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Reviews of Royal Berkshire

4 out of 5
Royal Berkshire
London Road, Sunninghill, Ascot, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 260 out of 514 reviews" "
Rating 8 - Good. 183 out of 514 reviews" "
Rating 6 - Okay. 51 out of 514 reviews" "
Rating 4 - Poor. 12 out of 514 reviews" "
Rating 2 - Terrible. 8 out of 514 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle, Sevenoaks

Stayed 1 night in Jun 2022

8/10 Good

marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower curtain is so out of date! Please remodel the bathrooms
Stayed 1 night in Jun 2022

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for Ascot races
Very relaxing, lovely tiime. We will be back!
Stayed 2 nights in Jun 2022

6/10 Okay

Paula

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn’t reach expectations
The hotel is very nice albeit tired in places. The staff were not trained, the receptionist had a very poor understanding of English. The waiters were not attentive, delivered wrong drinks when they finally did come over to serve. Having stayed at the Manor House and PennyHill park I had high expectations of this hotel being part of the same group.
Stayed 2 nights in Jun 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I appreciate a hotel in central Surrey will be expensive but the room rate without breakfast was still high. The room did not come with a fridge, which most hotels now provide. The hotel kindly provided slippers on request but bathrobes were not provided.
Stayed 3 nights in May 2022

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. They were warm, attentive and helpful. The gardens are beautiful.
Stayed 1 night in May 2022

10/10 Excellent

Jeremy

Stayed 1 night in May 2022

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very professional and helpful. Room was clean bright & airy.
Stayed 3 nights in Apr 2022

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Berkshire weekend break
Excellent stay worth upgrading to a Cool room and very good value to include two course meal package at the hotel. Have stayed here many times Lovely setting ideal for Windsor and beauty spots.
Stayed 1 night in Feb 2022

10/10 Excellent

Alwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family stay
Lovely hotel with great service. Nothing was too much trouble. We had a fantastic meal at the hotel restaurant.
Stayed 1 night in Feb 2022

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Suprise
This is a second time tostay at this hotel when attending the races. Service was exceptional taxi booked for us prior to arrival to take us to the race course. On booking in were delighted to find that we been upgraded to the best room in hotel. The Churchill Suite wow, made our day to stay in such luxurious surroundings of faded splendour. When enquired to find out why, we were ts if the room is not used then a random guest is choosen to be upgraded. What a fantastic customer service initiative.
Stayed 1 night in Jan 2022

10/10 Excellent

Kimberly, Alamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exemplary customer service
Stayed 6 nights in Jan 2022

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel.
Got to the hotel with my partner at 2am after a hectic day in london and couldnt quite believe just how beautiful the location , gardens and building was. The night porter showed us to our rooms and we were greeted to a coozy , clean and well look after room. In the morning we had a breakfast which tasted amazing and had a nice tour of the building. Will be coming back again !
Stayed 1 night in Jan 2022

10/10 Excellent

Andrew

Stayed 1 night in Jan 2022

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Reservations on Jan 4, 2022
Thanks Carl for your great feedback!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Reservations on Dec 21, 2021
Thanks Amy for your great feedback!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Lovely room, very well decorated and everything on hand. Efficient check in.
Stayed 1 night in Dec 2021
Response from Reservations on Dec 21, 2021
Thanks David for your great feedback!

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Reservations on Dec 21, 2021
Thanks Russell for your great feedback!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Reservations on Dec 21, 2021
Thanks Russell for your great feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
We had a lovely stay the receptionist couldn’t of done enough they were very helpful and friendly hotel nice and clean
Stayed 1 night in Nov 2021
Response from Reservations on Dec 21, 2021
Thanks Mary for your great feedback!

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Reservations on Dec 21, 2021
Thanks Carly for your great feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Reservations on Nov 15, 2021
Many thanks for your great feedback!

2/10 Terrible

Kim

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
two marriages in a row
What we thought would be a great quiet two nights ended up in two sleeplessnights due to two marriages with very loud music and guests till 3 am. So be wartned as they do not tell the booking site there are marriages so if your looking for a good night sleep this is not the hotel to go to...
Stayed 2 nights in Sep 2021

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ROOM SHOULD HAVE BEEN SERVICED DURING OUR 2-DAY STAY. RAN OUT OF TEA AND COFFEE ROOM KEY DID NOT WORK ON DAY 2 OTHERWISE, VERY SATISFIED. JC
Stayed 2 nights in Aug 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
The hotel was of a very good standard. The room was large with a verbig queen bed. Obviously under Covid some things had been removed. I was not happy that not all the staff wore a mask in the hotel. I know it's not a legal requirement but most places are still wearing masks that we have been to. The meals were of a very good standard and thete was plenty of space between tables. Tje gardens of the hotel are huge and very well maintained. All the staff were friendly anf helpful. The bill at check out wax correct, not something that is usually correct at other hotels. Overall a very enjoyable 3 night stay in a very intetesting part of England.
Stayed 3 nights in Aug 2021
Response from The Royal Berkshire Team on Aug 31, 2021
Thank you for your lovely feedback and we are delighted you enjoyed your stay with us! We very much hope to see you again in the future. Kind regards Kate - The Royal Berkshire Team

