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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1109 N Aylesford St, Big Spring, TX

Reviews

7.8

Good

Rating 10 - Excellent. 162 out of 485 reviews" "
Rating 8 - Good. 178 out of 485 reviews" "
Rating 6 - Okay. 80 out of 485 reviews" "
Rating 4 - Poor. 32 out of 485 reviews" "
Rating 2 - Terrible. 33 out of 485 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Juan

Liked: Staff & service, property conditions & facilities
The cleanliness in front of the hotel, plus the surrounding neighborhood with boarded uk houses.
Stayed 1 night in Apr 2024

10/10 Excellent

Roger, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anaika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Beverly

Stayed 2 nights in Mar 2024

8/10 Good

Laurie

Liked: Staff & service
Elevator was worn and dirty in places. But room was clean and very comfortable. The only thing that bothered me was the grout around the tub. It looked dirty. TV in breakfast area didn't work. The breakfast offerings were great!
Stayed 1 night in Mar 2024
Response from Josh on Mar 11, 2024
Dear Laurie,Thank you so much for taking the time to rate our property. We are glad you enjoyed the breakfast and clean room. We will ensure our maintenance team is aware of the TV and looks into tub concern. Thank you so much for bringing it to our attention so we can get it remedied. Please come back and visit us soon.

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Cleanliness
The staffing was nice and helpful
Stayed 1 night in Feb 2024
Response from Josh Geissler on Mar 8, 2024
Thank you so much for taking the time to give us some feedback. We are so happy you had a wonderful stay. Please come back and visit us soon.

10/10 Excellent

Sidney, Cornville

Stayed 1 night in Jan 2024
Response from Josh Geisler on Mar 8, 2024
Sidney,Thank you so much for taking the time to review our property. Our team takes great pride in ensuring everyone has a wonderful experience. We are so glad you had a great stay with us and we hope you come back and stay with us soon.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
They claimed Expedia didn’t send a confirmation to the hotel so they didn’t have our room. We arrived late, had already called ahead to let them know and everything was fine. The woman in charge was rude and said we don’t have a room, we’re sold out, nothing we can do. I tried to ask if they can help us and she just said next. Nothing. No help. Rude. They sold out room. My husband is in hospitality and was manager for years at a hotel. We know it was their mistake yet they refused to acknowledge it. Don’t stay here.
Stayed 1 night in Dec 2023

6/10 Okay

Joe

Stayed 2 nights in Dec 2023

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Today
The tub needed to be re caulked it had mold on it. Toilet ran all night unless you wiggled the handle and the toilet wasn’t connected to the floor securely. Nice employees, good service. Comfy bed
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Good for me
Stayed 7 nights in Nov 2023

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Nov 2023

8/10 Good

??

Stayed 3 nights in Nov 2023

8/10 Good

ERIK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water available but no coffee. Not a lot of options for eating out without getting back in the car. Breakfast was good. Room was very clean.
Stayed 1 night in Nov 2023

8/10 Good

Lauri

Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
For a quick in and out perfect
Stayed 1 night in Nov 2023

8/10 Good

Joel

Stayed 1 night in Nov 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Eladio

Stayed 1 night in Oct 2023

2/10 Terrible

LILIBETH

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

kim

Stayed 1 night in Oct 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
The location was very convenient for eateries and shopping.
Stayed 2 nights in Oct 2023

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Oct 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Very nice people and quiet.
Stayed 1 night in Sep 2023

8/10 Good

Natali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in my top 5
There are better choices in the area.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay...
Stayed 1 night in Aug 2023
Response from Josie Gonzalez -GM on Sep 7, 2023
Thank you for rating your stay with us. We are happy to know you enjoyed your stay with us.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in other properties in the area. This one feels like the staff makes a priority of upkeep, cleanliness and and customer service.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Big Spring
Everyone who worked there was super friendly. The breakfast crew especially. Likewise the breakfast was great. Our tv unfortunately did not work. Also the area by the ac was wet. Other than that the bed was very comfortable and it was a good stay overall.
Stayed 1 night in Sep 2023

6/10 Okay

James

Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Rachel, Corpus Christi

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel specifically for the amenties. Unfortunately the website is not accurate. The pool & hot tub are not cleaned or able to use, all the washer & dryers are broke. I asked the manager to discount my room since I was paying for the services during that week & she said no & didn't seem to care at all. I feel i should be reimbursed some of my hotel bill. I checked out today & moved to another hotel where amentities are available & I could do my laundry for work. It's sad they could have kept my business but didnt even try to make to right. It's 100 degrees outside so after work the pool was supposed to be the highlight of my day.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ganzorig

Stayed 1 night in Aug 2023

6/10 Okay

Natalie

Disliked: Cleanliness, property conditions & facilities
Property in need of repair. Very dated.
Stayed 1 night in Aug 2023

8/10 Good

Delma

Liked: Cleanliness, staff & service, property conditions & facilities
It was good but... the bed was a little bit hard but everything else was good
Stayed 1 night in Aug 2023

4/10 Poor

Frank

Disliked: Property conditions & facilities
excited for pool and hot tub—but very disappointed hot tub wad dry and filled w trash, pool was dingy, oldest wouldn’t get into pool “its sketchy”. room seemed clean but a-c not cooling
Stayed 1 night in Jul 2023

10/10 Excellent

Abraham

Stayed 1 night in Jul 2023
Response from Josie Gonzalez on Jul 15, 2023
Thank you for taking the time to give us a review! We hope to see you again on your future travels!

6/10 Okay

Mesha

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Josie Gonzalez on Jul 15, 2023
Thank you for taking the time to give us a review! We hope to see you again on your future travels!

2/10 Terrible

lizeth

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The lady on front desk hasnt good customer service i did a reservation for one night in this place because we arrived at 2am and the policy said that check in was at any time and I lost my reservation because the lady told me thah check in has only at 2am
Stayed 1 night in Jun 2023
Response from Josie Gonzalez on Jul 15, 2023
Thank you for taking the time to write a review. However I'm not seeing any records of your reservation, nothing on Expedia or on our system under the name of Lizeth. Our end of business day ends at 2 in the morning meaning any reservation that isn't checked in by that time becomes a no show. I apologize for the inconvenience this may have caused.

8/10 Good

craig

Business traveller
Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Josie Gonzalez on Jun 22, 2023
Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Nina

Stayed 2 nights in Jun 2023
Response from Josie Gonzalez on Jun 22, 2023
Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Josie Gonzalez on Jun 22, 2023
Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

andres

Stayed 1 night in Jun 2023
Response from Josie Gonzalez on Jun 22, 2023
Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Scott

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Josie Gonzalez on Jun 22, 2023
Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Daniel, Bandera

Stayed 1 night in Jun 2023
Response from Josie Gonzalez on Jul 15, 2023
Thank you for taking the time to give us a review! We hope to see you again on your future travels!