Front of property
Check availability

Reviews of Dukes at Queens Boutique Hotel

3 out of 5
Dukes at Queens Boutique Hotel
65-67 University Street, Belfast, Northern Ireland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 487 out of 779 reviews" "
Rating 8 - Good. 241 out of 779 reviews" "
Rating 6 - Okay. 31 out of 779 reviews" "
Rating 4 - Poor. 12 out of 779 reviews" "
Rating 2 - Terrible. 8 out of 779 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Julie

Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Clean and comfortable
Stayed 2 nights in Mar 2022

10/10 Excellent

Debbie

Stayed 2 nights in Mar 2022

10/10 Excellent

Eamonn

Liked: Staff & service, amenities, property conditions & facilities
The staff in particular were very helpful and friendly. In particular the girl on reception.
Stayed 1 night in Mar 2022
Response from Charlene on Mar 21, 2022
Thank you for the great review Eamonn, we hope to have you stay with us again.

10/10 Excellent

Jennifer, Milpitas

Liked: Cleanliness, staff & service, property conditions & facilities
Such friendly and helpful staff. I arrived near midnight and they couldn’t have been more welcoming. Huge room, great shower and comfy bed. Would def stay here again if I’m in Belfast.
Stayed 1 night in Mar 2022
Response from FOH at Dukes at Queens on Mar 20, 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quant and clean place. Very friendly staff.
Stayed 2 nights in Mar 2022

10/10 Excellent

Louis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, soft beds cozy environment
Stayed 1 night in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Excellent hotel accommodation clean room & bathroom, the staff are outstanding in this hotel can't compliment them enough they made my stay very very pleasant indeed so helpful and kind in everything they did ,my compliments so many things to do and see so close by most of witch you can easily reach on foot,i realy enjoyed my stay hear and will be back . Bravo
Stayed 2 nights in Mar 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very happy stay
Very pleasant stay. Despite being in a student area of the city, there was no noise at all heard from the room and a very pleasant atmosphere around the place. Everything clean and tidy, staff were great. Would definitely recommend this hotel.
Stayed 2 nights in Mar 2022

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Great size comfy bed. Shower excellent.
Stayed 1 night in Feb 2022

8/10 Good

Kelly

Stayed 1 night in Feb 2022

10/10 Excellent

Eugene

Stayed 1 night in Feb 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Patrick

Stayed 1 night in Feb 2022
Response from Dukes at Queens Reception on Feb 8, 2022
Thank you for the excellent review, We hope to welcome you back again.

10/10 Excellent

Tiegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous stay
The room,stay and staff at dukes was fabulous! I have already booked to stay again toward the end of february
Stayed 1 night in Jan 2022
Response from Dukes at Queens Reception on Feb 8, 2022
Thank you for the excellent review, We can't wait welcome you back again.

10/10 Excellent

LYNNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Dukes at Queens Reception on Feb 8, 2022
Thank you for the excellent review, We hope to welcome you back again.

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in Belfast
Never met more accommodating, helpful staff. Couldn’t recommend this hotel enough. Will definitely be back
Stayed 1 night in Jan 2022
Response from Dukes at Queens Reception on Feb 8, 2022
Thank you for the excellent review, We hope to welcome you back again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dukes Dec Stay
Lovely stay in Belfast, hotel was well appointed, comfortable, clean and staff were friendly and helpful and efficient. Nice atmosphere in hotel and breakfast was really good.
Stayed 1 night in Dec 2021
Response from Dukes at Queens Reception on Feb 8, 2022
Thank you for the excellent review, We hope to welcome you back again.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alround excellent experience
Stayed 1 night in Dec 2021
Response from Dukes at Queens Reception on Feb 8, 2022
Thank you for the excellent review, We hope to welcome you back again.

10/10 Excellent

Triona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel perfect location
We had a lovely stay. We got an unexpected upgrade to the suite. The team of staff were siper friendly and helpful and the location was perfect. We'll definitely be back
Stayed 1 night in Dec 2021

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised at how lovely it was… N
I was pleasantly surprised at how lovely it was… Normally I’m disappointed by hotels really big and spacious room, wonderful staff couldn’t have been more helpful…
Stayed 1 night in Nov 2021

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the city
Has charm for a city hotel
Stayed 1 night in Nov 2021

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with excellent service
The overall stay was great, the bed was super comfy and the customer service was very welcoming. Went the extra mile to get us transfers for our ferry and also held our luggage all day after checkout whilst we did the Giants Causeway day trip.
Stayed 3 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist (Lisa) was very welcoming & helpful.
Stayed 2 nights in Nov 2021

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

CHRISTIE

Business traveller
Liked: Cleanliness, staff & service, room comfort
OK place to stay
A little tired. Staff were lovely, bed super comfy, just a little rough around the edges. The restaurant connected is not good at all.....
Stayed 1 night in Nov 2021

