Junior Suite, Balcony | View from room

Reviews of Royal Hotel

3 out of 5
Royal Hotel
Schwarzwaldallee 179, Basel, BS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 91 reviews" "
Rating 8 - Good. 39 out of 91 reviews" "
Rating 6 - Okay. 5 out of 91 reviews" "
Rating 4 - Poor. 0 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

wesley

Stayed 1 night in Sep 2023
Response from royal hotel team on Nov 8, 2023
Dear Wesley, thank you very much for visiting the royal hotel and your valuable feedback. We are always happy when our clients are happy. We would be pleased to welcome you another time again at the royal hotel. Best regards, Your royal-Team

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Carmen, royal hotel team on Jun 2, 2023
Dear Mohamed , thank you very much for visiting the royal hotel and your good feedback. We are always happy when our clients are happy. We would be pleased to welcome you another time again at the royal hotel. Best regards, Your royal-Team

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel clean and modern well placed near to tram stop and train station
Stayed 2 nights in Apr 2023
Response from Your royal hotel team on Apr 27, 2023
Dear David, thank you very much for your stay in the royal hotel and your positive rating. It is a pleasure to see, that you enjoyed your stay with us. Best regards from Basel

8/10 Good

Edita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from royal hotel team on Oct 27, 2022
Liebe EditaVielen Dank für Ihren Aufenthalt bei uns und die Bewertung.Wir würden uns auf Ihren nächsten Besuch freuen und wünschen Ihnen in der Zwischenzeit alles Gute. Freundliche Grüsse, Ihr royal hotel Team

8/10 Good

john

Stayed 1 night in Jun 2022
Response from Reception on Jun 9, 2022
Dear John Thank you for having chosen our hotel for your stay in Basel and thank you for your rating. We hope that we may soon welcome you again. Best regards from Basel Kind regards royal hotel

10/10 Excellent

Abdias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful.
Wonderful Stay. Great Staff. Great Service.
Stayed 2 nights in Oct 2019
Response from royal hotel-Team on Oct 31, 2019
Dear Abdias, thank you very much for your stay in the royal hotel and your very positive rating. It is a pleasure to see, that you enjoyed your stay with us. It would be a great pleasure to welcome you another time again at the royal hotel. Kind regards, Your royal hotel-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Rezeption on Aug 11, 2019
Lieber Gast, Vielen Dank für Ihren Besuch und Ihre positive Bewertung. Es freut uns, dass Sie Ihren Aufenthalt bei uns geniessen konnten. Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen Freundliche Grüsse Ihr royal-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, basic work stay in Basel
A clean, quiet place, good for a business stay. Slightly further from things than similarly priced places. Very few staff and reception closed outside work hours but all we’re very friendly. Automated check-in after hours
Stayed 3 nights in Jul 2019
Response from Your royal hotel team on Jul 22, 2019
Dear Guest, Thank you very much for your stay in the royal hotel and your positive rating. It is a pleasure to see, that you enjoyed your stay with us. We would like to inform you about our new opening hours of our reception: From Monday to Thursday from 07:00 am until 11:00 pm and from Friday to Sunday from 07:00 am until 10:00 pm We are a rather small hotel and to continue to offer our guests the 15 hotel rooms at an optimal price / performance ratio, we use a simple, modern self-check-in system. It would be a great pleasure to welcome you another time again at the royal hotel. Kind regards, Your royal-Team

10/10 Excellent

Michael, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the Royal!
We stayed at the Royal while waiting to board our cruise. So we stayed only one night. But the manager greeted us warmly, offered advice, made some restaurant recommendation and so forth before we even checked in. Then he followed up on a bogey taxi driver who overcharged us. The service was stellar. We loved the room. Modern, clean, elegant and efficient.
Stayed 1 night in Jul 2019
Response from Reception on Jul 18, 2019
Dear Michael, thank you very much for visiting the royal hotel and your valuable feedback. We are always happy when our guests are happy. Thank you for the kind words for our employees. We would be pleased to welcome you another time again at the royal hotel. Best regards Your royal-Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that this hotel was across from the train station and just a 5 min trolley ride to the old part of Bern on the Rhine. The staff was very helpful and friendly. We also enjoyed a nice breakfast.
Stayed 1 night in Jul 2019
Response from royal hotel team on Jul 11, 2019
Dear Guest Thank you for your stay and your wonderful words about our staff. We are pleased that you enjoyed our breakfast and you benefited from our central location near the German train station and the city center. We hope that we may soon welcome you again. Your royal hotel team

