Superior Double or Twin Room, Garden View | Balcony

Reviews of Hotel Falken

3 out of 5
Hotel Falken
Wengen, Lauterbrunnen, BE

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 126 reviews" "
Rating 8 - Good. 32 out of 126 reviews" "
Rating 6 - Okay. 10 out of 126 reviews" "
Rating 4 - Poor. 5 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Celine

Stayed 1 night in Dec 2023

10/10 Excellent

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Moses

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023

10/10 Excellent

Verl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Richa

Stayed 1 night in Oct 2023

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
I have been on the road now for 10 days. This is the finest hotel I have stayed at. Front desk gentleman meet our every need. Food was top notch and very tasty. Mountain View’s are awesome. I would stay here again and again!
Stayed 1 night in Oct 2023

4/10 Poor

Binu

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Sonia

Travelled with partner
Liked: Cleanliness, staff & service
Quaint and charming hotel. Restaurant was closed which would have been nice after a day of hiking.
Stayed 3 nights in Sep 2023

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

ASTRID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

CHEE KONG, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service
Small room with very basic conveniences
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 5 nights in Sep 2023

2/10 Terrible

Marilyn, Seattle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property needs renovating. From the outside it looks nice, but the rooms are beat. Our son and shower did not drain. The matters was sinking to the floor and part of the floor of the room felt like it was about to fall in. I would give this hotel next. 1 star if one at all.
Stayed 2 nights in Sep 2023
Response from Sina Cova owner on Sep 23, 2023
Dear Mrs Krichko,Thank you for your feedback. We are aware that your room needs renovations, which actually is already planed for end of October with another 6 rooms.After that all rooms have been renovated. Giving us 1 star is not fair as we are a Historical hotel from 1895 and we work very hard every year to keep it update. Nevertheless we do hope you had a relaxing tme in WengenWarm regardsSina Cova

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is exquisite! Lovely on the third floor room overlooking the mountains. Bed super comfortable. The breakfast could not have been better. Easy walk to town and train station. Superb!
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully authentic Swiss alpine family-run hotel. Stay here, it's lovely
Stayed 4 nights in Aug 2023

10/10 Excellent

juana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful . Great views. Walking distance to train. Sloped walk to hotel but doable
Stayed 4 nights in Sep 2023

10/10 Excellent

Timothy, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Great grand old hotel right in the heart of wengen.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mahmood Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, would stay again.
Amazing experience. You have a mountain view from the balcony. Rooms are spacious with awesome services. Hotel staff is also very helpful and customer oriented. My kids enjoyed the stay. Walking distance from Wengen train station which is also a plus. Overall we enjoyed our stay.
Stayed 3 nights in Aug 2023

8/10 Good

karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, a few minutes away from the train station, uphill. Breakfast buffet was great.
Stayed 3 nights in Aug 2023
Response from Reception on Aug 15, 2023
Dear Elena,Thank you very much for your kind review. We are very happy you enjoyed your stay with us.We hope to be able to greet you again at the Falken!Best regards,Hotel Falken

10/10 Excellent

Imry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel. It’s a bit of a climb from the train station, but great location and very walkable.
Stayed 2 nights in Aug 2023
Response from Reception on Aug 11, 2023
Dear Imry,Thank you so much for your kind review :)We hope to greet you soon again at the Falken.Kind regards,Hotel Falken.

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Old school charm transported us back a century. We plan to return some day.
Stayed 3 nights in Jul 2023
Response from Reception on Aug 15, 2023
Dear Steven,We apreciate your kind review very much.We hope to be able to greet you again soon!Best regards,Hotel Falken.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Lei

Stayed 2 nights in Jul 2023

10/10 Excellent

JAVIER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and cozy, perfect for the Swiss Alps atmosphere.
Stayed 1 night in Jul 2023

2/10 Terrible

Fizza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book this hotel. Run!
This hotel was so uncomfortable to stay at. There were cobwebs in the room. It was poorly cleaned. The worst part: There was no AC (which is common for the town) but at least have fans to provide for your guests. It’s hot in July, and the rooms are hot without any AC or fan. My kids were sweating in their sleep. I called reception to ask for flat sheets since the comforters were not even close to being necessary and they told me they were out. Ridiculous. The pillows were so flat, it’s like they were hardly there. The breakfast was just okay. There were no tv’s in the room. Rather they had a “tv room” which was a small tv behind the bar in the common area. You’re hosting people around the world and charging top dollar. Have some decency and keep up with the global hotel standards. Overall I am very unhappy about my stay and wish I stayed somewhere else for the money I paid.
Stayed 3 nights in Jul 2023
Response from Reception on Jul 30, 2023
Dear guest,We are truly sorry to hear you've had an unpleasent stay with us. It is of highest importance to us that our guests enjoy their stay and have good time with us.No hotels in Wengen have AC since temperatures during summer at night dont go over 20 degrees Celcius. Our cleaning team works very hard each day to the ensure the highest standards, we will forward them your review to keep sure that our high standards remain.Regarding the pillows, we have a wide selecction of them. We would have gladly provided you with one of your liking.None of our rooms have TV. We are a historical hotel and we try very hard to keep our hotel as faithful as possible to our historic condition, always ensuring comfort and high standards. Not having TV it is a characteristic that our guests highly apppreciate.Thank you for your review.Kind regards,Hotel Falken

