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Reviews of Timberline Lodge

3 out of 5
Timberline Lodge
39921 Big Bear Blvd, Big Bear Lake, CA

Reviews

7.6

Good

Rating 10 - Excellent. 109 out of 344 reviews" "
Rating 8 - Good. 127 out of 344 reviews" "
Rating 6 - Okay. 52 out of 344 reviews" "
Rating 4 - Poor. 36 out of 344 reviews" "
Rating 2 - Terrible. 20 out of 344 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Timberline Crew on Apr 2, 2024
We glad your stay met your expectations. We look forward to seeing you again!

4/10 Poor

April

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cozy separated cabins and convenient location. Easy to book last minute. Staff was friendly and communicative. However, the cabin we stayed in was not clean. We have young children that we didn't want sitting or playing on the floor because it looked like it hadn't been vacuumed in months. There were spiderwebs in the windowsills and corners in every room, so we wouldn't choose to stay here again.
Stayed 2 nights in Feb 2024
Response from Timberline Crew on Apr 2, 2024
We're sorry to hear your stay wasn't perfect. We will pass on your comments to our staff to be addressed. Thank you for the opportunity, and the feedback.

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience my family love the cabin big and spacious living room kitchen and bedrooms. Very helpful staff
Stayed 2 nights in Oct 2023
Response from Timberline Lodge on Oct 30, 2023
So glad you enjoyed your trip! We look forward to your next visit!

6/10 Okay

Debra, Las Vegas

Travelled with family
Liked: Staff & service, amenities
Cabin was spacious. Property manager lived on-site and he was friendly. Property was a little run down. We found moldy coffee grounds in coffee maker. Beds had blocks holding up the center. No extra blankets. They asked that dirty dishes were washed before checking out but provided no dish rack.
Stayed 2 nights in Oct 2023
Response from Timberline Lodge on Oct 17, 2023
Hi Debra, we're sorry that your experience was less than expected. We aim to provide an economical family friendly property. We appreciate your feedback for the coffee maker and will share your experience with our cleaning staff, that is unacceptable!We are always happy to provide extra blankets upon request, but unfortunately we no longer provide dish racks, only kitchen towel to lay them on. Our previous racks grew legs, and went on adventures of their own, so that was a decision made in order to keep our costs down for our guest.We do hope that you still enjoyed your time on the mountain!

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing ☺️.
Stayed 2 nights in Oct 2023
Response from Timberline Lodge on Oct 16, 2023
Thank you so much Natalia. We are indeed glad you enjoyed your stay, and we look forward to your next visit!

10/10 Excellent

Richard, West Hollywood

Response from Timberline Crew on Nov 5, 2023
Thank you so much Richard! Hope to see you again soon!

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Timberline Crew on Mar 8, 2022
Thank you so much! Hope to see you again soon!

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super simple for a family getaway. Check in and check out was so easy. Good location. Everything we needed
Stayed 3 nights in Jan 2022
Response from Timberline Crew on Mar 8, 2022
Thank you so much Adrian! We will see you next trip!

8/10 Good

Kai

Travelled with family
Liked: Cleanliness, room comfort
Cute Place
Nice place. Room was a little tight for 3 with a dog. We had the 1 br. No items to clean dishes, so bring your own. Water gets REALLY hot.
Stayed 2 nights in Jan 2022
Response from The Timberline Crew on Jan 25, 2022
Thanks so much Kai. I'll let the crew know your feedback, our sponges are on backorder (along with so much of the world!). Hope to see you again!

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Timberline Crew on Dec 14, 2021
Thanks so much! Hope to see you next trip!

4/10 Poor

Jessica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was not given the room I wanted from the web page. I saw pictures of a room with kitchen. paid for reservations.. gave me a different room.. then charged me more money for a room with a kitchen..
Stayed 3 nights in Aug 2021
Response from The Timberline Lodge Crew on Sep 10, 2021
Hi Jessica Unfortunately this message isn't showing us what your booking info is, so I'd love to figure out what happened here. All bookings that come through third party booking engines (like your booking) assign the room when it comes to us. If there's some problem with what it's showing and what it's booking we'd love to know that so we can as Orbitz to fix it. Thanks!

