Executive Suite

Reviews of Birmingham Best Inn

3 out of 5
Birmingham Best Inn
16-24 Wolverhampton Road, 16-26, Oldbury, ENG

Reviews

4.2
Rating 10 - Excellent. 15 out of 304 reviews" "
Rating 8 - Good. 44 out of 304 reviews" "
Rating 6 - Okay. 55 out of 304 reviews" "
Rating 4 - Poor. 47 out of 304 reviews" "
Rating 2 - Terrible. 143 out of 304 reviews" "

4.4/10

Cleanliness

5.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels like this should not be allowed to run!
By far worst hotel in Birmingham and i travel there regularly! Poor welcome. Winding stairs, never ending maze-like corridors; a real safety hazard! Not for clients with suitcases. No lift! Filthy dingy room No heating No toiletries Filthy bath Poor lighting No duvets or extra blankets. Thin walls....etc Do not go there on your own or with anyone. Do not go fullstop! Unless you want to experience rock bottom for the hell of it!
Stayed 1 night in Dec 2017

2/10 Terrible

millie, west sussex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute nightmare
We arrived at the 'hotel after driving for nearly 4 hours to be greeted by the man on reception who was not welcoming and proceeded to ask us if we wanted to check the room before we paid?! Me and my mum both said no as how bad could it be we only needed a base for the night. We paid and then went to find the room which just went on and on through doors down corridoors etc I couldn't believe it. The smell and overall state of the hotel started to worry us. Finally opening the door to our room right at the back of this building I couldn't believe it i knew straught away i couldn'tstay there. The bed when I pulled back the covers was filthy the heating was on sky high the bathroom was falling apart. Broken windows no lock on the door neither of us felt safe. We ended up paying out for a Travelodge. I wish I had taken photos but will be reporting this to trading standards and the council for health and safety. Never seen anything like it was like a horror film. I've since been informed it's used by the local prostitutes. Expedia should not be advertising this hotel!
Stayed 1 night in Dec 2017

2/10 Terrible

Cardina, nottingham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst inn hotel
This is not an hotel and expedia should not recommend this place. It was vile the hotel needs knocking down. If I hadn't pressure paid for my room I would never of stayed there. An absolute disgrace.
Stayed 1 night in Nov 2017

2/10 Terrible

NMcG, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell hole
We ended up staying here 2 nights & it's the worst experience I've ever had. It ruined our holiday completely. It was filthy dirty, the safety chains on the doors were missing, there were holes in walls, damp, doors that could be accessed from the other side bit no idea where they lead to, bags of rubbish busted outside the door........I could go on! It was somewhere between a crack den & a brothel. It made me fear for my life. 5 woman in 1 room & we still didnt feel too safe. DO NOT STAY HERE.
Stayed 2 nights in Nov 2017

6/10 Okay

Penny

Liked: Staff & service
Disliked: Property conditions & facilities
Budget budget.
Sheets and towels very clean, room not so clean. Very shabby some lights not working ripped wallpaper no direct light window onto a wall with takeaway air con box. Staff very helpful and friendly. Easy to find via sat nav.
Stayed 3 nights in Nov 2017

2/10 Terrible

Batman4ever, South East UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The "Worst Inn", the hotel from hell!
I put a note on my reservation, advising I'm partially sighted & needed some basic help. I was coming from far & I was late, &I rang the hotel to advise I was going to arrive late & not to give my room away, even though I paid in advance. I arrived at 7pm, very late but with plenty of time to drop my bags & reach the venue on time for the start of a concert very dear to me. I got the 1st scare at the reception when I was told me there was no reservation for me, but there was 1 when I rang earlier! So I gave the printed copy of my reservation & finally I was given the key to my room. I was very agitated by then & made my way to my room via never ending floors, set of stairs & dark long corridors, the carpet in filthy condition that disgusted me even by walking with my shoes on. It looked like the carpet hadn't been hoovered for days & not washed for years, the floor tiles had sellotape on. I opened the room & it was still uncleaned with dirty bedlinen, the bed undone & McDonald cups on the table. The check out is at 11am, at 7PM, my room was still in that state! I went back to the reception, taking the case with me thru all that maze of stairs & floors really angry. I got a 2nd room: wallpaper coming off the wall, 1 square of the glass on the window broken & replaced by plastic sellotaped on the window & 1 side of it would not close as the lock was missing! I was furious, the guy said it was a budget hotel...I got a 3rd room, by then I was so late I missed 3
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
I get it is a budget hotel? But, my goodness...... our room was terrible. A thin sheet which they call a duvet? And there was no light bulb in the bathroom. Was using the bathroom in the dark?! Told the man at reception .... he was not remotely bothered. So rude. Disgusting. Never again. That place is falling apart!
Stayed 1 night in Nov 2017

