2 restaurants, breakfast served

Reviews of JW Marriott Hotel Beijing

5 out of 5
JW Marriott Hotel Beijing
No. 83 Jianguo Road Chaoyang District, Beijing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 114 out of 202 reviews" "
Rating 8 - Good. 67 out of 202 reviews" "
Rating 6 - Okay. 13 out of 202 reviews" "
Rating 4 - Poor. 7 out of 202 reviews" "
Rating 2 - Terrible. 1 out of 202 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Zi Qi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and it is convenient as it is near a mall with subway.
Stayed 5 nights in Mar 2024
Response from JW Marriott Hotel Beijing on Apr 8, 2024
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind Regards,

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Everything perfect - from room, to amenities to staff. Would love to see all major hotel chains in China take a great lead on sustainability. Having bottled water in my room was a great health benefit, I would have loved seeing fewer, larger bottles.
Stayed 4 nights in Jan 2024

10/10 Excellent

Liang Hui Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located and staff were professional

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Sep 2023
Response from JW Marriott Hotel Beijing on Oct 23, 2023
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind Regards,

10/10 Excellent

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, comfortable hotel.
Stayed 3 nights in May 2023
Response from JW Marriott Hotel Beijing on Jun 8, 2023
Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing.It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you.Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.

8/10 Good

Ozan

Stayed 3 nights in Apr 2023
Response from 北京JW万豪酒店 on May 22, 2023
尊敬的客人,感谢您抽出宝贵的时间与我们分享您的入住体验。北京JW万豪酒店是商务宾客和休闲旅游者的理想之地,在这里您可尽情体验豪华的住宿环境。这家位于中国北京的酒店地处市中心的中心地带,您可尽情享受各种建筑凛然且具有特色的集商务、休闲购物及住宿于一体的综合大厦带来的时尚都市氛围。为了您的满意,酒店提供宽敞的客房且为每间客房配有前沿的设施。北京JW万豪酒店旨在为您提供舒适难忘的体验,您的反馈对于我们非常重要,让我们可以继续在未来提供卓越的服务。期待在不久的将来能再次欢迎您回来。

10/10 Excellent

Yabin

Stayed 1 night in Mar 2023
Response from 北京JW万豪酒店 on Apr 25, 2023
尊敬的客人,感谢您选择北京JW万豪酒店,并留下您精彩的点评。北京JW万豪酒店是商务宾客和休闲旅游者的理想之地,在这里您可尽情体验豪华的住宿环境。这家位于中国北京的酒店地处市中心的中心地带,您可尽情享受各种建筑凛然且具有特色的集商务、休闲购物及住宿于一体的综合大厦带来的时尚都市氛围。繁忙一日之后,可选择在我们宽敞的室内泳池,蒸汽室或24小时健身房放松娱乐。北京JW万豪酒店旨在为您提供舒适难忘的体验,您的反馈对于我们非常重要,让我们可以继续在未来提供卓越的服务。我们真诚期待您的再次光临。衷心的感谢您的支持!北京JW万豪酒店

10/10 Excellent

Anthony k

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Location and service are great especially in winter!
Stayed 4 nights in Jan 2020
Response from Selina Zhang on Jan 14, 2020
Dear Guest, Thank you for your kind words on Expedia! We are delighted to hear of your enjoyable experience during your recent stay with us. Your compliments on our convenient location and service will continuously encourage us to improve and deliver high standards of our hotel. Thank you again for your kind words, and we look forward to welcoming you back soon. Kind regards, JW Marriott Hotel Beijing

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and good.
Stayed 1 night in Dec 2019
Response from Selina Zhang on Dec 20, 2019
Dear Guest, Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. It is exciting to learn that our rooms have provided a comfortable stay for you and we look forward to welcoming you back!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
There was a wad of gum stuck on the windowsill outside my room for my entire stay. The smell of the gum was very strong in the hallway, although sweet and nice, I knew it was from the wad of gum so it was a bit disgusting. Just surprised no one removed it.
Stayed 1 night in Nov 2019
Response from Claudia Wang on Dec 2, 2019
Dear Guest Thank you so much for your feedback. I am sorry for your experience during your stay. In order to better our service, may I know which room you were stay so that we can check? We want to make sure it has already been removed. Looking forward to hearing from you. Best regards Guest Relation Manager

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from E-Commerce Manager on Nov 5, 2019
Dear Guest, Warm greetings from JW Marriott Hotel Beijing!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing.We look forward to welcoming you back in the near future!

