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Reviews of The Mandala Hotel Berlin

5 out of 5
The Mandala Hotel Berlin
Potsdamer Str. 3, Berlin, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 745 out of 1000 reviews" "
Rating 8 - Good. 194 out of 1000 reviews" "
Rating 6 - Okay. 36 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star
Stayed 3 nights in Mar 2024
Response from Jessica Späthe on Mar 12, 2024
Dear Robert,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

10/10 Excellent

Jeanette Tucker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful- the staff were lovely and considerate, the room was perfect and the location is ideal. It's perfectly located to find places to eat, see the Brandenburg Gate and the Reistag...and that is just the start! It's fab!
Stayed 1 night in Mar 2024
Response from Jessica Späthe on Mar 17, 2024
Dear Ms. Tucker,Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.We are delighted to hear that your stay with us was very enjoyable and that the room as well as the location were perfectly according to your expectations.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.Dear Ms. Tucker, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.Kind regards, Your THE MANDALA Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and location to explore all of Berlin
Stayed 3 nights in Feb 2024
Response from The Mandala Team on Feb 13, 2024
Dear Robert,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are delighted to hear that your stay with us was very enjoyable and that the Hotel as well as the location were perfectly according to your expectations.Dear Robert, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.Kind regards, Your THE MANDALA Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with a very well planned and comfortable roommates
Response from The Mandala Hotel on Feb 9, 2024
Dear Mr. Dixon,Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

6/10 Okay

shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Extremely helpful all during our stay, would of liked complimentary water in the room upon arrival mattress on bed need to be thicker and more comfortable
Stayed 3 nights in Dec 2023
Response from Kind regards, Your THE MANDALA Team on Dec 18, 2023
Dear Shirley, Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Our staff is trained to establish a warm and welcoming atmosphere and your feedback shows us that we are on the right path. Your advice regarding our beds is much appreciated as well. We agree with you that sleep is a priority and we work hard on offering our guests a good night’s rest. To achieve this goal we offer a variety of pillows and bed toppers to individualize the sleeping experience as good as possible. Your remarks about the complimentary water are also well received. Dear Shirley, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes. Kind regards, Your THE MANDALA Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from The Mandala Team on Dec 9, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Mandala Team on Dec 10, 2023
Dear Jeannette,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Yours sincerely, THE MANDALA Team

10/10 Excellent

Faisal

Liked: Staff & service, amenities, property conditions & facilities
I lost count of how many times I stayed here and every stay was perfect. Beautiful rooms in a great location and the best staff
Stayed 3 nights in Nov 2023
Response from The Mandala Team on Dec 9, 2023
Dear Faisal,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are delighted to hear that your entire stay was to your complete satisfaction and that we could convince you with our rooms and location.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.Dear Faisal, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.Kind regards, Your THE MANDALA Team

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful & friendly. The location is perfect for most of the important sites to visit in the city .
Stayed 3 nights in Nov 2023
Response from The Mandala Team on Dec 9, 2023
Dear Ian,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, Your THE MANDALA Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Mandala Team on Dec 9, 2023
Dear Peter,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for a hotel got a serviced apartment
Everything about the hotel was excellent except that they have few 'public' areas. Their bar/ restaurant is small, lacking in atmosphere and offering a very limited food menu. The Facil restaurant with two Michelin stars and prices to match is not a feasible proposition for hotel guests. Hotel management seem to recognise this as they provide a kitchenette in the room. But no pots and pans!
Stayed 3 nights in Nov 2023
Response from The Mandala Team on Dec 4, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are very sorry that we could not convince you of our stylish QIU Restaurant and Cocktail Bar. Many guests and Berliners enjoy our restaurant for networking and relaxing. We offer an experience for the palate and the eye. In our second Restaurant the Michelin Restaurant FACIL we serve only the highest quality food, accompanied by a highly trained service team. We think that justifies the price. Michael Kempf and his team very carefully choose their ingredients and cook with a lot of passion and high quality. We offer several kitchen utensils on request to our guests. Please do not hesitate to call on the spot about the kitchen utensils. We would be more than happy to provide them directly. We already made a note in your profile that we will provide the pots and pans before your next arrival. We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards,The Mandala Team

8/10 Good

Roma

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from The Mandala Team on Nov 22, 2023
Dear Roma,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goalIt was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Simply wonderful! Fantastic hotel and will be returning for a future visit!
Stayed 2 nights in Nov 2023
Response from The Mandala Team on Nov 20, 2023
Dear Guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, Your THE MANDALA Team

