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Reviews of B&B Santa Lucia

B&B Santa Lucia
Via Garibaldi 16/A, Bergamo, BG

Reviews

9.0

Wonderful

Rating 10 - Excellent. 50 out of 98 reviews" "
Rating 8 - Good. 40 out of 98 reviews" "
Rating 6 - Okay. 6 out of 98 reviews" "
Rating 4 - Poor. 2 out of 98 reviews" "
Rating 2 - Terrible. 0 out of 98 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at this charming hotel. Friendly hosts and lovely clean, comfortable room, with a very comfy bed. Self sevice breakfast was nice. Well positioned for exploring and good restaurants & bars nearby. Rooms are up on 2nd floor so worth noting if an issue but otherwise would recommend. Thanks.
Stayed 2 nights in May 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, location was close to all amenities, if I had to make one comment was the breakfast area was lovely but if there was another guest or guest in the breakfast room it was difficult to manoeuvre or sit without feeling you were imposing on the other guest. We skipped breakfast the first morning. It felt awkward. Not sure how that would go other than sit in your room. Not a complaint just a comment.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Federica and Massimo. They were so helpful with all our questions and such gracious hosts. Rooms were spacious and comfortable and everything very clean. Good location, too.
Stayed 1 night in Oct 2022

10/10 Excellent

Stijn

Stayed 1 night in Jun 2022

10/10 Excellent

Simo, Tallinn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay
Stayed 2 nights in May 2022

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great location OK room
The Lucia B&B had great location between old town and newer pedestrian walk. The room was clean. The room was too hot and the supposed floor AC did not cool. It was also stuffy because there were no windows we could open.
Stayed 1 night in Sep 2021
Response from massimo on Sep 25, 2021
how it's possible have no windows, if every room have a balcony? i think you mean something different a/c work and very well, but you must setting it on the middle line, if you put it on the snow symbol it stop, because its an ice protection for winter. i'm sorry for that, there are all our numbers in the room, just in case of any problems my best

10/10 Excellent

Claus, Tangermünde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property and Cita Alta and Downtown in walking distance
Stayed 1 night in Sep 2021
Response from Federica on Sep 7, 2021
Thank you very much!

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a stressful drive from Venice and on arrival our host seemed annoyed that we were late. She took an extra €10 from us as a penalty for being late (but did not include this in the receipt). We felt that she was very businesslike and her main interest was the money aspect. What she did not tell us until after we had paid the bill - and only by text message - was that people/strangers would be coming into the apartment early the next morning to collect and deliver dirty/clean bedlinen and towels. They arrived and let themselves in with their own key while we were washing and dressing. We felt that it was an intrusion on our privacy - but we were especially annoyed that we were not told in advance and that the host expected us to accommodate her cleaners schedule - but that she took €10 extra from us for being late. It is not about the money, it was her attitude that we did not appreciate. The kitchen is tiny, no room for a table to sit and eat together. Otherwise the apartment was clean and pleasant and the location is very central, however there is a lot of street noise both at night and early in the morning as people queue early to visit Juliet's balcony just beside the apartment. Overall a mediocre experience.
Stayed 1 night in Sep 2019
Response from Federica on Oct 16, 2019
hello, i think this is a misunderstanding. you are not talking about our b&b, but about anotherone place in Verona. we are B&b Santa Lucia in Bergamo, and we have no apartments, nobody of us go in the room early in the morning if you are in, and we don't take money for late check in. i hope you'll cancell soon this bad review because its not about us best regards

8/10 Good

Tzur

Liked: Cleanliness, staff & service, property conditions & facilities
B&B Santa Lucia is located neer Bergamo Airport (BGY) which was perfect for us. We hade the pleasuer to enjoy the old city of Bergamo the night berfor departuer back home and that was fantastic! Household were very helpfull and welcoming, although we were charged an extra of 10 Euros for parking in thier parking lot. Another difficulty is the absance of a lift in the bulding. we had to carry all lugage up yo the 2nd flor by feet.
Stayed 1 night in Aug 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable
Friendly, homely, comfortable. Nice bedroom and bathroom
Stayed 2 nights in Nov 2017
Response from Massimo on Dec 21, 2017
Thank you so much for your kind review. We hope to host you again really soon!

10/10 Excellent

Corgi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and wonderful hosts
Great place to stay, comfortable and hosts are wonderfully welcoming. Excellent homemade panettone!
Stayed 1 night in Nov 2017
Response from Federica on Dec 5, 2017
Thank you so much, for your review. Thank you again for choosing us.

