32-inch TV with cable channels

Reviews of Hotel Estelar de La Feria

3.5 out of 5
Hotel Estelar de La Feria
Av. Calle 24 No 43A-85, Bogotá

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 157 reviews" "
Rating 8 - Good. 67 out of 157 reviews" "
Rating 6 - Okay. 24 out of 157 reviews" "
Rating 4 - Poor. 7 out of 157 reviews" "
Rating 2 - Terrible. 7 out of 157 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Very pleasant
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ricardo Vera G. Gerente General (E) on Mar 13, 2020
Respetado Huésped Cordial Saludo Gracias por el tiempo que tomo para valorar nuestro servicio , para el equipo de trabajo es motivo de orgullo y seguirá cada día mejor en la prestación del servicio Cordialmente Ricardo Vera G. Gerente General (E)

10/10 Excellent

Gerard, 99352, WA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Parking and access to front door was very limited.
Stayed 4 nights in Sep 2019
Response from General Manager on Oct 2, 2019
Apreciado Gerard Agradecemos el calificar y comentar sobre su experiencia en la pasada estadia. Lo esperamos a su regreso, Cordialmente, Olga Beatriz

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Was on Bus. visit. Well located nice and helpfull team andcservice
Stayed 2 nights in Aug 2019
Response from General Manager on Aug 20, 2019
Dear Guest We appreciate your comments and ratings, we look forward to your return. Sincerely, Olga Beatriz Cortes

6/10 Okay

Maria

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Gerente General on Aug 6, 2019
Apreciada Señora Maria Agradecemos su retroalimentación. Sus comentarios y calificaciones son importantes para nosotros. La esperamos a su regreso. Cordialmente, Olga Beatriz Cortes

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i was being charged extra money than what I was told
Stayed 4 nights in Jan 2019
Response from Review on Feb 8, 2019
Dear guest Thank you for writing us and commenting your case, we will gladly review your case Cordially Ricardo Vera General Manager in charge

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from Gerencia General on Jan 7, 2019
Respetado Huesped Agradecemos el compartir su experiencia en su pasada Estadia, lo esperamos a su regreso, Deseamos exitos en esta nuevo año 2019. Cordialmente, Olga Beatriz Cortes

8/10 Good

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great service and affordable
Went for 2 days. Staff was super noce! Very clean although rooms are somehow small
Stayed 3 nights in Oct 2018
Response from General Manager on Oct 23, 2018
Ms Pilar I appreciate your good feed back, our goal is to be excellent in service delivery, we work every day towards continuous improvement. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Hotel Chain Organization. Kind Regards

4/10 Poor

Miguel, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
I requested and paid for a king size bed, they gave me a room with 2 beds. Room did not have A/C.
Stayed 3 nights in Sep 2018
Response from General Manager on Oct 23, 2018
Dear Guest, Mr. Miguel. Thank you for your feedback, are most important to us, since they allow us to improve the services and products we offer. , this point has been taken up in our team. Best regards Olga Beatriz Cortes

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gerente General on Apr 3, 2018
Apreciado Señor Robert En nombre del equipo que represento agradezco cada una de sus calificaciones y sus apreciaciones. Es fantástico saber que tuvo una estadía agradable con nosotros! ¡Gracias por tomarse el tiempo de calificar nuestro hotel! Continuaremos trabajando para seguir siendo su mejor opción en sus visitas a Bogotá. Lo esperamos pronto. Olga Beatriz Cortes

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 3 nights in Dec 2017
Response from Gerente General on Jan 3, 2018
Dear Guest I appreciate your good feed back, our goal is to be excellent in service delivery, we work every day towards continuous improvement. We hope you will be back soon, and assist you with the quality and warmth of service that identifies our Hotel Chain Organization. Kind Regards

6/10 Okay

Verified traveller

Average
food is to Expensive and restaurant is not good food
Stayed 4 nights in Jul 2017

10/10 Excellent

Carlos, Tampa Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
great rooms and outstanding breakfast!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Gerente General on Jul 20, 2016
Dear Guest Thank you for taking the time to tell us about your experience at our Hotel .Thanks for your positive comments about the room, and breakfast service. We hope to have you visiting us again to our city and our hotel. Best regards, Olga Beatriz Cortes

10/10 Excellent

falcao , kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to many restaurants and safe place to walk and enjoy the weather. It is also close to streets that will take into business areas.
Response from General Manager on Apr 19, 2016
Dear Guest . Thank you for your positive comments regarding our service we work day to day for to make a difference during your stay . We appreciate your observations that allow us to optimize our services better . we wait you in on the next visit to this city. Cordially, Olga Beatriz Cortes

