Lobby

Reviews of Hilton Garden Inn Rockville-Gaithersburg

3 out of 5
Hilton Garden Inn Rockville-Gaithersburg
14975 Shady Grove Rd, Rockville, MD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1002 reviews" "
Rating 8 - Good. 277 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Morgan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
If u come here for their amenities don’t we were told to get out of the pool without a reason thirty mins before it closed even though there was six of us in the area when we asked front desk they didn’t know why and told us the engineer can do whatever he wants and we booked for the pool and didn’t try to make it right … We waited for all the kids to leave to enjoy it then get told to leave this place is a joke
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Morgan, thank you for taking a moment to share your recent experience. We would like to sincerely apologize for the disappointment caused by the instance you noted at the pool. What you experienced is not representative of the level of service we are accustomed to providing, and we are deeply sorry. Your comments will be shared with our team, and we will take appropriate action to prevent these issues from happening again. We hope you will give us an opportunity to provide you with the hospitality and service you should always expect from our hotel.Sincerely,Anya ForesGeneral Manager

8/10 Good

Monje

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Dear Monje, Thank you for reviewing your stay with us. We are happy your overall experience was pleasant; however, we do apologize for the issues that kept it from being perfect. It was an honor hosting your visit, and we hope to have another opportunity to provide you with the flawless stay you deserve. Sincerely, Anya Fores General Manager

8/10 Good

Tewabe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
Dear Tewabe,We appreciate you taking the time to leave your generous rating regarding your recent visit to Hilton Garden Inn Rockville-Gaithersburg. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Nadine, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Rockville-Gaithersburg. Sincerely, Anya Fores General Manager

4/10 Poor

Stacy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Water lukewarm at best, no one every cleaned my room, stain in the toilet, mold on the shower. Rooms need to b updated.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 8, 2024
Dear Stacy,Thank you for your review of our hotel. Our goal is always on the comfort and satisfaction of our guests; therefore, we want to apologize for the concerns you had with your room. We also genuinely regret any inconsistencies you experienced with our housekeeping service. While we understand this can not change your recent stay, please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; we do appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Elizabeth Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Dear Elizabeth,Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg. We were pleased that we exceeded your expectations during your visit to Gaithersburg. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Anya ForesGeneral Manager

2/10 Terrible

Wade

Stayed 1 night in Dec 2023
Response from General Manager on Jan 22, 2024
Dear Wade, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Gary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Dear Gary,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Anya ForesGeneral Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel For The Grand Parents
My parents enjoyed the hotel during their three day stay during the Christmas holiday.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Dear Anthony,We are delighted to read the review of your family's stay at Hilton Garden Inn Rockville-Gaithersburg. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while they were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

jekob

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Dear Jekob,Thank you for reviewing your stay at Hilton Garden Inn Rockville-Gaithersburg. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon! Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Alexandra

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Alexandra, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Rockville-Gaithersburg. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Dear Roger,We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Rockville-Gaithersburg. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Santanu

Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Santanu, we are truly grateful you took the time to share your perfect rating! We are delighted you enjoyed your visit with us at Hilton Garden Inn Rockville-Gaithersburg, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Katherine, thank you for the perfect rating! We are delighted you enjoyed your visit with us at Hilton Garden Inn Rockville-Gaithersburg. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Dear Jamie,We are thrilled you had an excellent stay at Hilton Garden Inn Rockville-Gaithersburg, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Sam, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg! It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

6/10 Okay

Stanley

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I booked this through Expedia and when I checked in the front desk clerk confirm that but yet Hilton billed me double for this room, so Expedia billed me and so did Hilton and now the Hilton is telling me it’s gonna take seven days before I get a credit on my credit card The overall facilities were fine. Unfortunately the elevators were all broken, which I find hard to believe but they had a large group of kids staying there so more than one elevator was out of service, and I had to drag my three bags up for flights of stairs. it’s not a big deal, but when I called downstairs to ask for an additional blanket, they wanted me to come back down and get it myself, thank you anyway for your service
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Stanley, thank you for taking the time to share your valuable feedback. We are truly sorry for the difficulties you encountered and assure you that what you experienced is not typical of our hotel. We deeply regret the issues you experienced with regard to the unfortunate billing error that occurred, as well as the state of our elevators. Please know that we take your concerns to heart, and we are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing excellent service and accommodations.Sincerely,Anya ForesGeneral Manager

