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Reviews of Hotel le Windsor Grande Plage Biarritz

4 out of 5
Hotel le Windsor Grande Plage Biarritz
11 avenue Edouard VII, Biarritz, Pyrenees-Atlantiques

Reviews

9.0

Wonderful

Rating 10 - Excellent. 384 out of 670 reviews" "
Rating 8 - Good. 214 out of 670 reviews" "
Rating 6 - Okay. 45 out of 670 reviews" "
Rating 4 - Poor. 15 out of 670 reviews" "
Rating 2 - Terrible. 12 out of 670 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Amenities
The view of the ocean from our room was magnificent.
Stayed 1 night in Apr 2024

10/10 Excellent

JH

Liked: Cleanliness, staff & service, property conditions & facilities
close to the beach and attractions.
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Stayed 1 night in Mar 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money with quality service and facilities.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the beach!! Close to everything. Super friendly staff in particular Emma who secured me a dinner reservation at at hard to get into restaurant on a Friday night. And I loved the baggage holding service before and after check-in and the offer of a shower after checking out near the reception desk so I could enjoy one more ocean swimming experience. Just wonderful all around.
Stayed 1 night in Sep 2023

8/10 Good

Natasha

Liked: Cleanliness, staff & service
Good service and lovely staff. Great breakfast. But poor design of rooms. The bed was very comfortable but the room size and bathroom were too small. Shower leaked a lot into the bathroom vanity area and as for services, there was no iron, no milk, and not enough hanging space and no hooks to hang wet swimwear. Also no beach towells were provided.
Stayed 2 nights in Aug 2023

6/10 Okay

Yasmine

Travelled with family
Liked: Cleanliness, staff & service
Good room. Not so great of lobby and very bad elevator situation! Overall this place needs some upgrading.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but tiny rooms
Nice, cute hotel in great location. Nice breakfast and people were very friendly, but tiny rooms. Not much space to walk around the bed.
Stayed 1 night in Aug 2023

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Stayed 3 nights in Jul 2023

8/10 Good

Alvaro

Stayed 3 nights in Jul 2023

10/10 Excellent

Kee Beom

Stayed 2 nights in Jul 2023

8/10 Good

Cristina

Stayed 1 night in Jun 2023

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was wonderful- the place just smelled like urine and was either very hot or very cold. Bed was decent and breakfast was good.
Stayed 1 night in Jun 2023

10/10 Excellent

Harold

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel management repeatedly went out of its way for us. Wonderful place and great location overlooking the sea and in the middle of the best part of the city.
Stayed 1 night in May 2023

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the beach
Stayed 3 nights in May 2023

10/10 Excellent

Sean

Stayed 1 night in May 2023

10/10 Excellent

Kathryn

Stayed 2 nights in May 2023

10/10 Excellent

LENA

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is amazing very nice and very clean

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighrltful
No on site parking is a problem. Extremely busy everywhere so hard parking anywhere close. Must be murder in the season we were there in December. Great restaurant for dinner at the hotel and breakfast was great. Room fine, sea view lovely and you can hear the ocean. Very clean and well run. Would love to return only the parking would stop me.
Stayed 1 night in Dec 2022

8/10 Good

Eli, Lochristi

Stayed 1 night in Nov 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great view! The breakfast was awesome!
Stayed 1 night in Oct 2022

10/10 Excellent

Maria Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y ubicación del hotel
Stayed 1 night in Oct 2022

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 3 nights in Sep 2022

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

ANTHONY

Stayed 1 night in Sep 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I extraordinary stuff. Great location
Stayed 1 night in Sep 2022

8/10 Good

Jovita

Liked: Cleanliness, staff & service
Over priced
Room was small a few touch ups required good location staff very attentive breakfast average overall over priced
Stayed 2 nights in Sep 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it !!
Ideally located Design /Boutique hotel - we would not hesitate to stay here again. +++ Ocean view is superlative. - WiFi kept dropping.
Stayed 2 nights in Sep 2022

10/10 Excellent

Abhimanyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hospitable
Amazingly friendly staff and very helpful. We checked in late at night with my daughter not feeling well. The night porter helped with the bags and also offered to call a Doctor immediately if we needed one. Felt really looked after.
Stayed 1 night in Sep 2022

