Seasonal outdoor pool

Reviews of Best Western Premier Rockville Hotel & Suites

2.5 out of 5
Best Western Premier Rockville Hotel & Suites
1251 W Montgomery Avenue, Rockville, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1004 reviews" "
Rating 8 - Good. 278 out of 1004 reviews" "
Rating 6 - Okay. 95 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Komivi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from D. Eng, General Manager on Apr 18, 2024
Thanks for the great review of your stay. We hope you will return again soon.

10/10 Excellent

Sean William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from D. Eng, General Manager on Apr 18, 2024
Thanks for staying with us and for the great review. We hope to see you again soon.

10/10 Excellent

Hui

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from D. Eng, General Manager on Apr 18, 2024
Thank you for staying with us and providing a great review. We hope you will stay with us again soon.

10/10 Excellent

Gerald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. I stay here every other month. I hope they add a hot breakfast option back. Such a great place and no breakfast at all? Shame.
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on Apr 18, 2024
Thank you for staying with us frequently. We will have breakfast to order in Bogart's Restaurant and hope you will join us.

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway
Stayed 2 nights in Mar 2024
Response from D. Eng, General Manager on Mar 27, 2024
Thank you for staying with us. We are convenient to the interstate and most locations in our area.

10/10 Excellent

Maribel, Dover

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to DC area quiet frequently and I have been enjoying this hotel very much. The only thing I miss is the breakfast included. I hope you will consider this service again focussing in a variety of choices: fruits, carbs, and protein. Include choices for vegeterians with plain yogurt.
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on Mar 26, 2024
Thanks for staying with us often. We appreciate your loyalty. Our breakfast will be available in Bogart's Restaurant. Breakfast will be ala carte. Thanjs for letting us know what's important to you.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on Apr 18, 2024
Thank you for taking the time to review your stay with us. We hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great night's sleep due to quiet and feelings of safety.
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on Mar 20, 2024
Great to hear you slept well and found our hotel safe and quiet. We hope to see you again soon.

10/10 Excellent

Lumy, Heathsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from D. Eng, General Manager on Mar 20, 2024
Thanks for the great review. Thanks for selecting and staying at our hotel. We hope to see you again soon.

2/10 Terrible

Houman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel that I just visit and the management was horrible and they don't even have a Netflix on TV , thay give you a dirty towel and smell so bad. Terrible management and this hotel had only one housekeeper. I have no idea how this hotel is still working and I would not come in to this again.
Stayed 4 nights in Mar 2024
Response from D. Eng, General Manager on Mar 14, 2024
We are disappointed to hear that you did not have a good stay at our hotel. We were not aware of any of the issues that you experienced during your stay or given the opportunity to remedy the situation. If you travel to our area again, we hope you will give us the opportunity to provide a better guest experience.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on Mar 14, 2024
Thank you for staying at our hotel and for the feedback on your stay. We hope to see you again.

8/10 Good

FARID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except they don't have free breakfest and the restaurant was close. Good service, free parking, and nice area. Thank you
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Mar 7, 2024
Thank you for staying with us. We will be resuming breakfast service in our restaurant. We hope to see you again soon.

10/10 Excellent

Dashae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean had no complaints with anything. Quiet area although next to busy road. Front desk staff was excellent during check in ; easy and fast. Will visit again .
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on Mar 6, 2024
Thank you for selecting and staying at our hotel, We appreciate you positive comments and hope to see you again soon.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Mar 6, 2024
Thanks for staying with us, We hope to see you again soon.

10/10 Excellent

Jimmy

Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Apr 18, 2024
Thank you for selecting and staying at our hotel. We hope to you will stay with us again soon.

10/10 Excellent

Darwin I.

Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Mar 20, 2024
Thanks for the great review of your stay. We hope to see you again soon.

8/10 Good

Thomas

Liked: Amenities
Only two items for breakfast
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for selecting and staying at our hotel. We hope to see you again soon.

8/10 Good

Daniel, GAITHERSBURG

Liked: Cleanliness, property conditions & facilities
The rooms are relatively modern. Reasonably comfortable.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thanks for noting that you liked our room product. The rooms have been recently renovated with guest comfort in mind. We hope to see you again soon.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main road was very noisy with ambulances and sirens most of the night going up and down the street. Bed was a bit tilted foot above the head which made laying in bed a bit off. The thing that bothered me most was the fixed shower wall and the way it’s designed. You have to physically get into the shower to reach the water valves to turn on and in doing so get soaked with freezing cold water.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Feb 29, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rate it 8.9/10
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on Feb 20, 2024
Thank you for staying with us and reviewing your stay experience. We hope to see you again soon.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that the room and its features were attractive and functioned well so it was just pleasant and relaxing to be there. I liked the art in the room and halls.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Feb 18, 2024
So happy to hear that you enjoyed your stay and liked our guest room appointments. Quite a bit of thought went into our new rooms and it's great to hear that you like what we did. We hope to see you again soon.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on Feb 18, 2024
Thanks for staying with us and for the great review. We hope to see you again soon.

10/10 Excellent

Afsaneh

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on Feb 18, 2024
Thanks for staying with us and the great review. We hope to see you again soon.

