Aerial view

Reviews of Best Western Plus Belize Biltmore Plaza

3.5 out of 5
Best Western Plus Belize Biltmore Plaza
3 Miles Northern Highway, Belize City

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 998 reviews" "
Rating 8 - Good. 343 out of 998 reviews" "
Rating 6 - Okay. 145 out of 998 reviews" "
Rating 4 - Poor. 75 out of 998 reviews" "
Rating 2 - Terrible. 53 out of 998 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Balaji

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
They missed picking us up from the airport, we had to wait over an hour.
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 23, 2024
Thank you for taking the time in leaving us a review of how we did. We apologize for the inconvenience caused to you with our shuttle service. Hope to see back with us soon!

8/10 Good

Larry

Good place to stay.
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 22, 2024
Thank you for taking the time in leaving us a review. We do appreciate your business and hope to see you again soon.

10/10 Excellent

Thomas, Oceanside

Travelled with family
Liked: Amenities
Really nice
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 22, 2024
Thank you for taking the time to leave us a rating of 5 out of 5. We do hope to see you again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 22, 2024
Thank you for taking the time out to leave us a rating of 5 out of 5. We do appreciate your business and hope to see you again soon.

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biltmore was a great place to stay. Its not far from airport. The pool area was beautiful.
Stayed 3 nights in Apr 2024
Response from Jeronie on Apr 18, 2024
Jessica, thank you for taking the time to leave us a rating of 5 out of 5. We hope to see you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and lovely!
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 16, 2024
Thank you for taking the time out to share your experience at the property with a rating of 5 out of 5.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
loved the property. it is beautiful. The drinks were fabulous and the snacks were good, but the breakfast was horrible. our group all had different items and none of it was good!!
Stayed 3 nights in Apr 2024
Response from Jeronie on Apr 17, 2024
Thank you for taking the time to leave us a review, it's great to hear that you enjoyed the property and had fabulous drinks and snacks. However, I apologies for the breakfast, not meeting your expectations. Your review will aid us in improving, thank you!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I arrived at 3:20 pm but my room was not ready until 4:20 pm.
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 16, 2024
Thank you for taking the time out of your day to leave us a review of 5 out of 5. I apologize for the delay of receiving your room a bit late. We look forward in seeing you again with us in the near future.

10/10 Excellent

Vanisha

Stayed 1 night in Apr 2024
Response from Jeronie on Apr 17, 2024
Thank you for taking the time out of your day to leave us a rating of 5 out of 5. We look forward to seeing you soon!

6/10 Okay

Krista

Travelled with family
Liked: Cleanliness, staff & service
Lush plants, friendly staff The chill hubbub of Belize Book your shuttle now.
Stayed 2 nights in Apr 2024
Response from Jeronie on Apr 15, 2024
Thank you for providing us with feedback! We are delighted to learn that you enjoyed our property. Please do send us an email on how we could have rated a 5 out of 5. We hope to see you in the near future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean hotel. The staff are friendly and the prices are reasonable. Would stay there again.
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 15, 2024
Thank you for providing us with feedback of 5 out of 5! we are delighted to have met your expectations. We look forward in seeing you back in the near future.

10/10 Excellent

Deidre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed time at the pool and bar restaurant before we took off the airport the following morning. Denise was amazing at breakfast making sure we got everything that we needed in time to catch our flight.
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 13, 2024
It sounds like you had a delightful time! Denise's attentive service at breakfast must have been a wonderful way to start your day before heading off to catch your flight. Enjoying some relaxation by the pool and a nice meal at the bar restaurant certainly adds to the overall experience. Thank you for taking the time in leaving us a review of how we are doing, and we will surely be sharing this with Denise.

10/10 Excellent

Marita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and outdoor space. The ground floor room we had opened out to the dining, bar, conference and pool area which was lovely and convenient. It was a little noisy during peak periods but did quiet down after 8 pm.
Stayed 1 night in Apr 2024
Response from Sheridan on Apr 11, 2024
Thank you for providing us with feedback! we appreciate you taking the time out to share your experience with us. We're happy that you had a great stay with us. We look forward in seeing you back here with us.

