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Reviews of Hartsfield Manor

4.5 out of 5
Hartsfield Manor
Sandy Lane, Betchworth, England

Reviews

8.2

Very good

Rating 10 - Excellent. 194 out of 471 reviews" "
Rating 8 - Good. 184 out of 471 reviews" "
Rating 6 - Okay. 51 out of 471 reviews" "
Rating 4 - Poor. 25 out of 471 reviews" "
Rating 2 - Terrible. 17 out of 471 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Business traveller
Liked: Cleanliness, staff & service
I was initially given a room I hadn't booked, so had to go through the rigmarole of changing rooms then moving all my stuff. The bed and pillows were far too soft and I woke up with horrendous back pain. For a huge bathroom, the bath was tiny and uncomfortable. There were blinds in the bathroom, but they didn't fit the windows perfectly so, especially at night, I didn't feel comfortable in the bathroom. The food in the restaurant was expensive and the portion sizes too small. I wouldn't have minded the price if there was more on the plate. Not a pleasant experience really.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leigh Cunningham on Jan 3, 2024
Dear Mark,Thank you for taking the time to leave a review.I am pleased to see that you had an enjoyable stay with us recently.From all of us here at Hartsfield Manor we thank you for your feedback and hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Big, Soft Bed!
Very, very comfortable bed providing a lovely night's sleep!
Stayed 1 night in Dec 2023
Response from Leigh Cunningham on Jan 3, 2024
Dear A,Thank you for taking the time to leave a review.I am so pleased to read that you had a lovely stay with us recently. I shall pass your comments onto the team who will be delighted they helped make your stay so pleasant.From all of us here at Hartsfield Manor I would like to thank you for your feedback and hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leigh Cunningham on Nov 24, 2023
Dear Steve,Thank you for taking the time to leave a review.I am so pleased to see that you had an enjoyable stay with us recently. I shall pass your feedback to the staff here who will be delighted to read they helped make your stay so pleasant.From all of us here at Hartsfield Manor we hope to welcome you again.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the grounds and it was quiet all around We had a really nice meal
Stayed 1 night in Nov 2023
Response from Leigh Cunningham on Nov 24, 2023
Dear Marian,Thank you for taking the time to leave a review.I am so pleased to see that you had an enjoyable stay with us recently. I'm glad you had a lovely meal during your visit. I shall pass your feedback to the staff here who will be delighted to read they helped make your stay so pleasant.From all of us here at Hartsfield Manor we hope to welcome you again.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with lovely staff
Stayed 1 night in Oct 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, very comfortable room and brilliant breakfast
Stayed 1 night in Sep 2023

8/10 Good

Leigh

Stayed 1 night in Sep 2023
Response from Leigh Cunningham on Sep 20, 2023
Dear Leigh,Dear Anon,Thank you for taking the time to leave a review.I am pleased you had an enjoyable stay with us recently. I shall pass your comments onto all teams involved who will be delighted to see they helped make your stay so pleasant.From all of us here at Hartsfield Manor we hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a lovely stay!
Stayed 1 night in Sep 2023
Response from Leigh Cunningham on Sep 20, 2023
Dear Anon,Dear Anon,Thank you for taking the time to leave a review.I am pleased you had an enjoyable stay with us recently. I shall pass your comments onto all teams involved who will be delighted to see they helped make your stay so pleasant.From all of us here at Hartsfield Manor we hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leigh Cunningham on Sep 20, 2023
Dear Silvia,Dear Anon,Thank you for taking the time to leave a review.I am pleased you had an enjoyable stay with us recently. I shall pass your comments onto all teams involved who will be delighted to see they helped make your stay so pleasant.From all of us here at Hartsfield Manor we hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Alexander

