Note fondée sur 948 évaluations vérifiées
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 11 mars 2024
Room service could be done more often when the stay is for more than 2 to 3 days. We could have asked but it is a little annoying.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
Thank you for your comments.
par un voyageur vérifié
Publié le 28 janv. 2023
Bon rapport qualité prix. Très propre. Personnel souriant et aidant. Bien situé pour rayonner dans la région.
Commentaires de Gestion de l’hôtel
30 janv. 2023 par Front Desk Supervisor, Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
par un voyageur vérifié
Publié le 18 avr. 2024
The internet was giving them problems so we had to wait 20 minutes to check in and they expected it to continue shutting down the rest of the evening. The pool was drained.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
we are sorry for your experience.
par un voyageur vérifié
Publié le 17 avr. 2024
Elevator was not working. My shower did not drain. Air conditioning unit smelled not sanitary.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.
par un voyageur vérifié
Publié le 16 avr. 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
Thank you
par un voyageur vérifié
Publié le 15 avr. 2024
The property was ok when you shower the water leaks on the ground and the bathroom takes forever to flush down other then that this property is pretty quite and at this time pool and jacuzzi was close I wish it said that on their website before I booked
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
Sorry you didn't have a good experience
par un voyageur vérifié
Publié le 13 avr. 2024
"The Senesta Hotel provides an overall satisfactory stay; however, the breakfast experience fell short. Despite advertising a complimentary breakfast, the menu selection was meager and disappointing, offering only eggs with toast. This lack of variety is unfortunate and does not align with the expectations set."
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
I'm sorry to hear you didn't enjoy your stay.
par un voyageur vérifié de Brooklyn
Publié le 11 avr. 2024
Clean rooms. Very friendly staff. Would stay again.
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
Thank you
par un voyageur vérifié
Publié le 11 avr. 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Roberto Hernandez Operations Manager, Gestion de l’hôtel
Thank you
par un voyageur vérifié
Publié le 8 avr. 2024
Very nice hotel with friendly staff, very clean as well
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Hector Martinez - Hotel Manager, Gestion de l’hôtel
We hope to have you back soon.