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with great service!
Stayed 1 night in Nov 2021

10/10 Excellent

Aaron

Stayed 1 night in Oct 2021

10/10 Excellent

Kenzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff were lovely and couldn’t do enough for you!! Room was spotless and had plenty of room for two people. My room was ungraded for free which was an excellent touch. Only fault was that food was unavailable on a Monday and Tuesday which was a slight inconvenience
Stayed 2 nights in Oct 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M & G @ Dukes
Check in was excellent staff very friendly, pleasant and efficient. Room was upgraded, very spacious and comfortable. Room and hotel was very clean. Dining room is spacious, well laid out with a buffet area and hot breakfast ordered at your table. Good selection of programmes available on tv. Adjacent to most services such as Restaurants, bars, pharmacy and local shops. On street parking available. Overall experience was very positive.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and very comfortable bed. Staff extremely friendly and helpful. Would recommend to others.
Stayed 1 night in Oct 2021

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

William

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor management response to a sleepless night
A friendly front of house and good breakfast but unfortunately that is where it ended for us. We were put in a second floor room right underneath their plant room (assumed AC). As we couldn’t sleep with the whirring sound of other peoples AC we asked for another room but unfortunately had no other rooms on the night. We were upfront and honest with the reception who apologised and said they would bring it to the attention of management. They even came to the room and agreed it was an unacceptable noise. Management not interested - we were happy with paying for board but requested if they could review a reasonable goodwill on the basis we had no sleep. Response was blunt saying the room is fine, and didn’t even get a direct email. Also to note that whilst they advertise the neighbouring pub menu in the rooms, they do not allow you to take a drink away into your room. I did ask if it was allowed, as we wanted a drink after a meal out elsewhere. After first getting it confirmed by reception you could, when going to order in the bar, they were rude and claimed to be nothing to do with the hotel, so could not order a drink. Would not stay again on this basis and a warning for people positioned on the second floor.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Claire Rose

Liked: Cleanliness, staff & service, room comfort
lovely
lovely staff, and lovely hotel. some parts of room could do with a lick of paint but lovely overall for stars and price.
Stayed 1 night in Sep 2021
Response from Brian on Sep 22, 2021
Thank you Claire Rose for your lovely review. Best wishes Brian

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Brian on Sep 22, 2021
Thank you for your review and full marks! Best wishes Brian

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel walking distance to the centre where all the shops are some lovely little bars and restaurants close by, short walk to Ormeau Park also
Stayed 1 night in Sep 2021
Response from Brian on Sep 20, 2021
Good morning Nicole, We are delighted you enjoyed your stay with us and want to thank you for the full marks! We hope to see you sometime soon. Best wishes Brian FOH Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Brian on Sep 16, 2021
Good afternoon Elizabeth, Many thanks for the review, we are glad you enjoyed your stay with us. Best wishes Brian FOH Manager

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very impressed with this hotel clean tidy and comfortable
Stayed 1 night in Sep 2021
Response from Brian on Sep 15, 2021
Good morning J, Thank you so much for your lovely review, we are delighted you enjoyed your stay with us. Best wishes Brian FOH Manager

2/10 Terrible

Suzanne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021
Response from Brian on Sep 17, 2021
Good morning Suzanne, We appreciate your feedback and will look in to this further for you. -Brian FOH Manager

10/10 Excellent

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent from start to finish
Excellent stay and service from check in to check out, staff were incredibly friendly and helpful. Room was very spacious and well kept, had everything you could need. Bed was very comfortable, had excellent night sleep and no noise from outside or other rooms could be heard
Stayed 2 nights in Aug 2021
Response from Brian on Sep 9, 2021
Good morning Seamus, Very delighted with your review and we are all happy you enjoyed your stay to thoroughly. We look forward to yourself coming back and staying with us again. Best wishes Brian FOH Manager

10/10 Excellent

Marguerita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Friendly welcome, Large comfortable room. Great location.
Stayed 2 nights in Aug 2021
Response from Brian on Aug 27, 2021
Good morning Marguerita, Thank you for the lovely review! We look forward to seeing you again sometime soon. Best wishes Brian FOH Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Lovely 2 night stay ,very pleased with room and facilities,bar terrace was good as we where lucky with the weather ,nice food too , also good location,staff where all amazing ,thanks to them we had a lovely time
Stayed 2 nights in Aug 2021
Response from Brian on Aug 27, 2021
Good morning Stuart, We are delighted you enjoyed your stay with us. The staff here all work hard to its get to hear you praise them so much. I will pass this on to them all and hopefully we will see you again soon. Best wishes Brian FOH Manager

10/10 Excellent

William

Stayed 1 night in Aug 2021
Response from Brian on Sep 17, 2021
Good morning Mark, Many thanks for your score, we hope you enjoyed your stay and to see you in future. -Brian FOH Manager