Stayed 1 night in Sep 2023

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities, room comfort
Unexpected overnighter
Service at reception was superb upon arrival. Room was spacious with a nice bathroom. A bit tired but character features. Room could have been cleaner which is the only disappointment. Had dinner and breakfast and both meals were excellent.
Stayed 1 night in Aug 2023
Response from Leigh Cunningham on Sep 20, 2023
Dear Phillip,Dear Anon,Thank you for taking the time to leave a review.I am pleased you had an enjoyable stay with us recently. I shall pass your comments onto all teams involved who will be delighted to see they helped make your stay so pleasant.I shall pass your comments regarding cleanliness onto my housekeeping team so they help look to improve their standards.From all of us here at Hartsfield Manor we hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Leigh Cunningham on Sep 20, 2023
Dear Anon,Thank you for taking the time to leave a review.I am pleased you had an enjoyable stay with us recently. I shall pass your comments onto all teams involved who will be delighted to see they helped make your stay so pleasant.From all of us here at Hartsfield Manor we hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night Saturday stay
We stayed a Saturday night when a wedding was in full flow. Check in was good and the staff very friendly and helpful. The room was quiet, being separate from the main building. The bar area was relatively small and dominated by wedding guests which was a negative. The kitchen shut at 9pm and no hot food available from room service which was disappointing. Breakfast was good and buffet style. The room was comfortable but the TV and channel options basic. I think it was slightly expensive for what it was.
Stayed 1 night in Jul 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear David,Thank you for your lovely feedback,We are delighted to read that the majority of your stay was of a good experience.We take guest feedback seriously, and i have passed your comments to relevant departments to make sure all the points stated are revised, allowing us to provide a better service.From all of us at Hartsfield Manor, we wish to have the chance to welcome you back,Best wishes,

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely looking old manor house set in glorious park and gardens. Fantastic views in all directions. Peaceful quiet and relaxing 😌
Stayed 1 night in Jul 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear Chris,Many thanks for the positive review,We are thrilled to hear that your experience at Hartsfield Manor was a success,We wish to welcome you back very soon,Best wishes,

6/10 Okay

Steven

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a single-night stay but very restful and the room was great. Quite expensive though - couldn't have managed any longer.
Stayed 1 night in Jul 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear Robert,Thank you for taking the time to leave a review,We are glad to read that you had a relaxed stay at Hartsfield Manor.We look forward to welcoming you back in the future,Best wishes,

10/10 Excellent

Layla

Travelled with partner
Liked: Staff & service, property conditions & facilities
The welcoming atmosphere was the highlight of our trip. They aided us with a taxi service and were so kind our stay.
Stayed 1 night in Jun 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear Layla,Thank you for sharing your review,We are very happy to ready you had a fantastic time at Hartsfield Manor, and our staff was helpful and accommodating.We do hope to see you back very soon,Best wishes,

10/10 Excellent

DARIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have friends in the vicinity so your hotel worked perfect me! Woke up early the first morning and saw rabbits & squirrels outside my room (annex). Lovely & quiet!
Stayed 2 nights in Jun 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear DARIEL,We are so pleased to read your stay at Hartsfield Manor lived up to your expectations,We wish to get the chance to welcome you back at Hartsfield Manor,Best wishes,

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear Mark,Many thanks for the great rating,Best wishes,

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear Myra,Many thanks for the great rating,Best wishes,

10/10 Excellent

Carlloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Upon arrival we were made to feel at home with very good service and a nice lovely large comfortable room, that had excellent views of the grounds and the wider countryside.
Stayed 1 night in May 2023
Response from Lahcen Agroud on Jul 18, 2023
Dear Carlloyd,Thank you for your great review,We are really glad that you enjoyed your stay with us at Hartsfield Manor,We would be delighted to welcome you back in the nearest future,Best wishes,

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Olivia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible - don’t let the outside photos fool you! Firstly there was a sick stain on the carpet which wasn’t very pleasant. The room was unbearably hot despite turning heating off and opening windows. There was a wedding which went on to at least 3pm and it was incredibly loud and we had no sleep at all. Table was dirty at breakfast with really bad buffet style fry up - that was not worth the money at all get better in ikea. Room key never worked meaning we had to go down to lobby to get it changed every time we went into room. Very limited parking I suspect due to wedding and not the best conditions for a low car!
Stayed 1 night in Apr 2023

8/10 Good

Gary

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very quiet and safe hotel which includes the annex rooms with great views. The rooms smelt a little fusty because the carpets need a good clean or changing. Situated on the first floor and being non smokers we did notice in the morning that a smoker was on the ground floor room terrace below our room smoking, not pleasant if your having a lay in. If the rooms could be updated the room rate would be acceptable, unfortunately a little overpriced.
Stayed 1 night in May 2023

10/10 Excellent

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in beautiful surroundings. Only stayed for one night would like to return and stay longer.
Stayed 1 night in May 2023
Response from Lahcen Agroud on May 5, 2023
Dear Mandy,Thank you very much for leaving your kind feedback. It is a great compliment to learn you wish to return.Wishing to see you again soon,Best wishes,

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, wedding in progress during our stay but despite a little noise from disco and general rowdiess, this did not spoil our visit
Stayed 1 night in Apr 2023
Response from Lahcen Agroud on May 5, 2023
Dear Gordon,We are delighted to learn you enjoyed your stay at Hartsfield Manor, and also appreciate the positive feedback.We hope to welcome you back at Hartsfield Manor.Best wishes,

