Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
2.1 out of 5
38% of guests recommend
2.4 Room cleanliness
2.5 Service & staff
2.3 Room comfort
1.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Close to town core

Posted 12-Sep-2014
Was clean but was not the quality you would expect for the price.
3 out of 5
by A verified traveller from Salt Lake City, UT

Slightly better than expected

Posted 13-Aug-2014
Pros: It was relatively in-expensive.
Cons: The walls, the chair, the parking.
After reading reviews, I expected it to be horrible. But it was the cheapest motel, and staying in West Yellowstone can be expensive, so we booked a room anyway. Our room definitely needed maintenance, but the carpet and linens were clean, and the shower worked fine. I think I would have laid a towel over the chair before sitting on it, but we didn't spend much time in our room.
1 out of 5
by A verified traveller from Idaho

Nightmare:

Posted 11-Aug-2014
Pros: It had a fantastic ice machine!!!!!!
Cons: Everything!
Location: Near Yellowstone National Park
The front desk help could not speak enough English . We checked in our room and it started off as the key ( a real key) entered the door knob the door knob assembly was so loose it almost fell completely apart. We contacted the front desk and they had no tools to fix it. The front desk lady brought a pair of scissors to use as a screwdriver. Ended up using our own. With a reservation for 4 their was not sufficient towels, again the front desk person could not comprehend our needs with out coming to the room and us showing her we needed more towel sets. Again as we settled in found out the toilet was plugged and nearly running over when trying to flush. The front desk help again could not understand our needs without coming to inspect. This time the correct tool was brought, a toilet plunger. This person had no knowledge of it's use. Ended up doing it ourselves again. Some of the light globes were burned out. The bathroom fan did not work. The beds were not comfortable. When we asked to speak to a manager or owner they were not available. We felt we were entitled to some compensation.
1 out of 5
by A verified traveller

Posted 1-Aug-2014
Would not stay there again. Good thing they are located next to Yellowstone.
2 out of 5
by A verified traveller from Billings, MY

RECOMMEND ONLY IN DESPIRATION

Posted 21-Jul-2014
Pros: It was a place to stay.
Cons: It is simply an old, 'modestly' maintained motel in a tourist town. Rather expensive, even for a tourist town. 'Nuff said.
Location: Yellowstone West Entrance.
As title suggests, it was a last-minute effort to find a place where six of could bunk for one night. -- Supposed to be a "family room" w/ three queen-sized beds. Only had two queen-sized and one rather lumpy regular-sized bed. Towels? For six people, only two sets were provided -- had to ask receptionist for another four sets; she cheerfully complied, I will say. -- At least the air conditioner worked and the water was hot.
2 out of 5
by A verified traveller

Posted 21-Jul-2014
It was the last place available, so we took it. It is very old and poorly maintained. It was as clean as could be expected, given the circumstances. The shower was a pleasant surprise, otherwise it was barely passable as a place to sleep.
1 out of 5
Recommended
for Families
by ros from boston

terrible service

Posted 17-Jul-2014 on Hotels.com
I booked a non-smoking room in this hotel through Hotels.com and paid in full. However, on arrival they couldn't confirm my payment. Agent start calling managers and asking what to do, they made us wait for about 30 min just to give us a room. They give us terribly smelling of cigarette smoke "non-smoking" room, so naturally I asked another room, which took again about 30 min to get.
2 out of 5
by A verified traveller

Not recommend

Posted 11-Jul-2014
Very unfriendly receiptianist , Unclean bedding, Loose door Very unfriendly receiptianist , Unclean bedding, Loose door Very unfriendly receiptianist , Unclean bedding, Loose door Very unfriendly receiptianist , Unclean bedding, Loose door Very unfriendly receiptianist , Unclean bedding, Loose door
1 out of 5
by A verified traveller from Chicago

Hotel was in nice location of town.

Posted 4-Jul-2014
Hotel is old, small, and very out dated. I wouldn't recommend this dump to anyone. The price they charged was ridiculous but we had no choice since it was a holiday weekend. I think it should be demolished. Expedia should be ashamed for even doing business with that place. Terrible, terrible, hotel.
1 out of 5
Recommended
by Jill from Anaheim

Never again

Posted 26-Jun-2014 on Hotels.com
This room had recently been redone. I'd hate to see the others. Paying half of what our charge was is too much. Lots if tour buses come here. If we had driven by first, we wouldn't have stayed there.