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel royal
Good family room slept 5..... Good breakfast and help with local area...tram stop and train outside hotel
Stayed 1 night in Jan 2019
Response from Dominique on Jan 13, 2019
Dear Chris, thank you very much for choosing royal Hotel and your positive feedback. We are happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you soon again here in Basel. Kind regards, Your royal-Team

8/10 Good

Anthony

Friendly service ,excellent room only problem was internet reliability
Stayed 1 night in Sep 2018
Response from Reception on Sep 12, 2018
Dear Anthony, thank you very much for visitting royal Hotel and your friendly rating. We apologize for the trouble with the internet that day, which was caused due to provider problems. We would look forward to welcoming you soon again Your royal-Team

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Basel!
The hotel was very well positioned for us and was comfortable. The desk staff were amazing and helped us with any and all requests.
Stayed 7 nights in Aug 2018
Response from Reception on Sep 3, 2018
Dear Kevin, Thank you so much for your positive rating. We are pleased to hear that you enjoyed your stay. Our receptionists are always doing their best, to ensure that our guests are satisfied at all times. We would really look forward to welcome you soon again at the Royal Hotel. Many thanks and best regards, the Royal Hotel team

10/10 Excellent

Zabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall . Nice hotel and very freindly and helpful stafffs.
Stayed 1 night in Aug 2018
Response from royal-Team on Aug 17, 2018
Dear Zabi, thank you very much for visiting royal Hotel and the very positive rating. We would look forward to welcoming you soon again. Best regards, Your royal-Team

8/10 Good

Therese E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, modern, convenient to the train station
As said by others, the rooms are the fourth floor of a large building. Rooms are modern and sleek. The bed was firm but we slept well and the pillows were nice. Having a separate sitting area with sofa was nice, just wish we had been able to stay longer. There were more power points than any place I have ever seen, only thing missing was any USB ports. The location has pros and cons. Close to the station and trams, and just off the expressway, but no real neighborhood places to eat. And train and tram noise was constant. Also you have to park at the train station lot (building) which can be confusing to get to. Definitely better to park first and walk rather than go to the hotel then try to find your way back. Staff were very nice and the continental breakfast was good, though lacking in fruit. Check when you arrive to see if your room rate includes it or not, especially when booking through a third party site, it is not always clear. If it is, it is a nice bonus.
Stayed 1 night in Jun 2018
Response from Reception on Jun 9, 2018
Dear Therese, thank you very much for being our guest and for taking the time to evaluate our hotel so precisely. It is always a pleasure to read such honest but friendly feedbacks. We are looking forward to welcoming you very soon again. Your royal-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean and close to public transport and city
The hotel could benefit from a bit of renovation, but it's not too bad.
Stayed 2 nights in Jan 2018
Response from Team-Hotel-Royal on Jan 29, 2018
Dear guest Thank you for your valuable feedback. We strive to make you as comfortable as possible and will do everything we can to realize your wishes. We look forward to welcoming you soon at Hotel Royal. With kind regards

10/10 Excellent

Basker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Royal Basel.
Excellent front desk service.
Stayed 1 night in Jul 2017

8/10 Good

Mike

Liked: Staff & service
Good location 3 star
Room was clean, though a little dated. Hotel is close to center and public transport links right outside the door. Breakfast was good quality though minimal offerings. Room was basic but experience was boosted with a free local travel pass and free drinks in the fridge. Good wifi.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality and Privacy
Hotel has automated self check in. Room was well appointed, I enjoyed the privacy that self check in offered, breakfast was very nice. If you want a big hotel with staff waiting on you hand and foot, this is not your hotel. If you want a very comfortable room with all you need there already - free cokes in minibar, nice touches like chocolate on the pillow, an actual alarm clock if your mobile is out of battery, capsule coffee machine with coffee that actually tasted nice, soft pillow, warm and comfy blanket, etc, you will like it. I like my privacy. this place was right for me.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frint desk attendant/manager.
Christian, the day shift manager, exhibited outstanding customer service. This was unusual for Europe.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convenient for German train station. But freight trains run all night