10/10 Excellent

Martin

Liked: Cleanliness, room comfort
Great stay
Great staff
Stayed 1 night in Aug 2021
Response from The Timberline Lodge crew on Aug 6, 2021
Thank you so much! Nothing makes us happier than happy guests! See you next time.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, room comfort
Outdated but clean
Stayed 2 nights in Jul 2021
Response from Timberline Crew on Jul 20, 2021
Thank you so much Jose! We are slowly but surely upgrading Timberline but in the meantime we work very hard to make it a great experience! Hope to see you again!

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from The Timerline Crew on May 4, 2021
Thanks Aaron! We are so glad you enjoyed your stay and hope to see you next time!

8/10 Good

Reyna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from The Timberline Crew on Apr 20, 2021
Thank you so much! We will see you next time!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Old property, but wonderful. Great atmosphere and a prime location for lake activities. And was less than a 5 min drive to the village.
Stayed 1 night in Apr 2021
Response from The Timberline Crew on Apr 20, 2021
Thank you so much! Hopefully we will see you again!

10/10 Excellent

Jayy, Anaheim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Definitely will be staying here again, it was really beautiful !
Stayed 1 night in Dec 2020
Response from The Timberline Lodge Crew on Dec 15, 2020
Thank you so much! We look forward to having you back!

10/10 Excellent

SOCORRO

Travelled with family
Liked: Cleanliness, room comfort
Perfect for a last minute stay with the little ones close to everything at a very reasonable price! Would definitely consider again if coming to big bear
Stayed 1 night in Nov 2020
Response from The Tinberline Crew on Nov 24, 2020
Thank you so very much! We try to stay affordable so families like yours can visit this wonderful natural environment. So glad you were happy!

10/10 Excellent

Azael

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from The Timberline Crew on Nov 24, 2020
Thank you so very much!

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, room comfort
Birthday wishes
me ang grandkids and others grandkids had a wonderfull time thanx sam being understanding thanx again
Stayed 2 nights in Aug 2020
Response from The Timberline Lodge Crew on Sep 1, 2020
Thanks so much for the great feedback and glad you had a great time!

8/10 Good

Rosa, Ontario

Travelled with family and small children
Liked: Amenities
It is a very nice place. The bedding was clearly not clean. I didn’t have any problem because I took my own. But it was not nice to see that the blankets were not clean.
Stayed 2 nights in Aug 2020
Response from The Timberline Lodge Crew on Aug 25, 2020
Thank you for your feedback Rosa. We'd really appreciate it if you could give us a call or give us more details as the ENTIRE bed is turned with every guest. I'm wondering what happened here... Thank you and I'm so sorry you had that experience!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Aug 2020
Response from The Timberline Lodge Crew on Aug 22, 2020
Thanks for the feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Cable was great! Comfortable bed ! Very nice manger. Will recommend.
Stayed 1 night in Aug 2020
Response from The Timberline Lodge Crew on Aug 22, 2020
Thank you so much for your feedback! See you next time!

10/10 Excellent

jeff

Liked: Room comfort
good place good value
This place is a great little getaway. It is not the 4 seasons but its is a good priced place a little of the beaten path. The highway is pretty busy and loud but that is just because of the tourist traffic.
Stayed 2 nights in Jul 2020
Response from The Timberline Crew on Aug 3, 2020
Thank you so much Jeff! We love making our guests happy! Thankfully the highway calms down at night. Hope to see you again soon.