10/10 Excellent

Frank

Travelled with partner
Liked: Amenities
Beautiful room. Very helpful staff.
Stayed 4 nights in Nov 2023
Response from The Mandala Hotel on Nov 7, 2023
Dear Guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are delighted to hear that you enjoyed our beautiful rooms. Especially your praise of our staff delights us exceedingly, because we strive to deliver the best service possible.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Mandala Hotel on Oct 16, 2023
Sehr geehrter Gast,herzlichen Dank für die Bewertung Ihres Aufenthalts im THE MANDALA HOTEL.Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben. Wir bemühen uns sehr die Erwartungen unserer Gäste zu übertreffen und wir sind sehr froh, wenn uns dies gelingt.Wir freuen uns bereits jetzt auf Ihren nächsten Besuch und stehen Ihnen für Weiteres sehr gerne zur Verfügung.Mit freundlichen Grüßen, Ihr THE MANDALA Team

6/10 Okay

Lyall

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but WATCH out for extra fees
This is a nice hotel. Nice spacious rooms and good location. The gym is okay, not great. Gym is priority for me when I travel for business. Breakfast, like the gym, was good, but not great especially given the price. My biggest issue with Mandala is how they ding you for everything and have hidden charges that no other hotel I've stayed at in Berlin charges you for. I had a bad experience with this nickel and diming you issue, and their customer service was terrible on this front. I'm not sure how they pulled off a 5-star rating. Overall some good things, but the bad outweigh the good. I won't stay there again on future trips to Berlin.
Stayed 2 nights in Sep 2023
Response from The Mandala Team on Oct 11, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.At our breakfast, we offer our guests a unique selection of local products and freshly prepared warm dishes in combination with an impeccable service. We feel that this justifies the price of 35. It's a pity that you did not mention anything about some hidden charges to our reception team during the check out. We would have been happy to clarify the misunderstanding directly upon departure. Please note that we have provided the spa entrance information to all our online travel partners. As you can see below, the information is mentioned on the hotels.com website.“Facility access costs EUR 20 per person, per day”. Please excuse that you were not informed about the fee. Please book your next stay directly with us and the spa access will be included for you.Dear guest, we thank you once more for your comment and we hope to have you back as our guest again soon. Yours sincerely, THE MANDALA Team

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel! Very beautiful, clean, and great service
Stayed 4 nights in Sep 2023
Response from The Mandala Hotel on Sep 26, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Very clean. Comfortable bed
Stayed 3 nights in Sep 2023
Response from The Mandala Hotel on Sep 26, 2023
Dear Guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are glad to hear that you enjoyed our rooms and the cleanliness so much.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, THE MANDALA Team

10/10 Excellent

ADAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel and a great value. The location is ideal for using transit system and many needs are easily met with a walk. The building is new and well maintained. The room was remarkable. It was set up to allow for almost any activity - work, tourism, sleep, entertainment. The closet space is enormous. Finally, the hotel staff couldn’t be any nicer and more helpful. I would return here anytime I was in Berlin.
Stayed 3 nights in Sep 2023
Response from The Mandala Hotel on Sep 26, 2023
Dear Guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.We are delighted to hear that your stay with us was very enjoyable and that the room as well as the location were perfectly according to your expectations.We will happily forward your comments about our team concerning their service and we are sure that this will be an additional encouragement for their high service quality.Dear Guest, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.Kind regards, THE MANDALA Team

10/10 Excellent

Paul, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week and it was the perfect place for a home away from home. Breakfast which we included was elegant and peaceful - a great start to each day.
Stayed 7 nights in Sep 2023
Response from The Mandala Team on Sep 20, 2023
Dear Paul,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.Your remarks about our breakfast in particular make us very happy because our team works hard on offering great products in a nice setting with an impeccable service.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Yours sincerely, THE MANDALA Team

10/10 Excellent

ARMINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean in center close to everything
Stayed 3 nights in Sep 2023
Response from The Mandala Team on Sep 20, 2023
Dear Armine,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great location
Stayed 4 nights in Sep 2023
Response from The Mandala Team on Sep 18, 2023
Dear James,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

