Exterior

Reviews of Hilton Garden Inn Beaumont, TX

3 out of 5
Hilton Garden Inn Beaumont, TX
3755 IH-10, Beaumont, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 830 reviews" "
Rating 8 - Good. 217 out of 830 reviews" "
Rating 6 - Okay. 74 out of 830 reviews" "
Rating 4 - Poor. 30 out of 830 reviews" "
Rating 2 - Terrible. 20 out of 830 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce, Corpus Christi

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine property but parking lot was full; suspect businesses next door are using your spaces.
Stayed 1 night in Mar 2024
Response from Courtney on Mar 29, 2024
I'm glad to see that you enjoyed your stay with us. I will look into this parking situation. Have a good day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great pillows!
Stayed 1 night in Mar 2024
Response from Courtney on Mar 12, 2024
Aww, I'm glad you love the pillows. Thanks for staying with us. Have a good day.

10/10 Excellent

Chase

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent. I do wish they had dumbbells in the gym and some small repairs are due in the room but it was a good stay. I enjoyed the hot tub
Stayed 4 nights in Feb 2024

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Courtney on Mar 20, 2024
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a great day!

4/10 Poor

Felicia

Disliked: Staff & service, property conditions & facilities
Nothing about this hotel says “Marriott” or maintains the Marriott quality that keeps people going back. It’s as if they took an old hotel, slapped on some tacky paint, hosed it down in Lysol, stuck a street urchin at the front desk, and overcharge travelers. From the first step inside the door, I felt I was in a cheap, rundown, dirty hotel, that smelled of musk and Lysol. Marriott can do much better.
Stayed 1 night in Jan 2024
Response from Courtney on Jan 28, 2024
I'm sorry that you had such a terrible experience at whichever Marriot you were staying at. However, I don't think this review was for us as we are the Hilton Garden Inn Beaumont. Have a good day.

8/10 Good

debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & welcoming. Room clean but the shower ceiling was shoddily repaired & looked terrible. Would never pass a “punch list.” Beds & pillows comfortable, biggest complaint was the hallway noise & hearing people walk on the floor above. Wouldn’t stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist were extremely polite and helpful. The grounds and hotel were immaculate and easily accessible to the freeway and other facilities.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ivy on Nov 19, 2023
Thank you for your feedback! We're glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so impressed with this property. Very clean, safe, convenient to everything. Staff was so friendly and efficient. We will definitely return.
Stayed 1 night in Nov 2023
Response from Courtney on Nov 14, 2023
Thank you so much! I'm so glad that you enjoyed your stay with us! Have a good day, and we look forward to seeing you again.

4/10 Poor

Albert

Business traveller
Disliked: Room comfort
The bed was so uncomfortable the pillows wore out very noisy room next to the construction site no free breakfast shame shame on this motel at the price !
Stayed 10 nights in Oct 2023
Response from Courtney on Nov 2, 2023
I'm so sorry that you didn't enjoy your stay with us. The construction has been super frustrating to deal with, but I apologize for the noise you experienced. As for breakfast, we order a full cooked to order breakfast experience instead of a complimentary buffet. That being said, there are options that include the price of breakfast with you room if you'd be interested in doing that next time. Have a good day.

2/10 Terrible

Andre

Stayed 1 night in Oct 2023
Response from Ivy on Nov 19, 2023
We're sorry that you did not enjoy your stay. Please let us know how we can improve!

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Courtney on Oct 25, 2023
Thank you for staying with us. I'm glad to see that you enjoyed your stay. Have a good day.

10/10 Excellent

denotra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtney on Oct 22, 2023
Thank you for staying with us. I'm happy to see you enjoyed your stay! Have a good day!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtney on Oct 22, 2023
Thanks for staying with us! I'm so glad to see you enjoyed your stay! We hope to welcome you back in the future. Have a great day!

10/10 Excellent

Electra

Stayed 1 night in Oct 2023
Response from Courtney on Nov 14, 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 Excellent

Kendra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience very clean
Stayed 1 night in Aug 2023
Response from Courtney on Oct 18, 2023
Thank you for staying with us and leaving a review. I'm glad to see that you enjoyed your stay. I'll let housekeeping know to keep up the good work! Have a great day!

10/10 Excellent

Daniel, Sarepta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are great. The only downside is all the road construction in this whole area. But when road construction is complete, it will be nice.
Stayed 5 nights in Oct 2023
Response from Ivy on Oct 14, 2023
Thank you for your feedback! We appreciate your patience with the roadways and look forward to seeing you again. Cheers!

10/10 Excellent

Sterling

Stayed 1 night in Oct 2023
Response from Courtney on Oct 10, 2023
Thank you so much for staying with us. I'm glad to see that you enjoyed your stay. We hope to welcome you again in the future. Have a good day!