2/10 Terrible

juan, San Antonio Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NEVER EVER AGAIN, WORST CUSTOMER SERVICE IN BOGOTA
I had the worst experience at this hotel it began in the parking lot just trying to get to the hotel to check in, the lady working the parking lot asked me what is my room number and I told her I'm just now checking in I don't have a room number, she made me wait 20 minutes just to find out if I had a reservation first, in the rain with my kids. Once I was able to get to the front desk the man checking us in, treated us like third class citizens. He kept mentioning everything that I have to pay for that was extra then he gave me attitude like I couldn't afford anything. Then he wanted phone numbers from all of us including my 6 year old, wth? I have made many trips to Bogota and many places in Colombia, and this by far is the worst place for customer service I have ever stayed in. The check in process took over an hour which is not easy when you have two children who are tired, hungry and trying to get out of the rain. I chose this hotel because it is from the Estelar chain, I have stayed with this hotel before in Barranquilla and the service was excellent. I'm not sure where these people receive their training for customer service but they could learn a thing or two from the hotel staff in Barranquilla. They treated me and my kids like we were peasants and couldn't afford anything at their hotel. What was strange is that they didn't see anything wrong with how they were treating us, I guess it's an everyday thing to treat people so poorly.
Response from olgab.cortes@hotelesestelar.com on Apr 1, 2016
Dear Guest We appreciate and value your comments regarding your stay last. These allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we send its recommendation to the areas responsible in order to take corrective measures that may be required. Please, accept you our appology for the bad experience. and Let us hope serve and will you experience ESTELAR service. Best Regards, Cordially, Olga Beatriz Cortes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay close to the airport
I was met at the airport and taken to the hotel in a clean and confortable car with a friendly driver. The hotel advertises a free airport to hotel shuttle but when I called to reserve the pick up service, they said that because I have booked a room with a promotion price, the free ride was not included. Anyway, I asked them to pick me up for an additional price and they did. It was only like 7 dollars to the hotel and the same amount the following day to the airport. I did not use any of their facilities, except my room, room service, and breakfast. All of them were good.
Response from General Manager on Feb 11, 2016
Appreciated I´m very grateful with your comments, it is good to see that highlighted our services and location. The suggestion, we will review the offer. I would like to host it in your next visit Greetings

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Great location, no hot water first 2 days
The hotel is very well located, just a couple of blocks from Corferias. Room: clean, very nice sheets, good firm bed. Unfortunately, there was a problem with the hot water my first 2 days, so I had to take my showers with cold water until it was repaired. This was a hotel-wide problem. Front desk staff: friendly, helpful. Restaurant: breakfast was included in my rate, and I found the food in the buffet warmers to be cold every day. I liked the fresh fruit, though it wasn't replenished. Service needs improvement, as the staff seemed bothered when I requested coffee, and they certainly didn't make me feel welcome. I had to search for someone and ask for help with everything related to the restaurant.
Response from General Manager on Sep 7, 2015
Dear Guest Thanks for your coments about your experience in last stay in our Hotel. Your opinions are very important because they allow to improve day by day in our service. In this oportunity, We are sorry for the problem with water thanks for your attention, I invite use our hotel in next travel and see you the changes Cordially Olga Beatriz Cortes

4/10 Poor

Jorge, miami

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
bad experience
We didnt have have hot water. Bogota is a cold city with 40 degrees average.
Response from Gerente General on Oct 31, 2015
Dear Jorge Thanks for your coments about your experience in last stay in our Hotel. Your opinions are very important because they allow to improve day by day in our service. In this oportunity I invite use our hotel in next travel and see you the changes Cordially Olga Beatriz Cortes

8/10 Good

Alvin J, AJB TO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escolar de la Feria bogota
Good business hotel. Near exposition center.
Response from Gerente General on Aug 15, 2015
Mr. Alvin Thanks for your good opinion for your experience in our Hotel, is a very important your comment of our service. We wait you in next visit to Bogota City. Cordially, Olga Beatriz Cortes

10/10 Excellent

Visitor

Liked: Cleanliness, staff & service, room comfort
Good!
We had to stay overnight for a national connection. Staff was good. The food was excellent, but expensive. I stayed with my husband and 5 YO. We are planning to come back for vacations and would like to stay there.