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this hotel! Old time charm that my children adored. Nice breakfast offerings in a charming dining room.
Stayed 2 nights in Jul 2023

8/10 Good

André

Stayed 1 night in Jul 2023

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stumbled upon this hotel last min and it’s been the best part of our trip. The staff was so welcoming and the views were breath taking. We can’t wait to go back!
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

2/10 Terrible

Manimaran

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is definitely not like what you see in the pictures. It's a very old outdated room. It was so crammed and for the price we pay, it's ridiculously very basic. The bathroom was so crammed. The staff were OK, not very friendly, except for one porter who was very helpful and nice. The breakfast was average. Not what we expected for such a price.
Response from Vanessa Cova on Jul 2, 2023
Dear Mr Manimaran,Thank you for your feedback. Yes indeed our hotel is old, it dates back to 1895, and we are extreemly proud of our beautiful history. Year after year we invest and renovate to keep it up to standard but keep the historical charm.This is not the place for guests that are looking for a modern stay in Wengen.Our prices are average, please do remember that Switzerland is very expensive.And we are sorry to hear you had a negatieve experience, our staff gives their all to give our wonderful guests a good experience.We do hope you enjoyed our Region nonetheless.Kind regadsThe Cova Family

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was perfect for our family! I loved the old fashioned charm and the views were to die for. Perfect location and the service was top notch. This is my new favorite place to stay in Wengen!
Stayed 2 nights in Jun 2023
Response from Vanessa on Jul 2, 2023
Dear Vanessa,Thank you for your kind review. We are so glad to hear you and your family enjoyed staying with us at the Falken and we do hope we get the opportunity to welcome you back one day.We remain with our Kindest regardsThe Cova Family

10/10 Excellent

Briana

Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Stayed 4 nights in May 2023

8/10 Good

Kyle D

Stayed 2 nights in May 2023

4/10 Poor

Penny

Liked: Cleanliness
Disliked: Property conditions & facilities
A big disappointment.
Both the Hotels.com and The Falken Hotel trumpeted the excellent Hotel restaurant on their websites. This was one of the main reasons that we booked. We were looking forward to this - but arrived only to be told that the Hotel restaurant was closed for Low Season. We said that we understood this but that it should have been mentioned on their website, as otherwise we would not have booked. The Proprietress had no answer to this, other than to keep repeating the above excuse. of 'low season'. Both Hotels.com and the Hotel Falken are at fault here. There was no option to book full board on the Hotels.com website so we had to wait until arrival at the hotel before we found out that there was no restaurant. We ate instead at the Italian restaurant at the other end of town (one of only two open) and on 2 nights got soaked walking there (no lift available from the hotel). Other nights we had a picnic in our room. The hotel itself is well past its prime. I understand that their main selling point is that it is traditional and historic - but if was difficult to find any comfortable place to sit on the ancient furniture in the lounge area. Our beds were clean and acceptable but definitely not super comfy or intended for stays of more than a few days. Finally, do not try to do the 7/8 minute walk with your luggage up to the hotel from the station unless you are young and fit. It is very, very steep and we were glad we had booked a pick up from the hotel.
Stayed 5 nights in Apr 2023
Response from Vanessa Cova on Jul 2, 2023
Dear Penny,Thank you for your feedback, we do always appreciate hearing from our Guests.I apologise for your dissapointment. But as you said yourself, online there was no option to book halfboard, that was our way of saying online that the restaurant is closed during low season. We do apologise for the confusion and will add it in the future.We did say at your arrival that the Hotel offers a shuttle bus and we would have been more than happy to drive you to and back from the Restaurant.Please do understand a town cannot afford to keep everything open with minimal guests, and this information is all over the internet.And yes, the history of our hotel is one of the main reasons people travel to our propery. We are proud of our historical hotel and do not recommend it for people that are looking for something modern.We do hope you did enjoy our beautiful region Kind regardsThe Cova Family