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Huge disappointment! The employees are liars and try to con you out of money. They told me one thing then my travel partner another (same person) 20 minutes later. The wait staff lied twice to us. There was always atleast a 15 minute wait at the front desk for anything. The location is so awful. There’s so much noise that always seems to start with unrhythmic pounding around 6AM. The traffic sounds can be heard easily in your room day or night. I ordered an appetizer that never came after 30 minutes. The AC unit smelled like it hadn’t been cleaned in years. Just everything was so awful. They have outdated sheets of paper from 2021 saying they have quality service. Well, three years later they have really really fallen far from that tree. Absolutely DO NOT come here if you value quality sleep, not being lied to your face and paying for the value of your money.
Stayed 3 nights in Apr 2024
Response from Sheridan on Apr 11, 2024
We sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback is extremely valuable to us, and we take it very seriously. Please know that this is not the standard of service we strive to provide to our guests.We are deeply concerned to hear about the inconsistencies in the information provided by our staff, the wait times at the front desk, the noise disturbances, the delay in receiving your order, and the condition of the AC unit in your room. This is certainly not reflective of the high-quality service we aim to deliver.We have already begun investigating your concerns and taking immediate actions to address them. Our management team will be conducting a thorough review of our operational procedures to ensure that all staff members are properly trained and equipped to provide accurate information and efficient service to our guests. Additionally, we will be inspecting and addressing the maintenance issues you mentioned, including the cleanliness of the AC units and any noise disturbances.We understand the importance of quality sleep and the value of your hard-earned money, and we are committed to making the necessary improvements to regain your trust and confidence in our establishment.We would like to extend our sincerest apologies once again and invite you to contact us directly at [phone number] or [email address] to discuss your experience further and see how we can make it right for you. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved this property while we were in Belize for spring break. The rooms were very nice, we enjoyed the cafe and the gym. The Jaguar Bar was the perfect place to watch the NCAA tournament games. Also, the food at the restaurant was very good and our server, Denise, was amazing!!!
Stayed 2 nights in Apr 2024
Response from Jeronie on Apr 10, 2024
It's wonderful to hear that your family had such a fantastic experience at our property during your spring break in Belize! We are delighted to know that you enjoyed our comfortable rooms, café, and gym facilities. The Jaguar Bar is indeed a popular spot for catching sports games, and we're thrilled that you found it to be the perfect setting for watching the NCAA tournament.We're particularly pleased to hear that you enjoyed the food at our restaurant and that Denise provided you with amazing service. We'll be sure to pass along your kind words to her and the rest of our team.Thank you for choosing to stay with us and for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was safe and had all your needs once you arrived or left. It was a good stopping point between traveling transitions.
Stayed 1 night in Apr 2024
Response from Jeronie on Apr 8, 2024
Thank you for taking the time to leave us a rating of 5 out of 5. We are thrilled to learn that you enjoyed your stay with us.

10/10 Excellent

Eiesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im loving the super soft beds, warm pool, and nice decorated common areas.
Stayed 1 night in Apr 2024
Response from Sheridan on Apr 5, 2024
Thank you for your feedback! I'm glad that you liked the beds and the decorated areas of our property! We look forward in seeing you again with us.

10/10 Excellent

Judith E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from Sheridan on Apr 3, 2024
Thank you for leaving us a rating of 5 out 5. I'm glad that everything was great and we hope to see you again.

10/10 Excellent

Duke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and comfortable. The only issue was the shower handle, it was a bit difficult to turn on and off. But other than that, everything was great.
Stayed 2 nights in Mar 2024
Response from Sheridan on Apr 3, 2024
Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you found your room to be nice and comfortable.However, we apologize for any inconvenience caused by the difficulty you experienced with the shower handle. Your feedback is invaluable to us, and we will ensure that our maintenance team addresses this issue promptly to prevent any future inconvenience for our guests.We're delighted that overall, you had a great experience with us. Should you choose to stay with us again in the future, we will strive to ensure that your stay is flawless in every aspect.Thank you once again for your feedback, and we look forward to welcoming you back soon.

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheridan on Apr 5, 2024
Thank you for providing us with a rating of 4 out of 5.

6/10 Okay

sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property- close to the airport. Difficult to get drinking water and not many food options nearby but overall good.
Stayed 1 night in Mar 2024
Response from Sheridan on Apr 3, 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our property. We're delighted to hear that you found our property beautiful and appreciated its proximity to the airport.We apologize for any inconvenience you experienced regarding the availability of drinking water and limited nearby food options. Your feedback is valuable to us, and we will certainly look into ways to improve in these areas to enhance the overall guest experience.We're pleased to know that, despite these challenges, your overall experience was positive. Should you choose to stay with us again in the future, we will strive to ensure that your needs and expectations are fully met.Thank you once again for choosing our property, and we look forward to welcoming you back in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was friendly and helpful and the rooms were clean and spacious . Thank you.
Stayed 5 nights in Mar 2024
Response from Sheridan on Mar 28, 2024
Thank you for your response. We hope to see you back here with us again.

10/10 Excellent

Phil

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheridan on Mar 28, 2024
Thank you for leaving us a rating of 5 out of 5 we appreciate it. We hope to see you back here with us soon again.

8/10 Good

Jeffrey, Kingston

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Excellent property and exceeded expectations for a short stay before heading to San Pedro
Stayed 3 nights in Mar 2024
Response from Sheridan on Mar 27, 2024
We're delighted to hear that our property exceeded your expectations during your short stay before heading to San Pedro! Providing excellent experiences for our guests is always our top priority, and we're thrilled that we could make your time with us memorable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another exceptional stay!

