Minibar, in-room safe, desk, rollaway beds

Reviews of 89 Hotel

3 out of 5
89 Hotel
Jl.Pembangunan Baloi Blok VI, Penuin, Batam, Batam Island

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 310 reviews" "
Rating 8 - Good. 137 out of 310 reviews" "
Rating 6 - Okay. 63 out of 310 reviews" "
Rating 4 - Poor. 19 out of 310 reviews" "
Rating 2 - Terrible. 6 out of 310 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rhys

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Booked 2 days but decided to cut short my stay. The carpets were sticky n there were stains on the bedsheets and pillows. Couldn’t sleep as the rain hitting on the windows were super loud.
Stayed 2 nights in Dec 2023
Response from Karin GRO of 89 Hotel on Jan 29, 2024
Dear Guest,Apologies for any inconvenience you may have experienced. We take your concerns seriously and are committed to addressing them to ensure a better experience in the future. Thank you for bringing this to our attention.If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back to 89 Hotel in the future.Thank you once again for choosing 89 Hotel Batam and for sharing your thoughts with us.Warm regards

10/10 Excellent

Yilong

Stayed 1 night in Dec 2023
Response from Karin GRO 89 Hotel Batam on Jan 29, 2024
Dear Guest,We thank you for the time you have taken to share your experience during your recent stay with us.On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.Best Regards

2/10 Terrible

Linda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here if u r non smoker
Dont stay here if u are non smoker. I have stated my request non smoking room when booked delux room. However the room was upgraded to junior suite SMOKING room. The smell was unbearable. I checked with them next day why i was givien a smoking room. They claimed that the room has already cleaned up before letting me to stay. Dont ever stay in this hotel again
Stayed 1 night in Dec 2023
Response from Karin GRO of 89 Hotel on Jan 29, 2024
Dear Guest,Apologies for any inconvenience you may have experienced. We take your concerns seriously and are committed to addressing them to ensure a better experience in the future. Thank you for bringing this to our attention.If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back to 89 Hotel in the future.Thank you once again for choosing 89 Hotel Batam and for sharing your thoughts with us.Warm regards

8/10 Good

Eleazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good. Staff are friendly.
Stayed 2 nights in Nov 2023
Response from Karin GRO of 89 Hotel on Nov 18, 2023
Dear Guest,We thank you for the time you have taken to share your experience during your recent stay with us.On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.Best Regards

10/10 Excellent

Vilma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stay
Stayed 1 night in Sep 2023
Response from Karin GRO 89 Hotel on Oct 15, 2023
Dear Guest,We thank you for the time you have taken to share your experience during your recent stay with us.On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work.Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

Beyond

Travelled with group
Liked: Amenities
very good
Stayed 1 night in Jul 2023
Response from Karin GRO 89 Hotel on Aug 17, 2023
Dear GuestThank you for taking the time to review our hotel. Your feedback is greatly appreciated ! Hope to see you again soon .

8/10 Good

Jackson

Liked: Staff & service
Ok
Stayed 1 night in Jul 2023
Response from Karin GRO 89 Hotel on Aug 17, 2023
Dear Guest, Thank you for taking the time to review our hotel. Your feedback is greatly appreciated, Hope to see you soon!Best Regards

6/10 Okay

Rena

Stayed 1 night in May 2023

10/10 Excellent

Pee Hian

Stayed 1 night in May 2023

2/10 Terrible

Lai Whatt

Cannot change date. Lost $138. Will not book with Expedia.
Stayed 1 night in May 2023

8/10 Good

HOUSTON

Stayed 3 nights in Apr 2023

8/10 Good

CHEE KWONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has done a great improvement since my last stay.
Stayed 8 nights in Mar 2023
Response from GRO on Apr 25, 2023
Dear Sir/Mdm, We thank you for the time you have taken to share your valuable experience during your recent stay with us. On behalf of the entire team of 89 Hotel-Batam, we are very pleased to learn that you enjoyed your stay and happy staying with us. It is always encouraging for us to know you are satisfied with our services as it is what we have been striving for everyday and will certainly motivate us to keep up the good work. Your positive comment will be passed on to the entire team which definitely will motivate us to serve you better in the near future

6/10 Okay

Haja Najee

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel standard room is very small I have to upgrade to a bigger room have to pay extra and yet aircon could not control and toilet bath tub not in good condition.anyway for budget travellers is good.
Stayed 1 night in Mar 2023

