Free daily buffet breakfast
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Reviews of Holiday Inn Express London Luton Airport, an IHG Hotel

3 out of 5
Holiday Inn Express London Luton Airport, an IHG Hotel
2 Percival Way, Luton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1007 reviews" "
Rating 8 - Good. 326 out of 1007 reviews" "
Rating 6 - Okay. 81 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 24 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearest hotel to the airport terminal, very good-sized rooms, very helpful staff
Stayed 1 night in Apr 2024

6/10 Okay

sarah

Travelled with family
Liked: Staff & service
Closeness to the airport was great
Stayed 1 night in Apr 2024
Response from HOM on Apr 15, 2024
sarah, thanks for your feedback. It's great to see the hotel was spick and span during your stay. Safe travels and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Christopher, West Midlands

Travelled with family
Liked: Amenities
Convenient place to stay if you have n early flight. No frills, but offered just what we needed in a good location.
Stayed 1 night in Apr 2024
Response from HOM on Apr 15, 2024
Wow, 5-stars! Thanks so much, Christopher. We're happy our location was convenient for your stay. Safe travels and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in very quick professional and courteous.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 10, 2024
Thanks so much for your 5/5 rating, Thomas.All the best, Sophie -

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sausages
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 8, 2024
David, we're grateful for the lovely feedback.All the best, Sophie -

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 5, 2024
Pawel, thanks for the amazing review.We hope to see you again soon!All the best, Sophie -

10/10 Excellent

Mrs Tina, Dereham,Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to airport
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 4, 2024
Wow, 5/5! Thanks so much for your top marks, Mrs Tina.All the best, Sophie -

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great for airport but walk was not a pleasant one & wouldn’t want to do it at night! Room was pleasant and very comfy. Food was adequate, dinner over-priced.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Apr 2, 2024
Joanna, thanks for the amazing review.All the best, Sophie -

6/10 Okay

Anne

Liked: Cleanliness, staff & service
I booked a room with a double bed and a double sofa bed for myself and my daughter. The sofa bed was not made up so we had to both sleep in the double bed, which was not comfortable for us. On check out, I was informed that we should have asked for the sofa bed to be made up when we booked. This should be made clear when booking. There is no covered way from the hotel to the airport. The choice of food in the restaurant is limited and they run out of options. They were short staffed in the restaurant and you have to order at the bar, which meant queuing for ages. It was not a relaxing experience! However, the staff were all working hard and they were very polite and friendly.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Anne, thanks for your feedback.All the best, Sophie -

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Wow, 5-stars! Thanks so much, Will. We hope to welcome you back and All the best, Sophie - Hotel Operations Manager.

4/10 Poor

EDMOND

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Hi EDMOND, please drop us a message so we can discuss this. All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was super
Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on Mar 14, 2024
Thanks for the perfect rating, Janet.Safe travels and see you again soon!All the best, Sophie

6/10 Okay

Sheena

Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for your review.All the best, Sophie -

8/10 Good

Ahmed

Liked: Staff & service
Nice place only for one night near the air port , breakfast is not so great
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 28, 2024
Ahmed, thanks for the amazing rating.All the best, Sophie -

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay, and the staff was really great very clean. I would definitely say again.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 28, 2024
Mina, your lovely feedback is welcomed!All the best, Sophie -

10/10 Excellent

Helen

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
We appreciate your kind words, Helen.We hope to welcome you back again soon.All the best, Sophie -

10/10 Excellent

Jennifer, Longmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient stay for an early morning flight out of Luton. We got their late, staff was helpful and friendly, to our surprise they even had food from the bar at 10 pm. We were running late but it was so easy, convenient and quiet we managed to eat, sleep, get ready and take the 10 minute walk at 5 am for our flight to the airport.
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on Feb 28, 2024
Thanks for the 5/5 rating, Jennifer.We're happy to see you'd recommend our hotel. The team will be proud to see the top rating for customer service. All the best, Ilaria

10/10 Excellent

Yaakov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 28, 2024
Yaakov, thanks for the charming review.We hope to see you again soon!All the best, Sophie -

10/10 Excellent

Mary Noelle

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 21, 2024
Thanks for your top marks, Mary.All the best, Sophie -

10/10 Excellent

Laura, Melton Mowbray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 15, 2024
Laura, thanks a bunch for the kind review!Safe travels and see you again soon!All the best, Sophie -

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, comfortable room
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 31, 2024
Ian, thanks for the amazing rating. All the best, Sophie -

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but comfortable Airport Hotel. Good breakfast
Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
Benjamin, thanks for the amazing rating. Safe travels and All the best, Sophie - Hotel Operations Manager.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delivered what was advertised on the box, basic but comfortable Airport hotel. Reasonable breakfast.
Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
Benjamin, thanks for the amazing rating. We're glad to see you had an enjoyable stay. Safe travels and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 18, 2024
Jon, we're over the moon to see your review.All the best, Sophie -