8/10 Good

M. Bugeja, good location near citta alta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel value for money
Very clean hotel in good location
Stayed 3 nights in Oct 2017
Response from Massimo on Nov 21, 2017
Thank you so much for your kind review, It was a very pleasure for us to meet you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location well placed for both alta and bassa citta . Very comfortable. Good parking. Do it yourself breakfast , not my personal choice.
Stayed 1 night in Sep 2017
Response from Massimo on Nov 21, 2017
Thank you so much for your kind review. We have chosen the self-service breakfast to rememeber the breakfast in your house and it's the only way to make brakfast for 4 hours (from 7 till 11 am). In anycase if you want to come again in our B&B It will be a very big pleasure for us to host you.

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities, room comfort
Poor value for money.
The B&B Santa Lucia is situated on the top floor of a high building. There is no lift. You have to climb 4 flights of steep wooden stairs. The room is very basic . The curtains are thin and let the light in . The towels are very thin and slightly grey. There is no mirror in the bedroom and the lighting is bad. The owner is friendly and helpful but the so called " breakfast buffet " is a joke. On arrival you are shown a small basic kitchen and told to do it yourself . There is nothing fresh in this kitchen..only instant coffee pre-packed croissons and some cereal. Very disappointing ! There is no parking as the building is on a main road . The owner takes advantage of this by charging guests 10 euros a night to park on his drive ! We would not recommend this place. It is poor value for money and we would not stay there again .

10/10 Excellent

Miriam Arbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice central location.
Great budget choice, fab location, good facilities, rooms at the front can be noisy, ask for a room at the back.
Response from General Manager on Sep 26, 2016
thank you very much for the nice review, we hope to see you again my best Massimo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 9, 2016
thank you for your comment

6/10 Okay

John, Lancashire

Liked: Cleanliness, property conditions & facilities, room comfort
Very central B&B walkable to everywhere.A little more choice of breakfast items would be good because of the wide range of nationalities staying. Not everyone is used to a basic continental breakfast so maybe provide a toaster & bread.
thank you for your review Jhon, but toaster and even bread are available, the toster is by the coffee machine, and the brad was over marmelade and under the cereals take care Massimo

8/10 Good

Vjosa

Liked: Room comfort
Response from Massimo on Jun 4, 2016
hi thank you very much for your comment i hope to see you soon again

10/10 Excellent

Ionut, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good b&b
Response from Massimo on May 28, 2016
thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bergamo
I just stayed in Bergamo overnight between trips to Brescia and Milan.
Response from Massimo on May 28, 2016
thank you very much for your review

8/10 Good

Christopher, Nottingham, England

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Great location for a very short walk into the main Bergamo shopping district or for making your way up into Citta Alta on foot, or by bus. For a short stay two or three nights it was great and good value. Cozy self service kitchen which meant close mixing and chatting with other guests in the morning, which we liked and enjoyed as part of the trip; but may not be for everyone. Staff were very friendly and helpful and able to give some local recommendations for food.
Response from Massimo on May 28, 2016
thank you, it's always fine to have guests like you

10/10 Excellent

Charles, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay and explore Bergamo
Great place to stay to explore Bergamo Alta. Massimo is an excellent host and the room and facilities were excellent! Also provided us excellent tips for places to go out for food in the evening.
Response from Massimo on Jan 2, 2016
thank you very much. it's a pleasure host travellers like you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard
A small Family business. High standard rooms and friendlyness.
Response from Massimo on May 28, 2016
thank you, i hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful. Since romos aré upstairs, would not recommend to anyone with walking problems.
Response from Massimo on May 28, 2016
thank you very much for your review

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación muy cómoda, amplia y limpia, el único problema es que si viajas con equipaje pesado no tiene ascensor, por lo demás todo muy bien.
Stayed 2 nights in Oct 2023

10/10 Excellent

erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket fint B&B
Mycket fräscht och med trevlig personal! Svärfar är fantastisk! Pizzeria som hör till med underbara pizzor. Bra läge i centrum.
Stayed 1 night in Sep 2023

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - recommended
Nice apartment, and very friendly owner. We would definitely use this again
Stayed 2 nights in Jul 2023

8/10 Good

Beppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto comoda per escursioni, passeggiate e ben servita dai mezzi pubblici, facile da trovare. Vicina al centro. Personale gentile e disponibile.
Stayed 1 night in Jan 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das B&B war vom Bahnhof in Bergamo zu Fuß in 10 Gehminuten erreichbar und sehr zentral gelegen. Unser Zimmer war liebevoll gestaltet und vor allem sehr sauber. Die Mama und der Papa von den Besitzern haben uns sehr herzlich in Empfang genommen und uns einige Tipps für Aktivitäten in der Nähe gegeben. Wir werden auf jeden Fall wiederkommen und freuen uns schon! Grazie mille! :)
Stayed 2 nights in Dec 2022