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Both elevators were out of operation.
Stayed 2 nights in Nov 2023
Response from GM on Nov 22, 2023
Dear Scott, It is understandable how your concerns regarding our elevators and maintenance issues detracted from a refreshing and seamless visit. We strive to deliver an exceptional, memorable stay for each guest, so please accept our sincere apologies for these issues. We appreciate you taking the time to share your comments, as we are continually growing and improving from our guest feedback. We assure you that we will take appropriate steps to refine these areas. Thank you for your loyalty to our brand. It was our pleasure to host your visit to this wonderful city, and we hope to have another occasion to provide you with the seamless stay you deserve.Sincerely,Anya ForesGeneral Manager

6/10 Okay

Ariel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The elevator was not working all weekend and had to take flights of steps. Key stop working twice.
Stayed 2 nights in Nov 2023
Response from GM on Nov 21, 2023
Dear Ariel, Thank you for taking the time to post a review of our hotel. Regrettably, we are disappointed that our elevator was down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. Thank you again for your feedback; we look forward to being of service the next time you are in the area. Sincerely,Anya ForesGeneral Manager

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on Nov 22, 2023
Dear Robert, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Anya ForesGeneral Manager

8/10 Good

Ja'nine

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from GM on Nov 21, 2023
Dear Ja'nine, We are happy you chose the Hilton Garden Inn Rockville-Gaithersburg for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Jaye, Monument

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this Hilton while I was visiting a friend who was unexpectedly in the hospital. It's a nice 10 minute walk to the hospital as well as many shops and restaurants, so I didn't have to drive anywhere. Breakfast was great but wish it was included. Staff was wonderful, and DJ really helped me out when I asked. Would recommend to anyone.
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
We are thrilled our service and accommodations more than lived up to your expectations, Jaye. We strive to deliver outstanding hospitality every day, and we thank you for taking the time to acknowledge the exceptional service you received from DJ. We hope the Hilton Garden Inn Rockville-Gaithersburg will be your first choice every time your travels bring you to the nation's capital.Sincerely,Anya ForesGeneral Manager

2/10 Terrible

Tingting

Stayed 3 nights in Nov 2023
Response from GM on Nov 12, 2023
Tingting, thank you for sharing your sentiment with us. Our top priority is customer satisfaction, and we regret not meeting these expectations while you were our guest. We hope you will give us another opportunity to show you our commitment to exceptional experiences; we look forward to seeing you again on your next visit to the area.Sincerely,Anya ForesGeneral Manager

6/10 Okay

Manju

Liked: Cleanliness
average room . heater not working properly
Stayed 2 nights in Nov 2023
Response from GM on Nov 8, 2023
Dear Manju, We sincerely apologize for the maintenance issues you experienced with your room. We are known for our exceptional service and attention to detail, and we are truly sorry we came up short. Your comments have been shared with our team to ensure the high standards you expect from our brand are met every single stay. We are committed to making sure the issues you experienced do not occur moving forward. We would sincerely appreciate an opportunity to regain your trust and hope to have that chance in the near future.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Nicole, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all the way around
Stayed 2 nights in Nov 2023
Response from GM on Nov 6, 2023
Dear Nicole, Thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

4/10 Poor

Siavosh

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was down for three days Room was not cleaned and I was not told to inform the staff for cleaning Cart to carry my suitcases was broken TV was not working and we had to get the staff to fix it
Stayed 3 nights in Oct 2023
Response from GM on Oct 23, 2023
Siavosh, thank you for taking time to share your valuable feedback. We are truly sorry for the difficulties you encountered during your visit. Please accept our sincere apologies for the issues you experienced with our elevator, as well as the TV in your room. Please know that we take your comments to heart and genuinely regret the negative impact these issues had on your stay. We hope you will consider giving us another chance to show you our commitment to providing excellent service and accommodations.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Joan

Nice
Stayed 1 night in Sep 2023
Response from GM on Oct 22, 2023
Joan, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We are thrilled to know you enjoyed every aspect of your recent trip. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Ashley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from GM on Oct 18, 2023
Ashley, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We are pleased to know you enjoyed your stay to the fullest! It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Emmanuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Free parking
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Emmanuel, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a kind review of our hotel. It is a pleasure to know you appreciated our clean accommodations and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 10, 2023
Gail, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for the perfect 10 rating! It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

2/10 Terrible

Mykel

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Dear Mykel,We value guest feedback, and we thank you for taking the time to share your rating. We hope our great location and accommodations served you well, but we are disappointed that your experience was anything other than perfect. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Susan, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on Oct 3, 2023
We are thrilled you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. Thank you for the perfect ten rating! It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Nicole

Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Nicole, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. Thank you for the perfect ten rating! It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