10/10 Excellent

Sylvia

Stayed 3 nights in Apr 2023

10/10 Excellent

Paula, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a charming hotel. Very unique. Amazing views. Very clean. Love it.
Stayed 1 night in Apr 2023

8/10 Good

prathna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful very heritage property lovely location will definitely go there again
Stayed 2 nights in Oct 2022
Response from Reception on Oct 28, 2022
Dear Prathna, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful Amazing views
Stayed 3 nights in Oct 2022
Response from Reception on Oct 28, 2022
Dear Graeme, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

10/10 Excellent

Jonathan

Stayed 5 nights in Sep 2022

10/10 Excellent

Dorothy

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Reception on Sep 28, 2022
Dear Dorothy, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

8/10 Good

Nina-John

Travelled with family
Liked: Cleanliness, amenities
Excellent location, views are to die for. The hotel is very old and historic. Tub over flows and the sink has separate hot and cold taps. No iron or blow drier. There was a wedding that weekend and we didn’t get a good night sleep - they were very loud. Steep walk from the train station, definitely not for the elderly or people with bad knees. Some servers at breakfast were not friendly. Will I go back? Maybe.
Stayed 2 nights in Aug 2022
Response from Reception on Sep 25, 2022
Dear Nina-John, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a good stay with us. Thank you also for the notes on improvement, I am sorry that we did not inform you in advance about the wedding as we usually do. We do have hairdryers in every room and we can do ironing of your items on demand. We also have a van which can take you up and down the hill, should you need it. Lastly, I am sorry that some of our servers were not friendly, that absolutely should not have happened.Thank you again for your feedback, we look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a homey vibe. Family run hotel makes like your at home! Breakfast was even better, was assigned my own table with fast attentive service! If there was a higher rating it would be a 10! Thank you for an amazing experience Falken Family!
Stayed 1 night in Sep 2022
Response from Reception on Sep 11, 2022
Dear Gary, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

10/10 Excellent

Jim

Stayed 1 night in Aug 2022
Response from Reception on Sep 8, 2022
Dear Jim, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

8/10 Good

URIAH

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family of 5: 3 nights, summer trip (Aug)
We loved Hotel Falken and would definitely stay there again! Wengen is centrally located to many activities (Jungfraujoch, Lauterbrunnen, Trummelbach Falls, Schilthorn, Interlaken) and the town itself is quaint and absolutely gorgeous (there are many restaurants, grocery store, skylift/cable car, tennis courts, swimming pool, park, church, mini-golf, cows). We parked at the Lauterbrunnen train station and it is about a 10 min train ride to get to Wengen (they leave every 30 mins). The hotel is just a short walk from the train station which we found convenient for our entire stay for carrying luggage, catching trains etc- vs being at another hotel further away in the town. The staff was very nice and helpful, especially Alice, who greeted us with drinks, gave us recommendations for restaurants, and also tips on navigating the trains and many activities nearby. The owner brings her sweet dogs to the hotel and my children looked forward to seeing them every day! They were able to accommodate our family of 5 in one room and the kids loved their loft type bedroom! Breakfast was from 7am-10am and they have a table reserved for you with your room number on the table. They do offer dinner 5 nights/week. The views from the room are stunning and it was fun to hear the bells from the cows and sheep when the windows are open. The bedding was comfortable and they give you a bottle of water every day. We loved it and we wished we could've stayed longer!
Stayed 3 nights in Aug 2022
Response from Reception on Aug 18, 2022
Dear Uriah, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards, The Team at Hotel Falken

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Falken
Staff - Wonderful, amazing, excellent, helpful, efficient, professional! Always ready to help! Spectacular views...breathtakingly beautiful! No cars allowed - no parking. You must be in good shape to walk uphill with your luggage to the hotel, unless you request the hotel for pick-up from city center. Everybody walks the hill to hotels and residences. Very relaxing, calming, peaceful - every comfort.
Stayed 4 nights in Jul 2022
Response from Reception on Aug 2, 2022
Dear Janet, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards, The Team at Hotel Falken

10/10 Excellent

Naama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, intimate feeling at the historic hotel with breathtaking location. Staff were very friendly and helpful. Buffet and breakfast were very good.
Stayed 2 nights in Jul 2022
Response from Reception on Aug 2, 2022
Dear Naama, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards, The Team at Hotel Falken

10/10 Excellent

Lauren A Bazante

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so happy in Falken. Excellent service, food and people. The only thing to consider to fox in the near future is the shower room, because it is too small and the handheld location doesn’t help,. The rest was nice and clean!!!
Stayed 2 nights in Jul 2022
Response from Reception on Jul 26, 2022
Dear Lauren, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards, The Team at Hotel Falken