10/10 Excellent

Jonathon, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Last minute trip for work. Location was perfect for me, self check in process is very useful and allowed for a late arrival. Breakfast was a little sparse, however I did expect this given the size of the hotel. Quality of the room was very good and the WIFI is of good speed. Would stay again

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Happy enough
Good business location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jason, York, UK

Liked: Cleanliness, room comfort
Convenient for rail connections.
Arrived, checked in via a terminal outside the hotel, no reception staff, nice and easy. Large, very clean and quiet room.

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Your royal hotel team on Feb 29, 2024
Dear Riccardo, Thank you for having chosen our hotel for your stay in Basel and thank you for your excellent rating. It makes us happy that you enjoyed your stay with us. We hope that we may soon welcome you again. Best regards from Basel

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Hironobu

Stayed 1 night in Nov 2023

10/10 Excellent

Monika

Stayed 2 nights in Nov 2023
Response from royal hotel team on Nov 8, 2023
Liebe Monika, vielen Dank, dass Sie uns so gut bewertet haben! Liebe Grüsse, Ihr royal hotel team

6/10 Okay

Didier

Stayed 1 night in Sep 2023
Response from royal hotel team on Nov 8, 2023
Vielen Dank für Ihre Bewertung.

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Praktische, einfache Unterkunft. Sehr nettes und zuvorkommendes Peronal.
Stayed 1 night in Jul 2023
Response from Ihr royal hotel team on Aug 11, 2023
Liebe SamuelVielen Dank, dass Sie uns so gut bewertet haben!Liebe Grüsse

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel til en enkelt overnatning. Centrum nåes med sporvogn på 10 min.
Stayed 1 night in Jul 2023
Response from Your royal-Team on Aug 11, 2023
Dear Christian, thank you very much for visiting the royal hotel and your feedback. We would be pleased to welcome you another time again at the royal hotel. Best regards

2/10 Terrible

Pia

Disliked: Staff & service, room comfort
Pettynyt asiakas
Hotellin ilmastointi hajosi kesken kesän kuuminta päivää eikä sitä saatu kuntoon yön aikana. Hotelli hyvitti pienen summan ilmastoinnin puuttumisesta. Aamupalalla valikoima oli hyvin pieni. Sänky oli kapea ja patja erittäin kova. Todellisuudessa 2 tähden hotelli.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from royal hotel team on May 26, 2023
Lieber Christian Vielen Dank, dass Sie uns so gut bewertet haben!Liebe Grüsse, Ihr royal hotel team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Your royal-Team on Apr 27, 2023
Dear Guest, thank you very much for visiting the royal hotel and your valuable feedback. We are always happy when our clients are happy. We would be pleased to welcome you another time again at the royal hotel. Best regards from Basel

10/10 Excellent

BYUNGHWAN

Stayed 1 night in Mar 2023
Response from royal hotel team on Mar 23, 2023
Dear Byunghwan, thank you very much for visiting the royal hotel and your good feedback. We would be pleased to welcome you another time again at the royal hotel. Best regards, Your royal-Team

10/10 Excellent

Jan

Stayed 2 nights in Feb 2023
Response from royal hotel on Mar 2, 2023
Lieber JanVielen Dank, dass Sie uns so gut bewertet haben!Liebe GrüsseIhr royal hotel team

10/10 Excellent

Fausto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from your royal team on Nov 24, 2022
Dear Fausto, thank you very much for visiting the royal hotel and your good feedback. We would be pleased to welcome you another time again at the royal hotel. Best regards

