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Reviews of Lavender Home

4 out of 5
Lavender Home
Hamra Street - Facing Strand Building, Behind Bank Audi, Beirut

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 138 reviews" "
Rating 8 - Good. 33 out of 138 reviews" "
Rating 6 - Okay. 26 out of 138 reviews" "
Rating 4 - Poor. 20 out of 138 reviews" "
Rating 2 - Terrible. 9 out of 138 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mohammad, DEARBORN

Stayed 13 nights in Feb 2024

6/10 Okay

Ammar

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

8/10 Good

mohammed

Liked: Cleanliness, staff & service, room comfort
Best affordable Beirut hotel.
Stay was great and staff are very kind and helpful. They are ready to answer any questions and have all your requirements addressed promptly. The Lavender is one of the best hotels to stay in Beirut for its comfort, accessibility and the price is reasonable compared to other hotels in the heart of Beirut Hamra.
Stayed 6 nights in Dec 2023

8/10 Good

Talal

Stayed 1 night in May 2023

10/10 Excellent

lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Manager Khalil was really wonderful tending to all my needs also the front desk throughout the shifts were gentle and genuine in their willingness to help whenever I had requests. Jack was really entertaining in the different languages he speaks. Very friendly staff!!!!!
Stayed 7 nights in Mar 2023
Response from Khalil on Mar 28, 2023
how touchful to hear from you a review like this.we are proude to welcome a guest like you .. weve been wondering if you stayed much more to welcome you much better that we did.. from all Lavender team we say god bless you and your family

4/10 Poor

ARSHIA

Liked: Amenities
Old and dirty Bad internet connection no breakfast 🙂
Stayed 3 nights in Feb 2023

8/10 Good

Ajas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for family trip and advise
Suitable for cost Near to everything you need Friendly staff Weak Internet in the room
Stayed 2 nights in May 2022

10/10 Excellent

Ferid, Dearborn height

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

8/10 Good

basma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, friendly staff
Stayed 7 nights in Dec 2021

10/10 Excellent

Tarek

Business traveller
Stayed 1 night in Jan 2022

2/10 Terrible

Majeda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had no internet for 2 days. No hot water for 2 days the conditions very poor. The cleaning part very poor. The hotel did not offer anything for the uncomfortable and unconvinced issue. I don’t recommend this hotel
Stayed 1 night in Dec 2021

6/10 Okay

zakeya

Business traveller
Disliked: Room comfort
Stayed 5 nights in Oct 2021
Response from FOM on Nov 22, 2021
thank you, looking forward to hosting you next time

2/10 Terrible

Marmar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty, disgusting smell, don’t feel safe during your stay. Someone tried to enter the room without permission and he knows that there is a girl in the room I don’t know what was he want coz i Shouted and he left and I can’t see who is he fishy hotel..
Stayed 1 night in Oct 2021
Response from FOM on Nov 22, 2021
Dear Marmar took us many days to figure out who you are since we've never faced problems like that, especially in the past 6 months, unfortunately, smell can't be proven by typing, cleanliness is being followed up on daily basis, so why you didn't report to the FOM! regarding the case that someone tried to enter your room, many cases and many solutions, mentioning some of them: a guest forgot his room number or by mistake tried to open the door (and sure it will not open) maybe if you meant that somone entered the room and not only tried to open the door well, if the housekeeping knock the door 2 times and no one answer from inside well, he has the right to enter in case you didn't use the DND sign, also its a solution to use handle tags! Also you have the option to lock the door from inside so you can keep safe emotionally and truly! thanks for your compliments,

4/10 Poor

abdullah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

NADER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

kifah

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

AA, Dubai

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and very helpful staff. The place is in a prime location for visitors to Beirut area.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi wasn't working for my whole stay. We called for help but nothing was solved. The AC wasn't working. There was no hot water. Terrible experience.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. Very old building. Needs some work. Could be better. Way better
Stayed 1 night in Dec 2019

6/10 Okay

adrees

Stayed 2 nights in Nov 2019

6/10 Okay

Zeina, Damascus

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in process consumed a very long time. We waited 30 minutes to get our bags to the room from the reception by the responsible person. The juice served in the breakfast was really awful. There wasn't any kind of fruits in the breakfast.
Stayed 1 night in Oct 2019
Response from Lavender Home on Oct 21, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. Thanks for bringing this incident to our attention, our sincere apology for that and we understand your frustration. We try to maintain the highest standards of service, but it's clear we fell short in your case. Hope that in your next visit will earn back your interests!

2/10 Terrible

Yasir, Dubai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i got confirmation but they did not book. also they try to thief you like most hotels in Beirut
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
I liked the breakfast, the resturant staff, they were really nice and caring The reception staff; one of them was a little rude
Stayed 3 nights in Sep 2019
Response from Lavender Home on Sep 23, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. Thanks for bringing this incident to our attention, our sincere apology for that and we understand your frustration. We try to maintain the highest standards of service, but it's clear we fell short in your case. Hope that in your next visit will earn back your interests!