8/10 Good

George, Watford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room to stay if budget is the main sticking point
I would not recommend this place for any other reason. It is strictly a budget hotel. Do not stay here unless your expectations are basic. Having said that it is manned at reception and the staff are helpful. The place does need a refit but that would add to the cost of a room. I'd prefer it as is.
Stayed 3 nights in Nov 2017

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grubby hotel and staff unhelpful
Very noisy all the time. Grubby needs a deep clean. Wifi doesnt work in room even though then insist it does. No parking available always taken. Didnt service the room once. Had to empty my bin myself. Raised the issues but staff took no notice.
Stayed 5 nights in Oct 2017

4/10 Poor

rob, the south

Disliked: Staff & service, property conditions & facilities, room comfort
hard hote
Hotel needs complete refurb. Room was tired with wallpaper pealing, curtains and rail damaged. Broken window, open window not close properly. Toilet not flush properly without persuasion. Unbelievably hot room, couldn't turn down the radiators. Yet, room was very clean, bedclothes crisp and clean, bed reasonably comfortable. Hotel was incredibly noisy. Other business(es) are run from the site and there is a constant slamming of doors, shouting and general inappropriate behaviour for a hotel. It was £30.00 for the night for two. I guess that is why.
Stayed 1 night in Nov 2017

2/10 Terrible

Srilakshmi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2017

2/10 Terrible

Paul, Portsmouth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and unattentive
I arrived. The chap at reception arrived 15 minutes later, then took a phone call. After 30 mins of being at reception I was given my key and went on a treasure hunt up, down and around corners for my room following some random paper signs. Building is run down and dirty. My room smelt of damp, stains on the carpet, it was disgusting. Bed was too small for a double room. Bathroom is just unclean. Had I not arrived at 9pm and been exhausted I would have gone elsewhere!
Stayed 1 night in Oct 2017

2/10 Terrible

aditya, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Had a worst experience. Stayed with 3 months old baby, beds were in worst condition,had to sleep on floor, no drinking water which is basic need, no soap, no shower curtain, no bin.the hotel was stinking weed. Staff were very unprofessional. Overall experience was very disappointing wouldn’t recommend it to anyone.
Stayed 1 night in Oct 2017

2/10 Terrible

Keith, Wales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally unfit.
Just need to say the bucket outside our room catching the rainwater was enough to turn around and leave, but we did look on our room and it was a disgrace.
Stayed 1 night in Oct 2017

2/10 Terrible

lorraine, Brighton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Best Birmingham hotel
Terrible. I know it was cheap but still! Rooms were up 100s of stairs, my daughter has a disability and there was no lift. The first room we were given the lights didn’t work so they changed the room- no apology. Both rooms were dated, tatty, in need of a complete revamp. Cracked tiles, ripped wallpaper, poor condition carpets etc etc. The bed sheets smelled of cooking oil. One bedroom smelled of cigarettes. The bed was lumpy and uncomfortable. Staff were not rude, but uninterested. I had driven for 3 hours and was told to wait before I could check in because he was doing something on the computer! Would not go there again
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not friendly nor professional. I am confident that they haven’t cleaned that hotel in 50 years. Not presentable at all and the smell is revolting. I wouldn’t recommend to anyone, unless you’re very desperate.
Stayed 1 night in Sep 2017

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

2/10 Terrible

Wes, Bristol

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I’ve stayed in
To be fair the hotel is cheap but I wouldn’t stay here again if it was free. Saying it’s run down is a serious under statement. What little furniture is in the room looks like it been reclaimed from a tip. The bath panel is wood or hardboard and is swollen to the point you can see in underneath the bath. There are spiders that appear to have been living in the bathroom for some time so it’s obviously not being cleaned properly, etc, etc, etc.......
Stayed 2 nights in Sep 2017

