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Huge swimming pool, lobby and nice garden. Very friendly and professional staff. Breakfast buffet was also good, so overall almost a resort feeling while stay here..shielded from hustle bustle of Beijing
Harold
Stayed 3 nights in Apr 2024
Response from Shangri-La Beijing on Apr 15, 2024
Dear guests, thank you for your stay, and sharing your feedback. We look forward to your next visit! Sincerely yours.
6/10 Okay
Qian
Jan 30, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old building
Qian
Stayed 5 nights in Jan 2024
Response from Shangri-La Beijing on Jan 31, 2024
Dear guest, Thank you for your stay and comment. Thank you and best regards.
I like the location of the property, very convenient. Decor is little old fashioned and out of date. The attitude of people working there is not great. Especially the restaurant, there’s no service unless you keep asking. Even for some thing simple as adding more drinks.
Great hardware, terrible software. Unprofessional staff (receptionists, restaurant service staff and concierge desk) lacking training and basic courtesy for the hospitality industry.
The room was advertised as renovated, but it was quite old. The carpet was dirty and stained in spots. The tv was barely unable as it was incredibly old. The air conditioning controller was old and hard to control.
The washroom was excellent.
Most of the restaurants and amenities were closed. Breakfast as part of my room payment in the same wing as I was staying in was unavailable. We had to walk to the older garden wing for breakfast.
Gokul
Stayed 3 nights in Jan 2020
Response from Martin L. Leclerc / General Manager on Dec 22, 2020
Dear Valued Guest, thank you for taking your precious time to share your feedback. Due to Covid-19, we hae to close some facilities but now we are fully opened. We look forward to welcoming you back on your next visit to offer you a true Shangri-La experience. Thank you and best regards.
Everything was perfect except the ridiculous check in. This is the first time in my life a hotel requests to block exactly double the amount on my entire stay on my credit cards!! Be reasonable my whole stay was 6K something and they blocked 12K. I know it is my bank problem that they will keep it blocked for more than a month! But what if I'm staying for more than that !
Verified traveller
Stayed 2 nights in Jan 2020
Response from Martin L. Leclerc / General Manager on Dec 22, 2020
Dear Valued Guest, thank you for taking the time to share your valuable feedback. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards,
We liked their mattress and pillows and loved their Buffett!
Verified traveller
Stayed 2 nights in Jan 2020
Response from Martin L. Leclerc / General Manager on Dec 22, 2020
Dear Valued Guest, thank you for choosing Shangri-La Hotel, Beijing as your accommodation for your business trip and taking time to share your good experience. We appreciate your positive comments about our faciliteis and food. We look forward to welcoming you back to the hotel in the near future. Thank you and best regards,
I booked a non-smoking room but was given a room full of smoking smell. Upon my complaint, however, I got a replacement; this time a non-smoking room. Although I am happy with the final outcome, I wish they had done right the first time.
Staff were very good. I was there with a colleague for business and they were very helpful around transport etc. The bed was very comfortable but overall the rooms are looking tired.
Great location for our main meetings not so good for others. Will stay again.
Tracy
Stayed 1 night in Oct 2019
Response from Martin L. Leclerc / General Manager on Nov 5, 2019
Dear Tracy, thank you for taking the time to share your valuable feedback on. It is through valuable feedback such as yours that we are able to continuously improve our standards. We look forward to welcoming you back to Shangri-La Hotel, Beijing soon. Thank you and best regards,
This is a well known 5-star hotel chain. However, my experience at this site suggests that better staff training and better maintenance of room facilities are required. I stayed in a luxurious suite on the top floor. However, I had problems with my shower, bathroom sink and toilet. Wifi was also very unreliable.
EdT
Stayed 8 nights in Oct 2019
Response from Martin L. Leclerc / General Manager on Nov 5, 2019
Dear Valued Guest, thank you for taking your precious time to share your feedback. However, I regretfully noted that our facilities and service did not meet your expectation. Customer engagement and quality of service are priorities for us. We assure you that our Senior Management will continue to closely monitor the standard of service and do everything possible to ensure this will never happen again. We look forward to welcoming you back on your next visit to offer you a true Shangri-La experience. Thank you and best regards
Clean neat property. Very friendly staff and service.
Ming
Stayed 3 nights in Oct 2019
Response from Martin L. Leclerc / General Manager on Nov 5, 2019
Dear Valued Guest, thank you for staying with us during your Beijing's visit, we are pleased that you enjoyed staying with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards,
The staff were professional, courteous, and over the top generous! They allowed me to check in, and out, early. The rooms, restaurants, and facilities were all clean, modern, and luxurious. As well, all of the staff spoke English very well!
Nice location. Room is a bit small and old. Bathroom is too small. A bit pricey without breakfast.
Verified traveller
Stayed 3 nights in Feb 2019
Response from Martin Leclerc, General Manager on Mar 9, 2019
Dear Valued Guest, thank you for choosing to stay with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. Thank you and best regards, Martin Leclerc, General Manager
6/10 Okay
Verified traveller
Feb 12, 2019
Liked: Cleanliness, amenities
We have been to this property several times. We were assigned to a room in the old building as usual. We are
Verified traveller
Stayed 7 nights in Feb 2019
8/10 Good
zenman
Travelled with group
Feb 11, 2019
Liked: Staff & service
An older property; rooms are small; not much places to go nearby.
zenman
Stayed 3 nights in Feb 2019
Response from Martin Leclerc, General Manager on Mar 7, 2019
Dear Valued Guest, thank you for staying with us and for taking the time to share your experience. If you have chance to visit us next time, I would recommend that you book our Valley Wing Premier Room along with Valley Wing complimentary services that are indeed a favorite of our many regular guests. Beside of the large room-size with bathroom is spacious in design, you will certainly enjoy benefits such as complimentary breakfast, snacks and beverages, free flow of wines available all day, one suit free pressing on arrival, shoe shine, free daily newspaper and fresh fruits and comprehensive concierge services. I believe this added touch will truly enhance your stay experience. We look forward to welcoming you back to the hotel in the near future. Thank you and best regards, Martin Leclerc, General Manager
Wonderful stay - however my Hotels.com account only gave me credit for some of the nights. I stayed for a week!
Breeda
Stayed 7 nights in Nov 2018
4/10 Poor
Shu
Nov 30, 2018
Disliked: Staff & service
aweful 5 star.
no bathrobes. roon i aged. apprantely they Have a new building and a old building. if you book through 3rd party say hotel.com Or expedia. they will put you into the old biilding. the breakfast buffet is aweful but yet cost 40 dollor. help yourself to eat outside please. the hotel has three entrance which confuse the taxi driver when you call for a lift. the staff is not helpful. also.the wine at the open lounge is aweful and they tey to get you pay up front.
Always stay and service is great at front desk, etc!
Tracy
Stayed 2 nights in Oct 2018
6/10 Okay
Lee
Oct 16, 2018
Liked: Room comfort
experience shang gri la beijing
room not that clean , may it old or mold on basin is hard to cover for it bing old rater just not clean moldy , room staff are ok , f & B and lobby receiption not that fabulus , dirty uniform ... , wonder if they wash their uniform of person just dirty it ... ???