In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Comfort Suites Normal University area

2.5 out of 5
Comfort Suites Normal University area
310B Greenbriar Dr, Normal, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 514 reviews" "
Rating 8 - Good. 194 out of 514 reviews" "
Rating 6 - Okay. 46 out of 514 reviews" "
Rating 4 - Poor. 14 out of 514 reviews" "
Rating 2 - Terrible. 12 out of 514 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Brett

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was fine other than the cleanliness. The bathroom was dirty and had used washcloths and towels still there.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ISU homecoming weekend fun
Very clean and comfortable stay, bed was newer and supportive. Nice to have a cushion chair and couch in the room. Spacious room and easy parking.
Stayed 2 nights in Oct 2023

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I NEVER leave reviews however my stay here was that bad! For starters the room was dirty and the frig was just disgusting. The shower had hair in it plus the knob was broken. Literally had to rearrange the room to have enough space to get pull out the bed from the sleeper sofa then only to find ants in it!! Also had some creepy dude just sitting in the lobby all night, it was very strange since it was clear he didn't work there. Would rather sleep in my car than to ever stay here again!!!
Stayed 2 nights in Nov 2021
Response from Sandra Rivera on Nov 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Sandra Rivera on Nov 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Sandra Rivera on Nov 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2021
Response from Sandra Rivera on Nov 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size and decor of room was nice, comfortable bed.
Stayed 2 nights in Sep 2021

10/10 Excellent

Mari

Travelled with family
Liked: Staff & service
Checking in was quick and easy. Room had cobwebs on the wall. Little black mold spots on tub. Room smelled musty. The room needs a stripped down cleaning. And mold inspection for musty smell.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 2 nights in Aug 2021

8/10 Good

Ashanti

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was clean. Did not have sheets on pull out bed when we came. They made US come down and get them! They knew we were coming!! That is not what I would call hospitality in the hospitality business!! The pool was closed early because of cleaning. That was disappointing:(
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pool and pool area was very dirty. Elevator wass broken. Tv kept going out. Staff was very nice. Breakfast was good and area clean. Room was ok.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Chie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly person at the desk...but wish it was a bell if no one is at the desk.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Bed terrible refrigerator made noise all night plumbing make weird sounds. Couldn’t get a good night sleep
Stayed 1 night in Jul 2021

10/10 Excellent

Kareen

Stayed 1 night in Jul 2021

2/10 Terrible

Tom

Stayed 2 nights in Jul 2021

8/10 Good

Lamicka

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is beat up. The breakfast was terrible
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great
Stayed 1 night in Jul 2021

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and ammenities were great for our overnight stay. The room was comfortable and quiet.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfy & room clean & quiet
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing unique
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was kind and helpful
Stayed 1 night in Jun 2021

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service!!
We had the most amazing stay even though our trip was rained out. The front desk lady’s were amazing and so very kind. I highly recommend this hotel. First thing asked what had brought us and recommended options and places to try. Loved everyone of their recommendations! We had a fabulous get away even though it rained 10” that weekend.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2021

10/10 Excellent

BRIANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff
Stayed 1 night in Jun 2021

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were bugs in the room. Small crawling ones on the desk.
Stayed 1 night in Jun 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip
Just an overnight stay. Receptionist was friendly. Bed was very comfortable. Room was quiet. Bathroom was a little outdated but clean.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Location is good bu the building is old and needs renovation urgently. The staff is nice a service is good
Stayed 1 night in May 2021

10/10 Excellent

Rickey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pool needs work and rooms very dirty.
Stayed 1 night in Apr 2021
Response from Sandra Rivera on May 7, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Could you provide a little more details in regards to you comments. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2021
Response from Sandra Rivera on May 7, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Sandra Rivera on May 7, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not very clean but nice staff
The comforter was dirty and not just a stain, there was something crusty on it. The door frame in the bathroom was dirty, you could literally see dirty finger prints on it.
Stayed 1 night in Apr 2021
Response from Sandra Rivera on May 7, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Sandra Rivera on May 7, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Annette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Beds were gross
One of our beds had a potato chip in it. One had a nail file. The pullout was covered with popcorn. These things made us all uncomfortable, wondering about bugs, etc.
Stayed 1 night in Mar 2021
Response from Sandra Rivera on May 7, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The hotel staff were very nice and helpful
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021
Response from Sandra Rivera on Feb 18, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,