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Reviews of Radisson Hotel Bismarck

3 out of 5
Radisson Hotel Bismarck
605 E Broadway Ave, Bismarck, ND

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs a refresh.
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Stayed 3 nights in Mar 2024
Response from Michelle on Apr 12, 2024
Thank you for your stay! Please let us know if there is anything we cand do to make your future stays better.

10/10 Excellent

Eric

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Michelle on Apr 12, 2024
Thank you for your stay!

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
The room angels like cigarettes. The front desk lady stopped my card twice for 2 incidental holds. Had me sign someone else's registration card and i had to go back and sign the correct one.
Stayed 1 night in Mar 2024
Response from Trudy on Mar 30, 2024
Dear Shannon,On behalf of the Radisson Hotel Bismarck, we apologize for not meeting your expectations with our check in process and the smell of the guest room.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely, Trudy Anderson, General Manager

10/10 Excellent

Sherri, West Fargo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Michelle on Mar 31, 2024
We appreciate your response. Thank you for staying with us!

8/10 Good

Heather

Business traveller, Travelled with partner
The shower curtain was moldy. Otherwise the room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 31, 2024
Thank you for your response. We do apologize for the inconvenience. We appreciate your stay with us.

6/10 Okay

Adam, Glyndon

Disliked: Staff & service, property conditions & facilities
The staff was not overly friendly. Cleaning was minimum.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 31, 2024
Thank you for your response. We do apologize for the inconvenience. We appreciate your stay with us.

10/10 Excellent

Elizabeth

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Michelle on Mar 31, 2024
Thank you for your response. We appreciate your stay with us.

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shower head as terrible
Stayed 1 night in Mar 2024
Response from Trudy on Mar 14, 2024
Dear Michael, On behalf of the Radisson Hotel Bismarck, we apologize for failing to meet your expectations.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 17, 2024
Thank you for your response!

6/10 Okay

James

Stayed 1 night in Mar 2024
Response from Michelle on Mar 31, 2024
Thank you for your response. Please let us know if there is anything we can do differently. We appreciate your stay with us.

10/10 Excellent

Traci

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk attendants were friendly and polite. Served its purpose as intended.
Response from Michelle on Mar 17, 2024
We appreciate your business! We look forward to seeing you again!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Mar 17, 2024
Thank you for your response.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice clean everyone was awesome
Stayed 1 night in Feb 2024
Response from Trudy on Feb 26, 2024
Dear Chelsea,Thank you so much for your kind review.We are glad you enjoyed your stay with us.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

8/10 Good

cheryl, Grand forks

Liked: Cleanliness, staff & service, property conditions & facilities
Close to event
Stayed 2 nights in Feb 2024
Response from Michelle on Mar 17, 2024
Thank you for your response.

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Michelle on Mar 17, 2024
We are sorry for any issues that may have occurred during your stay. Please let us know if you have any recommendations for us.

10/10 Excellent

Tamy

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was close to the hospital where I had my surgery quite clean & overall just what we were looking for
Stayed 2 nights in Feb 2024
Response from Michelle on Mar 17, 2024
We appreciate your business! Thank you for the response!

4/10 Poor

Tara

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The king bed in the executive suite was a rock, so we couldn't sleep. My husband tried to use the sofa bed, but there were no sheets or blankets for it. There were no wash rags either. The rooms are outdated. The staff were friendly but said they couldn't discount the room because I got the room through Expedia. Bad experience.
Stayed 1 night in Feb 2024
Response from Michelle on Mar 17, 2024
We apologize for the inconvenience. Please let us know if you have any further recommendations. Our goal is to provide the best service possible. We are sorry that this stay was a bade experience for you.

4/10 Poor

Brandie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Guests around us were very noisy, I made a complaint about a fight breaking out in the hall and the room, nothing was done to our knowledge and the noise continued. When we used the concierge text communication in the morning to express our complaints, there was no response even though we responded to the message they didn't hesitate to send about reminding us what time checkout was. We went to the front desk to checkout and voiced our complaints about the noise at 3 am and before and after and they only gave us a ten dollar discount. After that I think we will stay at a different hotel and take Ubers downtown for dinner instead of staying at a very walkable hotel.
Stayed 1 night in Jan 2024
Response from Trudy on Jan 28, 2024
Dear Brandie,On behalf of the Radisson Hotel Bismarck, I apologize for the experience you had while staying with us especially concerning all of the noise. We will use your comments to better train our overnight staff on how to handle these issues.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Kind Regards,Trudy Anderson, General Manager

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities
Centrally located in Bismarck, and you can walk to several restaurants and shops. Parking is convenient and free.
Stayed 4 nights in Jan 2024
Response from Michelle on Mar 17, 2024
Thank you for your response!