8/10 Good

Itzhaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Mandala Team on Sep 11, 2023
Dear Guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your stay with us.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from The Mandala Team on Sep 6, 2023
Dear Guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.We thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.Kind regards,Your Mandala Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from The Mandala Hotel on Sep 5, 2023
Dear guest,Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm at Potsdamer Platz
The vast majority of things about this place were great. The welcome, the room size, the deal I achieved through Hotels.com, internet speed, cleanliness, breakfast and the location. I slept like a log and enjoyed the huge bath tub and shower. As it is a 5 star hotel, I feel I can be a little picky and, for me, the air-con was not up to the mark. Yes, it cooled the room but, in 32 degree heat outside, it needed more 'power'. I also question the need for a kitchen sink and cooker as nothing was provided to cook with. No plates, pans, cutlery etc. The minibar items were also very pricey, but I realise I had a choice of not to use them. I also missed a 'room directory' explaining the various switches for 'do not disturb', 'make up room' etc, so this was achieved by trial and error. However, these are all little things and I generally I enjoyed my stay and will, if the price is right, stay again.
Stayed 2 nights in Aug 2023
Response from The Mandala Hotel on Aug 18, 2023
Dear guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Your remarks about our breakfast in particular make us very happy because our team works hard on offering great products in a nice setting with an impeccable service.All our rooms are set to a room temperature of 21 C. The room temperature can be set manually up to 17 C. If this is still too warm for you, we will find a solution together with the technician.We offer kitchen facilities on request to our guests. Please be so kind to inform us before your next reservation or upon arrival and we will provide it.Our rooms are about to be refurbished and upgraded and so we highly appreciate your advice. We will gladly take your comments about the room directory under consideration and we will discuss suitable actions.Dear guest, we thank you once more for your comment and we look forward to having you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.Kind regards, Your THE MANDALA Team

8/10 Good

linda

Stayed 3 nights in Aug 2023
Response from The Mandala Hotel on Sep 5, 2023
Dear guest,Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Yours sincerely, THE MANDALA Team

10/10 Excellent

Barbara

Stayed 4 nights in Aug 2023
Response from The Mandala Hotel on Sep 2, 2023
Dear guest,Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.Kind regards, Your THE MANDALA Team

10/10 Excellent

Hsin-Fu

Stayed 4 nights in Aug 2023
Response from The Mandala Team on Aug 11, 2023
Sehr geehrter Gast,herzlichen Dank für das Feedback bezüglich Ihres Aufenthalts im THE MANDALA HOTEL.Wir freuen uns sehr zu hören, dass Sie Ihren Aufenthalt in unserem Haus so genossen haben. Wir bemühen uns sehr die Erwartungen unserer Gäste zu übertreffen und wir sind sehr froh, wenn uns dies gelingt.Wir würden uns sehr freuen, Sie möglichst bald wieder bei uns als Gast begrüßen zu dürfen und stehen Ihnen bei Fragen und Wünschen gerne zur Verfügung.Mit freundlichen Grüßen, Ihr THE MANDALA Team

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, friendly staff, spacious room, excellent breakfast!
Stayed 3 nights in Aug 2023
Response from Jessica Späthe on Aug 7, 2023
Dear guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.Your praise of our service delights us exceedingly because we strive to offer the best service and your comment shows us that we are on the right path.Your remarks about our breakfast in particular make us very happy because our team works hard on offering great products in a nice setting with an impeccable service.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and high quality rooms - close to Potsdamer Platz and walkable to most of the main tourist spots. Highly recommended
Stayed 3 nights in Jul 2023
Response from Jessica Späthe on Jul 29, 2023
Dear guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.The famous Sony Center is located at Potsdamer Platz, the Philharmonie is just a stone's throw away, the "Berlin Wall" is directly on Potsdamer Platz, the Brandenburg Gate, the Reichstag, Checkpoint Charlie, the Martin-Gropius Bau, new National Gallery of Mies van der Rohe and many other museums.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Pablo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
OMG! What a great hotel! We were a family of five visiting Berlin for the first time, and I am Glad that we stayed at the Mandala Hotel (note that there is also a Mandala Suites that is different). The hotel is super modern and clean. We got two separate rooms that were very spacious. Each room has its own balcony and kitchenette. The location is fantastic- walking distance to great attractions; right next to several bus and train stations that takes you everywhere (Berlin has the #1 public transit system in the world and we used it a lot, even to go to Potsdam for the day and to go to the airport easily). The hotel is right next two several restaurants of all kind - from fancy to very casual. There is a supermarket two blocks away. The staff is super helpful, courteous and respectful. I would stay here again without hesitation.
Stayed 5 nights in Jul 2023
Response from The Mandala Team on Jul 27, 2023
Dear Mr Ferrante,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We really enjoyed reading your comment about our rooms, the location as well as our staff and we are happy that you appreciate all our efforts.Especially your praise of our staff delights us, because we strive to deliver the best service possible.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a brilliant stay in Berlin, and found the Mandala hotel staff really hospitable and welcoming. The location is perfect for anyone wanting to explore the city, and the Potsdamer Platz area has lots of really good bars, restaurant and coffee shops. Our room was spacious, modern, comfortable and very clean - one very slight gripe was that the air conditioning doesn’t go below 20 degrees. The breakfast was really nice with good variety and we can recommend sitting outside where there are calming water features. Would definitely stay here again
Stayed 3 nights in Jul 2023
Response from The Mandala Team on Jul 17, 2023
Dear guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.Your praise of our service delights us exceedingly because we strive to offer the best service and your comment shows us that we are on the right path.All our rooms are set to a room temperature of 20 C. The room temperature can be set manually up to 17 C. If this is still too warm for you, we will find a solution together with the technician.Your remarks about our breakfast in particular make us very happy because our team works hard on offering great products in a nice setting with an impeccable service.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel with everything you need and a very friendly and helpful staff.
Stayed 5 nights in May 2023
Response from The Mandala Team on Jul 12, 2023
Dear Guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.Especially your praise of our staff delights us, because we strive to deliver the best service possible.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, Your THE MANDALA Team