10/10 Excellent

Renna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to get a accessible room because we have a wheelchair-bound family member and the room far exceeded any expectations that we had. It was absolutely beautiful room, great for you, the pool had a lift for our family member to swim, it was just a wonderful room especially for someone who build a disability it made things so much more pleasant for our trip. The staff was outstanding. Super outgoing. The daytime front desk employee went well out of her way to suggest ideas for us to have fun while we were visiting and she was extremely accommodating and the rest of the staff was just as great.
Stayed 2 nights in Sep 2023
Response from Ivy on Sep 26, 2023
Thank you so much for your kind accolades! We're happy that we could make your whole family feel at home. We look forward to seeing you next time you're in town. Cheers!

8/10 Good

John, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, helpful staff!
Stayed 1 night in Sep 2023
Response from Courtney on Sep 15, 2023
Thank you for staying with us. I'm happy to see that you enjoyed it. We hope to welcome you back in the future. Have a good day.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I had was the lights went off. Because of this I was unable to finish working for the day. It also became a litter hot in the room.
Stayed 3 nights in Sep 2023
Response from Courtney on Sep 13, 2023
I'm so sorry to hear about this issue. While power outages are something that we can't control, I understand that i can be very frustrating. I hope we can welcome you back in the future.

10/10 Excellent

Deno, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat updated propert
Stayed 1 night in Sep 2023
Response from Courtney on Sep 10, 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Courtney on Sep 4, 2023
Thank you so much for staying with us. I'm glad you enjoyed it. Have a good day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Courtney on Sep 1, 2023
Thank you for staying with us. I'm glad to see you enjoyed it. Have a good day!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Rooms and hotel was clean. No free breakfast, but could buy.
Stayed 1 night in Aug 2023
Response from Ivy on Aug 20, 2023
Thank you for your feedback! I'm happy to hear you enjoyed our standard of cleanliness and we look forward to welcoming you again. Cheers,

10/10 Excellent

MICHAEL, KINGWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Courtney on Aug 18, 2023
Thanks for staying with us. We hope to see you again in the future. Have a good day.

8/10 Good

Keith

Business traveller
Liked: Staff & service, room comfort
Good but not their best.
This stay wasn’t as great as the first. Price of the room was way higher. There was a poorly patched hole in the bathroom door. Black light test revealed splashes of fluid on the walls near the bed. Bugs in the shower. Food on the carpet near the air conditioner. The air conditioner would not cool the room as well as the last room. This stay want my usual good experience.
Stayed 1 night in Aug 2023
Response from Courtney on Aug 9, 2023
I'm so sorry that you had such a poor experience this time with us. Thank you for letting us know about these issues so that we can fix them. Guest feedback is an important part of the hospitality industry, so we appreciate any information you'd like to share. We hope to welcome you again in the future. Have a good day.

10/10 Excellent

Keith

Business traveller
Liked: Property conditions & facilities, room comfort
Great stay
I enjoyed the bed over all. The room was clean (I check with a black light), and I like the large desk for setting up my office. Service was good, check in was good, and the location had easy access to the interstate. I prefer Hilton because it’s consistent anywhere I go.
Stayed 1 night in Aug 2023
Response from Courtney on Aug 9, 2023
Thank you for staying with us and for leaving us a review. We are glad that you enjoyed your stay. We hope to welcome you back in the future.

10/10 Excellent

Rev Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to lodge
Stayed 1 night in Jul 2023
Response from Ivy on Jul 31, 2023
Thank you! We hope to welcome you back soon.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Tried to stay on the “way back home” but price jumped $60 a room from Thursday night to Monday night. Crazy! Other than that, I’d stay here every chance I got! It was top notch!!!
Response from Courtney on Jul 26, 2023
Thank you so much for staying with us. Yeah, our rate Monday thru Wednesday is typically higher bc we usually sell out those days. I hope to welcome you back in the future. Have a great day!

10/10 Excellent

MARIANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Courtney on Jul 21, 2023
Thank you so much for staying with us. I'm glad you enjoyed it. Have a good day.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Courtney on Jun 27, 2023
Thank you for staying with us. I'm so glad to see you enjoyed your stay. Have a great day!