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was very courteous and helpful when checking in. Room was clean.
Stayed 1 night in Jan 2024

4/10 Poor

Michelle, Hazen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The rooms need to be updated badly. The bartender in the bar made the customers feel as if we inconvenienced her by ordering a drink; as multiple tables said the same. Took about 20 minutes to get hot water in the shower and our heater was loud and rattled every time it kicked in
Stayed 1 night in Jan 2024
Response from Trudy on Jan 16, 2024
Dear Michelle,Thank you for your review. On behalf of the Radisson Hotel Bismarck, we would like to apologize for the experience you had while staying with us.We appreciate your comments as they help us to fine tune our operations so that we can exceed the expectations of all of our guests.Kind Regards,Trudy Anderson, General Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service
Hotel personnel are great beds are out dated (curled mattresses) but clean and tidey.
Stayed 1 night in Jan 2024

10/10 Excellent

Lance

Stayed 7 nights in Dec 2023

10/10 Excellent

tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
real glasses and cups !!
Stayed 1 night in Dec 2023

10/10 Excellent

Karter

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Pedro

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bismarck is quaint and relaxing
Hotel is very pleasant and offers Lounge menu for dinner . Breakfast menu is excellent. I originally booked one night but decided to stay extra day.
Stayed 1 night in Dec 2023
Response from Trudy on Dec 15, 2023
Dear Joseph,Thank you for your review! On behalf of the Radisson Hotel Bismarck, we are so glad you enjoyed your stay especially regarding our breakfast and dinner menu.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

2/10 Terrible

Amy

I went to check in and the hotel did not have my reservation
Stayed 1 night in Dec 2023
Response from Trudy on Dec 14, 2023
Dear Amy,On behalf of the Radisson Hotel Bismarck, we apologize for the experience you had while staying with us.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

10/10 Excellent

Eunice Barberi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place
Stayed 1 night in Dec 2023
Response from Trudy on Dec 15, 2023
Dear Eunice,Thank you for your review! On behalf of the Radisson Hotel Bismarck, we are so glad you enjoyed your stay especially regarding our cleanliness.We hope to see you again soon.Sincerely,Trudy Anderson, General Manager

8/10 Good

Ace

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were there for our Christmas party. The accommodations were good. Checking in was not so good. It was slow with people waiting. I checked later for some assistance and once again it was slow.
Stayed 1 night in Dec 2023
Response from Trudy on Dec 8, 2023
Dear Ace,Thank you for your review. We are glad you enjoyed your Christmas Party.We apologize for the slow check in service. Thank you for bringing this to our attention.Sincerely,Trudy Anderson, General Manager

10/10 Excellent

Lenhard

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience.
Stayed 1 night in Dec 2023

2/10 Terrible

Pauline

Stayed 2 nights in Dec 2023

4/10 Poor

Lake

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Blackjack dealer was AWFUL. Extremely rude and disinterested and stepped out multiple times. Tall skinny guy. Also made a large amount of mistakes
Stayed 1 night in Nov 2023

10/10 Excellent

Huan Chang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

jody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel.... however many of our rooms were not ready even an hour after check-in time.
Stayed 1 night in Nov 2023
Response from Trudy on Nov 22, 2023
Dear Jody,Thank you for your review.On behalf of the Radisson Hotel Bismarck, we apologize for you having to wait for your guest room. It is unfortunate that staffing still remains an issue at times and we are working diligently to fix this issue.We appreciate your feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

8/10 Good

Susan

There was a chair in our room that had quite a bit of stains on it. The cabinet that held the refrigerator was in poor condition. There was also a plate of food left in the refrigerator that did not belong to us.
Stayed 1 night in Oct 2023

8/10 Good

Nattalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there are so nice and friendly
Stayed 1 night in Oct 2023

4/10 Poor

Annabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, bad operations
Stayed 3 nights in Oct 2023
Response from Trudy on Oct 26, 2023
Dear Annabel,On behalf of the Radisson Hotel Bismarck, we apologize for the experience you had while staying with us.We appreciate any feedback as it helps us to fine tune our operations so that we can exceed the expectations of all of our guests.Sincerely,Trudy Anderson, General Manager

8/10 Good

Charmagne

Business traveller
Liked: Cleanliness, staff & service
Nice downtown location with a ton of wonderful restaurants within walking distance
Stayed 5 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
Grwat
Stayed 1 night in Oct 2023

10/10 Excellent

Claire

Stayed 1 night in Oct 2023

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

kevin

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and within walking distance of our planned activities. Only issue we had was the maid knocked on our door at 9am and woke us up.
Stayed 1 night in Sep 2023

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023