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Reviews of Hôtel & Spa – Thalazur Saint Jean de Luz

4 out of 5
Hôtel & Spa – Thalazur Saint Jean de Luz
Place Maurice Ravel, Saint-Jean-de-Luz, Pyrenees-Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 110 out of 266 reviews" "
Rating 8 - Good. 111 out of 266 reviews" "
Rating 6 - Okay. 30 out of 266 reviews" "
Rating 4 - Poor. 12 out of 266 reviews" "
Rating 2 - Terrible. 3 out of 266 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Stayed 3 nights in Aug 2023
Response from NL on Sep 18, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great staff, perfect location
Stayed 7 nights in Aug 2023
Response from NL on Aug 16, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Jim

Stayed 1 night in Oct 2022
Response from NL on Jan 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

10/10 Excellent

Robyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and well located. We stayed in a suite and it was great! Having a large terrace was very nice!
Stayed 3 nights in Aug 2022
Response from NL on Sep 4, 2022
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours et commentaires sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and very comfortable, the pool is amazing with all the Thalassotherapy amenities. Very good restaurant with wonderful ocean view, and the beach just a few steps away.
Stayed 2 nights in Jul 2022
Response from NL on Aug 8, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts Manager

10/10 Excellent

Vladislav, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from nl on Jan 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning do not book
Awful experience do not book this hotel
Stayed 1 night in Jul 2022
Response from NL on Jan 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours et commentaires sont très importants pour moi.Nous espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

6/10 Okay

Tonia

Liked: Property conditions & facilities, room comfort
I would have expected a proper coffee machine on the rooms not instant coffee . Check in lady Sarah needs to improve her customer relations .
Stayed 3 nights in Jul 2022
Response from NL on Jul 22, 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from NL on Jul 8, 2022
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre établissement. Vos retours et commentaires sont très importants pour moi. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Nicolas Lacrouts Directeur

4/10 Poor

Luke

Stayed 3 nights in Aug 2021
Response from NL on Jan 31, 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours et commentaires sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but overpriced during covid
Stayed 1 night in Mar 2021
Response from NL on Mar 20, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts Manager

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and very first taste of spring
In the COVID context, excellent stay at this hotel. Situation is perfect, very close to the beach. To be noticed, reception was surprising and room not available before 4PM. Hotel Internet access is renewed à noon (without quick access to the password), prepare a back up connection if necessary.
Stayed 2 nights in Feb 2021
Response from NL on Feb 21, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Great staff and location.
Stayed 1 night in Sep 2019
Response from NL on Jan 31, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

6/10 Okay

Catherine

Liked: Cleanliness
Stayed 4 nights in Jul 2019
Response from nl on Sep 8, 2019
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Nicolas Lacrouts Directeur

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Spa was amazing and location. I didn’t get to have drink in the bar as went during the day and couldn’t find anyone working in the bar?
Stayed 2 nights in Jul 2019
Response from NL on Aug 6, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Great location, walking to anywhere in the old town was convenient. The spa was very good. The hotel is a bit dated but not so much to avoid it. Check in with Joan - not so smooth, but all other staff were excellent.
Stayed 3 nights in Jul 2019
Response from nl on Aug 6, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts Directeur

8/10 Good

Phillip

Liked: Cleanliness, staff & service
Location was excellent as was the spa area. Overall the building and rooms need updating but still comfortable and clean.
Stayed 2 nights in Jul 2019
Response from nl on Aug 6, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolas Lacrouts Manager

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great indoor pool
We love staying here. The thalasso is always worth the trip. A shame parking not included but if you’re willing to walk you can find free street parking. A good hotel to only use hotels.com for since trying to set something up independently is a maze of treatments and packages you don’t want. We’ll be back
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basque Country
Stayed 1 night in Sep 2018
Response from NL on Oct 9, 2018
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Nicolas Lacrouts Directeur

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day stay
Good hotel but no outside seating, sunbeds etc. Good balcony restaurant though.
Stayed 2 nights in Jul 2018
Response from nl on Sep 14, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts Manager

10/10 Excellent

Jan, Tadworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly helpful staff wonderful spa & entrance directly onto the beach. Breakfast good, café good, restaurant good all in all no complaints
Stayed 7 nights in Jun 2018
Response from NL on Jun 20, 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Lacrouts

8/10 Good

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from nl on Jun 9, 2018
Nous vous remercions d'avoir pris le temps de partager votre avis. Vos remarques et commentaires sont très importants pour car ils nous permettent de nous améliorer. Nous espérons vous revoir très bientôt! Veuillez agréer, nos salutations distinguées. Nicolas Lacrouts Diecteur

2/10 Terrible

lyn, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old tired run down hotel
Bathroom had mould on grouting smashed tiles. Dirty skirting. Old small towels. Paper cups for our tea. The bar consisted of a few bottles of spirits!! Could not offer much choice for such a big hotel. Staff in-interested. Never again.
Stayed 2 nights in Sep 2017
Response from nlacrouts on Nov 8, 2017
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicolas Lacrouts

4/10 Poor

RAFAEL

Disliked: Property conditions & facilities, room comfort
Location fantastic Staff very good Breakfast poor Spa not kleen
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little town
Amazing town with an awesome spa .. should have taken more advantage of the spa
Stayed 1 night in Jun 2017

6/10 Okay

JLK, los angeles

Liked: Cleanliness, staff & service, room comfort
On the beach
Amenities and staff are excellent, too bad that the whole building is so out of tune with the surrounding village

10/10 Excellent

Mike, Tunbridge Wells

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Delightful stay in St John de Luz
The hotel staff were very welcoming on our arrival and that level of service was maintained throughout the hotel during our stay The Spa facilities were very good. Hotel location perfect, for enjoying the lovely town & beach.

