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Hard Rock Hotel & Casino Biloxi – Avis

2 out of 5
Hard Rock Hotel & Casino Biloxi
777 Beach Blvd., Biloxi, MS

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 505 avis sur 1024." "
Note de 8 – Bien, d’après 255 avis sur 1024." "
Note de 6 – Acceptable, d’après 125 avis sur 1024." "
Note de 4 – Médiocre, d’après 78 avis sur 1024." "
Note de 2 – Terrible, d’après 61 avis sur 1024." "

8,6/10

Propreté

8,4/10

Service et personnel

8,4/10

Commodités

7,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Scott

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms need a little updating
Séjour de 5 nuits en mai 2024
Brittney a répondu le 26 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

April

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a great time
Séjour de 2 nuits en mai 2024
Brittney a répondu le 24 mai 2024
Thank you for your recent visit. I am glad to hear you enjoyed your stay. Thank you for this fantastic review, and we look forward to your next visit.

10/10 – Excellent

Kenzie, Canton

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They were always playing good music! The atmosphere felt very safe and controlled. I went with 2 small kids so I can’t say much for the casino area, but we had a blast and they loved the room!
Séjour de 2 nuits en mai 2024
Brittney a répondu le 24 mai 2024
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

2/10 – Terrible

Jose

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The tabaco smell is strong and my room smell terrible
Séjour de 3 nuits en mai 2024
Brittney a répondu le 23 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the smoke smell. I am sorry to hear you did not enjoy your stay, and I am sorry to hear of these inconveniences you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.

10/10 – Excellent

Jeffrey

Voyage en famille, Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was fine only dislike was the smoking in the casino area
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the smoke smell, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

Victoria

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Room was clean, access to all dining options, shopping areas, pool, and casino were all easily accessible. Staff was friendly.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for that great review. I am thrilled you received such a great Rock Star treatment over the course of your stay! Thank you for your visit, and we hope to see you back again soon.

10/10 – Excellent

Wendy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely love the Gulf view rooms in the Platinum tower! Its our favorite for a couple’s getaway. Also love all the dining options available on property.
Séjour de 1 nuit en avril 2024
Brittney a répondu le 22 mai 2024
Thank you very much for visiting, and thank you for the excellent review! I'm thrilled to hear that you were able to take advantage of all that our property has to offer. Please come back to see us again soon.

2/10 – Terrible

Mark

Voyage en famille, Voyage en groupe
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
No consideration for handicap people at all!! No parking, no help with baggage, very poorly run.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay. The service you experienced falls far below the standard we strive to exceed. We will look into the details of your stay and ensure these issues are addressed.

6/10 – Acceptable

Neicole

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Our room was very dirty and the casino itself was not very clean although we had an amazing dinner at the hard rock Café. Our bartender was amazing but we will probably not stay here again.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your recent visit and thank you for providing your time to complete this review. I am sorry to hear you did not enjoy your stay, and I am sorry to hear of these inconveniences you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.

8/10 – Bien

Kali

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was very nice. There were lots of restaurants around the area
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.

6/10 – Acceptable

Christina M

Points faibles : Service et personnel, état et installations de l’hébergement
It was clean. Needs a refreshing of the hotel interiors.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

10/10 – Excellent

Robby

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Brittney a répondu le 22 mai 2024
Thank you very much for your recent visit and thank you for your review! We are thrilled to hear that your experience ROCKED! Please come back to see us again soon.

8/10 – Bien

Jermaine

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really enjoyed my time at hard rock
Séjour de 2 nuits en mai 2024
Brittney a répondu le 20 mai 2024
Thank you for that great review. We are thrilled to hear you had a great stay. Thank you for your visit, and we hope to see you back again soon.

8/10 – Bien

Carol

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Accidentally booked smoking room. Wasn’t too bad.
Séjour de 2 nuits en mai 2024
Brittney a répondu le 19 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

8/10 – Bien

Kelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your visit, and thank you for that great review. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon.

10/10 – Excellent

mary jo

Voyage de couple
Points forts : Propreté, commodités
It was great!
Séjour de 3 nuits en mai 2024
Brittney a répondu le 19 mai 2024
Thank you for that great review. I am thrilled you received such a great Rock Star treatment over the course of your stay! Thank you for your visit, and we hope to see you back again soon.

6/10 – Acceptable

Richard

Voyage de couple
Points forts : Commodités
Points faibles : État et installations de l’hébergement
The hotel is in bad need of a makevoer. We paid extra for an upgraded platinum king room, but the carpets were worn and stained, control for electric curtains was installed upside down, thus making it very difficult to control the curtains when opening and closing. Decorative hangings on the walls were very sparse, Making for a very dull room environment. The shower fixture where the showerhead comes out of the wall was separated from the wall and very hard to control the temperature or the flow of the water. We think we had the same room 8 years ago when we were there and it was beautiful at that time. We would not go back to this hotel until it is renovated. There is a much nicer hotel right next-door
Séjour de 2 nuits en mai 2024
Brittney a répondu le 19 mai 2024
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

4/10 – Médiocre

Hank

Voyage en groupe
Points faibles : Propreté, état et installations de l’hébergement
The old section of the property (rooms) heed a lot of updating.. Shower was in bad shape and no water pressure!!!!!
Séjour de 3 nuits en mars 2024
Brittney a répondu le 19 mai 2024
Thank you for your recent visit and thank you for providing your time to complete this review. I am sorry to hear you did not enjoy your stay, and I am sorry to hear of these inconveniences you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.

