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This is very old or property, specially the hallway to rooms, not so clean and dilapidated floors inside the elevator, breakfast is just to say we served because no choice and spoiled banana and apples.
Dawit
Stayed 1 night in Mar 2024
Response from Ron on Mar 21, 2024
Thanks for your feedback and unique comments. This isn't the type of review we normally see, especially concerning cleanliness and our hot breakfast. Perhaps something else went wrong? Please let me know. Thanks
It was very clean! The staff were welcoming even late at night when I arrived after my long trip. It was nice to be greeted with a smile.
Keep up the good work will definitely be back.
Thank you! A satisfied customer 🙃
Jett
Stayed 1 night in Mar 2024
Response from Ron on Mar 14, 2024
Hi Jett, we are so glad that you enjoyed your recent visit with us. Thanks for your feedback and we hope to see you again very soon!
Thanks Shaun! We are glad you enjoyed your visit with us.
8/10 Good
Margaret
Travelled with family
Dec 17, 2023
Liked: Staff & service
No water drinking water in the room. The toilet runs nonstop. The bed however was very comfortable. Breakfast was nice. Not a fan of all the dogs in the hotel. Just don't like sleeping behind dogs.
Comfort Inn needs to purchase new pillows. One beds was broken, the door looked like someone tried to break in and the hair dryer didn't work.
Crystal
Stayed 3 nights in Nov 2023
Response from Ron on Dec 13, 2023
Hello Crystal, Thank you for your time and feedback. I apologize for any inconvenience this caused. We have resolved your issues so these problems do not exist moving forward.
I stay here a lot and have not been disappointed. I've tried a few other options around the area when no rooms were available and I've always come back to the Comfort Inn - it is indeed a comfortable, well located and well priced option for Blacksburg.
Rhonda
Stayed 1 night in Nov 2023
Response from Ron on Dec 13, 2023
We are so glad you enjoy our hotel and keep coming back. Thanks for your time and feedback, we hope to see you again soon!
10/10 Excellent
Frank
Nov 19, 2023
Frank
Stayed 1 night in Nov 2023
Response from Ron on Dec 13, 2023
We are so glad you enjoyed your stay Frank. Thanks for your time and feedback. We hope to see you again soon!
8/10 Good
Richard
Nov 18, 2023
Richard
Stayed 1 night in Nov 2023
Response from Ron on Dec 13, 2023
Thanks for your time and feedback Richard. We hope to see you again soon!
Convenient but outdated and old facilities! Heating unit old, bathroom cold, ladybugs coming through AC unit. Found a pill on floor of bathroom, chair in room has food stains on it as does the carpet.
Eugenia
Stayed 1 night in Nov 2023
Response from Ron on Dec 13, 2023
Hello Eugenia, it is very disappointing to hear the issues you had during your visit with us. I have alerted both the housekeeping and maintenance departments to your comments so these items are taken care of and are not problems moving forward. Thank you for your time and feedback!
The place was nice to stay. I wish they had vegetarian options for breakfast.
Natalia
Stayed 2 nights in Nov 2023
Response from Ron on Nov 10, 2023
Thanks for your time and feedback. I'll have to check on the veggie breakfast options from our food vendor. Thanks again for your comments. We hope to see you soon!
Thank you for the kind review! I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
4/10 Poor
Radha
Oct 27, 2023
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Radha
Stayed 1 night in Oct 2023
Response from Stacie Smith on Oct 30, 2023
Thank you for taking the time to leave us a review. I am sorry that you didn't enjoy your stay with us. If you could reach out to me to let me know what the issue was, I would be happy to try to fix it.
Hi Juan, thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
8/10 Good
Kim
Business traveller
Oct 12, 2023
Liked: Cleanliness, room comfort
Hotel and the rooms could use some freshening up. Our room had curtains that were falling off the rod, the bathroom seemed clean but al the fixtures, sink and tub were scratched up. Not a great hotel but ok.
Kim
Stayed 2 nights in Oct 2023
Response from Stacie Smith on Oct 16, 2023
Hi Kim, thank you for taking the time to leave us a review. I have alerted the housekeeping and maintenance departments to your concerns. We will strive to do and be better. We hope to see you again soon!
6/10 Okay
Karen
Oct 11, 2023
Liked: Staff & service
Karen
Stayed 2 nights in Sep 2023
Response from Stacie Smith on Oct 16, 2023
Hi Karen, thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
Hi Wei, thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
8/10 Good
Joseph F
Oct 9, 2023
Joseph F
Stayed 1 night in Oct 2023
Response from Stacie Smith on Oct 10, 2023
Hi Joseph, thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
Hi Bryan, thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
Hi Rhonda, thank you for taking the time to leave us a review. I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
Hi Jessica, thank you for taking the time to leave us a review! I am delighted to hear that you enjoyed your stay with us! We hope to see you again soon!
Quiet and clean. Very nice staff. Room was spacious. Only negative was the decaf coffee maker was broken at breakfast and brand of kcups in room tasted awful.
Elisabeth
Stayed 1 night in Sep 2023
Response from Stacie Smith on Oct 3, 2023
Hi Elisabeth, thank you for taking the time to leave us a review! I am delighted to hear that you enjoyed your stay with us! I am terribly sorry for the decaf coffee. We are anxiously awaiting the part and hope to have it fixed soon. We hope to see you again soon!