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Reviews of Lilianfels Resort & Spa - Blue Mountains

5 out of 5
Lilianfels Resort & Spa - Blue Mountains
5-19 Lilianfels Avenue, Katoomba, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1001 reviews" "
Rating 8 - Good. 241 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Cassandra

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Stella on Apr 16, 2024
We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

6/10 Okay

Eduard

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Not too bad. Great location. Quite overrated. Great staff. Not very clean. Problems with housekeeping and front reception. Not enough people at bar/ lounge/cafe. Takes a long time to receive the orders. Possibly long weekend/ higher pay rate issue for the staff.
Stayed 2 nights in Mar 2024
Response from Stella on Apr 12, 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

10/10 Excellent

Annabel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Lilianfels, even though we had rainy weather for blue mountains site seeing. All the staff were incredibly nice and the hotel just feels so special.
Stayed 1 night in Apr 2024
Response from Stella on Apr 12, 2024
Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

10/10 Excellent

Margot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Old English charm. High tea is a must!!! Use the pool, play a game of chess or billiards in the game room. Hike and walk the blue mountains… we walked to town, to the Skyrail and 3 sisters… many water falls to see, all accessible from the beautifully appointed resort. You can go ultra fantasy or ultra casual (we did the casual, because we were hiking and exploring) either way you, can not go wrong. Girls trip or romantic get it away- has it all.
Stayed 2 nights in Mar 2024
Response from Stella on Apr 4, 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we are thrilled to hear that you have enjoyed our facilities! We hope that you will soon visit us again at Lilianfels Resort & Spa

8/10 Good

Punit, Oatlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. A bit dated. A lot of things w er e closed perhaps due to the season. But great staff. Place was clean and a really good to point to explore the blue mountains area.
Stayed 2 nights in Mar 2024
Response from Stella on Apr 4, 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

10/10 Excellent

Francois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Stella on Apr 4, 2024
We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?

10/10 Excellent

Sylvia, Hailsham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in fantastic location. Colonial feel to hotel with good facilities (spa, indoor and outdoor pools etc) and very friendly and attentive staff. Dining options were an added bonus with Echoes restaurant providing fine dining with amazing views and great service. Will definitely be revisiting.
Stayed 3 nights in Mar 2024
Response from Stella on Apr 16, 2024
We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

8/10 Good

Thomas, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. Not as well maintained as it could be. The grounds are beautiful. Overall a very nice heritage hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Three Sisters and easy to jump in a car to get around the other areas of the Blue Mountains.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old world style and elegance.
Stayed 1 night in Jan 2024

10/10 Excellent

Zinet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , close to all the main tourist attractions. Indoor and outdoor swimming pools were excellent.
Stayed 1 night in Jan 2024

8/10 Good

Jonathon

Travelled with family
Liked: Amenities
Great location, beautiful and peaceful, relaxing, great quality food
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Fong

Stayed 1 night in Dec 2023

8/10 Good

Fionnuala

Stayed 2 nights in Dec 2023

10/10 Excellent

Oonagh

Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Stayed 3 nights in Dec 2023

2/10 Terrible

Mary lee

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Nicolas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Guy

Travelled with partner
Liked: Cleanliness, staff & service
Lilianfels is a lovely comfortable place to stay with generous size outdoor and indoor pools. Pleasant decor and good service. But the big disappointment is lack of mountain views from lounge, pool etc. Unless you are prepared to pay a hefty premium for a room with a view, you have to leave the property to see the mountains and valleys. Despite it being near the cliff edge, there's a minor road separating the property from the escarpment and unfortunately the owners have chose to grow a high hedge on the boundary blocking the view, thus prioritising privacy over views. I'd rather have the spectacular view. Second problem is that the armchairs and sofas in the lounge and reading room are worn and you sink into them and are therefore uncomfortable. New seat, firm seat cushions are needed. Given the premium price for the property, it gets a "b" not an "a".
Stayed 2 nights in Dec 2023

10/10 Excellent

Raita

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and immaculate. We were so happy to find it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to see a former home of "importance" conserved yet also improved for new generations. Staff was so courteous and helpful. I wish i spent more time there but my travels took me elsewhere quickly.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Amenities, property conditions & facilities
What an amazing stay. Beautiful property, indoor pool was key for cooler weather, food was delicious AND you are walking distance from the Three Sisters!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Besides the property and amenities being totally amazing, the staff here were by far the most accommodating that I have ever experienced!!! No matter what, they were always happy to assist! I cannot thank them all for an amazing experience, and, I cannot wait to go back!
Stayed 1 night in Nov 2023

10/10 Excellent

Grant

Stayed 1 night in Nov 2023

10/10 Excellent

ANIL L

Stayed 2 nights in Nov 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night chill out in the mountains
Great hotel for an indulgent stay. Room spacious and good heating and aircon. Good TV. Lounge casual dining really good- didn’t try the more formal options. Good indoor pool and other facilities
Stayed 2 nights in Nov 2023

8/10 Good

Eu Gin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating at Blue Mountain
It was for a birthday day out.
Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 3 nights in Oct 2023

10/10 Excellent

Liz

Stayed 1 night in Oct 2023

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the big pool table and the pool
Stayed 2 nights in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast was a bit ordinary for a 5 star resort. Not enough staff, had to chase people for coffee.
Stayed 1 night in Oct 2023

8/10 Good

Kym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tranquillity of the place was divine. Indoor and outdoor pools both heated and clean. Room was clean and nice, however bed was uncomfortable. I guess if you like a super soft mattress that offers no support or comfort then you will love it. Finally snack menu had great variety of delicious foods, it was very pricey. OMG duck spring rolls were tasty and worth $25!
Stayed 1 night in Oct 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful accomodation and staffs are very friendly. We have enjoyed our stay. The only comment I have is, it is over priced.
Stayed 4 nights in Oct 2023

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, amenities
We loved the room so spacious. We had a lovely lunch in the lounge area, the service was great and food was delicious. I found a piece of stringy piece of cloth in my mushrooms at breakfast shown to the chef who delivered my omelete, they said sorry. Some was staying in a room two doors from us and the hallway stank of smoking cigarettes.. let front desk know but the smell was still there the next morning. Our bathroom sink had a lots of chips in the enamel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kameel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Graham

Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the most beautiful stay for a long weekend
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Stayed 3 nights in Sep 2023

10/10 Excellent

Antoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Great staff and hospitality, very professional, Excellent food.
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our short stay, will stay again next but a bit longer
Stayed 1 night in Aug 2023

6/10 Okay

Suveer

Stayed 1 night in Aug 2023

8/10 Good

Vanessa

Stayed 2 nights in Aug 2023