Our trip was disappointing despite a great, roomy room. We arrived at 4pm (check in) and were told they were ‘behind’ and our room wasn’t ready. We weren’t alone as the lobby was full with nowhere to sit. We spent an hour outside in the rain and wind before our room was ready. I booked a view room and even after having to wait in the weather for an hour, we were given a room with a view of the parking lot. Once settled we went to dinner. My child ordered the pasta, which was less than a cup of noodles, I ordered the schnitzel which was bizarrely massive, literally the size of a large dinner plate and had a very strange taste to it, very unappetizing. We both left hungry. The next morning we were looking forward to breakfast since we didn’t have a great dinner. Two of the three restaurants were closed. The one that was open is essentially a glorified coffee shop. My child ordered pancakes. They came to us after ordering and said they were out of pancakes and there wasn’t much else available. They offered to refund us and give her a muffin. We didn’t have a choice so we took the muffin. Then they came back and said they decided NOT to refund us and they would just bring her a bacon and egg… what? Is this serious? We paid over $40 for a tea, a burrito and a muffin we didn’t even want or order. We left and went straight to eat after spending $40… unacceptable. The entire experience has led us to have no desire to return. There are many others choices out there, this isn’t it.