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Reviews of Caye Caulker Plaza Hotel

2.5 out of 5
Caye Caulker Plaza Hotel
Avenida Langosta / Calle Al Sol, Caye Caulker

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 375 reviews" "
Rating 8 - Good. 172 out of 375 reviews" "
Rating 6 - Okay. 75 out of 375 reviews" "
Rating 4 - Poor. 14 out of 375 reviews" "
Rating 2 - Terrible. 12 out of 375 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carl

Disliked: Staff & service, amenities
The Worst Staff ever. I would Never recommend this hotel to anyone I know.
Stayed 5 nights in Feb 2024

6/10 Okay

John

Disliked: Staff & service
The management did not want to take accountability for poor water pressure levels...i.e....SHOWER and SINK......
Stayed 4 nights in Feb 2024

10/10 Excellent

Fenella

Lovely staff and brilliant location !
Stayed 4 nights in Feb 2024

6/10 Okay

Eileen

Travelled with family and small children
Disliked: Property conditions & facilities
A good location. Unfortunately, no TV in the rooms. One coffee pot available in lobby each morning, but no coffee once this single pot was empty. Warm/hot water intermittent in shower, cold 9 times out of 10. A shame.
Stayed 7 nights in Dec 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget stay in Caye Caulker
Booked the Plaza Hotel as a budget option for our family trip (2 adults, 1 child). The room & common areas were clean and welcoming. AC worked great. Loved having thr balcony! No TV in rooms, but WiFi was good! Staff were all so friendly & helpful. Also great having coffee available in the mornings! The location is away from the main strip so a bit quieter, but still walkable to lots of great restaurants, shops & the water!
Stayed 7 nights in Dec 2023

6/10 Okay

Ashley

Stayed 7 nights in Jul 2023

10/10 Excellent

Joan

Stayed 2 nights in Jul 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The room was a bit noisy with the electrical plant right by the place.
Stayed 4 nights in Mar 2023

10/10 Excellent

Belynda S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

chad

Stayed 4 nights in Mar 2022

8/10 Good

David

Stayed 2 nights in Feb 2022

2/10 Terrible

Brian

Stayed 1 night in Jan 2022

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a great place I will be back
Stayed 3 nights in Jun 2020
Response from Mari Chan on Sep 1, 2020
Thank you for your review. We appreciate this and hope that you visit us in the future.

6/10 Okay

Brad Adair

Stayed 2 nights in Mar 2020

2/10 Terrible

Yovel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the over all hotel is in vert poor condition. reletivly to the other hotels you have so many better ways to spend your money. the cooling system smells, there is no quiet and therewas some one else's stuff in our room when we came in it. if it was possible to just walk away we would have done it. just bad. so so so bad.
Stayed 3 nights in Mar 2020
Response from Joanna on Mar 14, 2020
Thank you for taking the time to review our hotel. We strive for all our guests to have a great stay with us while on Caye Caulker but we are sorry it was not so for you. Thank you for showing us some of the ways we can improve.

10/10 Excellent

Emelda

Stayed 1 night in Mar 2020

6/10 Okay

Danita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Joanna Arellano on Mar 1, 2020
We value everyone’s input and would really appreciate to know how we could have improved your stay. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
great convenient central location and extremely friendly and helpful staff!
Stayed 2 nights in Jan 2020
Response from Joanna on Jan 21, 2020
Thank you! We are glad you had a good Caye Caulker stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, very very friendly staff, clean spacious room, felt safe with 24 hour onsite staff at front desk.
Stayed 5 nights in Jan 2020
Response from Joanna Arellano on Jan 16, 2020
Thank you for your kind words and praise. The staff takes pride in being helpful and hope you have the vacation you wished for. The staff appreciate your kind words.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be aware of this hotel. Stealing!
Stealing! Do not stay in this hotel! During checking in we were informed to keep all important document, money and expensive belonging in the room safe, than we were asked to sign the waiver that hotel is not responsible for missing or stealing in the room, after that we were informed that we MUST leave room key each time when we leaving the room (JOKE). We checked in, we left everything in the room (important belingings in the safe) and we went out for the dinner. On the way back to the hotel we noticed that the guy from reception is standing in front of the hotel, when he saw us approaching he disappeared, we noticed that something is not right. We ran in to the lobby he wasn't there, I ran on the second floor to my room and I met another person near walking by my door, I asked where is the guy from reception he said he's fixing some problem in 3rd floor (very weird), 5 second ago he was in fron of the hotel. We came in to our room and the safe WAS OPENED!!! Money was missing. We went to the reception report and the guy who was (fixing on yhe 3rd floor) was seating at his desc! We told him what's going on, and we requested to see surveillance video, he said that today they have problems with cameras and nothing was recorded. We told him we are going to call police but he said that nothing we can do because we sign waiver that hotel is not responsible for missing things in your room. Unbelievable!
Stayed 5 nights in Dec 2019
Response from Joanna Arellano on Jan 16, 2020
Hello, we do suggest that guests use the in room safes to hold anything valuable and we suggest guests leave the keys as there is a fee to change locks if you lose the key. At check in we inform you of several rules, but we do not force anyone to do something they don’t want to. You didn’t have to leave the keys if you felt you would not lose the keys. I wish that you had asked to speak to the manager so that we could have dealt with this in person and not online. I hear your side of the story but my employee says it is untrue. We do not have any issues with the hallway cameras and the bedrooms do not have any cameras. I even wish you had called the police so we could have actually dealt with what you claim instead of having only your side of the story online. This definitely warrants asking to speak to management and I am sorry you did not. Please let me know if there is anything else I can assist with.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service. There were a slight interruption of Power outage and water shortage during my brief stay. I was told it was due to the influx of tourists which were not the fault of the hotel.
Stayed 3 nights in Dec 2019
Response from Joanna Arellano on Jan 16, 2020
Thank you for understanding it was out fo our control. We are happy that everything is back to normal.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place right in the center of the island and close to everything.
Stayed 7 nights in Dec 2019
Response from Vannie on Feb 28, 2020
Thank you for your positive feedback!!