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Heinz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

alessio

Stayed 1 night in Nov 2021

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay. Fantastic owners. B&B very clean and great location..
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Molto pulita,confortevole cucina accessibile all ospite con colazione a buffet inclusa nel prezzo,personale molto gentile..il parcheggio è a pagamento ma comunque molto comodo...un bel soggiorno
Stayed 1 night in Feb 2021

10/10 Excellent

Sina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr netter und reibungsloser Kontakt, tolles Preisleistungsverhältnis.
Stayed 1 night in Nov 2019
Response from massimo on Nov 21, 2019
grazie mille per la sua recensione, la aspettiamo presto

10/10 Excellent

Christiane, Glückstadt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ganz moderne und schön eingerichtete Unterkunft, zentral und ruhig mit Balkon.
Stayed 1 night in Oct 2019
Response from massimo on Nov 4, 2019
thank you so much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto. Vayan
Todo perfecto. Federica una gran anfitriona
Stayed 1 night in Mar 2019

10/10 Excellent

luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luciano da Cagliari
Ottimo a iniziare con i contatti telefonici in quanto ce stato un cambio orario d arrivo per cambio volo alla accoglienza di Federica, Camera accogliente pulizia eccezionale e colazione abbondante ha dato una sensazione di arrivare a casa di amici quindi esprimo massimo voto per tutto
Stayed 1 night in Nov 2018
Response from Federica on Dec 5, 2018
La ringraziamo per la sua gentilissima recensione. E' stato un piacere poterla accogliere nella nostra struttura, volesse tornare a farci visita seremo felissimi di ospitarla di nuovo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort,gentilezza e ottima posizione e silenzioso
Stayed 1 night in Feb 2018
Response from Federica on Feb 20, 2018
La ringraziamo per la sua gentile recensione. Speriamo di rivederla presto!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In posizione ideale, sia per il centro della città bassa, che per un facile accesso mediante via di Sant'Alessandro alla città alta. Recentemente rinnovato, l'ideale per un soggiorno a Bergamo
Stayed 2 nights in Dec 2017
Response from Federica on Dec 23, 2017
La ringraziamo per la sua recensione! Speriamo di poterla ospitare di nuovo!

8/10 Good

Michele, Crespino

Liked: Cleanliness, staff & service
Piacevole struttura in ottima posizione.
Una bella sorpresa questo B&B. Ottima l'accoglienza e la disponibilità della gestione.
Stayed 1 night in Dec 2017
Response from Federica on Dec 23, 2017
La ringraziamo per la sua recensione! Speriamo di poterla ospitare di nuovo prestissimo!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2017
Response from Massimo on Dec 21, 2017
Thank tou so much for your kind review. We hope to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo soggiorno per visitare Bergamo nel fine settimana, situato in una posizione ottimale tra la citta' alta e bassa. Personale eccellente e ottima colazione.
Stayed 1 night in Oct 2017
Response from Federica on Nov 23, 2017
La ringraziamo per la sua gentile recensione! E' stato per noi un grande piacere ospitarla nella nostra casa!

10/10 Excellent

Veronica Luna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Very nice place with pleasant and kind hosts. Also it is central in the city.
Stayed 1 night in Oct 2017
Response from Massimo on Nov 21, 2017
Thank you so much for your kind review, It was a very big pleasure for us to meet you.

10/10 Excellent

Nina, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsches Hotel und freundliches Personal
Ursprünglich sollte der check out um 19:30 Uhr enden, jedoch dadurch dass unser Flug erst gegen 22:00 Uhr abfliegen sollte, waren wir dementsprechend auch erst Nachts da. Doch auch das war kein Problem wir wurden sehr herzlich empfangen. Die Zimmer waren sehr sauber und gemütlich. Wir waren also mit dem allgemeinen Aufenthalt mehr als zufrieden und glücklich.
Stayed 1 night in Sep 2017
Response from Federica on Nov 23, 2017
Vielen Dank für Ihre Bewertung. Es war uns eine Freude, Sie in unserer Struktur unterzubringen. Wo ist es möglich, dass wir versuchen, unsere Gäste unterzubringen und es war kein Problem spät in der Nacht Empfang. Bis bald!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
freundliche Aufnahme in gastlicher Atmosphäre, praktisches Selbstbedienungsfrühstück
Stayed 1 night in Sep 2017
Response from Federica on Nov 21, 2017
Vielen Dank für Ihre Bewertung, wir hoffen, Sie wieder in unserem Haus begrüßen zu dürfen!

10/10 Excellent

Pal Oervik, Ypperlig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt som utgangspunkt
Meget bra, litt varm på rommet
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Response from Massimo on Aug 5, 2017
thank you very much for your kind review we hope to see you back soon, best regards