2/10 Terrible

Adam, Canada

I made my reservation but I did put the wrong date by one day. I tried to reach through there online service with no luck. I end up calling the hotel, and they told me there is no reservation under my name and the hotel is full. I gave them the reservation confirmation number and they could not find it. They told me the hotel is full for today for the next 3 days anyway.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2019
Response from Lavender Home on Sep 4, 2019
Thank you for your Feedback! We are so glad you enjoyed your stay. Hope to see you again soon so that we can make your stay more enjoyable. Have a nice day!!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff are friendly, but the bathrooms weren’t very clean
Stayed 6 nights in Jun 2019
Response from hussein kassab on Jul 10, 2019
thank you so much for your review, will do a better job at paying attention to the mistakes you mentioned in your comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Reception/location/staff are all good, I would say overall is a good place to stay
Stayed 3 nights in May 2019
Response from hussein kassab on Jul 10, 2019
thank you so much for your kind feedback, lets hope we can provide you with a better experience on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and helpful staff
I was travelling alone (solo female), and felt very safe staying here. The staff were always helpful, answering any questions I had, recommending places and arranging taxis for a couple of trips I did. It's a good location - Hamra is a vibrant area. The hotel does have a cafe open until late, but worth noting that it doesn't serve alcohol - very good fruit drinks though!
Stayed 4 nights in May 2019
Response from hussein kassab on Jul 10, 2019
thank you so much for your kind feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Did not get info. Breakfast. Xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxx
Stayed 1 night in May 2019
Response from hussein kassab on Jul 10, 2019
Hello there sir, i am sorry we did not meet your expectations considering the score you gave us. we would love to get the details and why were you so unpleased!, this could help us understand how we can make things better if any wrong.

6/10 Okay

narges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled like cigarettes smoke.it was horrible
Stayed 3 nights in Apr 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. Thanks for bringing this incident to our attention, our sincere apology for that and we understand your frustration. We try to maintain the highest standards of service, but it's clear we fell short in your case. Hope that in your next visit will earn back your interests!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast in town. Staff were very accommodating. Rental car would not start, but staff jump started it for us... great experience
Stayed 1 night in Mar 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

10/10 Excellent

Saeed, Syria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is excellnt, breakfast is great, staff and service are very nice and cooperative. This Hotel is very comfortable... i definitely recommend it for long or short stay.
Stayed 2 nights in Mar 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, rooms are so clean and the staff are very polite and welcoming.
Stayed 2 nights in Mar 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

8/10 Good

salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Experience at The Lavendar
The managers and their staff were very hospitable; helped us with information for sites to visit, arranged for cabs and helped enormously with the language barrier. They were efficient, but mostly and what we really enjoyed, was they were personable, interesting men. The only downside for us was we had trouble with our wifi service, but Beirut and Lebanon are so magnificent, that we really could not complain. The soul of the city awakened us every day, and our stay at Lavendar Home was part of the unforgettable experience. Its location in Hamra allows a traveler to truly become acquainted with the character of the city. We really loved our time there.
Stayed 6 nights in Jan 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

6/10 Okay

Rimesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

6/10 Okay

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but terrible internet
Good property, nice service and excellent breakfast. My biggest problem was the internet, which I needed badly for my work. It was just painfully slow, with download speed at 0.4 mbps and upload at 0.1. I asked the staff if they were having some connectivity issues but I was told that this was the normal speed at the hotel and a manager/owner told me he could not afford more than that. Well, other hotels can.
Stayed 3 nights in Nov 2018
Response from Lavender Home on Aug 24, 2019
We take pride in giving outstanding service to every customer here at Lavender Home. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! Looking forward to seeing you next time so that you can experience a more enjoyable stay.

8/10 Good

Mohamad haysam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from hussein kassab on Oct 10, 2018
thank you so much for rating our hotel. looking forward to see you again in Beirut.

10/10 Excellent

Jehad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Jul 2018
Response from hussein kassab on Jul 25, 2018
Thank you for your feedback, looking forward to host you again on your next stay. Regards,

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location mediocre facility
Centrally located and cheap but you really get what you pay for. The AC doesn't work well. The beds are uncomfortable. Bathroom overall leaves a lot to be desired. Good service as they accommodated my requests but the facility is truly lacking.
Stayed 3 nights in Jun 2018
Response from hussein kassab on Jul 27, 2018
thank you for your feedback, we apologize for the inconvenience occurred, we advise you to address any maintenance issue directly to our front desk agent available 24 hours for your assistance and they will send the maintenance immediately to you. Kind Regards,

10/10 Excellent

Jeffrey P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect in every wait. Room and location were ideal and the staff at Lavender--from the attentive breakfast crew to the professional and efficient front desk--would have been impressive at a hotel five times the price. We just felt so lucky to have so many people helping us figure out tours, transportation, and other issues. What a great place!
Stayed 10 nights in Jun 2018
Response from hussein kassab on Jul 25, 2018
thank you for your feedback, i feel that those works came out from the heart, i really thank you for that. this is a responsibility that we have to rise up to meet and keep up the effort to maintain the same level of service. Regards,

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from hussein kassab on May 19, 2018
thank you so much for posting your feedback, looking forward to serve you again next time you come to beirut.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional staff, noisy area, room smelly, bed sheets terrible.
Stayed 2 nights in Apr 2018
Response from hussein kassab on May 4, 2018
Hello sir, i am really sorry for the inconvenience we caused. i really wanted to be able to contact you directly ( mail or phone) in order to get your detailed feedback on this. we promise you to investigate each and every case to improve.

8/10 Good

Amer

Liked: Cleanliness, staff & service, room comfort
Nice breakfast
Response from hussein kassab on Apr 9, 2018
thank you for your kind evaluation. hope to see you soon next time you come to Beirut.