6/10 Okay

Kris, idaho

Liked: Cleanliness, staff & service
No views. Good location
None of the rooms have sea views. The internet barely worked. The staff were nice. We loved Pub du Corsaires for late night drinks, especially Manon - this bar is a 10 minute walk from the hotel. They make great drinks and even have a beer (IPA) from Boise, Idaho. Open to 2 every night which was appreciated in this sleepy town. Chez Theo has very good food and service.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Saint Jean de Luz
Helianthal is a lovely hotel. I stayed at another spa hotel in Saint Jean de Luz last year and found the atmosphere there cold and unwelcoming. In contrast, Helianthal is warm and cosy and full of kind people (staff and guests) who make your stay that more delightful. The seawater spa parcours is close to visiting heaven. Heaven on earth with walks on the beach in your dressing gown, in February! I hope to return every year, maybe twice a year.

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
The wifi was terrible. Beach access so easy. Breakfast good but expensive.

8/10 Good

neilt, saddleworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location,exceleny gym, helpful staff
Said it all above, asking me to right more is stupid

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart, comfortable hotel next to the beach
We had a great fortnight's holiday here. Our superior rooms were smart and spacious with good air conditioning and with balconies that enjoyed shade in the afternoon. The location is very good - effectively right on the beach with the town centre no more than few minutes' walk away. The gym and spa facilities were excellent. There was not a great deal of fluent English spoken amongst the staff but with goodwill on both sides this was not an issue. We cannot comment on the food - there are so many good places to eat in St Jean-de-Luz that we ate out all the time. Both Hotel Helianthal and St Jean-de-Luz are highly recommended!

8/10 Good

james

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Sneakers

Disliked: Staff & service
Why is this a 4-star hotel?
Expedia asked me for a check-in rating, but I was afraid the hotel might backlash on me if I rated the hotel badly while still staying there. So now that I am safely home, I can only say that it was disappointing, starting with check-in. First, someone who spoke English had to be fetched. Then we were told that parking accommodations were not worth one-night stays, such as us. The room was all right, but far beneath the previous 4-star hotel where we stayed further north. It boasted excellent storage facilities. However, things slid down from there. The carpet was horribly stained. I didn't know how to rate "room cleanliness" when the room had been cleaned, but not to the point of removing stains from the carpet or the usual problems of seaside establishments, such as corroded chrome fixtures or worn wood. Why were no international TV channels offered? No sea views. Definitely not a 4-star hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Susan & Alan, Sarasota, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with lovely spa on the beach
We were very pleased with this hotel. We loved the town as well. Beach gorgeous and you can access directly from pool and spa. We hope to return next year.

6/10 Okay

John M, Ross-on-Wye

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
DISAPPOINTED - STANDARDS HAVE DROPPED
Booked a superior room with terrace. Terrace was shared with four other rooms with only a couple of pot planters with weedy plants separating each rooms space in an attempt to provide some privacy. The terrace was furnished with two ancient sun beds, not even a table, chairs or a sun parasol. It was covered in pine needles and had weeds growing between the paving slabs. A pretty poor show. The main bar near the dining room and sun deck was closed. After some enquiries we discovered that the Hotel was closing for a year in 2015 for refurbishment and it looks as if services have been run down in preparation. The room was fine except for a 15" step-up through the door to get on the terrace. The WC was fitted in a very narrow space and you needed to reverse in. Booked for 5 days and left after two. The refurbishment needs to spot on for us to return. At £167 per night it was an expansive mistake.

8/10 Good

discodiva59, sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Deco on the beach
Only stayed 1 night but had a pleasant stay. Staff extremely helpful and friendly. Lovely spa facilities. Room clean, air con and comfortable though decor a little tired. Modern well appointed bathroom though shower a bit lacking. Hotel full of character. Excellent breakfast, though not the widest choice there certainly was something for everyone. Particularly enjoyed freshly squeezed orange juice from self service machine. Great view overlooking the bay.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Hotel is located near beach and downtown The staff was pleasant air conditioned did not work even though we asked to fix it

8/10 Good

H Baxter, London

Liked: Cleanliness, staff & service
Well situated
Very good. Staff service most helpful. Rooms small would prefer larger for longer stay. Hotel needs updating.

4/10 Poor

Verified traveller

Disliked: Cleanliness

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NL on Feb 4, 2024
Madame, monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

10/10 Excellent

con

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from nl on Jan 16, 2024
Madame, monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from nl on Jan 16, 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Nicolas LacroutsDirecteur

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend de charme
Très agréable. Personnel plaisant et souriant. Chambre très confortable. Petit déjeuner buffet copieux.
Stayed 2 nights in Nov 2023
Response from NL on Dec 12, 2023
Madame,Nous vous remercions pour l'avis que vous avez laissé sur notre établissement.Vos retours sont très importants pour moi.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.Nicolas LacroutsDirecteur