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly staff, well appointed rooms, clean and safe. Would happily return.
Stayed 4 nights in Jun 2023
Response from THE MANDALA HOTEL on Jun 30, 2023
Dear James,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Boris

Travelled with family
Liked: Property conditions & facilities
Great room, great food
Stayed 5 nights in Jun 2023
Response from The Mandala Hotel on Jun 28, 2023
Dear guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

10/10 Excellent

L

Stayed 4 nights in Jun 2023
Response from The Mandala Team on Jun 27, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, your THE MANDALA TEAM

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing but good things to say about this property!
Stayed 2 nights in Jun 2023
Response from Jessica Späthe on Jun 25, 2023
Dear Kimberly,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

2/10 Terrible

Pamela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have traveled to over 30 countries and stayed at hundreds of hotels. I rarely give negative reviews as you can see in my profile. I was extremely disappointed with the staff at both the restaurant and front desk. At the restaurant I was treated very poorly. When asked to make reservations at their Michelin star restaurant I was looked up and down and asked if I was sure that I was asked if I knew what restaurant I was at. When I assured them that I knew, I was then presented with the menu and asked to look it over again. How embarrassing. After assuring them again, I was told that they did not have any openings and they would call me. They then never asked me for my phone number! We showed up anyway and went at lunch time and there were plenty of spots. My son and I enjoyed our lunch. The food was delicious and beautifully presented. They certainly had many of availability. Additionally, when I checked in I was told that breakfast was included. Upon checkout I was charged over $100 for breakfast and told it was NOT included!! Unreal. They were very rude. Beautiful property but the staff was the opposite. For this reason, I would not suggest staying here. In fact, there are many of other great hotels in the area. Stay far away! Not worth it!!!
Stayed 2 nights in Jun 2023
Response from Hotelmanager on Jun 27, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Our reception team and our FACIL team always tries their best to enhance our guests’ experience at THE MANDALA HOTEL and therefore, offer further room options to our guests. We ensure you, that it was never their intention to make you feel uncomfortable.We had not asked for your phone number because we have your room number in our system and we would have called you in the room.We are pleased to hear that you enjoyed lunch at our FACIL restaurant. We are doing our best to make our guests happy with our freshly cooked dishes.We have checked your reservation again and the reservation via Expedia was booked without breakfast. As we can see in your account, we have only charged 2 times for breakfast instead of 4. This equals a price of 70,00 .Dear guest, we thank you once more for your comment and we hope to welcome you as our guest again in the future in order to fully convince you of our qualities.Yours sincerely, THE MANDALA Team

10/10 Excellent

Ernest, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A five star hotel at four star prices.
Stayed 6 nights in Jun 2023
Response from The Mandala Hotel Team on Jun 21, 2023
Dear Guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team