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
The staff here are very friendly and helpful! We enjoyed our stay and the central location of the hotel. The entire island experienced a power outage and the staff did everything they could to help and work through it. Basic place, but great AC and spacious rooms.
Stayed 6 nights in Dec 2019
Response from Vanni on Feb 28, 2020
Thank you for your thoughtful words and understanding. It is always a pleasure to assist our guest!

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Vanni on Aug 28, 2019
Thank you for an amazing feedback. We hope you come again :)

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was great!
It was great and affordable! Martin, the front desk attendant was so kind and helpful.
Stayed 1 night in Jul 2019
Response from Martin on Aug 17, 2019
Thank you for your kind feedback, we hope we can host you once more and make it even more memorable. Warm regards from martin and staff here at Caye Caulker Plaza Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Vannie on Aug 5, 2019
Thank You for your feedback. It allows us to improve and make your next stay an even better one, if allowed. Warm regards from staff at the Caye Caulker Plaza Hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was there 24/7 and friendly. They really want to get to know their guests.
Stayed 6 nights in Jul 2019
Response from Vannie on Jul 25, 2019
HI. Thank you for your feedback. We do try to get to know our guests in order to provide an environment of satisfaction and of your comfort. We hope we can host you once more. warm regards,

8/10 Good

Mike, Dallas

Travelled with partner
Liked: Staff & service
The staff was very helpful and the location was great!
Stayed 1 night in Jul 2019
Response from Vannie on Jul 11, 2019
Hey Mike, thank you for your feedback. We hope we can host you once more and provide an even better stay. :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Good value for ourngroup but didnt work with us at checkin. We got off the boat with all our bags but had to beg for a place to put them for an hour. Very disappointing at check in.
Stayed 1 night in Jun 2019
Response from Vannie on Jul 7, 2019
Hello, Thank you for the feedback as it enables us to look at the different ways in which we can improve. I am unsure of your situation, but as long as our guests arrives early we keep their luggage safe until they can check-in. However, I will definitely communicate with my team to ensure proper procedure and positive attitudes. We hope we can host you once more and make it a better stay. :)

8/10 Good

Khalid, Phoenix, AZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the port. We stayed in a room with 2 double beds with balcony. The linens were clean and the room was clean too. We didn't get any hot water but it was ok as we didn't need it due to the heat. The staff was nice and helpful. We got there early at 9:30am and they kept our luggage so that we could go for our snorkel tour. When we came back in the afternoon they already took our luggage to our room. It was very nice of them. Check-in and check-out were quick. Only issue I noticed was the lack of electric outlets to charge phones. Overall, a good experience.
Stayed 1 night in Jun 2019
Response from Vannie on Jul 7, 2019
Hi Khalid, Thank you for the great comments as our utmost goal is to ensure your time with us is comfortable. Also, we will take note of your recommendation and hope we can provide an even better stay for the following. :)