8/10 Good

Tok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service staffs are friendly and helpful.
Stayed 3 nights in Feb 2023
Response from GRO on Apr 25, 2023
Dear Sir/Mdm, We thank you for the time you have taken to share your valuable experience during your recent stay with us. On behalf of the entire team of 89 Hotel-Batam, we are very pleased to learn that you enjoyed your stay and happy staying with us. It is always encouraging for us to know you are satisfied with our services as it is what we have been striving for everyday and will certainly motivate us to keep up the good work. Your positive comment will be passed on to the entire team which definitely will motivate us to serve you better in the near future

10/10 Excellent

Zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 2 nights in Feb 2023
Response from GRO on Apr 25, 2023
Dear Sir/Mdm, We thank you for the time you have taken to share your valuable experience during your recent stay with us. On behalf of the entire team of 89 Hotel-Batam, we are very pleased to learn that you enjoyed your stay and happy staying with us. It is always encouraging for us to know you are satisfied with our services as it is what we have been striving for everyday and will certainly motivate us to keep up the good work. Your positive comment will be passed on to the entire team which definitely will motivate us to serve you better in the near future

8/10 Good

Rian

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Service
Friendly service and decent room.
Stayed 2 nights in Jan 2023

8/10 Good

Titus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but slightly costly
Stay was quite good overall. Place is relatively new and clean. Only thing that was not good was the shower. It has a fixed shower head at a height and the hot water does not worked well. Free shuttle services are for premium rooms and above.
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

One night in Batam
Stayed for 1 night over the CNY holiday. The room has no proper wardrobe. When I asked for the iron & ironing board during my check-in, they said they will look inito it. After dinner when asked again, they said the guest still haven't returned it; and was asked to check again the nx day @ 7am. When I called several times housekeeping & reception at 7am, there were no answers. Finally, someone picked up at abt 8am. Few minutes later, they sent to my room, iron & a bedsheet! So they do not have ironing borad?? During our breakfast, there was power trip a couple of times. Despite the hiccups, it was an okay stay for 1 night.
Stayed 1 night in Jan 2023

10/10 Excellent

Zhou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it is located between two popular malls (Grand Batam, BCS), and a huge variety of coffee shops and eateries. Beautiful place, passionate staff, overall a very satisfying experience.
Stayed 1 night in Jan 2023
Response from GRO on Jan 25, 2023
Dear Sir/Mdm, We thank you for the time you have taken to share your valuable experience during your recent stay with us. Indeed our location is within walking distance to many interesting places in Batam, be it choices of delicacies, entertainment and many more could be easily find Don't hesitate to ask for our advice in looking for local hidden gem and looking forward to serve you again in the near future

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When check in only 2 rooms are ready. The third room is ready in evening, compared is much smaller than other 2.
Stayed 2 nights in Dec 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok la !
Stayed there previously, clean basic hotel .
Stayed 1 night in Dec 2022

4/10 Poor

Veerayah

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Karin GRO 89 Hotel Batam on Nov 18, 2023
Dear Madam,Apologies for any inconvenience you may have experienced. We take your concerns seriously and are committed to addressing them to ensure a better experience in the future. Thank you for bringing this to our attention.If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back to 89 Hotel in the future.Thank you once again for choosing 89 Hotel Batam and for sharing your thoughts with us.Warm regards

10/10 Excellent

VICTOR

Stayed 3 nights in Dec 2022

6/10 Okay

Mahinder

Stayed 1 night in Nov 2022

10/10 Excellent

Zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Tok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Azman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the strategic location to nearby malls, marts, local food varieties, more food varieties and more food varieties 😁👍👍
Stayed 4 nights in Sep 2022
Response from Kareen on Sep 14, 2022
Dear Mr.Azman, We thank you for the time you have taken to share your valuable experience during your recent stay with us. On behalf of the entire team of 89 Hotel-Batam, we are very pleased to learn that you enjoyed your stay and happy staying with us. It is always encouraging for us to know you are satisfied with our services as it is what we have been striving for everyday and will certainly motivate us to keep up the good work. Your positive comment will be passed on to the entire team which definitely will motivate us to serve you better in the near future

10/10 Excellent

Nina

Stayed 1 night in Aug 2022
Response from Kareen on Aug 31, 2022
Dear Nina, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our property. And we hope to see you back at 89 Hotel, Batam