10/10 Excellent

MarioDollero, San Diego, CA

Travelled with family
Liked: Cleanliness, amenities
It is located five minute drive from downtown and from the lake. Very peaceful and the people who work there are friendly and ready to assist all customers. I do highly recommend this place. And the price is cheaper than most other lodges.
Stayed 2 nights in Jul 2020
Response from The Timberline Crew on Aug 3, 2020
Thank you so much Mario! Everyone needs an escape right now, so glad we were able to make yours awesome! Hope to see you again soon.

8/10 Good

Janine P., glendale, CA

Friendly staff
We had a great stay! Just know that cabins are old. They are full of charm but quite old. Bedding and furniture needs to be updated. We had friends in the area so it was fine for us since we just slept there.
Stayed 2 nights in Jun 2020

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, room comfort
Wonderful, friendly place!
Max the property manager met us at the door. He is a very hospitable man. We were early for check in, but he accommodated us immediately. We saw him frequently around the property & he always asked how everything was. We used the bbq grill, they provide one for every room & had a Windom time. The pool was clean & very refreshing.
Stayed 2 nights in Jul 2020
Response from Shannon on Jul 18, 2020
Thank you so much for the feedback! I'll share your kind words with Max!

8/10 Good

ronald

Stayed 2 nights in Jun 2020
Response from The Timberline Crew on Jul 18, 2020
Thanks for the feedback! Hope to see you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Perfect spot for a quick and easy getaway. We stayed in cabin 6 and enjoyed the one of a kind decor! Full kitchen was perfect for making meals and bringing our own food. Cooking supplies and dishware were provided. The pool was so nice! Location is very convenient to the lake and just a few minutes down the road from town. No complaints here.
Stayed 2 nights in Jun 2020
Response from The Timberline crew on Jul 7, 2020
Thank you so much for the great feedback! We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, and was one of the best spots to stay for going snowboard. The only thing that was wrong with the place is the shower leaked on the floor.
Stayed 2 nights in Jan 2020
Response from Timberline Lodge Crew on Jan 21, 2020
Thanks so much for your feedback! Looking forward to your next stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Timberline Lodge Crew on Jan 21, 2020
Thanks for the love!

8/10 Good

Todd, San Diego

Travelled with family and small children
Liked: Cleanliness, amenities
Very cute rustic cabins under pine trees. Great location on main road but quiet. Lake view from property and walking distance. Close to local restaurants, convenience store, and park. Staff was very nice and laid back. I really liked this place.
Stayed 2 nights in Dec 2019
Response from Shannon on Jan 7, 2020
Thank you so much for the awesome feedback Todd! We look forward to your next visit!

4/10 Poor

Paul L.

Disliked: Cleanliness
not what i expected for the money
property was dingy at best

8/10 Good

mlaydon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice cabin at a very reasonable price. It's not a short walk if you're looking to spend your time in the Village. Other than that, it was wonderful.
Stayed 2 nights in Jan 2019

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy
A little further away from Pine st than we wanted had to uber.
Stayed 2 nights in Jul 2019
Response from Timberline Crew on Jul 30, 2019
Thank you so much for staying with us! We hope to hae you back soon.

8/10 Good

Emily

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Timberline Crew on Jul 30, 2019
Thanks Emily! Hope to have you back soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Clean it up Get better onsite management!!!
Overall the stay was quiet and the sheets were clean. Those are the only upsides I can think of. The cabin was dirty except for the beds. You can almost never get ahold of someone in the front office. Went to talk to them and it was locked and no one was answering the phones. The manager had his DOG AGGRESSIVE dog onsite at a pet-friendly location. A curtain was falling off the wall and also GREASY to the touch. Please clean this place up. Won't be back.
Stayed 2 nights in Jul 2019
Response from Timberline Crew on Jul 24, 2019
Dearest Guest I'm so sorry you didn't love us! We've worked so hard restoring, replacing and renovating Timberline and it's still ongoing. It would certainly be more helpful if we knew which cabin you were in...but we thank you for your feedback.

10/10 Excellent

Janes Lac D.