6/10 Okay

S

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The gentleman at the front desk was not only rude the day we checked in but his behavior was the same throughout the entire stay. . He, apparently, works at another hotel (where we stayed 2 nights later) and his behavior was the same - hostile. We noticed his behavior was quite the opposite with others - courteous, accommodating, and even eagerly helpful. Breakfast was another matter entirely. The waitress was a behaved similarly to the receptionist, eagerly helping certain customers and giving little attention to other customers like ourselves. On top of that, our breakast omelet came with a surprise - it was half full of jalapeños and little vegetables! Who knew jalapeñoss are supposed to be in excess in an omelet, making the omelet inedible altogether? Said mishap was neither met hy an apology or attempt to correct. I can't imagine how they treat others if they're treating established community members like myself like this . I will never be returning to HGI Beaumont and won't recommend anyone to stay here. I've been to a HGI in Texas recently and was treated like everyone else. T. This is clearly an isolated issue but, regardless, needs to be taken seriously as the same staff works at Homewood Suites nearby (much better experience there, however).
Response from Courtney on Jun 25, 2023
I'm so sorry that this was your experience with us. I'll be forwarding your comments to the correct departments. Have a good day.

10/10 Excellent

Jennifer, Huffman

Liked: Cleanliness, staff & service, property conditions & facilities
Check I was smooth and easy. Staff was accommodating and friendly. Rooms was spacious and clean.
Stayed 2 nights in Jun 2023
Response from Courtney on Jun 20, 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. We hope to welcome you again in the future. Have a good day.

2/10 Terrible

yadira

Travelled with family, Travelled with family and small children
Liked: Staff & service
The Room was over 80 degrees and there was no electricity. We were told it would be back by midnight and it wasn’t. We had our kids with us and they cried until we left. It was a horrible night we needed up leaving between 12:30am - 1:00am. We couldn’t not be there a second longer it was so hot. :(
Stayed 1 night in Jun 2023
Response from Courtney on Jun 14, 2023
I'm so sorry for the experience you had with us. Unfortunately, the power company didn't get our power back on until very late the following day. Again, sorry.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Storm came through Saturday evening, which knocked out most of the power to the hotel. No A/C, which besides being cooler helps drowned out the noise from the interstate nearby. 3:30 AM wake up call and there was no power in the bathroom, no hot water and no coffee.Unfortunate there was not a stronger generator back up.
Stayed 1 night in Jun 2023
Response from Courtney on Jun 14, 2023
I want to apologize for the experience you had with us. Unfortunately, the power wasn't restored until very late the next afternoon. I hope that you'll give us another chance if you are ever in the Beaumont area again. Have a good day.

4/10 Poor

Dionne

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Courtney on Jun 14, 2023
Thanks for leaving a review. I'm sorry that you didn't enjoy your stay. Have a good day.

8/10 Good

Konnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel only thing is uncomfortable matress. Most uncomfortable bed ever. I will have to pass this hotel up next time
Response from Ivy on Jun 5, 2023
I am so sorry to hear you did not sleep well. I will pass the feedback on to management. Thank you for taking the time to share your experience!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Courtney on May 13, 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. We hope to welcome you again in the future. Have a good day!

10/10 Excellent

Kedric

Stayed 1 night in Apr 2023
Response from Courtney on May 21, 2023
Thank you so much for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Courtney on May 20, 2023
Thank you for staying with us. I'm glad to see you enjoyed your stay. Have a good day.

10/10 Excellent

KATHY

Stayed 1 night in Apr 2023
Response from Courtney on Apr 26, 2023
Thanks for staying with us. I'm glad to see that you enjoyed your stay. Have a great day!

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great, everything was good, staff was friendly, this is about the 3rd stay for us here.
Stayed 1 night in Apr 2023
Response from Courtney on Apr 10, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael

Stayed 1 night in Apr 2023
Response from Courtney on Apr 26, 2023
Thank you for staying with us. I'm pleased to see you enjoyed your stay. Have a good day.

10/10 Excellent

Frederick

The staff was excellent, the room was very clean and clean smelling!!!! And the parking lot was inviting.
Stayed 1 night in Mar 2023
Response from Courtney on Apr 3, 2023
Thank you for staying with us. I'm glad that you enjoyed it. We look forward to welcoming you again in the future. Have a good day.

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Courtney on Mar 28, 2023
Thank you for staying with us. I'm glad that you enjoyed your stay. Have a good day.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy. Comfortable beds!
Stayed 1 night in Mar 2023
Response from Courtney on Mar 26, 2023
Thank you for staying with us. I'm glad you enjoyed it. Have a good day.

6/10 Okay

cindylee

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Courtney on Mar 25, 2023
Thank you for staying with us. Have a good day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Courtney on Mar 22, 2023
We are so glad that you enjoyed your stay with us. Have a great day!

8/10 Good

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - Clean - Affordable - Updated - Great staff Cons: - Bed wasn’t the most comfortable
Stayed 1 night in Mar 2023
Response from Courtney on Mar 22, 2023
I'm sorry to hear that you didn't get the night of sleep our guests deserve. Thank you for letting us know. Have a good day.