10/10 Excellent

Zulkifli

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Kareen on Aug 25, 2022
Dear Zulkifli, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our property. And we hope to see you back at 89 Hotel, Batam

10/10 Excellent

Zulkifli

Stayed 1 night in Aug 2022
Response from Kareen on Aug 22, 2022
Dear Zulkifli, Thank you for taking the time to review our property, your rating is very much valued and we hope to see you back at 89 Hotel, Batam

8/10 Good

Mohd Jasman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Kareen on Aug 22, 2022
Dear Mohd Jasman, Thank you for taking the time to review our property, your rating is very much valued and we hope to see you back at 89 Hotel, Batam

10/10 Excellent

Tok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staffs
Stayed 1 night in Feb 2020
Response from Leny on Feb 17, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

Zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 1 night in Feb 2020
Response from Leny on Feb 17, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Leny on Feb 17, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

8/10 Good

Ravindran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been staying this hotel many times so far good . Cheers 👍
Stayed 1 night in Jan 2020
Response from Leny on Jan 24, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

ToniOK, Japan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good staffs, delicious breakfast, cheap but good rooms, and very convenient location. I already stayed here six times from Japan. Highly recommended.
Stayed 7 nights in Dec 2019
Response from Leny on Jan 24, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Leny on Feb 17, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

8/10 Good

Wei Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness can still be better.
Stayed 1 night in Dec 2019
Response from Leny on Dec 16, 2019
Thank you for your stay with us. We will pay more attention to the cleanliness as you suggested. Looking forward to serve you soon in the near future.

2/10 Terrible

Richie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked executive suite... price is high and horrible room. Please avoid it, go for basic room will do for the price.
Stayed 1 night in Dec 2019

6/10 Okay

Joe

Stayed 1 night in Nov 2019

10/10 Excellent

KHAIRIL, Malaysia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Everything is good. But still required safety box inside each room. Not at lobby.
Stayed 3 nights in Nov 2019
Response from Darsan on Jan 24, 2020
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
89 Hotel literally sits in the middle of local food places, including roadside hawkers, casual restaurants, and bigger (open air) food courts. Despite its location next to a not-very-clean canal, there is no pesky scent (unless you stand in front of it). Walking distance to Grand Batam Mall, BCS Mall, a convenience store, I enjoyed the easy access to roadside seafood options the best. There is also a pretty decent rooftop bar at Vanilla Hotel next to 89. There is not too many cons that really affected my stay. You have the occasional cigarette smell in room, non-carpeted floor in room (which is a good deterrent from a dusty environment), which is all about it. The in-house gym, spa, gender-separated jacuzzi are great facilities to check out. E-hailing taxis is not a problem, both to and from the hotel. Food are generally cheaper, and even yummier at the roadside stalls.
Stayed 3 nights in Oct 2019
Response from LENY on Oct 16, 2019
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

Nengsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Leny on Nov 13, 2019
Hi, Thank you for your kind comments and looking forward to serve you again in the near future. Have a nice day

8/10 Good

Muhammad Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay
2nd time I stayed in this property. Good staff attitude, from the front office, restaurant and housekeeping and security staff. Always attentive and always meet my expectation eg. simple request for towel change was done within 10mins. After just one sit-in in the restaurant for coffee, the staff seems to recognize the hotel guests and greets. They even joked with the guests. These simple qulities are nice soft skills that even some bigger hotels staff do not practice. The property overall has a nice welcoming ambience, clean rooms and food is average but acceptable. Value for money.
Stayed 1 night in Sep 2019
Response from LENY on Oct 16, 2019
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Big spacious rooms but basic breakfast
Stayed 1 night in Aug 2019

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Darsan on Aug 19, 2019
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Darsan on Aug 19, 2019
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.

8/10 Good

Tok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 star service staff Hotel
Friendly staffs
Stayed 3 nights in Jul 2019
Response from Leny on Aug 19, 2019
Dear Sir/Mdm, We thank you for the time you have taken to share your experience during your recent stay with us. On behalf of the entire team here at 89 Hotel-Batam, we are very pleased to read that you enjoyed your stay and happy staying with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday and this will certainly motivate us to keep up the good work. Your positive comment will be passed on to the team which definitely will motivate them to provide and maintain a better service.