10/10 Excellent

Guilherme

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 18, 2024
Guilherme, thanks for the charming review.All the best, Sophie -

6/10 Okay

JAMES

Wouldn’t eat there. Bar not much better
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
We appreciate your feedback, JamesAll the best, Sophie -

8/10 Good

GAV

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
GAV, your lovely feedback is welcomed!All the best, Sophie -

10/10 Excellent

Carlos, Rio de Mouro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from - Hotel Operations Manager on Jan 15, 2024
Thanks for the 5/5 rating, Carlos!All the best, Sophie

10/10 Excellent

ljiljana

Stayed 1 night in Jan 2024
Response from - Hotel Operations Manager on Feb 15, 2024
Thanks for your positive comments, Ljiijana.All the best, Sophie

10/10 Excellent

Roy

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 15, 2024
Wow, 10/10! Thanks so much, Roy.All the best, Sophie -

10/10 Excellent

Bryony

amazing last minute find for a stranded traveler! quiet comfortable room made for a great night sleep. can't thank the receptionist enough.
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 10, 2024
Thanks for your top marks, Bryony!All the best, Victoria -

10/10 Excellent

Renita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night in since we had an early flight at Luton Airport. This place was very close, so made it easy in the morning. Appreciated the continental breakfast options that were available for those of us leaving early for flights. The hotel was a little difficult to find when coming from the train station...but we did eventually find it. Thank you!
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 9, 2024
Thanks for your top marks, Renita.All the best, Sophie-

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. Nice room. Helpful staff
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 9, 2024
Wow, 10/10! Thanks so much, Kate.All the best, Sophie-

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Was as expected, comfortable and convenient Airport Hotel. No complaints.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 9, 2024
Benjamin, thanks for the amazing review.All the best, Sophie-

4/10 Poor

AVICHAY

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 8, 2024
Thanks for your kind words.All the best, Sophie -

4/10 Poor

Arjun

Disliked: Cleanliness, staff & service, property conditions & facilities
No room service, nothing in the room like no microwave, no water, no brushes and so on.
Stayed 4 nights in Dec 2023
Response from HOM on Jan 2, 2024
Arjun, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Sophie - Hotel Operations Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Our stay was for one night, we were satisfalied with everything apart from the greeting when we arrived, the staff member wondered off when we were walking towards the reception desk and when she came back to serve us she presented with an attitude which expressed that 'she wasn't really interested in anything we had to say, zero customer service ' which is a shame because everything else was fine.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
We appreciate your feedback.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.All the best, Sophie -

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommneded
I had a excellent stay, great facilities, professional staff, spacious & spotless room !
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much, Nicholas.All the best, Sophie -

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for plane spotting
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on Dec 29, 2023
Thanks for the 5/5 rating, Alastair.We look forward to seeing you again soon.All the best, Sophie

8/10 Good

zichrian

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Thanks for your feedback, Zichrian.All the best, Sophie -

10/10 Excellent

Beata

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on Dec 22, 2023
Thanks for your top marks, Beata.Best wishes, Sophie

10/10 Excellent

Eve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the 10/10 rating, Eve. We hope to welcome you back and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, spacious rooms, heating and air conditioning in rooms. Enjoyed our stay. Walking distance to the Luton Airport.
Stayed 1 night in Dec 2023
Response from HOM on Dec 19, 2023
Wow, 5-stars! Thanks so much, Haley. We're glad to see you had an enjoyable stay. Safe travels and All the best, Sophie - Hotel Operations Manager.

10/10 Excellent

Ellen

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks so much for your top marks, Ellen.All the best, Sophie -

8/10 Good

M j

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thanks for your positive comments, M!All the best, Sophie -

8/10 Good

Richard, Chichester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rachel was delightful and helped me get breakfast even though they were technically finished. Loved the reindeer headgear! Night team were very accommodating with a late check in and a much needed cold beer!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 8, 2023
Thanks for your lovely review, Richard.See you next time.Best wishes, Sophie

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quick, handy and everything a traveler needs
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 8, 2023
We're grateful for the feedback, Iain.We look forward to welcoming you back.

10/10 Excellent

Ryszard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 8, 2023
Ryszard, thanks a bunch for the kind review!Best wishes, Sophie

6/10 Okay

Jeanie

Liked: Cleanliness, property conditions & facilities, room comfort
A bit shambolic
The hotel was booked out, took awhile to check in, not sure why it's so slow, it was gone midnight and I was up for an early flight so every minute counted, they sent me to a room that was already occupied as someone made a mistake, akarming for the occupant, time wasting for me..... Plus ot was £15 to park for just 5 hours
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 8, 2023
Jeanie, thanks for your feedback.Best wishes, Sophie

8/10 Good

Colin

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 22, 2023
Colin, what a review! Thanks.Best wishes, Sophie -