Liked: Cleanliness
Great little spot
Wasn’t expecting much but was pleasantly surprised. Front desk person was very friendly. Easy check in. Place had a nice little kitchen.

10/10 Excellent

del

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Shannon on Jul 12, 2019
Thank you so much! Hope to see you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations were satisfactory. Staff reached out to me to coordinate check-in time. Everything went fine. Cost was very reasonable.
Stayed 1 night in Jun 2019
Response from Shannon on Jun 26, 2019
Thank you for your feedback! Glad you enjoyed your stay!

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cabin was really nice location was great. My only issue was the pool was being remodeled and we were not aware until we were checked in. The main reason we went was to spend time in the pool.
Stayed 2 nights in Jun 2019
Response from Shannon on Jun 26, 2019
Thank you for your feedback! We are so sorry about the pool not being open. We ran into some issues when it came time to open and unfortunately the remodel wasn't scheduled, we hope to have it open for the 4th of July. If you mention your prior stay, we'd be happy to give you a sweetheart deal to visit again and hang out in the new pool! Thanks Shannon

10/10 Excellent

Kubilay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like it
İt ses good
Stayed 1 night in Jun 2019
Response from Shannon on Jun 26, 2019
Thank you! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Shannon on Jul 12, 2019
Thank you so much! Hope to see you again soon!

4/10 Poor

Sam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is at nice location, but requires lot of renovation, place look pretty old and walls are tapering off
Stayed 2 nights in Apr 2019

6/10 Okay

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
A humble and practical place to stay
The two bedroom, one bath cabin (actually, a sort of duplex) met our needs with a functional kitchen, decent heater, and a small fireplace with an insert for efficiency. The location isn't within walking distance of much, but that's OK. The DirecTV system was good, and the overall vibe of the property was pleasant. If your goal is to have a gorgeous mountain home with a view, this isn't the place for you, but if you want a good base of operations for skiing or exploring the area that's very dog friendly and you understand that you'll have to accept some downsides including very, very tight quarters, this will work out just fine. I did wish for a couple of things. 1) All the bulbs were like 100 watts, so you either were in the dark or blinded. 2) The drying rack under the sink was filthy and clearly had been in that state for months if not years (the whole place could use a good cleaning of drawers and cabinets). 3) A manager should be on site at all times given the # of guests. 4) We brought our kitchen gear but if I had to rely on the utensils provided by the motel I wouldn't have been happy. I think there were no more than 3 glasses for a unit that sized for four people. 5) I would have appreciated a trash can in the kitchen. All of that said, I'd probably stay there again. Nick in Palm Springs
Stayed 2 nights in Feb 2019
Response from Shannon on Apr 18, 2019
Thanks for the review and feedback Nick. We are always interested in the guest experience to learn what we need to improve upon. Stocking the cabins is an ongoing issue as the items tend to walk off, so I do apologize that you didn't have everything you needed. I will relay your feedback to the crew so we can make sure everything has gotten it's deep clean properly. Thank you again!

8/10 Good

Nadia V.

Great for the price
This was a last minute trip & the pictures were not great, so i didn't have high expectations. I was surprised! It was a nice and cozy cabin. My daughters and I enjoyed a movie, hot cocoa and the fireplace during a snowy night. Though the kitchen only had two cups and limited utensils.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Misty

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!
Terribly outdated. Very dirty. Cabin was not stocked up all. Person on duty was trying to accuse us of having more people then we had. A Lot of things in cabin were broken. Pullout bed was missing springs so my husband slept in a whole. Office is really never open. So if we needed something we would have to call and then wait forever. Would not recommend this place at all. Only good thing was they took pets at $15.00 per day per pet.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good place to stay, everything worked fine, good service, good location
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and nice chimney I like it I will come back again for sure
Stayed 1 night in Jan 2019
Response from Timberline Lodge Crew on Jan 22, 2019
Thank you! We'd love to have you back!