Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from 東京

買い物にも便利なホテル

Posted 7-May-2015
Pros: プールが広く、ビーチサイドの椅子も多く準備されており、また、更衣室も清潔できれいで、子供が喜んでいました。 また、ここのクラブのマッサージ(エステ)は、滞在中に何回か施術して頂きましたが、スタッフに当たり外れがなく、皆 技術が高く満足しました。
Cons: テレビは、BBCやCNNはあるのに、NHKがないので驚いた。北京の友人に聞いたら、北京のホテルでNHKが入っていないホテルは聞いたことがないとまで言っていました。 また、フロントのスタッフの対応が外資系とはあまり思えず、もう少し、サービス精神があればよいと思う。
Location: 王府井から徒歩5分。観光名所は、王府井、天安門広場、故宮博物館等
ホテルの地階が新天地(ショッピングセンター)と繋がっているので、雨の日でもぬれずに、大変便利。王府井も近く、買い物に便利。 また、プール・ジムが充実しているので、子供も喜びます。
5 out of 5
Recommended
for Couples
by A verified traveller

5 star luxury with views

Posted 3-Apr-2015 on Hotels
Fabulous hotel. Great staff and location convenient being over a large rail line. Only small negative was size of bed. Seemed to be a double only. Rooms small but this was a large room for Japan standards. Great views.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Tropical Oasis

Posted 30-Mar-2015
This hotel had rooms that were lovely and a good size for our family. The tropical indoor pool was a delight and was very spa like. Love the loungers and female attendant that was constantly cleaning up, lining up the complementary water shoes and stacking the plush towels. Fitness room was great too and overlooked the tropical pool. The conceirge was very helpful, and would even assist with giving directions to the taxi drivers for us, since we didn't speak the language. The Italian restaurant there is amazing. We were there for 4 days and went to eat there twice.
3 out of 5
Recommended
for Everyone
by A verified traveller from USA

Great Location, Mediocre Staff

Posted 30-Mar-2015
Close to an upscale mall, two Starbucks, hair and nail salons and The Forbidden City. Staff is snooty and unhelpful. Rooms clean but the hotel has an odd smell (I found this to be the case in all of China). We were "upgraded" to a suite only to find out there was construction going on next to out room that started at 8am every morning. Wish someone would have at least mentioned this. Get a room package that includes breakfast, the food was good with many choices. The Concierge team was worthless other than arranging a car to and from the airport (well worth the $100 US). I asked about bus tours and was met with a "we really don't have anything" after the girl dug through a folder for a few minutes. When I checked out I was never asked how my stay was. Quite honestly, I really don't think they cared.
4 out of 5
Recommended
for Business Travellers
by Charlene from Cupertino

Decent Comfort

Posted 28-Mar-2015 on Hotels
Grand Hyatt has always been a good choice for business travel. However, it is only good for business travel. The rooms are average. The amenities are average. There is nothing outstanding but at the same time since everything is expected it is comforting.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Service quality

Posted 25-Mar-2015 on Hotels
All fine except restaurant service (breakfast) a bit slow, understaff.
5 out of 5
Recommended
for Families
by yuko from 中国

部屋が居心地良かった

Posted 24-Mar-2015 on Hotels
特に期待していなかったが、部屋がなぜか居心地良かった。 ホテルというより部屋にいる感じがした。 今回時間がなかったのでロケーションで選んだが、敷地が広すぎて 外に出るのに疲れてしまった。
5 out of 5
Recommended
for Families
by Paul from Sydney

Outstanding

Posted 5-Mar-2015 on Hotels
Everything great! Suggestion: Take the Club upgrade.
5 out of 5
Recommended
for Families
by KYUNGHEE from 한국

좋은 위치와 호텔수영장

Posted 28-Feb-2015 on Hotels
주변관광지와 거리가 너무좋네요 그리고 호텔 수영장이최고네요^^
5 out of 5
Recommended
for Couples
by A verified traveller

jätte bra hotel

Posted 27-Feb-2015 on Hotels
jätte fint hotel, varmt rekommendera