2 bars/lounges

Reviews of Francis Hotel Bath

4 out of 5
Francis Hotel Bath
Queen Square, Bath, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 313 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located in heart of Bath
Stayed 1 night in Feb 2024
Response from Bruce Marques on Feb 27, 2024
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

4/10 Poor

Russ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient in centre of Bath. Reception staff were excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
Stayed 1 night in Dec 2023

8/10 Good

Yolanda

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
Stayed 1 night in Nov 2023

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and a quirky hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Food was delicious and the staff were super efficient and very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Amenities
Great find in the centre of Bath. Room was well presented and comfortable. Bar service was good. Food and drink pricey. Long stay car park a short walk away. Loved this hotel and will be back.
Stayed 1 night in Nov 2023

6/10 Okay

Philippa

Travelled with group
All good except for: the heating system in the rooms. The controls seemed to cut out regularly and it was never quite warm enough The pillows - rock hard, the cheapest kind of fillings. The hotel should pay more attention to these basic things and less on things like fake antique telephones
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prefect
Lovely tradition hotel right in the centre of bath
Stayed 2 nights in Nov 2023

8/10 Good

bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located to walk around the beautiful historic city. Window in room needed replaced so was drafty. Some of the front desk staff were not that helpful. If they did not know the answer about parking and tours, they should have offered to find out. Great fish and chips though!
Stayed 2 nights in Oct 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic
Fab historic town. This hotel is in what felt like a time warp. Amazing. Eat out every day and you will always find a quality new experience....
Stayed 3 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, family friendly, excellent facilities, great location and easy parking.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Teresa

Travelled with group
Disliked: Staff & service
Ideal base for exploring Bath. Breakfast very poor for the price charged. Experienced much better quality whilst staying in budget hotels. Expected better service from this hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent weekend with very friendly and helpful staff who did everything to make our stay so comfortable and enjoyable. Thank you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
We were welcomed and because it was our anniversary we were given an upgrade and a bottle of bubbly - the reception staff especially Molly was exceptional
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Stayed 2 nights in Oct 2023

10/10 Excellent

paul

Stayed 1 night in Oct 2023

6/10 Okay

Graham

Stayed 1 night in Oct 2023

10/10 Excellent

geraldine

Stayed 3 nights in Oct 2023

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Great Location in Bath
Great Location, Staff brilliant, fantastic Hotel, food and service was spot on, Parking was easy in the hotel Car park, although as I guest the £20 was nothing, but would have thought as staying at the Hotel should have been free.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the centre of Bath
Comfortable stay right in the centre of Bath. Great position, with parking as a bonus. Friendly helpful staff. The mini fridge with fresh milk and water was a great touch.
Stayed 2 nights in Sep 2023

6/10 Okay

Ian Anthony

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Von

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Francis is beautifully located on Queen Square, within easy walking distance of Bath’s major tourist attractions. The room was clean and comfortable. Our evening meal in the restaurant was phenomenal. The restaurant is a hid gem. I can’t recommend it enough.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023

8/10 Good

George

Travelled with partner
Great staff. Hard beds and pillows. Shower fitting was practically hanging off the wall. But we love the hotel and location.
Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to tourist sites
Stayed 2 nights in Sep 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First anniversary stay
Visiting Bath for our first wedding anniversary. We stayed at The Francis last year for a couple of nights and just had to return. No other hotel in Bath is quite like this, it’s quirky, quaint and so friendly. After mentioning the reason for our visit, we had a complementary glass of bubbles each and a box of assorted macarons on the house. We will definitely be returning once more.
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We thought the bathtub was unsafe and was hard to get in and out of. Room was dated. Needed a new bed as it was tired and worn. Staff was great and a big shout out to Paul in the bar.

10/10 Excellent

Chloe

Stayed 1 night in Aug 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath at its best
Most lovely stay at the Francis. Nice and comfortable bedroom, the property keeps well the atmosphere of grandeur of yesteryear. Great service, we felt welcomed at all times. The Boho Marche restaurant adds a nice exotic touch to the ambience, the food is of high quality and the service is friendly and efficient. Parking facilities were also a big plus to our stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Salman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at Francis Hotel Bath
Nice hotel centrally located - almost everything is 5 or 10 mins walk. Very nice staff. If anything - cleanliness can be improved a tad and our room was probably the smallest in the hotel but it was nice and cosy. highly recommended.
Stayed 2 nights in Aug 2023

2/10 Terrible

Yvonne

Stayed 1 night in May 2023

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overnight in Bath
Great location, friendly staff, room wad a little tired in places, but was comfortable and served our need for an overnight stay in Bath very well.
Stayed 1 night in Aug 2023

10/10 Excellent

Wilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location for exploring Bath
Stayed 1 night in Aug 2023

10/10 Excellent

Larisa-Cosmina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023