8/10 – Bien

Melanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 19 mai 2024
Thank you for your recent visit. I am thrilled to hear you had a great stay. Thank you for this review, and we hope to see you back again soon.

6/10 – Acceptable

Kimberly

Voyage en groupe
Points forts : Commodités
They put us in a room with NO VIEW. Just a wall outside the window. As soon as we complained to the front desk, they knew exactly what floor (3rd) and what room we were in. They claimed the hotel was sold out for the night even though we had booked weeks earlier. After telling them we would just cancel and not stay, they moved us to the 9th floor with a nice view but with queen beds instead of the king. It all worked out but now we know to ask ahead of time what room we will be in.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 22 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I’m sorry the view from your room was not to your liking, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

Robin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 19 mai 2024
Thank you for your recent visit. I am glad to hear you enjoyed your stay. Thank you for this fantastic review, and we look forward to your next visit.

10/10 – Excellent

Teri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 18 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear your stay Rocked, and we can’t wait to see you back again soon.

10/10 – Excellent

Kathleen

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room for the price would definitely return
Séjour de 2 nuits en mai 2024
Brittney a répondu le 18 mai 2024
Thank you for your recent review. I am thrilled to hear you enjoyed your stay. We can’t wait to see you back so we can ROCK your stay again.

8/10 – Bien

Carl, Daphne

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Stayed in the Platinum Tower and the room furnishings need fixing. Room was clean but cabinets and such were hanging on one hinge.
Séjour de 2 nuits en mai 2024
Brittney a répondu le 18 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

Mandy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great
Séjour de 1 nuit en avril 2024
Brittney a répondu le 18 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear your stay Rocked, and we can’t wait to see you back again soon.

8/10 – Bien

Jehdia

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
The front desk staff leaves a lot to be desired. The person checking me in sounded like a recording with no character nor personality. Room was nice and modern. Casino was clean
Séjour de 1 nuit en mai 2024
Brittney a répondu le 18 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

Eric

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful location on the water . Several restaurants to choose from. The bathroom upkeep needed a little maintenance. But over all loved it
Séjour de 1 nuit en mai 2024
Brittney a répondu le 15 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

8/10 – Bien

Flemon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was wonderful
Séjour de 1 nuit en mai 2024
Brittney a répondu le 15 mai 2024
Thank you for your recent visit. I am glad to hear you enjoyed your stay, and we can't wait to see you back again soon.

10/10 – Excellent

Louis

Séjour de 1 nuit en mai 2024
Brittney a répondu le 15 mai 2024
Thank you very much for your recent visit and thank you for your review! We are thrilled to hear that your experience ROCKED! Please come back to see us again soon.

2/10 – Terrible

Edmilson

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
nasty filthy smell like smoke all over the place and Staff. didn’t even know how to clean the tub when we request them to come and clean it.
Séjour de 3 nuits en mai 2024
Brittney a répondu le 15 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay. I will look into the issues that you experienced and ensure these are addressed. We hope to see you back again soon so we can show you a true Hard Rock Quality experience.

10/10 – Excellent

Rosalyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property to spend time with family.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 15 mai 2024
Thank you for your recent review. I am thrilled to hear you enjoyed your stay. We can’t wait to see you back so we can ROCK your stay again.

10/10 – Excellent

Marla, Suamico

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property! In the road touring and a great place for a day off! Moon Fever Official-🔥🔥
Séjour de 2 nuits en mai 2024
Brittney a répondu le 15 mai 2024
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

4/10 – Médiocre

John

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room was moldy smelling. The fridge didn’t work and stunk horribly. The bathroom needed a deep clean. Casino bathrooms were nasty. Ruth’s was excellent as always.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 12 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay. The service you experienced falls far below the standard we strive to exceed. We will look into the details of your stay and ensure these issues are addressed.

10/10 – Excellent

Jeremy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here for a quick birthday weekend getaway. Originally planned to bum out on the beach but we ended up spending most of the day by pool. The staff was real attentive and prompt with drinks. There are several dining options on the hotel grounds, with a few more within walking distance. The room was perfect as well!
Séjour de 2 nuits en avril 2024
Brittney a répondu le 12 mai 2024
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

10/10 – Excellent

DWIGHT

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Brittney a répondu le 15 mai 2024
Thank you very much for your recent visit and thank you for your review! We are thrilled to hear that your experience ROCKED! Please come back to see us again soon.