8/10 Good

Matthew, Cherry Hills Village

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Windsor is a perfect location for the beach. Room size is very Euro/French size. Breakfast is great. No other major amenities like a pool or workout facility. Staff is extremely nice.
Stayed 2 nights in Aug 2022

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and made the stay amazing. The property was beautiful and our room was perfect for our family. Breakfast was also very good. Would stay here again for sure and will recommend to others traveling this way in the future.
Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Stayed 1 night in Jun 2022

10/10 Excellent

Margot

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful. The hotel is very nice and the location is perfect. You walk out the door and onto the beach. They gave our friend’s child sand toys to play with!
Stayed 1 night in Jul 2022

10/10 Excellent

natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Amazing rooms Friendly staff
Stayed 1 night in Jul 2022

10/10 Excellent

Elisabeth, hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach. Shops and restaurants
Stayed 2 nights in Jul 2022

10/10 Excellent

Kevin

Stayed 1 night in May 2022

10/10 Excellent

Des

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location noting like the anonymous large chains.
Stayed 4 nights in Apr 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close too the beach and shops. Breakfast was wonderful.
Stayed 1 night in Apr 2022

8/10 Good

Myriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have paid a little extra to have a beach view as my room was super plain. But my fault, good breakfast, and great customer service. It's in the middle of the city so you can walk everywhere.
Stayed 1 night in Apr 2022

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful corner room. The staff were ALL extremely helpful and friendly and spoke English. Breakfast was very good
Stayed 3 nights in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location located on the grande plage. The receptionist and all the staff were very helpful and friendly. Very nice would go back.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour at the Windsor hôtel
We were delighted by the welcome by the Staff on arrival. The room was very clean, the bed very comfortable. Just one criticism, the awful smell from drains which was never addressed. A shame because they have a super hotel and sea views with a devoted and efficient Staff. The rate was reasonable too!
Sea view
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Beach access Biarritz
We loved Biarritz. Although are view was not full on it was spectacular. Room was spacious for some reason it was handicapped room. Shower was spacious and easy to get in and out. Biarritz was one of our favorite cities. Nice breakfast. Room service would have been ice for the first night as we arrived late and tired. Overall we loved it
Stayed 3 nights in Oct 2021

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Amazing staff and great location
Stayed 1 night in Oct 2021

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel , the friendliness and eagerness of the staff to help
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, excellent staff
Stayed 1 night in Aug 2021

4/10 Poor

Maureen

Disliked: Staff & service, property conditions & facilities, room comfort
Misleading photos, not worth the the cost!
There are several options for hotels close to the ocean and we chose this hotel based on the beautiful photos. We decided to splurge and upgraded to a superior ocean view room. Upon entering our room, I returned to reception and explained that this was not the room that was pictured when I booked. They disagreed with me and told me it was indeed a Superior room and there was no others room to switch to. One of the reasons we love to stay at the beach is the sound of waves at night. This room/hotel is situated above the roof top bar of the casino and the music and partying was so loud we were forced to close the windows. When I awoke at 3:30, the bar had closed and I opened the windows only to be woken up again at 6am by the noise of the street cleaners and the delivery trucks unloading downstairs. The very uncomfortable bed was 2 twin beds pushed together. There were only 2 outlets in the room, one on the one side of the bed and the other near the door which was very inconvenient. Also, the bathroom had not toiletries other than hand gel. The location of the hotel had some shops and restaurants but the main shopping area was a long walk. Needless to say, we were very disappointed in this hotel. Biarritz is a beautiful and friendly town but there are better options and locations available.
This is the view from my superior ocean view room. It is over a roof top bar that is quite loud through the night!
Stayed 2 nights in Aug 2020

6/10 Okay

Roland

Liked: Cleanliness, staff & service
standard room verry verry small for a 4 stars.
Stayed 2 nights in Jul 2020
Response from Cyrielle / Front Desk on Aug 22, 2020
Dear Roland, Thank you for your comment. You have booked a standard room without any view with a surface area of 12 m². We have different type of room with different surface area. Do not hesitate to contact us to tell us your preference about the room. We hope to welcome you again for your next stay in Biarritz. Sincerely yours,