8/10 Good

JF, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good area close to airport
Nice hotel to do business around US Embassy and corferias some shoping mall around such gran estacion with good food court. I got decent price, but average is little expense. Mini bar prices are so crazy. You'll find out ministores around to buy water and snack
Response from General Maneger on Mar 12, 2015
Dear Guest Thanks for your comments about your last visit in our hotel. For the group that acompanied me in my gerencial gestion is very important this opinion because they allow to improve day by day in service. Expect on your next visit to this city. Cordially Olga Beatriz Cortes

8/10 Good

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel
Response from Gerente General on Jan 3, 2015
Dear Guest Thanks for your coments about your last stay in our hotel. these very important because the allow to improve day by day in service. Expect we for your next visit to this city. Cordially, General Manager

8/10 Good

gparagus

Liked: Cleanliness, staff & service, room comfort
very good hotel
The staff of the hotel was good and friendly, an exception was for the cleaner who always every day was nocking at the room door very early in the morning to ask if the room has to be clean, or to ask for how many people in the room, or to ask is there is laundry to be done, this was the extremely uncountable and disgusting shape of the hotel.

2/10 Terrible

la trotamundos

Liked: Cleanliness
Disliked: Staff & service
once and then twice
This is my second time. First time they charged us with extra 20 dollars we never knew why. I forgive them because is a nice hotel, clean rooms, good location and nice and friendly staff. But just take a human being to make a difference and this time there is point of no return for us. We will never never again book this hotel in the future. If they dont train their staff to provide accurate, clear and concise information to clients then you ended paying for things you were told there is no charge such as phone calls to cell phones Then is the attitude when you addressed the situation, the defensively, rude and unprofessional conduct of the whole staff because this become a roman circus where everyone is involved but the front person who is supposed to take charge of the situation and even the guy who open the door has something to say and more and more people are coming to voice an opinion and you ended up surrounded of hotel' s staff! Fortunately the manager come to rescue me and he managed the problem professionally and waive the charges because he allowed me to talk and explain what information I received from the staff so he admitted that was not my fault but rather hotel's staff ....so end of the history....but the bad taste of what happened is still in my mouth!

8/10 Good

Nickave

Liked: Cleanliness, staff & service, room comfort
A nice hotel to stay
Just stay over night here. Good service, clean room and fast wifi. Near the airport!!

8/10 Good

Alex2001

Liked: Cleanliness, staff & service
The hotel is perfect if you are going to be working at the convention
The staff was very helpful and over all the place was very nice for the money

8/10 Good

Sergio, world traveler

Liked: Cleanliness, staff & service
Nice hotel close to Corferia
The hotel is very well located, a couple of blocks from Corferia (I was attending a trade show there), airport is close, Gran Estación Mall is also close. The only big Con is that the hotel lacks of a good internet connection. We did complain but they could never fix it.

8/10 Good

Matt, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel near the airport
Stayed one night before leaving Colombia. Very relaxing and the room was clean and comfortable. The WiFi didn't work that well. The hotel staff was very helpful and arranged transportation to the airport.
Response from Hoteles Estelar on Aug 9, 2014
Dear Guest Thank you for your feedback your coments are most important to us, since they allow us to improve the services and products we offer. I would like to give you my sincere apologies about the internet service, this point has been taken up in our team in order to avoid such a happening I hope to see you again Best regards

8/10 Good

Andre, Canada

Liked: Cleanliness, staff & service, room comfort
Take me to the Fair in Bogota
Great location if you are planning to attend the Bogota Craft Fair. Comfortable friendly hotel.

6/10 Okay

Tom, Ca,. USA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Estelar d la feria Bogota
Started off bad. Shuttle service was not at airport. Called hotel and they told me that an appt was needed for the shuttle, and that I needed to take a taxi. Hotel lobby, restaurant, and business center are real nice. Rooms are a different story. Bed was old and very hard. Phone cord was broken, shower drain was completely plugged. Complained to manager at end of stay (only stayed one night). He was very nice, and reimbursed me for the taxi from the airport and promised to fix the items mentioned above. He also gave me his email and offered to make my next stay much better with a nicer room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
They relocated me to a different floor when a group of musicians were assigned to the rooms adjacent to mine. Their staff is very helpful. The service for their breakfast restaurant is excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a wonderful experience

2/10 Terrible

Ellie

Liked: Staff & service
Disliked: Cleanliness, room comfort
Never again
I expected more from this hotel given the price of the room. The beds stank and were very uncomfortable. The food was absolutely terrible. On the other hand, its location was perfect for what I needed given that it was at walking distance and the service was very good despite the poor condition of the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Very satisfied

10/10 Excellent

Al, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel, highly recommend. But Breakfast buffet is very expensive for the buffet options however at cross of the street you can find much better breakfasts at lower cost. ;)

6/10 Okay

Carlos, Miami, FL, USA

Liked: Cleanliness, staff & service
very good if you are going to the US Embassy
not the best but excellent location if you are going to the US Embassy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My overnight stay
Very nice hotel for someone like myself , overnight , then fly Bogota /NYC next morning. Not much there after 8:00 PM Perfect for a business man .