2/10 Terrible

Devan, cornwall

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel ever!
Upon arrival walking in to the hotel there was an unpleasant smell, when asked for payment for the room I handed over my credit card. After waiting nearly 20 minutes and two failed attempts at trying to take payment the receptionist says "sorry there's no connection to the internet for payment to go through" as I'm looking at the "free WiF"i sign on the wall. We get to the room after following the A4 pc printed signs on the wall stuck with selotape, open the door to a dated room with odd strips of wall paper on the walls to cover rips, the sofa arms are all ripped and the windows have no handles to be opened or locked. The room was warm but this was because the burnt stained radiators had obviously been on all day as they were scorching hot. In the morning I went to the bathroom to shower to find the bathroom infested with wasps, on the floor, in the bath and on the shower curtain rail. When i mentioned this to the girl on the reception upon leaving the response was commical, she said "oh you must of slept with the window open". I would never and will ever recommend this hotel to anyone, what a complete dive!!! P.s tried to upload photos but would not work!
Stayed 1 night in Sep 2017

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain hotel near to restaurants and pub
OK this place has many bad reviews, building is old and needs updating but what you expect for the price? If people want perfection then pay more, simple. Our room was massive, clean, warm comfortable and the old fashioned furniture adds to the charm. Would definitely stay again. Shower did not work so had a bath. Staff friendly enough
Stayed 1 night in Sep 2017

8/10 Good

Chip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don't be too fussy!
I was put in a huge room – a double and a single, which was more than ample for the one of me – but I found the double bed had a damaged base creating an awkward dip in the mattress. The floor was slightly uneven too, and rather creaky. Some light switches didn't work, meaning I had to cross the room in the dark to get into bed, and it took me a while to figure out how to get the heater on. You might wonder why I didn't go and ask for help with any of this, and the answer is simply: stairs. All that said, though, the staff were very pleasant when I met them, and were happy to furnish me with extra complementaries (include coffee that wasn't Nescafe, thank goodness!). Given I was only there for business, I had a comfortable week. I didn't need to eat nearby, but if I'd wanted to my choices would have included major Italian chains and independent takeaways. WiFi was patchy to my phone, but served my laptop well. So all-in-all, a great stay for the money.
Stayed 3 nights in Sep 2017

8/10 Good

Abhijeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

2/10 Terrible

carolyn, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like photos
Booked in , tooooo many stairs , carpet torn , dirty , stairs got more creaky & moving the higher we got , rooms given cramped . Outside photo must have been take 10 yrs ago , now dirty , bins , rubbish & cracked paving , we left & went elsewhere
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Most lights were out. Quite loud.
Most lights were out. Quite loud. Cheap but overrall not worth the little we paid.
Stayed 3 nights in Aug 2017

2/10 Terrible

gary, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Really stinky and dirty hotel. I would never book it again. Really bad experience overall.
Stayed 3 nights in Jul 2017

4/10 Poor

N, Manchester UK

Disliked: Cleanliness, staff & service, property conditions & facilities
Down and out
Shabby not chic. Poorly maintained hotel. Proprietors haven't bothered with basic maintenance and upkeep. I had to ask for bulbs, as only 1 out of 3 we're working. They say, you get what you pay for, but I still expect a little care and attention.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
My room was in the attick. Its like a maze getting to my room (up the stairs through a door down the stairs through another door left, right so on) Smells of damp (wich you can see on the ceeling) Room only had 2 lamps no main light. Bed was broken it made a noise everytime i turnd. Asked for soap reception guy said we dont provide soap only the room. Could hear the cars going past even with the windows closes. Never again
Stayed 1 night in Aug 2017

6/10 Okay

JG, Driffield, UK

Liked: Staff & service
It's decent value
Went to watch cricket. Needed a clean bed with a bathroom. We got that for £15 each. Don't expect the Hilton.
Stayed 1 night in Aug 2017

2/10 Terrible

H and S, Northampton UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rundown with no facilities for disabled.
Staff were helpful. But there are too many twisting stairs and is very confusing.The whole place is very rundown with loose floorboards no window catch on room window only one light working apart from bathroom no plug in sink although water was hot. Chairs in room really old and worn. Double bed very uncomfortable and thin quilt. Single bed much better. TV good but no remote so hard to change channels. A lot of noise from other guests could be floorboards but also loud voices too after midnight
Stayed 1 night in Aug 2017