10/10 Excellent

Julia

Stayed 1 night in Apr 2023
Response from Leigh Cunningham on Apr 21, 2023
Dear Julia,Thank you for taking the time to leave a review.I am so pleased to see you had an enjoyable stay with us recently.From all of us here at Hartsfield Manor we hope to welcome you back again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Really lovely hotel. Beautiful setting. Clean and comfortable room. Reception staff were friendly. Dinning room dinner was tasty.
Stayed 1 night in Mar 2023
Response from Lahcen Agroud on Apr 10, 2023
Dear Anonymous,Thank you for the outstanding rating and feedback!It is very much appreciated, thank you very much!It would be a privilege to host you again soon.Best Wishes,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent stay at Hartsfield Manor. The staff were all very friendly and it was nice to stay in a manor hotel. Only minor complaint would be the bathroom was small and the bed was only a double not king!
Stayed 1 night in Mar 2023
Response from Leigh Cunningham on Mar 22, 2023
Dear Peter,Thank you for taking the time to leave a review.I am so pleased to read that you had an excellent stay with us recently. I shall pass your lovely comments onto all the team here who be delighted to see they helped make your stay so pleasant.I have also taken on board your comments regarding the size of the bathroom and bed for future reference.From all us here at Hartsfield Manor we hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was unique, loved the area. Friendly staff who were very accommodating. Will definitely stay again on my next stay to England.
Stayed 5 nights in Jan 2023
Response from Lahcen Agroud on Jan 23, 2023
Dear Emily,Many thanks for your review, and delighted to read that your stay lived up to expectations,We do hope to see you back again,Best wishes,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel, clean and friendly staff. Really nice meal. Decent gym (cardio mainly) as well. Would definitely recommend!!
Stayed 1 night in Jan 2023
Response from Lahcen Agroud on Jan 14, 2023
Dear Guest,Many thanks for your feedback and rating, and we wish to welcome you back at Hartsfield Manor in the nearest future,Best wishes,Lahcen AgroudOperations Manager

8/10 Good

Jeremy

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Overall a pleasant stay as usual, bathroom could have been cleaned better
Stayed 2 nights in Jan 2023
Response from Lahcen Agroud on Jan 14, 2023
Dear Jeremy,Thank you for your feedback, and rest assured your comments have been taken on board.We hope to get the chance to welcome you back at Hartsfield Manor in the nearest future,Best wishes,Lahcen AgroudOperations Manager

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Leigh Cunningham on Nov 5, 2022
Dear Phillip,Thank you for taking the time to leave a review.I am pleased to see you had an enjoyable stay with us recently. I shall pass your feedback onto all the team here who will be delighted to know they helped make your stay so pleasant.From all of us here at Hartsfield Manor we thank you for your feedback and hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Peter

Stayed 1 night in Oct 2022
Response from Leigh Cunningham on Nov 5, 2022
Dear Peter,Thank you for taking the time to leave a review.I am pleased to see you had an enjoyable stay with us recently. I shall pass your feedback onto all the team here who will be delighted to know they helped make your stay so pleasant.From all of us here at Hartsfield Manor we thank you for your feedback and hope to welcome you again soon.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Nigel

Stayed 1 night in Oct 2022
Response from Lahcen Agroud on Oct 20, 2022
Dear Nigel,Many thanks for taking the time to rate your stay,From all of us at Hartsfield Manor, we wish to welcome you back in the nearest future,Best wishes,Lahcen AgroudOperations Manager

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a well maintained historical manor hotel which situated in a quiet little village about 40 minutes away from Gatwick airport by Taxi. Our room was Modern and clean. We love their Typical English countryside view from their backyard. Breakfast and dinner are served nicely. The only issue we had is the check in time took too long. Even we were the only guest at that time to do the check in.
Stayed 1 night in Oct 2022
Response from Lahcen Agroud on Oct 20, 2022
Dear Amy,Many thanks for taking the time to post your review,I am delighted to read that your stay lived up to expectations, and i will share your kind comments with the rest of the team.I do apologise for the wait upon your check in, and rest assured this will be passed on to the front of house staff to make sure our guests are checked in as swift as possible,Best wishes,Lahcen Agroud,Operations Manager.