8/10 Good

Marco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
POSITIV: Zentrale Lage, aufmerksamer Hotelier, gute Betten, schöne Terasse, gratis Minibar, einfacher Check-Inn NEGATIV: Nur mit Aufzug erreichbar, Treppenhaus lediglich für Notfall
Stayed 2 nights in Jul 2022
Response from Rezeption on Jul 28, 2022
Sehr geehrter Marco Herzlichen Dank dass Sie sich Zeit genommen haben eine Bewertung zu schreiben. Da unsere Zimmer nur im 4. OG liegen, sind die anderen Stockwerke für uns leider nicht nutzbar, ausser bei einem Notfall. Wir hoffen Sie trotzdem zu einem anderen Zeitpunkt wieder begrüssen zu dürfen. Mit freundlichen Grüssen Ihr royal hotel Team

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel tæt på togstationen
Et dejligt og utrolig rent hotel beliggende tæt på den ene af Basels to store togstationer (1 minut til fods). Der er ubemandet check-in, som fungerer hurtigt og fint, og servicen ved check-out er upåklagelig. Værelset, vi boede på, var stort og indbydende med lækre senge og dyner.
Stayed 1 night in Jul 2022
Response from Reception on Jul 15, 2022
Dear Stefan Thank you very much for your excellent review. We hope to welcome you at another time. Kind regards royal hotel

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel propre et spartiate à15 minutes à pieds du centre ville historique
Stayed 1 night in Jul 2022
Response from Reception on Jul 8, 2022
Dear Julie Thank you very much for your valuable review. We hope to welcome you at another time. Kind regards royal hotel

10/10 Excellent

Tonje

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi ankom sent med toget. Enkel innsjekk rett ved stasjonen. Store, delikate rom hvor vi fem hadde god plass. Stille og rolig. Helt perfekt om du er på interrail. Veldig hyggelig resepsjon!
Stayed 1 night in Jul 2022
Response from royal hotel Team on Jul 6, 2022
Thank you very much for taking your time and rating us. Also for such a nice comment, we appreciate it very much! We hope you a great trip and hope to welcome you back again in the future. Best regards your royal hotel Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super gelegen beim Badischen Bahnhof
Lage war perfekt, v.a. wenn man zu Messe Basrl möchte. Gemütliche Betten.
Stayed 1 night in May 2022
Response from royal hotel team on Jun 11, 2022
Lieber Gast Vielen Dank, dass Sie uns so gut bewertet haben! Liebe Grüsse, Ihr royal hotel team

10/10 Excellent

Thorsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top am Badischen Bahnhof
Super freundlicher Service.
Stayed 1 night in Jan 2022
Response from Rezeption on Jan 26, 2022
Sehr geehrter "Thorsten" Herzlichen Dank für Ihre Ausgezeichnete Bewertung. Es freut uns zu hören dass Sie einen angenehmen Aufenthalt bei uns hatten. Freundliche Grüsse, ihr royal hotel Team.

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut gelegen für einen Besuch der Messe. Trotzdem ruhig. Grosses Zimmer und sehr grosses Bad. Freundlicher Empfang.
Stayed 1 night in Oct 2021
Response from Carmen Schmutz on Oct 16, 2021
Liebe Jasmin Herzlichen Dank für Ihre Rückmeldung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben - und darüber berichten! Auf ein nächstes Mal, sonnige Grüsse aus Basel

10/10 Excellent

Jürg

Travelled with partner
Wir wurden (wegen Technikproblemen des Zutrittsystems der Hotelzimmer in ein anderes Hotel umgebucht.
Stayed 3 nights in Jul 2021

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Basel
Freundliches und kompetentes Personal. Grosser Balkon und Saubere Zimmer. ÖV vor dem Hotel, ob Tram, Bus oder Zug. Frühstück aufs Zimmer.
Stayed 1 night in Mar 2021
Response from Rezeption on Mar 10, 2021
Lieber Ebru, Herzlichen Dank für diese ausgezeichnete Rückmeldung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben - und darüber berichten! Auf ein nächstes Mal. Herzliche Grüsse royal hotel-Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Rezeption on Mar 2, 2020
Dear Guest Thank you very much for visiting the royal hotel and your valuable feedback. We are always happy when our clients are happy. We would be pleased to welcome you another time again at the royal hotel. Best regards, Your royal-Team

10/10 Excellent

serge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Royal on Jan 16, 2020
Dear Mr. Grond, Thank you very much for your positive review. We appreciate your feedback and wish you safe travels home. Kind regards, Klaus LINDENMEYER Hotel Manager