2/10 Terrible

Sanmeet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish hotel
Nothing was good in that hotel waste of money
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
If had not been totally desperate would have left immediately Spent as short as time in room and left Misleading photos and not as described
Stayed 1 night in Jul 2017

4/10 Poor

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Not the best hotel. Very run down. Could do with a whole refurbishment. The room was too hot, radiator on full in summer. We asked to have the heating turned off in our room and nothing happened. Would not stay again.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUGS!!!
Do yourself a favour and don't not stay here. Not even one star. Dates, falling apart, stinks, dodgy electrics. And then bugs in the bed! Avoid or at least be up to date with your vaccinations. Receptionist didn't care when I left, no apology and no refund.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Didn't stay there found another hotel
We only went to the room the carpets in all the corridors were disgusting, the curtains in the room were dirty and the linings all ripped at the bottom and mouldy
Stayed 1 night in Jul 2017

2/10 Terrible

Cat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean and frankly broken
Took one look and left. Dusty, tired furniture, broken window,sticky and dirty carpets and an exterior balcony door, less than 8 foot up from major junction, that wasn't locked and no key. Free parking advertised is on street next to Mcdonalds and I was worried about leaving car there. Now trying to get a refund as in room about 45m..most of the time phoning around to find another hotel!
Stayed 1 night in Jul 2017

2/10 Terrible

Pauline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think Twice Before You Book.
Not sure how this establishment is surviving, I didn't see any evidence of any other guests. The decor is shabby and outdated. More importantly it is dirty, the room we were allocated had a distinct smell of cigarette smoke and numerous damp patches. Not a good experience.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap and just ok for a one-off stay
Good value for money for a one-off stay. The hotel is old and crumbling. But our room was just ok for a short night. Location of the hotel is good with a 24/7 burger place and other food establishments next door.
Stayed 1 night in Jun 2017

4/10 Poor

nigel, south wales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
I visited the room but due to the decor, cleanliness and smell thought better of it and booked out
Stayed 3 nights in Jun 2017

2/10 Terrible

Rowland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place needs a complete overhaul some glass in the window panes would be a good idea
Stayed 1 night in Jun 2017

6/10 Okay

Neil

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap but OK as just a shower and bed.
A very bizarre hotel showing its age (with a lack of repair. Good service, cheap, best hotel shower in a long time.
Stayed 1 night in Jun 2017

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but not Cheerful
Worst room I have ever stayed in. Staff OK
Stayed 1 night in Jun 2017

4/10 Poor

steven

Disliked: Cleanliness, property conditions & facilities
Don't bother staying here -
Hotel was clearly past its best. Decor was damaged and dirty, rubbish down the sides of both beds, neither window had a handle to close it, bath was cracked, sink was coming away from the wall, tv was on an internet stream that kept breaking up. Outside of building was grafittied and car park run down and full of weeds
Stayed 1 night in Jun 2017

4/10 Poor

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rank
Shower held on by tape.. dirty... broken bath... stayed with my 2 kids.. never again.. room wasnt even ready at 2pm check in time....... avoid if poss

8/10 Good

Verified traveller

Liked: Room comfort

2/10 Terrible

martin

Disliked: Cleanliness, property conditions & facilities, room comfort
birminghams worst inn hotel
Never would I stay there again health and safety need to check legitimacy of these premises as not fit for habitation in my opinion ,

2/10 Terrible

Dev, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Don't Stay...Avoid at all cost
After checking i was shown in a room, which was much worse than i have ever seen. the condition was so poor, cigarette buds near windows, Ash on bed frame, Dust everywhere... Bed and Pillow was in very bad state, would be at least 10 years old, full of marks. As i checked in Late, i couldn't find another hotel, so stayed in for a night and left next day, though i booked for whole week. Look at the condition of the room at the pictures Avoid at all costs and have already complained to Expedia, but don't think much action was taken.... Poor service
Trash near Window
Ash on bedframe and Condition of Bed
Dust, Dirt and Dark (these lights doesnt work)

2/10 Terrible

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Awful

8/10 Good

Verified traveller

Liked: Room comfort
Best Inn
Great value, easy, convenient, free parking Couple of takeaways next door