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Reviews of Holiday Inn Express Hotel & Suites Bismarck, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Bismarck, an IHG Hotel
3001 N 15th St, Bismarck, ND

Reviews

9.2

Wonderful

Rating 10 - Excellent. 349 out of 510 reviews" "
Rating 8 - Good. 124 out of 510 reviews" "
Rating 6 - Okay. 23 out of 510 reviews" "
Rating 4 - Poor. 11 out of 510 reviews" "
Rating 2 - Terrible. 3 out of 510 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everyone we meet was so kind, from checking in to having breakfast. I forgot my phone charger in our room & they called me to let me know so we could go back & get it! The only downside we had was parking, we had a trailer with us & there parking lot is NOT trailer friendly. It is so sloped that our trailer bottomed out just trying to get out of checking in! We had to park on the road as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Can always count on the staff and hotel to be great
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness
Very slow check in. We asked for non handicap room and none available.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Hello, I looked at your reservation and it looks like a handicap room is what was booked for you through Expedia. We at the hotel level CANNOT change anything on your reservation when it is made through a third party.

10/10 Excellent

Billy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, and friendly staff
Stayed 2 nights in Mar 2024

8/10 Good

Monte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024

10/10 Excellent

Leonardo

Stayed 2 nights in Mar 2024

8/10 Good

Stephanie

Stayed 3 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great breakfast options! Clean rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan, Tioga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/check out was great. Super friendly staff. One of the cleanest rooms I’ve stayed in, and I’m very picky. Renee(I think that’s how it was spelled) was my housekeeper and she did amazing! Pool and hot tub definitely need a good deep clean. Keep up the good work!
Stayed 2 nights in Jan 2024

10/10 Excellent

Shadiyah

Stayed 3 nights in Jan 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff service was excellent. I would highly recommend staying here coming from a very clean person.
Stayed 1 night in Dec 2023

10/10 Excellent

Brent

Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Awesome customer service and staff was very friendly.
Stayed 1 night in Dec 2023

8/10 Good

Arvella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast and cleanliness, the pool was too cold though :(
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean stay. Nice size rooms. Warm pool and hot tub. Decent breakfast. Would definitely stay here again!
Stayed 1 night in Nov 2023

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept. Clean rooms and many options around the hotel for food
Stayed 1 night in Nov 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay! We had booked 3 rooms for our family. Breakfast was great. Nice and quiet hotel. The only complaint I have is, our coffee maker in our room didn’t work.
Stayed 2 nights in Oct 2023

10/10 Excellent

Swapnil

Stayed 1 night in Oct 2023

10/10 Excellent

Chulhoon

Stayed 1 night in Oct 2023

10/10 Excellent

Laurier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, staff wonderful, short drives (long walk) to all amenities. This hotel is so well looked after, its a return for sure. five star facility!!!!
Stayed 1 night in Oct 2023
Response from CN on Oct 13, 2023
Thank You for the great feed back! We are happy you enjoyed your stay with us!

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guy at the front desk was legit, keep him forever good help is hard to find
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing Thru
We like to stay at Holiday Inn Express because they are always clean, spacious, safe and have a good breakfast. This one did not disappoint. Definitely recommend.
Stayed 1 night in Sep 2023

8/10 Good

Judy

Stayed 2 nights in Sep 2023

8/10 Good

T

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023

8/10 Good

T

Liked: Cleanliness

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good.
Stayed 1 night in Sep 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay ! The hotel even called me because I left my phone charger in the room.
Stayed 1 night in Aug 2023

8/10 Good

Sean, Lincoln

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful! This hotel has been maintained like it was brand new. They have a nice gym. Breakfast was good and the staff kept everything looking fresh. Definitely would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel rest
After a long day of travel this was a warm light. Comfortable and clean, what else do you need?
Stayed 1 night in Aug 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ayesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Clean. The doors actually muffle noise from the hallway fairly well. Comfy bedding. Room temp stayed consistent and the air conditioner was a reasonable noise level. Breakfast was great and had healthier options (good protein). Would most definitely stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and sparkling clean!
Stayed 1 night in Jul 2023

8/10 Good

Jay

Stayed 1 night in Jul 2023

10/10 Excellent

Esther

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels I have stayed at. Staff were super nice, friendly and helpful. I would be staying there again! It is a secret gem in ND!
Stayed 1 night in Jun 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, beds were nice!
Stayed 1 night in Jul 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023