6/10 – Acceptable

marquesa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great except for the smoke
Séjour de 2 nuits en mai 2024
Brittney a répondu le 12 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the smoke smell, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

8/10 – Bien

Cara

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
I've stayed at this property so many times, I prefer suites in the Platinum Tower over looking the pool and water. Lovely pool, great at night and the pool parties on Sunday are fun. There is convenient deck parking and the property is next door to another casino.
Séjour de 2 nuits en janvier 2024
Brittney a répondu le 11 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.

8/10 – Bien

Nicole

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really enjoyed our stay!! Definitely planning to go back!!
Séjour de 1 nuit en mai 2024
Brittney a répondu le 11 mai 2024
Thank you for your visit, and thank you for that great review. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon.

8/10 – Bien

DAVID

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
It took the shower 15 minutes to get hot water. Even after that it only lasted about 5 minutes and then got like warm. I stayed 3 days and all 3 days was the same problem no matter what time of day we used the shower.
Séjour de 3 nuits en mai 2024
Brittney a répondu le 11 mai 2024
Thank you for your recent visit and thank you for the great review. I'm sorry to hear that there were some problems during your stay, but I'm glad to see that it was an excellent overall stay. We hope to see you back again soon.

8/10 – Bien

Julie, Sale

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The hotel was big but homely.. we stayed in the platinum tower which had lovely views but definitely in need of some maintenance.As for the staff however were not pleasant. Reception staff were unfriendly and curt. The waitresses in casino were very slow I waited 10 minutes before one appeared and when asked for a drink told we had to wait that they were on their way round in a very unfriendly manner. We then waited anther 20 minutes for our drink to arrive. My husbands key card stopped working and a very unhelpful member of staff could have helped more as he refused to ring the room to allow me to verify him ..
Séjour de 5 nuits en mai 2024
Brittney a répondu le 11 mai 2024
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

10/10 – Excellent

Heather, N LITTLE ROCK

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Kind folks ,cool place
Séjour de 1 nuit en mai 2024
Brittney a répondu le 10 mai 2024
Thank you very much for your recent stay, and thank you for taking the time to complete an excellent review! We are thrilled to hear that your stay ROCKED! Please come back to see us again soon.

6/10 – Acceptable

Maurkis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Brittney a répondu le 11 mai 2024
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

8/10 – Bien

Rhonda, Lawton

Voyage en famille
Points forts : Service et personnel, commodités
Rooms are a little outdated but very clean and quiet
Séjour de 1 nuit en mai 2024
Brittney a répondu le 10 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

Timmons

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Brittney a répondu le 10 mai 2024
Thank you very much for your recent stay, and thank you for taking the time to complete an excellent review! We are thrilled to hear that your stay ROCKED! Please come back to see us again soon.

10/10 – Excellent

Deshaunna

Voyage en famille
Points forts : Propreté, commodités
Everything was awesome
Séjour de 1 nuit en mai 2024
Brittney a répondu le 10 mai 2024
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

4/10 – Médiocre

Michelle, Columbia Station

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Pool was nice. Short on staff things closed early. Room was not clean and outdated but they said they are redoing the hotel soon
Séjour de 6 nuits en mai 2024
Brittney a répondu le 19 mai 2024
Thank you for your recent visit and thank you for providing your time to complete this review. I am sorry to hear you did not enjoy your stay, and I am sorry to hear of these inconveniences you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.

8/10 – Bien

Sheila

Voyage de couple
Points forts : Propreté, commodités
Great casino. Nice Property. Room needed updating. No buffet:(
Séjour de 3 nuits en avril 2024
Brittney a répondu le 8 mai 2024
Thank you for your recent visit and thank you for the great review. I'm sorry to hear that there were some problems during your stay, but I'm glad to see that it was an excellent overall stay. We hope to see you back again soon.

10/10 – Excellent

Daniela

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
I booked 2 rooms for one night. Both rooms were clean and quiet (3rd and 4th floors) but there was an issue with the bathroom in the 2nd room that we did inform the desk about upon checkout…extremely slow tub drainage and the sliding glass bathroom door was off the track…and I was assured both issues would be corrected. I also found that the rooms needed an update as far as phone charging goes (there were NO usb charge ports in either room). Other, the a\c cooled great and the hot water eventually got to our floors! We ate at 2 different places on the premises and enjoyed the food and wait staff. And, of course, having the casino right there was probably the deal maker! I would consider booking again if the price is right!!
Séjour de 1 nuit en mai 2024
Brittney a répondu le 8 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 – Excellent

Dale

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff were wonderful and I felt safe at all times.
Séjour de 2 nuits en avril 2024
Brittney a répondu le 8 mai 2024
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.

10/10 – Excellent

Paul

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like a lot this hotel.
Séjour de 2 nuits en avril 2024
Brittney a répondu le 3 mai 2024
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.