8/10 Good

Kirtley, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here for your whole trip if you are vacationing, but it is a good choice for a night to or from the airport. Rooms are nice, staff is friendly and pool area is beautiful. Restaurant is mediocre but reasonably priced. Lots of traffic on main road that was near our room. Other rooms are probably not as loud.
Stayed 1 night in Mar 2024
Response from Sheridan on Mar 27, 2024
Thank you for sharing your experience! It sounds like you found our hotel to be a convenient option, especially for those traveling to or from the airport. We appreciate your compliments on our rooms, friendly staff, and beautiful pool area. We apologize for any inconvenience caused by traffic noise near your room and will take your feedback into consideration for future improvements. We hope to welcome you back for another comfortable stay if your travels bring you our way again!

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when using BZE. We stayed upon arrival and the night before we came home. Shuttle service is convenient. Pool is nice. Restaurant is good food but hit and miss on service unless you get Kimberlee who is outstanding. You need bug spray if you sit outside, but can be purchased in the lobby. Gift shop is cute and nice.
Stayed 1 night in Mar 2024
Response from Sheridan on Mar 22, 2024
Thank you for your feedback! I'm happy to hear that your stay was great. I do want to apologize for the miss and hit service as well and I will be sure to pass on this feedback to Kimberly so she can know of the wonderful service she's providing to you and our other guests.

10/10 Excellent

Patrice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! There was only one staff member that worked in the outside dining area who was not warm and welcoming. I would visit this location again in the future
Stayed 1 night in Mar 2024
Response from Sheridan on Mar 22, 2024
Thank you for your feedback! It's very much appreciated! I apologize for the one staff member that didn't make you feel welcomed and happy that the other staff member did. We look forward to seeing you again in the future!

8/10 Good

Cakeita

Stayed 3 nights in Mar 2024
Response from Sheridan on Apr 5, 2024
Thank you for taking the time out to provide us with a rating of 4 out of 5.

6/10 Okay

Jay

Stayed 1 night in Mar 2024
Response from Sheridan on Apr 6, 2024
Thank you for taking the time out to provide us with a rating. I apologize if we have not met you expectations and hoped that we can do better to resolve your issues. We hope to see you back here with us soon again.

8/10 Good

Cherolyn

Stayed 1 night in Mar 2024
Response from Sheridan on Apr 3, 2024
Thank you for taking out the time to provide us with a rating of 4 out of 5. We hope that you would return and that we can provide better service to you so that it then becomes 5 out of 5.

10/10 Excellent

M&S

Travelled with partner
Liked: Property conditions & facilities
We stayed for one night when we flew in and it worked out great! The bar, restaurant and pool are awesome. We also walked the mile to the water and famous Belize sign. Super convenient and worked out well!
Stayed 1 night in Mar 2024
Response from Sheridan on Mar 7, 2024
Thank you for your review, we are happy to know that you enjoyed your stay with us, we do hope to see you back again at the Best Western Biltmore Plaza Hotel.

10/10 Excellent

Tajh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Clean, great staff, would recommend for anyone , just watch out for mosquitos lol
Stayed 3 nights in Feb 2024
Response from Sheridan on Mar 6, 2024
Thank you for your honest review. It is greatly appreciated. We look forward to seeing you with us at Best Western Biltmore Belize.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the landscaping in the court yard.
Stayed 2 nights in Feb 2024
Response from Sheridan on Mar 6, 2024
Thank you for your honest review. It is greatly appreciated. We look forward to seeing you again at Best Western Biltmore Plaza. We work hard to keep our landscaping in great condition.

10/10 Excellent

Samar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience and service.
Stayed 1 night in Feb 2024
Response from Sheridan on Mar 6, 2024
Thank you for your honest Review of your stay at Best Western Biltmore Plaza. Your review is greatly appreciated. We are looking forward to seeing you again at Best Western.

8/10 Good

Nychelle

Response from Sheridan on Mar 6, 2024
Thank you for your review, it is greatly appreciated. Best Western Is looking forward to your visit again.

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very clean and safe. Only downfall was they charge per person and if child is 12 they’re an adult and this is not shared if booking through a third party-we we’re charged by hotel an additional $70 because of this…other than this, hotel was great!
Stayed 1 night in Jan 2024
Response from Sheridan on Mar 27, 2024
Thank you for providing us with your feedback! We do apologize for the inconvenience of the additional charges.

10/10 Excellent

Matt

Stayed 1 night in Jan 2024
Response from Sheridan on Mar 27, 2024
Thank you for providing us with a rate of 5 out of 5. We hope that you enjoyed your stay with us.