2/10 Terrible

Stephen

Stayed 1 night in Sep 2022

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Leigh Cunningham on Oct 8, 2022
Dear Wendy,Thank you for taking the time to leave a review.I am pleased to see you had an enjoyable stay with us recently and shall pass your feedback onto the team here.From all of us here at Hartsfield Manor we hope to welcome you back again.Kind Regards,Leigh CunninghamHotel Manager

8/10 Good

Warren

Travelled with group
Liked: Staff & service, room comfort
Great stay, even if the rooms are tired
Great stay! Room was a bit tired and there was a slight issue with reception putting my payment against another room! But overall the grounds themselves are nice and the service was decent too.
Stayed 1 night in Sep 2022
Response from Leigh Cunningham on Sep 14, 2022
Dear Warren,Thank you for taking the time to leave a review.I am happy to read that you had an enjoyable stay with us recently. I shall speak with my front of house team to see what happened with your payment, thank you for letting me know.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway
Lovely all round experience with great staff! Comfy bed in large bedroom, in the week so super quiet and relaxed.
Stayed 1 night in Sep 2022
Response from Leigh Cunningham on Sep 14, 2022
Dear Mary,Thank you for taking the time to leave a review.I am happy to read that you had an enjoyable stay with us recently. I shall pass your comments onto the team here who be delighted to read they helped make your stay so pleasant.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Lovely hotel, friendly and helpful staff - all good!
Stayed 1 night in Aug 2022
Response from Leigh Cunningham on Sep 14, 2022
Dear R,Thank you for taking the time to leave a review.I am happy to read that you had an enjoyable stay with us recently. I shall pass your comments onto the team here who be delighted to read they helped make your stay so pleasant.Kind Regards,Leigh CunninghamHotel Manager

10/10 Excellent

Masako

Stayed 1 night in Aug 2022
Response from Leigh Cunningham on Sep 14, 2022
Dear Masako,Thank you for taking the time to leave a review.I shall pass your feedback onto the team here who will be happy to see they helped make your stay so pleasant.Kind Regards,Leigh CunninghamHotel Manager

2/10 Terrible

suzanne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy place. Avoid.
Turned up at the hotel to be told the restaurant was shut. The hotel could have called or emailed ahead to advise this then i wouldn't have stayed without food. My room was in the annex building which in 31 degree heat and no air con, was quite frankly like being in the desert. The whole annex building was disgustingly filthy. Floors on the way through have not seen a vacuum in weeks. The floor in the room was no better. The floor has not seen a vacuum in weeks, with old clothes plastic tags, crumbs of food and general dirt on the floor. Surfaces are stained and dirty. Kettle is dirty and manky. The cleaner should be ashamed of themselves
Stayed 1 night in Aug 2022
Response from Leigh Cunningham on Aug 16, 2022
Dear Suzanne, Thank you for taking the time to leave a review. I do apologise for no information being sent to you with regards to the restaurant being unavailable. We do have a new system launched, sending an email over to all guests three days before their visit to inform them that we do have weddings throughout the week that could cause for the restaurant to be unavailable. I will have a look into this to make sure that they are being received. I have passed your comments about the cleanliness in the charlwood building onto my housekeeping team to make sure this does not happen again. Once again thank you for your feedback, which will help us improve the standards we offer all guests visiting the hotel. Kind Regards, Leigh Cunningham Hotel Manager

8/10 Good

Michael

Stayed 1 night in Aug 2022
Response from Leigh Cunningham on Aug 16, 2022
Deal Michael, Thank you for taking the time to leave a review. I am pleased to see you had an enjoyable stay with us recently and look forward to the possibility to welcome you back again. Kind Regards, Leigh Cunningham Hotel Manager

8/10 Good

Gareth

Liked: Cleanliness, property conditions & facilities, room comfort
Manor stay
Overall good stay ,reception a little slow with not knowing if i booked breakfast,in restraunt a little slow in service ,but staff pleasant and riom very good
Stayed 1 night in Jul 2022
Response from Leigh Cunningham on Aug 16, 2022
Dear Gareth, Thank you for taking the time to leave a review. I am pleased to see you had an enjoyable stay with us recently and look forward to the possibility to welcome you back again. Kind Regards, Leigh Cunningham Hotel Manager

2/10 Terrible

Stuart

Stayed 1 night in Jul 2022
Response from Leigh Cunningham on Aug 16, 2022
Dear Stuart, Thank you for taking the time to leave a review. I would be interesting to know why only 2 out of 10 was given for your recent stay with us. If you could contact us directly to discuss that would be fantastic. Kind Regards, Leigh Cunningham Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Leigh Cunningham on Aug 16, 2022
Dear Anon, Thank you for taking the time to leave a review. I am pleased to see you had an enjoyable stay with us recently and look forward to the possibility to welcome you back again. Kind Regards, Leigh Cunningham Hotel Manager