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Reviews of Best Western Palace Inn & Suites

2.5 out of 5
Best Western Palace Inn & Suites
915 Lamesa Highway, Big Spring, TX

Reviews

7.8

Good

Rating 10 - Excellent. 107 out of 264 reviews" "
Rating 8 - Good. 76 out of 264 reviews" "
Rating 6 - Okay. 40 out of 264 reviews" "
Rating 4 - Poor. 24 out of 264 reviews" "
Rating 2 - Terrible. 17 out of 264 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vergil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property!
Stayed 1 night in Apr 2024
Response from BW on Apr 16, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from BW on Apr 16, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Leighann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from BW on Apr 16, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Trioce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and up to date
Stayed 3 nights in Apr 2024
Response from BW on Apr 16, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

6/10 Okay

peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Bath drain plugged, could see through edge of entry door. Breakfast was not refreshed after 7:45.
Stayed 1 night in Apr 2024
Response from BW on Apr 8, 2024
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Jenny

Stayed 2 nights in Mar 2024
Response from BW on Mar 21, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING!
Stayed 4 nights in Feb 2024
Response from BW on Mar 6, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

2/10 Terrible

Biliy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was charged twice for a room and water was cold when taking a shower. Breakfast was poor at best. Will not stay there again.
Stayed 1 night in Mar 2024
Response from bw on Mar 4, 2024
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Rona

Liked: Cleanliness, staff & service
Our room was close to the lobby and we could hear people talking there all night long. Very loud. The room itself was as expected but fridge didn't work and no hairdryer. Although bed comfortable and staff pleasant it was far from a peaceful stay. Don't stay in room 112!
Stayed 1 night in Mar 2024
Response from bw on Mar 4, 2024
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest for a long travel across Texas!!
Stayed 1 night in Jan 2024
Response from bw on Jan 22, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

terry

Stayed 1 night in Dec 2023
Response from bw on Jan 22, 2024
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Jesus

Stayed 1 night in Dec 2023
Response from bw on Dec 21, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Lacquintino

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from bw on Dec 14, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

2/10 Terrible

Katherine

Stayed 1 night in Nov 2023
Response from bw on Dec 21, 2023
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and very nice
Stayed 1 night in Nov 2023
Response from bw on Dec 1, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

spencer D

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The swimming pool was extremely hot. Right around 103°. Exactly the same as the hot tub. That was weird.
Stayed 1 night in Nov 2023
Response from bw on Nov 20, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from bw on Nov 13, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Looks loke they are remodeling. Room was alot bigger than i expected.
Stayed 1 night in Oct 2023
Response from bw on Nov 1, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay again
Stayed 1 night in Oct 2023
Response from bw on Oct 30, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Yolanda, Sinton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff
Stayed 1 night in Oct 2023
Response from bw on Oct 23, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from bw on Oct 23, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consider staying in Big Spring
Renovations are currently underway and the hotel is showing a great improvement. I will stay there again
Stayed 1 night in Oct 2023
Response from bw on Oct 13, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Roberta

Travelled with partner
Liked: Staff & service, amenities
Remodeling while hosting guests is not always a good idea. Room was bare, no pictures decorations. Parking lot was full of construction equipment. Had to park in handicap spot. Breakfast was sparce, but what was there was good.
Stayed 1 night in Oct 2023
Response from BW on Oct 16, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BW on Oct 12, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

6/10 Okay

Glenn

Stayed 2 nights in Oct 2023
Response from bw on Oct 6, 2023
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
see above
Stayed 1 night in Sep 2023
Response from bw on Sep 25, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

6/10 Okay

Betty

Ok but not wonderful
The only problem we had was that the ac/heater was very loud and kept us from being able to sleep which was why we stayed there.
Stayed 1 night in Sep 2023
Response from bw on Sep 25, 2023
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, room comfort
better than I expected. the pool needs cleaning and resurfacing tho. water looked green. hopefully they can get to that soon.
Stayed 2 nights in Sep 2023
Response from bw on Sep 8, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ot was fantastic
Stayed 1 night in Aug 2023
Response from bw on Aug 21, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from bw on Aug 10, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent
Stayed 3 nights in Aug 2023
Response from BW on Aug 9, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

6/10 Okay

Jason

Business traveller, Travelled with partner
Liked: Amenities
The hotel appearance was OK, but upon looking closer in areas such as bathrooms, corners of the room, you could see there was patches or areas that they tried to fix, but doesn’t look as finished as the rest of the wall. I had a king size bed. The pillows were all pretty small. There were only four on the bed. They were not that comfortable. The bed itself was also not that comfortable. There was no comforter. It was just sheets and a thin blanket. The hotel overall is just OK. The staff was OK. The breakfast was OK.
Stayed 2 nights in Jul 2023
Response from bw on Aug 8, 2023
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The chair used for relaxing in was horrible, strained my back..other than that, great room, great hotel and great staff
Stayed 2 nights in Jul 2023
Response from bw on Jul 13, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Andrew, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is fine. Service was pleasant at check in. This was just a stop over place and it served its purpose. But the dining options are a bit limited unless you enjoy Mexican food, which was great for me and if that’s what you like then this location will be just fine.
Stayed 1 night in Jul 2023
Response from bw on Jul 5, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

James

Travelled with family
Liked: Property conditions & facilities
Property under renovation. Over booked remaining rooms.
Stayed 1 night in Jun 2023
Response from bw on Jun 29, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

eugenio

Stayed 2 nights in Jun 2023
Response from BW on Jun 6, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable bed with tiny pillows. Bed too high for accessable room.
Stayed 1 night in May 2023
Response from bw on May 15, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

6/10 Okay

Lavonna G

Business traveller
Liked: Staff & service
Older decor but room was comfort enough and everything worked. Good lighting in the room. Good hot breakfast though the beverage machine was out of order. Walls are kind of thin; I could hear the neighbors.
Stayed 1 night in Apr 2023
Response from bw on May 1, 2023
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

ELIZABETH, Mission Viejo

Stayed 1 night in Apr 2023
Response from Nicole on May 11, 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Emily

Stayed 1 night in Mar 2023
Response from bw on Apr 13, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The property is a little worn out, but it was clean. There was an appropriate amount of parking spaces. Check in and check out were easy. Noise from the highway was less than other places I have stayed.
Stayed 1 night in Mar 2023
Response from bw on Mar 16, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
convenient
Stayed 1 night in Feb 2023
Response from BW on Feb 8, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2023
Response from bw on Mar 16, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Pablo

Response from bw on Mar 16, 2023
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Heidi

Stayed 1 night in Dec 2022
Response from bw on Dec 29, 2022
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Ninfa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, the security of the place, cleanliness, fresh breakfast, clean room and friendliness of the staff.
Response from bw on Dec 20, 2022
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

2/10 Terrible

Ken

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Bathroom dirty, wall’s disgusting carpets nasty. Kind of like a 140.00 a night motel 6
Stayed 1 night in Dec 2022
Response from bw on Dec 13, 2022
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Elaine

Liked: Cleanliness, room comfort
Good place
Comfortable and clean. Met expectations.
Stayed 1 night in Dec 2022
Response from bw on Dec 13, 2022
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

10/10 Excellent

Ninfa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean room. Excellent customer service from front staff.
Stayed 1 night in Nov 2022
Response from bw on Nov 14, 2022
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Oct 2022
Response from bw on Oct 31, 2022
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us