6/10 Okay

Noelle

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I booked ahead time with the hotel to pick us up at the water taxi terminal. They were over an hour late even though I told them the time and the hotel was only 15 minutes away. We kept calling and the front desk kept telling us the taxi was on the way. After numerous calls and over an hour later we got our own taxi. Once we got to the hotel, the person at the front desk lied and said the taxi from the hotel saw us get in to the other taxi and they were waiting for us. I responded no I looked around before we go into the other taxi and there were no other cars or people that pulled into the area. After I said that she did not say anything because she knew it was a lie. The property was fine, the room decor was very dark and felt dated but was clean. The front desk staff were not very helpful and a few people working there had an attitude when we were trying to book a taxi.
Stayed 2 nights in Jan 2024
Response from Sher on Jan 31, 2024
Hello Noelle, my sincere apology for the shuttle not arriving on time to pick you up. I do understand how upset you must be about this issue. I assure you that this is something that will not occur again. I also apologize for the attitude of the staff and will go ahead and take a look into this for you.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and food was great.
Stayed 10 nights in Jan 2024
Response from Sher on Jan 31, 2024
Thank you for the review. I'm glad that the staff was friendly and the was great!

8/10 Good

Robert

Business traveller
Liked: Amenities
Everything is totally fine. It is very basic.
Stayed 2 nights in Jan 2024
Response from Sheridan on Mar 7, 2024
Thank you for choosing Best Western Biltmore Plaza Belize. Your review is greatly appreciated with thanks.

10/10 Excellent

Kenneth, Seattle

Stayed 1 night in Jan 2024
Response from Sheridan on Mar 6, 2024
Thank you for choosing Best Western Biltmore Plaza Belize. Your review is greatly appreciated. We look forward to seeing you again.

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Sheridan on Mar 6, 2024
Thank you for choosing Best Western Belize. We truly appreciate your review of your stay with us. We do hope to see you back again soon.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheridan on Mar 7, 2024
Thank you for your review. It is greatly appreciated; we are glad to know you enjoyed your stay with us. We do hope to see you back again at the Best Western Biltmore Plaza Belize.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful properties and clean.
Stayed 7 nights in Jan 2024
Response from Sheridan on Mar 7, 2024
Hi Shannon, thank you for your review of our fine establishment. We are glad to know that you enjoyed your stay with us and hope to see you back at Best Western Biltmore Plaza Belize.

2/10 Terrible

LaVerne

Travelled with family
Disliked: Staff & service
We booked rooms for 2 different nights, arriving and departing Belize, because it was close to the airport. First night, our room was next to the bar, drunks screaming songs until 2 am. Second night, they had given our room to someone else and sent us to another hotel downtown. They promised to send a shuttle to take us to airport but they didn't show, even after we called them. Almost missed our plane!
Stayed 1 night in Jan 2024
Response from Sheridan on Mar 7, 2024
Thank you for choosing Best Western Biltmore Plaza Belize. We are truly sorry for any inconvenience that may have been caused during your stay with us. We strive to improve our establishment and Customer Service. We do hope to see you again to make your stay an enjoyable one. Can u please provide us with an email address.

10/10 Excellent

Crissy Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheridan on Mar 7, 2024
Thank you for choosing Best Western Biltmore Plaza Belize. We are glad to know you enjoyed your stay with us. We do hope to see you again soon.

6/10 Okay

Nancy, Montclair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful the pool, the restaurant, the bar, and the service/maintenance. Staff are all kind and lovely… The shuttle driver is helpful and informative. The front desk, however, is really struggling. I have stayed here multiple times and they just cannot get it together. They are confused they are slow. They are quite honestly not competent at their job. Everything else is perfect… But the Front Desk needs to get it together.
Stayed 1 night in Jan 2024
Response from Sheridan on Mar 7, 2024
Good morning, thank you for choosing Best Western Biltmore Plaza. We are truly sorry for any inconvenience that may have been caused. Your review is greatly appreciated. Best Western strives to improve its facility, making it wright to make your next visit enjoyable. We look forward to seeing you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belize Trip
Pretty decent experience overall. Restaurants were close and hours of business was great
Stayed 2 nights in Jan 2024
Response from Sheridan on Mar 6, 2024
Thank you for your exceptional review. Your reviews are important to our establishment. We do hope to see you return in the future. Best Wester Biltmore Plaza.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheridan on Mar 6, 2024
Thank you for your review at Best Western Biltmore Plaza, we do hope to see you again in the future.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking lot being paved and so for shuttle they told us wrong area. Also, man working outside bathroom window with view inside the bathroom! Who has a window in the bathroom?
Stayed 1 night in Jan 2024
Response from Sheridan on Mar 7, 2024
Thank you for choosing Best Western Biltmore Plaza Belize. We look forward each year in improvements to our establishment. We are sorry for any inconvenience caused.