8/10 Good

Daniel, Gaithersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not your typical BW ... I guess that's why they call it a Premier. 3-1/2 bordering on 4 stars. Relatively modern, clean rooms. I will return to this hotel. Nice to have a microwave and fridge in the room.
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on Feb 18, 2024
Glad to hear that you enjoyed your stay and that you will return to stay with us again.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great amenities and very friendly staff. I’ll be back.
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 18, 2024
Thank you for staying with us and for the great review. We look forward to welcoming you back.

10/10 Excellent

Harvey

Travelled with family
Liked: Staff & service, property conditions & facilities
Would likely stay there again
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 18, 2024
We look forward to having you back as our guest. Thanks for staying with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Great to see that you had a great stay. We hope to see you again soon.

10/10 Excellent

john

Business traveller
Business center
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Great to see that your stay went well. We look forward to be of service again.

6/10 Okay

Allen, Johnstown

Business traveller
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying at our hotel. We hope to see you again soon.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for the great stay review. We hope you will stay with us again when you travel to our area.

8/10 Good

Bret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place--great if they open up the restaurant!
Nice clean motel with a fresh remodel and nice room amenities. Staff was great, good location, our only complaint is that they really don't serve any kind of breakfast except some stale rolls and an apple.
Stayed 3 nights in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying with us and for your review. We hope to see you again soon.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying at our hotel and for your review. We hope to see you again soon.

10/10 Excellent

Jonathan, Lery

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hotel ! Très propre,pet friendly. Grand stationnement et très calme. On recommande !
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Glad to see you had a great stay. We hope to see you again soon.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thanks for staying with us. We hope to see you again soon.

10/10 Excellent

Dana

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you forr staying with us and for the great review. We hope to see you again soon.

8/10 Good

Constance

Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying with us and reviewing your stay. We hope to have the opportunity to be of service again.

8/10 Good

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Fazeela

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. I was really comfortable with ny king suite
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on Feb 29, 2024
Thanks for staying with us and for the great review. Come back and see us again.

8/10 Good

Brian

Stayed 1 night in Dec 2023
Response from D. Eng, General Manager on Feb 29, 2024
Thanks for staying at our hotel. We hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Staff & service
There was no hot water and it took them until the next day to get it fixed and the night shift attendant was not very friendly.
Stayed 1 night in Dec 2023
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for your review. Thank you for selecting our hotel. We apologize that you had issues during your visit. They will be reviewed with our team.

2/10 Terrible

Rosie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was very noisy 12-31-23
Stayed 2 nights in Dec 2023
Response from D. Eng, General Manager on Jan 4, 2024
We are sorry to hear that it was noisy on 12/31. We did not have any parties or complaints that night. Thank you for letting us know that you have experienced an issue. We hope you will stay with us again on your next visit to our area.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better experience than i thought it was gonna be. Clean room, hospitable staff (Rolando was great! And so were the other guys in the red shirts, everyone is friendly). I would come back on future visits!
Stayed 2 nights in Dec 2023
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying with us and for your review. We love the shout out for Rolando and his team. We look forward to being of service again.

10/10 Excellent

Mike, Dearborn Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Good location. Friendly staff. Updated rooms and facilities.
Stayed 6 nights in Dec 2023
Response from D. Eng, General Manager on Feb 29, 2024
Thanks for staying with us and for the review. We hope to see you again soon.

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying with us and for the great review. We hope to see you again.

2/10 Terrible

Tosha

Disliked: Cleanliness, property conditions & facilities
Response from D. Eng, General Manager on Feb 29, 2024
Thank you for staying at our hotel and for rating your stay.

2/10 Terrible

JON

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We never smoked in the room. They charged us a $300 smoking fee. They came and woke us up out of our sleep, came into the room, and then proceeded to charge us $300 for smoking in the room. I don’t know how they can say that we were smoking in the room when they came into the room and there was no smoke whatsoever anywhere. These people will lie just to get extra money out of you.
Stayed 2 nights in Dec 2023
Response from D. Eng, General Manager on Dec 20, 2023
Guests are advised upon check in that we are a non-smoking hotel, There are no exceptions. During your stay, we received multiple complaints about your room. We came to your room, knocked on the door and when you opened it, a heavy smell of smoke poured out into the hallway. Upon check-out at midday, we further inspected the room and verified there was a strong odor of marijuana and evidence of smoking in the room. You threatened to write a bad review if we assessed the smoking charge and clearly you've made good on that threat. However, you violated hotel policy. We advised you that you would be assessed the smoking charge. When you called the hotel about a week after you had checked out, we explained that two managers had inspected your room and confirmed the smell of smoke, thus a charge was assessed. We will only charge this fee when there is evidence and or confirmation that a guest has violated our non-smoking policy. The fee is assessed to cover the additional costs of cleaning the room and or, in some cases, because the odor is so strong, the room cannot be rented until the carpets are shampooed and the curtains are steam cleaned,

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from D. Eng, General Manager on Dec 20, 2023
Thank you for staying with us and for completing a survey, We look forward to see you again.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from D. Eng, General Manager on Dec 27, 2023
Thank you for staying with us. We are pleased to know you had a great stay and look forward to your future visits.