8/10 Good

BH

Business traveller
Liked: Cleanliness, staff & service, amenities
quiet neighbourhood. great food choices around the hoitel
Stayed 5 nights in Oct 2019
Response from Claudia Wang on Nov 3, 2019
Dear BH Thank you for your feedback! We are looking forward to seeing you again! Best regards, Guest Relation Manager

10/10 Excellent

Gerry

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Selina Zhang on Oct 21, 2019
Dear Guest,I am very pleased to learn that you enjoyed your time at JW Marriott Hotel Beijing. Maintaining the quality of our service is one of our top priorities, and I will surely share your compliments with our service team. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from E-Commerce Manager on Sep 24, 2019
Dear Guest, Thank you for staying in JW Marriott Hotel Beijing and take your valuable time to write a review. Thank you again and we look forward to welcoming you back again on your next visit to Beijing!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Insect in shower room
The room condition is fine but just the shower room is terrible! There was an insect coming out from the shower drain at both night during my shower!! Terrible experience and definitely won’t stay in this hotel again.
Stayed 2 nights in Sep 2019
Response from Lucy on Sep 13, 2019
Thank you for taking the time to share your experience. Please accept our most sincere apology regarding your recent unpleasant stay experience at our hotel since we’ve failed to meet your expectation. We have shared your feedback with the appropriate hotel team in an effort to improve. Hope you can come back next time, Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from JW Marriott Hotel Beijing on Sep 13, 2019
Dear Guest, Warm greetings from JW Marriott Hotel Beijing! As for this incident, we definitely need to take action.We do not have any excuses about this case, Is it convenient for you to give me your booking information? We tried to contact the travel agency for more information about you, but there was no answer. Once again,please accept my sincerely apology and I do hope we can have another chance to welcome you to JW Marriott Beijing next time you are in town. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from E-Commerce Manager on Jul 25, 2019
尊敬的客人您好,感谢您抽出宝贵的时间与我们分享您的住店体验,很高兴您我们的酒店作出认可,北京JW万豪酒店旨在为您提供舒适难忘的体验,您的反馈对于我们非常重要,让我们可以继续在未来提供卓越的JW交响乐服务。期待在不久的将来能再次欢迎您回来。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Business trip
I had requested a king bed and got a room with two doubles - they had no alternatives.
Stayed 3 nights in Jul 2019
Response from Guest Relation Manager on Jul 22, 2019
Dear Guest Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from E-Commerce Manager on Jul 16, 2019
Dear Guest, Thank you for sharing your valuable review. I am very glad to learn that you were impressed by our hotel. We are grateful for your kind comments, and we look forward to welcoming you back again with our warm service.

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Claudia Wang on Jun 25, 2019
Dear Ling Thank you for staying with us! Your feedback is highly valued to us. We're looking forward to seeing you back again! Best regards Claudia Wang Guest Relation Manager

8/10 Good

Peck hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Claudia Wang on Jun 2, 2019
Dear Peck Hong Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your staying with us and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. Your feedback is very important to us. We are looking forward to seeing you for the next time! Best regards Guest Relation Manager Claudia Wang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay and staff were very helpful in order to cater for all our needs. It has a fantastic beer garden and a more secluded lounge bar which offers great cocktails. Would certainly stay there again and highly recommend.
Stayed 20 nights in May 2019
Response from JW Marriott Hotel Beijing on May 31, 2019
Dear Guest, Warm Greetings from JW Marriott Hotel Beijing and thank you for taking the time to write about us! We are humbled by your kind compliments about our food and service. Your kind words will encourage us to continuously work hard to deliver memorable stay experiences. I will share your compliments with our team and thank you again for your kind words, and we look forward to your next visit. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from N/A on Apr 24, 2019
Dear guest, Greetings from JW Marriott Beijing Thank you very much for your good comments . We will keep going on providing the good service for the guest . Have a good day Best Regards Luke Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Guest Service Manager on Apr 23, 2019
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing

10/10 Excellent

Traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from JW Marriott Hotel Beijing on May 13, 2019
Dear Value Guest Warm greeting from JW Marriott Hotel Beijing and thank you for staying with us.Thank you for your feedback. We look forward to welcome you back to your Beijing home again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant and good service hotel. Reception check in is fast and efficient
Stayed 1 night in Apr 2019
Response from JW Marriott Hotel Beijing on May 13, 2019
Dear guest, Greetings from JW Marriott Beijing Thank you very much for your good comments . We will keep going on providing the good service for the guest . Have a good day Best Regards

