Note fondée sur 23 évaluations vérifiées
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 28 mars 2024
No improvements ,lots needed,staff needs to be available
par un voyageur vérifié
Publié le 21 mars 2024
Commentaires de Gestion de l’hôtel
23 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Fawn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BINGHAMTON - JOHNSON CITY and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur vérifié de Amherst
Publié le 11 mars 2024
The stay was fine. I just feel like the hotel has become rundown over the years and that makes me sad.
Commentaires de Gestion de l’hôtel
12 mars 2024 par D, Gestion de l’hôtel
Thank you for the feedback we appreciate it.
par un voyageur vérifié
Publié le 4 mars 2024
Clean rooms
Commentaires de Gestion de l’hôtel
4 mars 2024 par D, Gestion de l’hôtel
Thank you for your Feedback we appreciate it
par un voyageur vérifié
Publié le 4 mars 2024
It was nice
Commentaires de Gestion de l’hôtel
4 mars 2024 par D, Gestion de l’hôtel
Thank you for your Feedback we appreciate it
par un voyageur vérifié
Publié le 25 févr. 2024
There was no mini fridge, no microwave, no coffee maker, only enough towels for 1 person to get a shower, the tub was painted and chipped all over, there was a leak between the toilet and the shower, there was free WiFi but it barely worked, couldn’t go into a Netflix account or anything on the tv, not many channels, people were getting high outside, heater was very loud and kept waking us up. For what I paid for the room it should have been a lot nicer.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Carolyn,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the poor connectivity of the WIFI, the leaking shower and the other concerns you described. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur vérifié
Publié le 10 janv. 2024
The hotel room we got was dirty the sink was clogged up the sheets were stained the front desk person was very rude to my husband when this issue was brought up we were pretty much ignored
Commentaires de Gestion de l’hôtel
10 janv. 2024 par D, Gestion de l’hôtel
Thank you for your feedback we appreciate and will take a look into this matter.
par un voyageur vérifié
Publié le 1 janv. 2024
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Astrid,The staff at the RED ROOF INN BINGHAMTON - JOHNSON CITY and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
par un voyageur vérifié
Publié le 27 déc. 2023
Commentaires de Gestion de l’hôtel
28 déc. 2023 par D, Gestion de l’hôtel
Thank you for your feedback we appreciate it
par un voyageur vérifié
Publié le 25 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Binghamton - Johnson City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist