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Reviews of Hilton Garden Inn Birmingham/Lakeshore Drive

3 out of 5
Hilton Garden Inn Birmingham/Lakeshore Drive
520 Wildwood Circle Drive North, Homewood, Birmingham, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 610 reviews" "
Rating 8 - Good. 204 out of 610 reviews" "
Rating 6 - Okay. 60 out of 610 reviews" "
Rating 4 - Poor. 36 out of 610 reviews" "
Rating 2 - Terrible. 23 out of 610 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location;wonderful staff
Stayed 1 night in Mar 2024

8/10 Good

Michael

Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn was very clean and updated.
Stayed 1 night in Mar 2024

10/10 Excellent

Shanta

Stayed 1 night in Feb 2024

10/10 Excellent

Eberhard, Cleburne

Liked: Cleanliness, property conditions & facilities
I stay here often as my kids go to Samford
Stayed 3 nights in Feb 2024

10/10 Excellent

Gwen

Stayed 1 night in Jan 2024

10/10 Excellent

Rami

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Placement of lighting in room could be improved.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Kevin

Liked: Staff & service, room comfort
Not terrible, not great. Meh.
Nothing terrible about the hotel, just for the similar price at other Birmingham hotels, it was a let down. While fairly clean, there was just a lot more wear and tear than I was expecting. Minor, but both mornings when I came down for coffee, it was cold and gross both days.
Stayed 2 nights in Dec 2023
Response from Paul on Dec 8, 2023
Hello Kevin,We are so sorry we could not met your expectations and could not live it upto your expectations.But rest assured we will be better prepared for your next arrival.Thanks,

4/10 Poor

Edin

Stayed 1 night in Nov 2023
Response from Paul on Dec 11, 2023
We are so sorry we didnt leaved upto your expectation. We surely will make it right next time your travel brings you back. Please reach out to me on your next arrival.

10/10 Excellent

Alexandra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one we will return to again.
Stayed 1 night in Nov 2023
Response from Paul P on Dec 2, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Extremely helpful and friendly inviting staff
Stayed 1 night in Nov 2023
Response from Paul P on Dec 2, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

Lenora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Paul P on Dec 2, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Paul P on Dec 2, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

laura

Stayed 1 night in Oct 2023
Response from Paul P on Dec 2, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Paul P on Dec 2, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

4/10 Poor

Rita

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient restaurant & bar inside. Inside pool even though the water was cold. Room wasn't what i reserved. Ceiling has horrible patchwork from water damage.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sharnita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Checking in was fine the room wasn't
The bed was hard and looked like some didnt change the bed sheets just made the bed up
Stayed 1 night in Jul 2023

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Our TV didn't work, and we were unable to get anyone to come help us with it. We asked for more towels and were told to find someone in housekeeping on our floor. We never did get the towels because the person I found didn't have any. The person at the front desk was nice, but not particularly helpful.
Stayed 2 nights in Jul 2023

6/10 Okay

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool out of order
The pool was out of order and they should let people know that before renting out rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Shanta

Stayed 1 night in Jun 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nicholas Wynn on Jun 6, 2023
Thank you for the awesome score about our hotel. We can't wait to see you again.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent hotel!
Stayed 1 night in May 2023
Response from Concerned Manager on May 16, 2023
Thank you for your review. We are ecstatic that you found our hotel to be excellent. We look forward to welcoming you back soon.

10/10 Excellent

Lowell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The folks there were kind,curtious, and very helpful. We would stay there again.
Stayed 1 night in Apr 2023
Response from Concerned Manager on May 16, 2023
Thank you for your review. We would love to see you back soon!