2/10 Terrible

Ahmed

Business traveller
Disliked: Staff & service, property conditions & facilities
The hotel manager basically kicked me out for complaining that the AC was broken during the night. Although a refund was offered the tone and disrespect to leave the property in 30 minutes was unparalleled. The rooms are more suitable for a hospital. Do not let the affordable rates ruin your experience in Berlin. Avoid at all costs.
Stayed 1 night in Jun 2023
Response from Hotelmanagement on Jun 23, 2023
Dear GuestWe would like to point out that we offered you a room change and compensation including complimentary breakfast, as you had contacted us at 3 am regarding an allegedly non-functioning air conditioning system.Our staff immediately took care of it and offered you another hotel room, which you refused. As urgently requested by you, the air conditioning in your booked room could not be checked immediately during the night at 3 am by our technicians. By the way, the next morning, our chief technician promptly looked at the air conditioning in your room and found no defects. You also had a conversation with our hotel manager later, who told you that the Night Manager had acted correctly and that it would not have made sense to bring in an extra technician that night. In the conversation it became clear that unfortunately we could not satisfy you and our hotel manager decided after an irritating conversation you better leave the hotel without paying the invoice.We find your comment about our suites and studios very unfortunate. We offer our guests nine different room categories with different layouts and style in order to meet all individual needs as far as possible. As a direct booker, you can also benefit from a personal consultation. We do not design end-to-end standards, but look for individual solutions for our valued guests.Yours sincerely, THE MANDALA Team

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall wonderful. A few small misses… a couple of housekeeping slips, and no refills of chocolates etc. But all in all it’s great.
Stayed 4 nights in Jun 2023
Response from The Mandala Hotel Team on Jun 12, 2023
Dear George,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel.It would be a great help for us if you could specify these points regrding the housekeeping slips so that we can expedite our optimization process.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Yours sincerely, THE MANDALA Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great overall experience
an excellent hotel. faciity is modern and service is kind and efficient. fairly priced. the few weaker points are: elevators (only 2 that also serve the restaurant on the 5th floor), mattress was just OK and same for the towels
Stayed 2 nights in May 2023
Response from The Mandala Team on May 14, 2023
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are delighted to hear that your stay with us was very enjoyable and that service as well as our other facilities were perfectly according to your expectations.It saddens me to hear that the mattresses were not to your liking. Despite they are indeed of the highest quality, we do realize that some guests find them too hard. For this reason, we offer additional bed toppers, which enable us to adjust the hardness to every guest's individual preference. I apologize for the fact that this was not properly communicated during your stay.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, Your THE MANDALA Team

10/10 Excellent

Mukund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is well located and has comfortable and large rooms. The staff is super helpful and took care of all our requests.
Stayed 2 nights in May 2023
Response from The Mandala Hotel on May 13, 2023
Dear Mukund,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

vicken

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
High end Hotel, specious rooms & suites with all the necessary amenities.
Stayed 3 nights in Apr 2023
Response from The Mandala Team on Apr 20, 2023
Dear Vicken,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are glad to hear that you enjoyed your stay and the especialy the rooms so much.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Yours sincerely, THE MANDALA Team

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from The Mandala Hotel on Feb 7, 2023
Dear Guest,Thank you very much for your kind words about your stay at THE MANDALA HOTEL.We are very glad to hear that you enjoyed your stay in our hotel so much.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Yours sincerely,

10/10 Excellent

Ibrahim

Stayed 8 nights in Jan 2023
Response from The Mandala Team on Feb 1, 2023
Dear Ibrahim,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, Your THE MANDALA Team

10/10 Excellent

Alexander, Mercer Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the property. Like having your own flat in the heart of the city. Attention to every detail and then some. Super quiet at every time of the day and night.
Response from The Mandala Team on Jan 5, 2023
Dear Alexander,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.Especially your comments about our employees pleased us. Our staff works hard on fulfilling all of our guests’ wishes and comments like yours give us an additional motivation for the future.We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry.Kind regards, Your THE MANDALA Team

10/10 Excellent

Saad

Stayed 6 nights in Dec 2022
Response from The Mandala Team on Dec 20, 2022
Dear Guest,Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.We are delighted to hear that your stay with us was very enjoyable and perfekt according to your expectations.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Kind regards, Your THE MANDALA Team

10/10 Excellent

Sanghee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a very comfortable stay at the Mandala for three nights in December. The location was superb. The room was big, clean, and well maintained. Amenities were outstanding. I personally liked the walk-in closet. Will stay here again in the future. Thank you!
Stayed 3 nights in Dec 2022
Response from The Mandala Team on Dec 20, 2022
Dear Guest,Thank you very much for providing us with your feedback about your stay at THE MANDALA HOTEL.We really enjoyed reading your comment about our location, the room as well as the amenities we are happy that you appreciate all our efforts.It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.Yours sincerely, THE MANDALA Team