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party Hotel
Staff were excellent. Breakfast was basic and could have been better. The extremely loud music from the all night 'rave' meant we couldn't enjoy a relaxing drink in the garden as the base was just ridiculously loud! We ended up having a drink in our room.
Stayed 1 night in Aug 2021

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a relaxing trip to the Royal Berkshire. Friendly staff, good food and overall never lets you down. Will visit again later this year.
Stayed 3 nights in Aug 2021
Response from Royal Berkshire Team on Aug 31, 2021
Thank you for your lovely feedback Paul and we look forward to seeing you again soon! Kind regards Kate - Royal Berkshire Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel in a beautiful setting Unfortunately, on the hottest day of the year, the a/c was not working in our room making a good nights sleep impossible We attended a wedding reception and other friends also reported the same issue
Stayed 1 night in Jul 2021

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities
Standard as expected from a top quality hotel.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, helpful staff and lovely gardens
Stayed 3 nights in Jun 2021
Response from Reservations on Jun 21, 2021
Many thanks for your great feedback. We look froward to welcoming you back to the Royal Berkshire.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Debbie Guy on Jun 8, 2021
Many thanks for your great feedback. We look forward to welcoming you back.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place but not without flaws.
Amazing place to stay. However, on arrival bed had not been split into two twins as requested, so we had to wait in the corridor whilst it being split. On departure there was an issue where the hotel requested payment although we had prepaid through hotels.com.they said hotels.com had not paid them! We left them to sort it out. All staff encountered were brilliant.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is in desperate need of a refurb. Had a classic room which had no air conditioning so the room was like an oven. The bed mattress was appalling old and soft, so it combined for the worst nights sleep I have had in years. The rooms are massively dated and need a massive refurb! Much better hotels in the area! Avoid!!!
Stayed 1 night in Jun 2021
Response from Debbie Guy on Jun 8, 2021
Thank you for taking the time to review your stay with us. I am sorry to read your feedback. We do have 66 wonderful bedrooms of which we have 5 Classic rooms left to refurbish. I don't have the details of you stay so can not look onto your feedback any further.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff, shame about the sofa bed
Welcoming service given the dictionary pressure hotels must be under with COVID restrictions . Very polite and helpful. Breakfast was lovely and freshly cooked rather than a buffet which you get elsewhere. The only issue we had was the sofa bed which the children said was extremely uncomfortable and every time you moved you could feel the springs underneath. As as adult I have slept on a sofa bed and had no issues so this was disappointing
Stayed 1 night in Jun 2021
Response from Natalie on Jun 4, 2021
Hi Kevin, Thank you for taking the time to leave your lovely review. I am so glad you enjoyed your stay with us. Sorry to hear the sofa-bed was uncomfortable. We will look into this with the relevant department. We hope to welcome you back to Royal Berkshire!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, relaxing hotel with wonderful staff. Non renovated rooms can be a bit dated, but otherwise a fabulous hotel
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely historic country house.
Lovely historic house set in its own grounds which are beautiful. Great staff and a great breakfast. Only thing that let it down was the room temperature . For me it was a bit too hot. There was a fan in the room but it was a bit noisy for the night. Sash window was open but did little for the temperature of the room. Summer months would be a definite issue. Take a decent fan is the best advice if staying.
Stayed 1 night in Sep 2020
Response from Katie on Sep 21, 2020
Dear Mark, Thank you for your lovely review and feedback. We are so glad you enjoyed your stay and appreciate your comments regarding the heat of the room. I have discussed this with the relevant departments and we have taken this on board. We hope to welcome you back to the Royal Berkshire soon! Best wishes The Royal Berkshire Team

10/10 Excellent

Emanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Brilliant place to stay, very safe and caring...
Stayed 1 night in Sep 2020
Response from Katie on Sep 21, 2020
Dear Emanuel, Thank you for your lovely review. We are so glad you enjoyed your stay and hope to welcome you back to the Royal Berkshire soon! Best wishes, The Royal Berkshire Team

10/10 Excellent

UK_Adict, Phoenix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and quiet hotel just what was needed as we ended out trip in London. Fantastic service by hotel staff. Rooms are fairly large compared to hotels in the city of London. We would definitely stay again to enjoy more of their amenities.
Stayed 1 night in Mar 2019
Response from Katie on Aug 27, 2020
Thank you for this lovely review. We are so glad you enjoyed your stay and we hope to welcome you back to the Royal Berkshire soon! Best wishes The Royal Berkshire Team

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and relaxing stay
Very comfortable, once we turned the thermostat down! Clean, quiet, perfectly located for the Park. Friendly and courteous staff. Good value. Good breakfast buffet choice. Very comfortable bed.
Stayed 1 night in Mar 2020
Response from Katie on Mar 13, 2020
Dear Guy, Thank you for your lovely comments. We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back to the Royal Berkshire soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Katie on Mar 2, 2020
Dear Guest, Thank you for your lovely review. We hope to welcome you back to the Royal Berkshire soon!

10/10 Excellent

MoiraGarrod, Guernsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay, the staff were all very helpful and friendly. The bar could be stunning with a little tlc. Restaurant was lovely and again the staff were excellent even the younger guys, always looking out to clear the table of use crockery.
Stayed 2 nights in Feb 2020
Response from Katie on Feb 21, 2020
Dear Moira, Thank you for you lovely feedback. We hope to welcome you back to the Royal Berkshire soon! Best wishes,