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
nice and great hotel.
Hotel Estelar de la Feria is a good place to stay, very quite, good service.

8/10 Good

Helen, Taiwan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but strange
The hotel's own shuttle was not available upon our arrival, so they paid for our taxi, which was very nice. We arrived very early, left very early, and they had a room for early check in, and a light breakfast delivered to our room before departure, which was even nicer. The only strange thing was, a service lady who knocked on the door, while I was not paying attention, and did not answer. And later I found out she was already in my room!! She explained that she came by to give free candies.....but why did she come in when she thought there was no one? It got me very suspicious.....but nothing else happened that night.

6/10 Okay

Mercedes, Venezuela

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel near the airport
The hotel is clean. Nothing fancy. Its a 3 star hotel. The only thing I liked was the restaurant. It's very modern and the food was very good. The Breakfast buffet was great. And the staff was friendly. Regarding the rooms, there was no air conditioning and the bed was not very comfortable. The room smelled like old wood. Didn't like it. It's ok if you need to be near the airport and just to spend the night. I don't recommend it for more than 1 night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close peoximity to airport
Not bad, I enjoyed my stay and the breakfastbbar was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Ken2951, Washington, DC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífico
The hotel was being renovated when I was there but it did not effect my stay. I stayed four nights and had no problems. The staff was very accommodating and pleasant. Most employees were bilingual in both english and spanish. I requested a room with one king sized bed but was given a room with two twin beds. Before I could get my jacket off, the bell hop had already alerted the receptionist and it was corrected immediately. They provide free wifi, which by my experience in Colombia, was very fast. I was able to stream movies on my laptop without interruption. They also have a business center with computers and a printer if needed. The restaurant has good food but expect American prices. There are also great restaurants right down the street. If you like hot wings, a place "Angus Steak and Beer", has excellent hot wings and also very good steak. I have stayed at other Estelar Hotels, and all are nice hotels but the one in Bogota, was the most friendly and accommodating. When I return to Bogota I will be staying here again. Although, their exchange rate is off by about 1500 COP. Depending on how much money you are exchanging, you may want to find a better exchange prior to going to the Hotel.

10/10 Excellent

Marco, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Close enought to the airport and few feet from US embassy. Good location to tour Bogota. Humonmgous Shopping Center down the street (10 blocks) about 2USD by taxi. Good breakfast, helpful bellboy. Fast internet in the room. View not so good, but who cares if is only for sleeping and relaxing. Excellent price.

8/10 Good

colombiaconnection, USA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel for a US Embassy visit.
This is a very clean hotel with wonderful service from the staff. However, the rooms are not much, no more than an average room @ Motel 6. And the bed is hard as a rock and small. You’ll need to carry an iron, as the hotel does not have one in the room or to loan. The US embassy is only a 5 minute walk away (two blocks) and you will be with-in a 5 minute taxi ride to an incredible 3 floor mall with a 2 floor Exito supermarket and 7 screen cinema. The complementary breakfast is very good and room service is prompt. The rooms we stayed in didn’t have an air conditioner, yet it’s not really a problem in Bogota beings the climate is rather cool most of the time. There are many little shops near that cater to the people going to the embassy, such as photocopiers, internet shops and such. Bottom line, the hotel is overpriced but that is due to location, clean room and great service.

10/10 Excellent

Martin, Stavanger, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Got a weekend rate which made my stay even better.... great breakfast, friendly staff and a surprise in the morning with a complimentary sedan to the airport. I highly recommend this hotel.

6/10 Okay

EdFmTexas, Texas

Disliked: Staff & service, room comfort
Very helpful people and great security
The price for this hotel was fair but I expected more in the quality in the room. The prices for food services are on the expensive side. Food in the local area is extremely inexpensive. The food at the hotel, aside from expensive, is not that good. I was very impressed by the security at the hotel. At night there is no access to guests unless they sign in with ID and with you as escort. I believe guests have to leave the hotel at a certain hour. There was an armed guard by the elevators. Aside from the cramped room and bad food, the hotel is adequate and medium to high priced for a hotel away from the water.

8/10 Good

Veronica, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel not too far from airport
A nice hotel with an excellent breakfast, about 10 minutes from the airport. If you need a good place to stay near the airport but dont want to waste money on a night you will spend just at the hotel, this is an excellent option.

6/10 Okay

Jim, Buckeye, AZ

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the transit traveler
The hotel is close to the airport and clean. Unfortunately my room faced the street in front of the hotel, and was extremely noisy. The hotel also does not have temp controls in the room, and I was very cold at night. Other than that, it's affordable. Insist on a room that does not face the main street.