%recomendada.
Karen
Stayed 5 nights in Aug 2023
Response from Equipo Mercure Calle 100 on Sep 18, 2023
Estimada KarenPara todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.
Response from Equipo Mercure Calle 100 on Sep 22, 2023
Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.Cordialmente;Equipo Mercure Calle 100Atención al cliente
Response from Equipo Mercure Calle 100 on Aug 24, 2023
Estimada Yineida,Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.Cordialmente;Equipo Mercure Calle 100Atención al cliente
La atención muy buena y bien ubicado todo tipo de transporte comercio y restaurantes
Emma
Stayed 7 nights in Jul 2023
Response from Equipo Mercure Calle 100 on Jul 25, 2023
Estimada Emma;Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.
El edificio es antisísmico y en el piso nueve tiembla todo el tiempo. Deben avisar cuando uno llega para no asustarse.
Maria Jimena
Stayed 4 nights in Jun 2023
Response from Equipo Mercure Calle 100 on Jun 26, 2023
Buen día Maria Jimena, Gracias por su tiempo para brindarnos sus comentarios sobre su experiencia durante su estadía en nuestro hotel, para nosotros es muy importante conocer cada detalle sobre las instalaciones de nuestro hotel y nuestros servicios. Esto nos ayuda a mejorar cada día.
I liked the hotel for it's cleanliness and quietness. I also liked it for the exceptional staff. Everyone was exceptionally friendly and helpful and made every possible effort to make our stay pleasant and easy. It is a bargain at the prices they charge and I will be staying there again.
Steven
Stayed 7 nights in Jun 2023
Response from Equipo Mercure Calle 100 on Jun 23, 2023
Dear Mr Steven;Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services. Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.
Response from Equipo Mercure Calle 100 on Jun 23, 2023
Estimado Jean;Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente;Vanessa V. Equipo Mercure Calle 100Atención al cliente
10/10 Excellent
Luisa
Jun 4, 2023
Luisa
Stayed 1 night in May 2023
Response from Equipo Mercure Calle 100 on Jun 26, 2023
Estimada Luisa, Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.
Amazing staff. Very friendly and professional. Very clean rooms and building
Daniel
Stayed 4 nights in May 2023
Response from Equipo Mercure Calle 100 on May 29, 2023
Apreciado Daniel, Gracias por sus comentarios y reconocimiento a nuestra labor, todo nuestro equipo de trabajo está completamente comprometido a brindar lo mejor de sí, ya que nuestra razón de ser son todos nuestros clientes.
10/10 Excellent
Marco
May 26, 2023
Liked: Property conditions & facilities
Marco
Stayed 3 nights in May 2023
Response from Equipo Mercure Calle 100 on May 29, 2023
Estimado Marco, Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.Cordialmente;Equipo Mercure Calle 100Atención al cliente
Response from Equipo Mercure Calle 100 on May 25, 2023
Dear John Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.
10/10 Excellent
Lorenzo
Business traveller, Travelled with family, Travelled with group
Response from Equipo Mercure Calle 100 on May 23, 2023
Es gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general. Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente;Equipo Mercure Calle 100Atención al cliente
It’s a nice place to stay at, they allow visitors without charge.
Amelia
Response from Vanessa, Team Mercure Calle 100 Guest Service on May 5, 2023
Estimada Amelia,Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.Cordialmente;Equipo Mercure Calle 100Atención al cliente
2/10 Terrible
Pedro
Business traveller
Apr 18, 2023
Disliked: Cleanliness, amenities
Not good experience.
Pedro
Stayed 4 nights in Apr 2023
Response from Equipo Mercure Calle 100 on May 12, 2023
Gracias por escogernos como su hotel en Bogotá. Lamentamos no haber cumplido sus expectativas. Esperamos su pronto regreso, para ofrecerle una nueva y mejorada experiencia
Response from Equipo Mercure Calle 100 on May 12, 2023
Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.
Because of the way it its constructed, top floors shake a little bit, making you feel like if there is an earthquake. Not many restaurants around, but it is well located.
john
Stayed 1 night in Feb 2023
Response from Vanessa, Mercure Calle 100, Atención al cliente on Feb 13, 2023
Good morning JohnThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services. Cordially;Team Mercure Calle 100Guest Service
10/10 Excellent
Mauricio
Jan 8, 2023
Mauricio
Stayed 1 night in Jan 2023
Response from Vanessa, Mercure Calle 100, Atención al cliente on Jan 19, 2023
Estimado Mauricio, Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.Cordialmente;Vanessa V.PEquipo Mercure Calle 100Atención al cliente
Response from Vanessa, Mercure Calle 100, Atención al cliente on Jan 25, 2023
Apreciado Juan, Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.Cordialmente;Equipo Mercure Calle 100Atención al cliente
Response from Vanessa, Team Mercure Calle 100 Guest Service on Jan 25, 2023
Estimado Henry, Gracias por sus comentarios y reconocimiento a nuestra labor, todo nuestro equipo de trabajo está completamente comprometido a brindar lo mejor de sí, ya que nuestra razón de ser son todos nuestros clientes.Cordialmente;Vanessa V.