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continental Breakfast not free!
I was not pleased with the charge for breakfast, 14.60 on top of that! Continental breakfast has always been free anywhere I’ve ever stayed. I won’t use this chain again due to that fact and not to mention it was never told to me that I would be charged.
Stayed 1 night in Apr 2023
Response from Concerned Manager on May 16, 2023
Thank you for your review. We apologize that you were not aware that our breakfast was not complimentary. It is customary that Hilton Garden Inns charge for breakfast and dinner service. We hope that you will give us another chance if your travels brings you back to the area.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly!
Stayed 2 nights in Mar 2023

8/10 Good

Rocio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great costumer service
Stayed 2 nights in Feb 2023

10/10 Excellent

Leann

Stayed 1 night in Feb 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax!
Stayed 1 night in Feb 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Lots of restaurants within walking distance. Staff is super nice.
Stayed 1 night in Feb 2023

6/10 Okay

Paul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Well. I am sure the was a day this place was a great option. We had tile falling of wall. Cracks in the tub. Room wasn’t bad but we couldn’t get an extra towel. The over hotel was just dirty. Elevator pretty nasty. Lobby was gross. Staff. Super friendly but you can tell management is dropping the ball. For almost $200 a night was expecting better.
Stayed 1 night in Feb 2023

10/10 Excellent

nayeshah

Stayed 1 night in Jan 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had trouble at check in. Booked on Expedia, but hotel also took credit card and it looks like they've charged me for the room as well at a higher rate. She said they charge it then it is taken off your credit card. Doesn't make sense and as far as I know it hasn't been credited yet. We had booked a 2 bed suite and were sent to one, but it hadn't been made up yet that late in the day. So returned to lobby and a new room was assigned which wasn't a suite, but we really didn't care about that. We really liked the bar and dining option at the hotel. We appreciated not having to get in the car and go out again. Hotel and rooms were clean and shower had nice hot water and great water pressure. Good for the weary traveler.
Stayed 1 night in Jan 2023
Response from Concerned Manager on Jan 27, 2023
Thank you so much for taking the time to leave a review of your last visit with us. I hate that you encountered issues during your stay. However, I am delighted to hear you enjoyed the restaurant, bar, cleanliness of the guest room and a shower with great water pressure. If you have not received your credit, please reach out to the property directly in order for us to get this taken care of for you. We appreciate your feedback and look forward to welcoming you back to our hotel soon.

4/10 Poor

Kimberly

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not very clean. Found hair in bathroom, on floor and on sheets. Sink was clogged so needed to use faucet in tub
Stayed 1 night in Jan 2023
Response from Concerned Manager on Jan 27, 2023
Thank you so much for your feedback on your last visit with us. We sincerely apologize that you had issues with your guestroom. We strive hard to ensure each guest leaves with a positive experience and we dropped the ball. We hope you will give us a second chance to make a first impression.

4/10 Poor

Bradley

Travelled with family
Disliked: Property conditions & facilities
Not a single ice machine for all 6 floors worked. No bartender. One cook in the kitchen. Television no working and no ESPN. Boo! Will never come back
Stayed 1 night in Dec 2022

8/10 Good

Andrew, Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay.
Stayed 1 night in Dec 2022

8/10 Good

A.

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff did not show up prepare the cooked breakfast! The backup was not acceptable at all. Had to leave and buy breakfast!
Stayed 1 night in Dec 2022

8/10 Good

Joseline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Located near many restaurants. The only thing I was not happy with was how expensive the breakfast was.
Stayed 2 nights in Nov 2022

8/10 Good

Tywanna D.

Business traveller
Liked: Cleanliness, staff & service, amenities
The location is vert close to the interstate, restaurants, and the local Wal Mart. I didn't like that i couldn't lower my shade for privacy. I had to rig it with a gym clip.
Stayed 1 night in Nov 2022

4/10 Poor

Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk did not input a late check out even after requested. Ordered a glass of water from the bar and had to pay $3 for a bottle. Had to pay for breakfast even though I am a Diamond member.
Stayed 1 night in Nov 2022

10/10 Excellent

Donald

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Recently remodeled-very clean and comfortable. Location is great.
Stayed 1 night in Nov 2022

10/10 Excellent

Patty

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My visit was short so did not experience much. Room was clean and comfortable. Soap was very small for taking a shower. Staff at breakfast were GREAT. Very accomadating. Very friendly.
Stayed 1 night in Oct 2022

8/10 Good

cambria hoffman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice for our stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Sep 2022