Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
2.4 Room cleanliness
2.4 Service & staff
2.3 Room comfort
1.9 Hotel condition
They paid and stayed.
for Everyoneby sharon from talala, ok
Advantage hotelPosted 6-Oct-2013
Cons: Customer relations training for the hateful woman.
The guy that checked us in was really good. The lady that replaced him was extremely rude and hateful. Most of the time there was no one on duty. Maids did not speak English so they were of little help with our needs.
for Everyoneby K.A.V. from Utah
Not good.Posted 25-Sep-2013
Old and shabby. The dead bolt on the door did not work and our room was right next to the main sidewalk and street. The check in clerk was a germ-a-phobic. She had to get a tissue to handle my credit card and give us the key. She should wear gloves and a mask if that afraid. If this was a four-star I would hate to see anything less. Was way too expensive for what you got.
for Everyoneby Michael from Laguna Hills, Ca.
Very deceiving for the cost.Posted 15-Sep-2013
Pros: Nothing. I was embarrassed to have family with us.
Cons: Customer service and general room upgrades.
Location: The town was a delight! Lots of touristy things to do and places to eat. Really kept with the Yellowstone theme.
When checking in the person checking us in ask to spell all information. When I tried to give her my driver license because all the info was spelled out she rudely said "I can do this better if you just tell me". There was a constant reminder we acquired this hotel through Expedia as if that was something bad. We then went to our room. There were stains on the chairs and the curtains were falling down due to being torn. The bathroom fan was as loud as a chain saw. An interesting note was having a sink and mirror in the closet! The TV was probably 19 inch. There was WiFi but the signal was so weak it was useless. We went and asked other local hotels about getting a hotel room, but all were booked. They shook their heads when we told them where we were staying.
for Everyoneby Neil from Kent, WA
A slight upgrade from a campgroundPosted 4-Sep-2013
Pros: It is close to the park entrance and within walking distance to everything in West Yellowstone. But then again, so is every other hotel in town.
Cons: Maybe some new paint, new furnishings, patch holes in walls/hire a carpenter that does good work and fills in their holes...
Location: The Branch restaurant next door is great and has a cool refurbished Pullman train car on display. The Woodside bakery is great - get there early.
I spend a week or two in Yellowstone every year. This year I didn't really want to camp. Comparing the quality of this room to the various park campgrounds I have stayed at over the years I would probably go back to camping. The room was very overpriced for what you get in return. I'm sure several of the campground facilities in the park have had more recent upgrades than this hotel. The price of the room is a reflection of the limited amount of hotel rooms in the area, not the quality of this establishment. One plus is that the building was very quiet, surprisingly so since given the rickety construction. Next trip I would look elsewhere unless this hotel had refurbished the rooms or significantly reduced the price.
for Everyoneby A verified traveller
Par for the course in a tourist town, I suppose.Posted 3-Sep-2013
Pros: Close to park entrance and places to eat.
Cons: Vastly over priced. If this motel were anywhere other than West Yellowstone the rooms would be 50 bucks a night.
It's unfortunate I had to give hotel staff an average rating. The gal working the desk in the afternoon/evening was awesome, however the one working it in the morning offsets it enough to make the combined score average.
for Familiesby JD from CT
Great location but dirty roomPosted 21-Aug-2013 on Hotels.com
Room was dirty.
for Familiesby Lindsay from Casper, WY
Seriously?Posted 19-Aug-2013 on Hotels.com
Outrageously expensive for the condition. Very outdated and uncomfortable w/ uncaring staff. We will never stay there when touring Yellowstone Park again.
for Business Travellersby Joe from tacoma
Posted 18-Aug-2013 on Hotels.com
Good cheap utility room.
Recommendedby Christine from Montpelier
West Yellowstone stayPosted 13-Aug-2013 on Hotels.com
The hotel was nice (within walking distance of the IMAX, Discovery Center and Playmill theater) and the front desk staff was wonderful. HOWEVER - they had no record of my booking. NONE. Luckily they bent over backwards and found a room for me or I would have been sleeping on the street. They recommended I book with a different booking company next time. The only issues they have had were with this company and one other one.
for Familiesby steve from South Dakota
Check out other places 1st.Posted 12-Aug-2013
Pros: checking out and leaving
Cons: Add lighting in entry area, and ReTrain the rude, middle aged woman about proper hospitality, she will chase all the customers away. She is bad news.
Location: It is on the main run through the town and is in an ok spot.
The middle aged long brown haired check in lady is more interested in complaining and telling you about how bad her day is than checking you in. She handed me the room keys with a tissue as if it was carrying a disease. Take along a flashlight the rooms are dark.