The place is beautiful, no doubt. Gorgeous setting on the sea, palm trees and hammocks. However, I was turned off from the minute I arrived at check-in. I arrived a day earlier than my group and booked the same type of room so I could unpack once and not have to move rooms. I had called to confirm that was okay. When I arrived, I was told I'd have to move. Fine. Not very cool, but fine. But what really rubbed me the wrong way---they would not let me take my luggage wtih me to my room. A small carry on bag. Literally took it from my hand. I had my heavy laptop backpack on it so I didn't have to put that on my back, but they took the roller bag, yet didn't mind seeing me schlep the backpack by myself. I waited in the room 10 minutes (no phones in the rooms to call for status) then walked back to reception and voila...bag still sitting there where I was forced to leave it. Seriously? I don't mind letting people do their jobs, but then deliver! It just felt rude and unnecessary and their attitude was "Well, you're on vacation." I am actually working, and wanted my bag for personal reasons for which I didn't owe an explanation. Needless to say, it spoiled day one. Luckily I have two more days to enjoy the beautiful setting. And FYI, since there are no phones in the rooms, I will now have to carry my bag and backpack to the lobby to change rooms.