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Reviews of Clayton Hotel Belfast

4 out of 5
Clayton Hotel Belfast
22-26 Ormeau Avenue, Belfast, Northern Ireland

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1002 reviews" "
Rating 8 - Good. 340 out of 1002 reviews" "
Rating 6 - Okay. 121 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very good breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Shana, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was pleasant. The room was clean.
Stayed 2 nights in Apr 2024

8/10 Good

Adam

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
When we checked the room there was little cleaning done. Cigarette’s just lying behind the pillows of the sofa and there was a MAGGOT in the bedsheets. Major cleaning improvement needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful service Beautiful surrounding area
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Friendly staff, nice accommodation
Stayed 2 nights in Mar 2024

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

2/10 Terrible

trevor

Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Clayton when visiting Belfast, but I have to say this trip was disappointing. Firstly the bar, not only have they hiked the prices up, it was comfortably the most expensive bar we visit all weekend. Secondly the pool closure… between our booking and our arrival the pool had closed down.. this was not communicated to us and we even arrived at the spa, with our young daughter, to find it all closed up. Reception staff, we dealt with 2, one was very helpful, the other quite the opposite. Cleanliness, our room wasn’t cleaned properly on our first night (bathroom bins full on nappies (in sacks) not emptied and breakfast plates left). Room service glasses and plates left in to corridors for half the following day (not great when travelling with a toddler). All in all, the hotel has gone downhill since our last visit and we’ll most likely stay else where when next in town.
Stayed 3 nights in Mar 2024

6/10 Okay

Catherine

Travelled with family
The bed was comfortable b fast very nice evening meal very good Room hairdryer wasn’t working lamp on table didn’t work outside window very very dirty window sill stained
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman on reception desk was exceptional. Offered to organise food for me as just missed the dining room closing by about five minutes.
Stayed 1 night in Feb 2024

8/10 Good

Cheryl

Stayed 1 night in Mar 2024

10/10 Excellent

Cara

Stayed 1 night in Mar 2024

2/10 Terrible

Patrick

Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a warm welcome and great atmosphere. Within walking distance of everything you need. Being central I was worried about noise, however I couldn’t hear anything whilst in the room which was great. Very clean and comfortable. Will definitely stay here again when next in Belfast!
Stayed 2 nights in Feb 2024

6/10 Okay

Julie

Travelled with family
Not enough loo roll ,extremely noisy Friday and Saturday night surrounding area family room catered for 3 not 4 one large bed one medium bed.
Stayed 3 nights in Feb 2024

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked the contact free check in and check out. A fridge would have been good. The tiles in the bathroom had a few missing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the heart of Belfast
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great place to stay. Very well appointed, really helpful staff. The breakfast is really good.
Stayed 1 night in Jan 2024

6/10 Okay

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel very clean staff very friendly unfortunately very disappointed to be told on arrival there is no longer pool sauna or steam room,which is why I booked this hotel and they don’t say it on there website
Stayed 2 nights in Jan 2024

6/10 Okay

Robert

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Leigh

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
You get what you pay for.
The staff were absolutely lovely and helpful. The room however had stains on the floor, no plug sockets near the bed, the air conditioning didn't work. The food in the restaurant was gorgous though!
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve stay
There is no fridge in the room and the bathrooms could use a refurbishment but it is a lovely clean hotel in a great location with friendly staff.
Stayed 2 nights in Dec 2023

6/10 Okay

Niamh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy online check in and check out. Room was comfortable and enjoyed the breakfast.
Stayed 1 night in Dec 2023

4/10 Poor

Natalie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor
If you are looking for a pool here it closed 2 months ago to my surprise (the reason I booked this place). Also forget about room service, bottles of water or any toiletries too! Breakfast was stale bread and congealed scrambled egg . To top it all off someone had urinated in the lift. Not worth the money at all, unfortunate as have had better previous stays.
Stayed 1 night in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Stay
Vey comfy bed, spacious room. Shower was good, wifi worked well and breakfast ok. Staff interactions good. A small fridge in the room would have made everything perfect.
Stayed 2 nights in Dec 2023

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Fiona

Liked: Room comfort
Disliked: Cleanliness
Basic hotel, you get what you pay for.
The room we were given was an accessible room, no problem except the floor in the bathroom wasn't the cleanest. We were only there for one night so didn't bother changing rooms. The bar area reminds me of an airport lounge, not the most inviting of spaces. Limited choice of basic wines behind the bar, no Pinot grigio!
Stayed 1 night in Dec 2023

4/10 Poor

Omobola

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was so much noise from music probably a party or night club that kept us awake. The single bed was so uncomfortable and the sheets not so so clean.
Stayed 1 night in Dec 2023

8/10 Good

Megan

Stayed 1 night in Dec 2023

6/10 Okay

Karen

Stayed 1 night in Dec 2023

6/10 Okay

Alvin, HUNTINGDON

Business traveller
Liked: Cleanliness, property conditions & facilities
Disappointing that the pool is now closed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert James

Stayed 1 night in Dec 2023

8/10 Good

Patricia

Travelled with partner
Disliked: Property conditions & facilities
Overall nice property,staff nice and helpful. The bedroom was basic could do with a make over
Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
We booked because of the pool that was the only reason! I found out in belfast live it had closed permanently. I’m still waiting on someone from Clayton to tell me that it was closed, no apology or compensation and if I had of known the pool was closed we would have changed hotel but it was too late! Not impressed and wouldn’t stay again. In your webpage under dry gym it still has a picture of a kid in. Pool might want to change that.
Stayed 1 night in Dec 2023

4/10 Poor

Diane

Travelled with family
Stayed 1 night in Nov 2023
Response from Kelly-Ann on Nov 22, 2023
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Maria, GLENDALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, very clean and great location.
Stayed 1 night in Nov 2023
Response from Kelly-Ann on Nov 14, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Lewis

Travelled with group
Great
Stayed 2 nights in Nov 2023
Response from Kelly-Ann on Nov 14, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Pat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clayton hotel
Nice hotel in a good location, close to the airport and right by Nandos/Spoons. I stayed in an executive room, lots of space there. Sauna was ok, could do with an eggtimer in there so you can check how long you've lasted :-). Steam room was out of action which was a shame. Breakfast is decent. Pints in bar are rather prciey, but that's hotels for you. As said, spoons down the road. Would recommend to stay here.
Stayed 2 nights in Nov 2023
Response from Kelly-Ann on Nov 9, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Kelly-Ann on Nov 9, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

FELIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On 1st morning at 9:20 am there wasn’t much hot food left I asked why and they were cooking it , after about 8 minutes or so all was perfect again, it was just a little thing but the wait seemed longer at the time. Everything else in our stay was excellent.
Stayed 2 nights in Oct 2023
Response from Kelly-Ann on Nov 7, 2023
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Dr Penny

Liked: Cleanliness
Pool warm , but slightly grubby changing rooms. Staff lovely . Bar area very nice and good range of drinks and cocktails.
Stayed 2 nights in Nov 2023
Response from Kelly-Ann on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback