Suite (Double)
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Reviews of Cromwell Hotel Stevenage

3 out of 5
Cromwell Hotel Stevenage
High Street Old Town, Stevenage, England

Reviews

8.2

Very good

Rating 10 - Excellent. 278 out of 719 reviews" "
Rating 8 - Good. 301 out of 719 reviews" "
Rating 6 - Okay. 82 out of 719 reviews" "
Rating 4 - Poor. 37 out of 719 reviews" "
Rating 2 - Terrible. 21 out of 719 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Jo R on Apr 4, 2024
Thank you for your review, I am delighted you enjoyed your stay and hope to be able to welcome you back in the near future. Kind regards, Jo Rutherford Operations Manager

8/10 Good

Tanika

Liked: Cleanliness, staff & service
The single room is reasonably priced, clean and more spacious than expected. The room was unbearably hot for most of the night. However, preferable to being too cold. View of the carpark though. Not a problem if only there to sleep. Bathroom is lovely, water pressure strong.
Stayed 1 night in Mar 2024
Response from Jo R on Apr 4, 2024
Thank you for your review, we do provide fans in our wardrobes to help when the rooms are warm as some rooms can be hotter than others dependent on where they are situated. I do hope we will be able to welcome you back in the near future. Kind regards, Jo Rutherford Operations Manager

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing for me was the heat inbthe room over night , it was too hot
Stayed 1 night in Jan 2024

2/10 Terrible

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel-immensely disappointed with service
The hotel was lovely - very comfortable and charming. However, it was very difficult to get a parking space in the hotel car park. After I got home I received a parking fine for using their car park. I am appealing this fine. They never asked me for a registration number when I checked in. Additionally I had to leave the hotel one day early and as I had already paid in advance through Hotels.com the hotel was unable to issue a refund and told me to contact Hotels.com. Then they would not cooperate with hotels.com to grant me the refund.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, would recommend
Had a very comfortable stay here. The room and communal areas are decorated beautifully and the staff were welcoming. Would definitely stay again :)
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful in every way
Best hotel we’ve stayed at in some time. Only downside -but personal to us, was no lift or walk-in shower. I’m waiting for hip operation, but I managed anyway and it was worth it. Wonderful location, staff foo etc. can’t fault it
Stayed 2 nights in Dec 2023

4/10 Poor

J

Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Simon

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
Beautiful hotel, lovely helpful and friendly staff. The room was a great size, clean and tidy. The wall lights meant some areas where a little dark, but having an ouside window brightened one end. The only complaint was our room was a very long walk from reception, but signs were clear.
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Nice little hotel, couple of small niggles. Although the parking is free, the sign on the way in says full, you then have to drive around the back and go in the exit. Another annoying factor is the hotel has no lifts and the room was a long walk up and down stairs with cases. The restaurant is also in the building next door. Other than that a nice clean and quiet hotel, would stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Stayed 1 night in Oct 2023

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old hotel and great staff
Stayed 1 night in Oct 2023

4/10 Poor

Susanna

Stayed 2 nights in Oct 2023

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good break
Hotel is great and in a good position, would have been nice if the room had been cleaned during our stay
Stayed 2 nights in Oct 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice... Hotel clean and modern.... Only 2 disappointments.... Bad TV signal and the room had a very noisy water pump or something near by.... Kept disturbing my sleep
Stayed 1 night in Oct 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for business, food and services good
Stayed 1 night in Oct 2023

10/10 Excellent

Aston-Bea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

MARTIN

Stayed 1 night in Sep 2023

10/10 Excellent

christopher

Stayed 2 nights in Sep 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Lovely hotel on the high street on Stevenage. Would definiyely stay again
Stayed 2 nights in Aug 2023

10/10 Excellent

Leslie

Stayed 1 night in Jul 2023

8/10 Good

Dean

Stayed 1 night in Jul 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stop over
stayed for one night. plenty of free parking. Easy check-in. A bit of a walk up and down stairs to get to room .Room and bed fine clean and tidy . Area out side ok for pubs.
Stayed 1 night in Jun 2023

6/10 Okay

Sally

Stayed 2 nights in Jun 2023

8/10 Good

Robert

Stayed 3 nights in Jun 2023

10/10 Excellent

June

Stayed 1 night in Jun 2023

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming olde english property.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Lovely staff shame some issues with cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and so well located in Old Town Stevenage. We absolutely loved it. The staff were so helpful and the room fantastic.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a wedding all ok
Stayed 2 nights in May 2023

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 3 nights in May 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location & breakfasts!
Great stay! We have stayed here before and it never disappoints. The breakfast is fantastic!
Stayed 1 night in May 2023

10/10 Excellent

christopher john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Beverley

Stayed 1 night in Nov 2022

8/10 Good

Paula

Stayed 1 night in Apr 2023

10/10 Excellent

Melanie

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Stayed 1 night in Apr 2023

10/10 Excellent

Lee

Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Stayed 1 night in Apr 2023