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Vannie on Jul 11, 2019
Thank you for taking time out to give us a review. :) We hope we can host you once more and provide an even better stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the bigger hotels on the island but it’s very small compared to the resorts on San Pedro. Located right in the middle of town, you can see either side of the island from the hotel’s many decks and rooftop. You have to drop off your key and pick it back up when you come and go but I kind of liked this because I could just head out with one of their beach towels and not worry about keeping track of a key. Overall loved our stay here. Oh and the coffee is AMAZING!
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If you are an adventurer who only needs a clean place to crash with a good bed, clean shower, and good A/C, then this hotel is perfect for you. If you are a hang out at the resort kind of traveler, then pass on this one and book one of the more expensive hotels on the island with more amenities. No TV in your room, but free purified water for all guests in the lobby.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Kimberly, Charlotte, NC

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The cleaning staff was pleasant and very nice! But that’s where it stops! Property is dated and less than it looks on the internet! The AC leaked all day every day! We didn’t have a running shower for 24 hours! Overall not a good experience! Will not stay or recommend again.
Stayed 7 nights in Mar 2019

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Friendly people at reception. Big room, bed was comfortable. Clean place. Walking distance to ferries and restaurants. Great value.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean & seemed to have a nice staff. There is a Casino in the lobby that I didn't get to try. The breakfast buffet was real good. The hotel is next to a boat taxi harbor that had a descent bar attached to it as well.
Stayed 1 night in Mar 2019

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was brand new and very nice. Area was a bit noisy though.
Stayed 2 nights in Jan 2019

10/10 Excellent

Alpha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay , the best service highly recommended
Stayed 1 night in Feb 2019
Response from Vanie on Mar 6, 2019
We are honored by your comments and feedback. We hope to host you once more.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really like the property!! Was clean and cool. The door only locked with a key so it was very tricky getting the door open. They wanted you to leave your jey at the front desk if you left which was sketchy so we didnt. Had a nice fridge, great wifi and a nice bathroom. Way better than Enjoy hotel where we stayed the first few nights
Stayed 2 nights in Feb 2019
Response from vanie on Mar 9, 2019
Thank you for the feedback, we are delighted to have made your stay a comfortable one. With your response we are able to move towards improvements. In regards to the key, we ask that the key is left at the front desk to safeguard you from loosing it and that way we won't have to charge you but of course it was optional. This was explained at check-in, However we will reinforce this with our front desk staff in the case that it was not explained clear. Thank you once again and we hope to make your next stay an even better one. :)

8/10 Good

Nomad, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities
Great and very helpful staff. The hotel is clean but simply appointed with no TV in rooms. But good WiFi. Centrally located.
Stayed 1 night in Feb 2019
Response from Sam on Feb 16, 2019
Thank you for your good feedback. Please let us know how we can make your next stay even better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location. Only a block away from the water taxis on the east side. Sufficient distance from the party area at the north end. There is a fry-jack place one block north which a place for a splendid cheap breakfast. Delightful, friendly staff.
Stayed 7 nights in Feb 2019
Response from Vanie on Feb 12, 2019
Thank You for your stay and wonderful feedback.

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Needs some outside shaded areas to layout and take it easy. It's very close to the electric generating plant so there is always some background noise while outside. The rooms are plenty big and the showers were great for Caye Caulker. The staff was "the best."
Stayed 9 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed. We enjoyed it so much that we extended our stay longer
Stayed 2 nights in Feb 2019
Response from Plaza on Feb 9, 2019
Thank you for your lovely review. Do hope to see you real soon. Have a Nice Day! From the Staff of Caye Caulker Plaza appreciate you stay.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
Balcony and rooftop were great. Wireless signal was very weak and worked intermittently on the second floor.
Stayed 2 nights in Jan 2019
Response from Vanie on Feb 12, 2019
Caye Caulker Plaza was pleased to host you. Thank you for your feedback, we will work on the WIFI situation.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, central place to stay in Caye Caulker
Amazing location, our room was clean, a/c was good and the black out curtains were great. There was a fridge which was useful. The staff were friendly and helpful. Coffee and tea making facilities downstairs every morning. The only downsides were; 1) The WiFi was terrible on the 3rd floor, pretty much couldn’t access it at all from the room. 2) A small thing but there was a sign in the bathroom about reusing towels to save water (which is great), we hung our towels up everyday as we didn’t feel they needed replacing but they were changed daily anyway.
Stayed 4 nights in Jan 2019
Response from Vanie on Feb 12, 2019
Thank you Joshua for your stay and those incredible comments. We also appreciate the feedback on the towels and will sure make a note of that to our housekeeping staff. We are currently working on the WIFI. We hope to host you once more making your stay even more delightful.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location a block or two away from the beach and just down the street from local restaurants
Stayed 1 night in Jan 2019
Response from Vanie on Feb 12, 2019
Thank You for your stay. :)