6/10 Okay

Kate

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Kate, thank you for staying with us and for sharing your comments. While we are happy your overall visit was pleasant, we are sorry we did not meet all of your expectations. We hope you will give us another chance to provide you with the outstanding experience for which we are known. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Kayon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay with my family.
It was my birthday weekend and my husband took me and our sons. The stay was superb and I just love everything about it. Breakfast was great, I enjoyed the pool, the hot spa and gym. Awesone stay and I will certainly return in the bear future. No complain.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 30, 2023
Dear Kayon,Thank you for choosing us for your birthday getaway. We are pleased to read you and your family enjoyed your stay with us. We are delighted that our service and accommodations exceeded your expectations and that you particularly enjoyed our delicious breakfast, refreshing pool, and convenient fitness center. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. It was a pleasure hosting you and your family, and we hope to see you again soon at Hilton Garden Inn Rockville-Gaithersburg. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 29, 2023
Dear Guest,Thank you for taking the time to rate your stay at Hilton Garden Inn Rockville-Gaithersburg. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Manzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. The staff welcoming and friendly. The room clean and quiet. I will be back and I definitely recommend this hotel. Thank you
Stayed 3 nights in Sep 2023
Response from GM on Sep 28, 2023
Manzan, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We enjoyed reading your comments about our convenient location and the wonderful service you received from our staff. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

julie, Walton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth checkin and very clean room.
Stayed 2 nights in Sep 2023
Response from GM on Sep 26, 2023
Julie, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We enjoyed reading your comments about our property and the wonderful service you received from our staff. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Jose

Great place
Stayed 1 night in Sep 2023
Response from GM on Sep 24, 2023
Jose, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for your kind words. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
Ahmed, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a generous review of our hotel. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Lilian,We are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We enjoyed seeing your perfect rating and are glad we exceeded your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya Fores,General Manager

10/10 Excellent

Eugene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient to everything
Stayed 3 nights in Sep 2023
Response from GM on Sep 19, 2023
Eugene, thank you for posting such a generous review of the Hilton Garden Inn Rockville-Gaithersburg, only minutes away from many of the sights and attractions here in our nation's capital. We enjoyed having you stay with us and hope we will be your home whenever your travels bring you back this way!Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Chinola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice environment. Just the jets in the hot tub need to be fixed. That's the reason I really booked my room to enjoy the hot tub but it wasn't working.
Stayed 1 night in Sep 2023
Response from Manager on Sep 15, 2023
Dear Chinola,We appreciate you taking the time to share your review. We were pleased to read that you enjoyed your overall stay with us, and we are sorry that you had some maintenance concerns during your time with us. We regret the disappointment this caused you, and we assure you we will address this with our maintenance department for further investigation. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Susan, West Hatfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to my daily destination, driving and parking was good Wish nice bar/restaurant was open a little bit later than 9pm
Stayed 3 nights in Sep 2023
Response from GM on Sep 14, 2023
Susan, thank you for staying with us at the Hilton Garden Inn Rockville-Gaithersburg. We are happy you loved our convenient location and the easy access to your daily destination. It was a pleasure having you as our guest, and we hope to have the opportunity of welcoming you back on your next visit to our nation's capital.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Goli

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and housekeeping were excellent.
Stayed 1 night in Sep 2023
Response from GM on Sep 14, 2023
Goli, we are thrilled our service and accommodations more than lived up to expectations. We strive to deliver outstanding hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope the Hilton Garden Inn Rockville-Gaithersburg will be your first choice every time your travels bring you to the nation's capital.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Katie at the bar. She always has a kind word and smile on her face. ......and makes an amazing drink.
Stayed 1 night in Aug 2023
Response from GM on Sep 7, 2023
Tami, we are thrilled the service you received from Katie at the bar helped make your stay truly spectacular. We strive to deliver outstanding hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope the Hilton Garden Inn Rockville-Gaithersburg will be your first choice every time your travels bring you to the nation's capital.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from GM on Sep 8, 2023
Dear Valeria, Thank you for the wonderful rating for the Hilton Garden Inn Rockville-Gaithersburg. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Anya ForesGeneral Manager

10/10 Excellent

Valeria

Stayed 1 night in Sep 2023
Response from GM on Sep 7, 2023
Valeria, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for the perfect five-star rating. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from GM on Aug 30, 2023
Daneille, thank you for rating your recent stay with us. While we are happy your overall visit was pleasant, we are sorry we did not meet all of your expectations. We hope you will give us another chance to provide you with the outstanding experience for which we are known. Sincerely,Anya ForesGeneral Manager