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location to customer offices and proximity to the airport
Stayed 1 night in Mar 2019
Response from Eva Liu on Mar 23, 2019
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from JW Marriott Hotel Beijing on May 13, 2019
Dear guest, Greetings from JW Marriott Beijing Thank you very much for your good comments . We will keep going on providing the good service for the guest . Have a good day Best Regards

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019
Response from JW Marriott Hotel Beijing on May 6, 2019
Dear Value Guest Warm greeting from JW Marriott Hotel Beijing and thank you for staying with us.Thank you for your feedback. We look forward to welcome you back to your Beijing home again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Never seen such a wonderful managed professionals. They have superb staff and amenities and the best part is the view from my room.
Stayed 1 night in Feb 2019
Response from Eva Liu on Mar 19, 2019
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great executive lounge
Executive lounge is the best I have been in while traveling APAC wide frequently. The staff are friendly and extremely helpful and service is great. Definitely recommend executive floor when staying here.
Stayed 4 nights in Jan 2019
Response from Eva Liu on Jan 17, 2019
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing

8/10 Good

XIAOMAO

Cleaning and nice warm room
Stayed 2 nights in Nov 2018
Response from JW Marriott Hotel Beijing on Dec 5, 2018
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, JW Marriott Hotel Beijing

10/10 Excellent

YICHYUN M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"The Best Hotel" in Beijing.
Great Service - from check-in through check-out. The breakfast has a wide range of selections. I especially like their special Zhou (rice-soup), which change daily, and the made-to-order Omelet station. The "motto" of the hotel is to make their hotel "Home away from Home" for the guests. If you go to the Executive Lounge you will find they really mean it by offering courteous service and homey ambient. (Actually, I don't get service like this at home.) There is a Mall (Hua-Mao) right outside the hotel. I did not do shopping there but use the restaurants in the basement. The Mall also connected to a near-by Metro Station (Da-Wang-Lu/DA-Wang Road) with Line 1 take you to Forbidden City (Tiananmen SQ) and Line 14 takes you to Beijing South Railroad Station connecting you to other cities through high-speed rail. Next time, if you plan to stay in East side of Beijing, JW Marriott Beijing is a great choice. (Notice that there are multiple JW Marriott in the area.)
Stayed 7 nights in Nov 2018
Response from JW Marriott Hotel Beijing on Nov 23, 2018
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from JW Marriott Hotel Beijing on Nov 21, 2018
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,JW Marriott Hotel Beijing

4/10 Poor

Chungsen

Disappointed
Pluses: in a shopping area; close to CBD for meetings; getting taxi is relatively easy; friendly staff. Minus: room smells of pollution (lead, metal,?); breakfast is a D-; traffic isn't better than CBD;
Stayed 2 nights in Aug 2018
Response from JW Marriott Hotel Beijing on Sep 5, 2018
Dear Chungsen, warm greetings from JW Marriott Hotel Beijing! Appreciate your valuable comments and it is with heavy heart to learn that your stay was not enjoyable. We would like to apologize for any inconvenience that you may have experienced during your stay. We have shared and emphasized your comments with our operations team for us to further improve in every possible way. Thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. We all look forward to welcoming you very soon. Kind regards,

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff. Great location, across the street from a shopping center (with everything you could possibly need) and subway stop.
Stayed 1 night in Jul 2018
Response from Eva Liu on Aug 7, 2018
Dear guest, Warm greetings from JW Marriott Hotel Beijing and thanks for your good feedback to us. We are looking forward you come back so that we have the opportunity to elaborate for you again. Best regards, Guest relation manager.

10/10 Excellent

King Shan

Liked: Staff & service, property conditions & facilities, room comfort
Everything was fine but the towels are not a five star hotel
Stayed 1 night in May 2018
Response from JW Marriott Hotel Beijing on Jun 5, 2018
Dear King Shan, warm greetings from JW Marriott Hotel Beijing! We sincerely appreciate your valuable comments. We firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. With this, thank you for enjoying our room facilities and services that we have prepared for you. We would like to apologize for any inconvenience that you may have experienced during your stay. We have shared and emphasized your comments with our operations team for us to further improve in every possible way for our guests to enjoy their experience with us. We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. Please let us know when you next visit Beijing, we will ensure your stay will be is truly memorable. Kind Regards,