Response from Vanessa, Mercure Calle 100, Atención al cliente on Jan 25, 2023
Gracias por sus comentarios y reconocimiento a nuestra labor, todo nuestro equipo de trabajo está completamente comprometido a brindar lo mejor de sí, ya que nuestra razón de ser son todos nuestros clientes.
The hotel is very nice, room was clean and comfortable. Location is not the most touristy one but it’s centric. Only caveat is that we were on a high floor and the building shakes pretty noticeably with heavy traffic passing on the highway, so if you get nervous with earthquakes better take a low floor.
Daniel
Stayed 1 night in Nov 2022
Response from Vanessa, Mercure Calle 100, Atención al cliente on Nov 29, 2022
Apreciado Daniel;Gracias por su tiempo para brindarnos sus comentarios sobre su experiencia durante su estadía en nuestro hotel, para nosotros es muy importante conocer cada detalle sobre las instalaciones de nuestro hotel y nuestros servicios. Esto nos ayuda a mejorar cada día. Gracias por sus comentarios; estamos muy contentos, agradecidos y motivados. Estamos esperando la oportunidad de brindarte una vez más, una nueva gran experiencia.Cordial SaludoVanessa VergaraEquipo Mercure
Response from Vanessa, Mercure Calle 100, Atención al cliente on Oct 3, 2022
Estimada VivianaGracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel. Esperamos su pronto regreso.CordialmenteVanessa V. Equipo Mercure Calle 100Atención al cliente
The staff was very attentive, Alfonso was very friendly and helpful, made sure everything I needed was taken care of, he went an extra mile, which made me feel very comfortable
Anees
Stayed 3 nights in Sep 2022
Response from Vanessa, Team Mercure Calle 100 Guest Service on Sep 16, 2022
Dear Anees, Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services. Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially;Vanessa VergaraTeam Mercure Calle 100Guest Service
6/10 Okay
Helmin
Business traveller
Sep 12, 2022
Liked: Cleanliness
Disliked: Staff & service, amenities
The restaurant staff is not attentive.
Helmin
Stayed 2 nights in Sep 2022
Response from Vanessa, Mercure Calle 100, Atención al cliente on Sep 12, 2022
Dear Mr Helmin;Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services. Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new but a with a great experience.Cordially;Vanessa VergaraTeam Mercure Calle 100Guest Service
Response from Mercure Calle 100 Guest Service on Feb 23, 2022
Dear Mr. Carlos
Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.
Response from Mercure Calle 100 Guest Service on Feb 1, 2022
Dear Tania
Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.
10/10 Excellent
Tania Isabel
Travelled with partner
Jan 25, 2022
Liked: Cleanliness, staff & service, amenities
It is a great option
Tania Isabel
Stayed 4 nights in Jan 2022
Response from Mercure Calle 100 Guest Service on Jan 27, 2022
Dear Guest
Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.
Response from Mercure Calle 100 Guest Service on Dec 7, 2021
Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.
10/10 Excellent
Helber
Nov 10, 2021
Helber
Stayed 2 nights in Nov 2021
10/10 Excellent
Daniel
Aug 27, 2021
Daniel
Stayed 1 night in Aug 2021
10/10 Excellent
Verified traveller
Jul 9, 2021
Verified traveller
Stayed 1 night in Jul 2021
Response from Equipo Mercure 100 on Jul 23, 2021
Gracias por escogernos como su hotel de preferencia en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel.
Esperamos su pronto regreso.
¡Dear Guest!
Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.
10/10 Excellent
Verified traveller
Jun 25, 2021
Verified traveller
Stayed 1 night in Jun 2021
Response from Equipo Mercure 100 on Jul 8, 2021
Estimado Huesped,
Gracias por escogernos como su hotel de preferencia en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel.
Esperamos su pronto regreso.
Being staying at this hotel for the past 4 years. Very nice people and service. Victor, very good service.
Verified traveller
Stayed 4 nights in Jun 2021
Response from Mercure Calle 100 Guest Service on Jun 18, 2021
Dear Guest!
Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.
The place was really clean and the staff very helpful and nice.
Verified traveller
Stayed 1 night in Mar 2021
Response from Equipo Mercure 100 on Apr 26, 2021
Dear Guest;
Thank you for your comments, we are so happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.
Cordially;
Team Mercure Calle 100
Guest Service
Estimado Sr. Damian;
Gracias por escogernos como su hotel en Bogotá. Para nosotros es gratificante saber que su estadía fue placentera en nuestro hotel.
Esperamos su pronto regreso.
Cordialmente;
Equipo Mercure Calle 100
Atención al cliente