8/10 Good

Verified traveller

Stayed 9 nights in Apr 2018
Response from JW Marriott Hotel Beijing on Dec 12, 2018
Warm greetings from JW Marriott Hotel Beijing! We sincerely appreciate your valuable comments and it is with heavy heart to learn that your stay was not enjoyable. We firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. With this, thank you for enjoying our room facilities and services that we have prepared for you. We would like to apologize for any inconvenience that you may have experienced during your stay. We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. Please let us know when you next visit Beijing, we will ensure your stay will be is truly memorable. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JW Marriott Hotel Beijing on May 8, 2018
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards,

10/10 Excellent

Frank, Henderson, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest Hotels I stay at in China
Service and attentiveness of the Exec lounge staff is superb!! I'[ve been staying there, on and off, for several years and the evening happy hour food has consistently improved. Breakfasts are complete with plenty of choices. They didn't have bananas one morning and I asked, and Gina went to the main restaurant and got me two, and everyday thereafter, she brought me several in a bag!!! And they have cinnamon for my morning coffee or capacino!
Stayed 8 nights in Mar 2018
Response from JW Marriott Hotel Beijing on Mar 30, 2018
Dear Frank, Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, JW Marriott Hotel Beijing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from JW Marriott Hotel Beijing on Apr 11, 2018
Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, JW Marriott Hotel Beijing

4/10 Poor

Chee Hui

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old towels, dirty room - JW?
Seriously, for a JW Marriott, you guys need to have newer towels and vacuum better the carpet in the room. The floor (carpet) has left over food bits and the towels and the bath robe are frayed at the end and old. I asked the housekeeping lady and she said many guests have complained about this. I know it is a business and you need to turn a profit. BUT you are compromising the brand name!!! I could have stayed next door at the Ritz and pay a bit more, which I do not mind. Pls improve! Also the walls are thin!
Stayed 2 nights in Jan 2018
Response from JW Marriott Hotel Beijing on Feb 22, 2018
Dear Chee Hui, Warm greetings from JW Marriott Hotel Beijing! Appreciate your valuable comments and it is with heavy heart to learn that your stay was not enjoyable. We would like to apologize for any inconvenience that you may have experienced during your stay. We have shared and emphasized your comments with our operations team for us to further improve in every possible way. Thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. We all look forward to welcoming you very soon. Kind regards, JW Marriott Hotel Beijing

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location and restaurants nearby
I really like the location of the hotel. There are a few malls nearby. My favourite restaurants such as Da Dong and Wang Jia Du are close by too. A taxi driver told us traffic is usually bad in the area though.
Stayed 5 nights in Dec 2017
Response from Priscilla Wong on Jan 10, 2018
Dear Eric, Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Priscilla Wong General Manager

8/10 Good

Scott

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Hotel was able to accept my requests.
Stayed 4 nights in Nov 2017
Response from Priscilla Wong on Jan 10, 2018
Dear Eric, Warm greetings from JW Marriott Hotel Beijing! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Beijing. We appreciate your loyalty to JW Marriott Hotel Beijing. It is exciting to learn that our preparations for your arrival including our services, room amenities and facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Beijing or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Priscilla Wong General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
I'm a recent Marriott user/member and I'm very impressed...used you in three China cities in a row.
Stayed 1 night in Aug 2017

8/10 Good

jose, new york city. dominicano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Trip
Excellent staff and hotel. Group of 6 with kids. Great breakfast included. Special thanks to Declan concierge. Very friendly., knowledgeable and professional. I'll remain a Marriott member. Jose Dominicano
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Close all sights, not walking distance but very. convenient by taxi (20 rmb) each way to all major sights and markets. Hotel staff super nice and very helpful. Buffet amazing. Shopping, starbucks, all in walking distance. Visited in july with wife and 8 yr old. Perfect vacation. Pool is very nice.
Stayed 2 nights in Jul 2017

8/10 Good

Frank, HENDERSON, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location!
Executive lounge...........superb!! Lana, the Exec Lounge manager is outstanding. She is personable, always willing to help, and does a fantastic job of training and managing her people. I found Mona, Effie, and Dave to be incredibly accommodating and helpful. Was there on business and had a birthday, which was marvelously celebrated by the Exec Lounge staff..........birthday card, signed by the staff, ...................a surprise birthday cake, in the evening,...................and the traditional Chinese long noodle birthday soup. I was very surprised and most touched. Made being away from home on my birthday very special!