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Reviews of Econo Lodge Orillia

2.5 out of 5
Econo Lodge Orillia
265 Memorial Ave, Orillia, ON

Reviews

5.6
Rating 10 - Excellent. 137 out of 1001 reviews" "
Rating 8 - Good. 200 out of 1001 reviews" "
Rating 6 - Okay. 218 out of 1001 reviews" "
Rating 4 - Poor. 211 out of 1001 reviews" "
Rating 2 - Terrible. 235 out of 1001 reviews" "

5.6/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunk like crap. I ask the day b4 if the washroom was handicap accessible they said yes and it wasnt. So we left and stayed at Champlain Waterfront hotel which was good
Stayed 1 night in Apr 2024

4/10 Poor

Janice

Travelled with partner
Very smoky smell everywhere. We stayed in a non smoking room too. Cigarette burn in our bedspread. Didn’t feel safe outside. Couple fighting outside our room at 3 am.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is rundown and outdated. The building and rooms are not in good condition. The security is dubious as anyone can enter the building without a pass card. The only positive is that the staff were very friendly and helpful.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Inexpensive but in dire need of repairs and updates
Stayed 1 night in Apr 2024

4/10 Poor

Mario

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The entrance of the hotel had a huge safety issue. With steps leading into hotel were damaged. The rooms were run down. Chairs in the room torn. Holes in the walls. Very run down hotel. The hall way smelled of weed. Hotel was a little over priced for the condition.
Stayed 1 night in Apr 2024
Response from Ml on Apr 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us as our valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Best wishes,Ml

2/10 Terrible

Shantell

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs complete renovation
Stayed 1 night in Mar 2024
Response from Ml on Apr 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us as our valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Best wishes,Ml

6/10 Okay

Baljeet

Stayed 1 night in Mar 2024

4/10 Poor

Paul

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a major update. The carpets, furniture, and doors need to be replaced. This hotel was close to our event but will not stay there again. The staff was very friendly but the building was a real let down.
Stayed 1 night in Mar 2024

4/10 Poor

FARZAD

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s old hotel with nice photoshopped pictures
Response from Ml on Mar 28, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as our valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Ml

8/10 Good

Monika

Stayed 1 night in Mar 2024

2/10 Terrible

Pier-Vincent

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ml on Mar 28, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as our valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Ml

8/10 Good

Emile

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jay

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff. Clean…but run down
Stayed 1 night in Mar 2024

8/10 Good

riley

Liked: Cleanliness, staff & service
Good value
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

6/10 Okay

Jeremy

Stayed 1 night in Mar 2024

6/10 Okay

Mark Eric

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Melody

Travelled with family, Travelled with pets
Great staff and excellent location
Stayed 2 nights in Feb 2024

10/10 Excellent

Monique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean, quiet average hotel room. Staff were great! A little outdated but still nice. Continental breakfast included toast and bagels, yogurt, orange juice and coffee. Budget friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. The area was great. The rooms were very clean. We were very impressed for the price.
Stayed 2 nights in Feb 2024
Response from Ml on Feb 20, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,MlGM

8/10 Good

Tin

Stayed 5 nights in Feb 2024

10/10 Excellent

Scott

Travelled with group
So much around
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so dirty and disgusting that we did not stay. They did give us a refund
Stayed 1 night in Feb 2024
Response from Ml on Feb 17, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as our Valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,MlGM

8/10 Good

khadir

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

DINESH

Business traveller
Disliked: Staff & service, property conditions & facilities
Initially i asked them if they have any room on the main floor. They denied. They said the room i booked is on the second floor only. It was not mentioned on Expedia. The room they gave me had another person in already. I put my key in to open the room door and the guy opened the door from inside .He was shocked..i was shocked at night. then they changed my room. It wasn't a pleasant stay.
Stayed 1 night in Feb 2024
Response from Ml on Feb 13, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,MlGM

10/10 Excellent

Marian

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is great. Check in was quick and easy, staff were great. Property is very dated (could use massive renovation) rooms are clean however they are very old, beds are hard, curtains need working to get them to close properly. Heater in room wasn’t the best, if you like 19-20 degrees that’s roughly the warmest it got in the room. The entire location had a slight smell of cleaning product and antique store, it wasn’t horrible just odd. All the furniture was very old/damaged. The fridge in the room worked great. For the price it was a good place, we’ll go back again.
Stayed 1 night in Feb 2024
Response from Ml on Feb 20, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and I will personally follow up with your comments. Your satisfaction is important to us as our valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,MlGM

10/10 Excellent

Delia

Liked: Staff & service, property conditions & facilities
We like the very friendly and welcoming staff …very considerate of our short time stay..hope there’s always an early booking fir short stays…like not overnight but during the day only….we will come back some time soon ..thank you
Stayed 1 night in Feb 2024
Response from Ml on Feb 17, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,MlGM

4/10 Poor

Eden

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a terrible smell. Felt very uncomfortable in the room the entire time. Water pressure on the sink was not great. Bathroom floors very sticky. Breakfast had limited to no options.
Stayed 1 night in Feb 2024
Response from Ml on Feb 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. we are in the process of replacing the roof very soon. Your satisfaction is important to us as our valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. SincerelyML

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, amenities
Beds are to soft and the rooms need updating
Stayed 1 night in Feb 2024

8/10 Good

christine

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice kind people, accommodating. The property would greatly welcome some freshening up. Beds first.
Stayed 3 nights in Jan 2024

6/10 Okay

Ruth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Liked the good price for a one night stay, quiet, close to many things in Orillia. Staff was very friendly.
Stayed 1 night in Jan 2024

8/10 Good

Jeani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There seemed to be some unsavoury people around the property but didn’t feel unsafe. The back door was left unlocked for some reason which was a bit disconcerting. The room was clean, lacking a hair dryer and coffee maker.
Stayed 1 night in Jan 2024

6/10 Okay

Paula

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Place is run down and needs a makeover……bad
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great . Close to lots of restaurants and cab. Staff very friendly. We will stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Business traveller
Liked: Amenities
Good
Stayed 3 nights in Jan 2024

2/10 Terrible

Lynda

Disliked: Cleanliness, amenities
Not to be unkind but this place needs tearing down.
Stayed 1 night in Jan 2024

4/10 Poor

Lyle

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean
Stayed 1 night in Jan 2024
Response from Ml on Jan 22, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. As a valued guest you are truly valued. Your feedback about the cleanliness is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,MlGM

10/10 Excellent

Barb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The girl at the front desk was friendly. Room was quite large. The beds were very comfy. I slept very well. The view out the window was nice. All in all a great stay. I would definitely stay again.
Stayed 1 night in Jan 2024
Response from ml on Jan 22, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,MlGM

4/10 Poor

LILLIAN

Disliked: Property conditions & facilities
The condition of the mattresses.
Stayed 1 night in Jan 2024
Response from ml on Jan 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge. Your feedback about the mattress is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,MlGM

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Happy New Year!
Our stay was awesome! We had Jody, our concierge who was kind, helpful, friendly, knowledgeable, and just made our stay very comfortable. She went out of her way to make us feel welcomed. This was by far, the best stay we have ever experienced at this Econo Lodge in Orillia.
Stayed 1 night in Dec 2023

6/10 Okay

Tony

Liked: Staff & service
Smelled like cigarettes and not very sound proof
Stayed 1 night in Oct 2023
Response from ml on Jan 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,MlGM

10/10 Excellent

Ilona

Stayed 1 night in Dec 2023

6/10 Okay

Angela

Stayed 1 night in Dec 2023

8/10 Good

Arlene

Stayed 1 night in Dec 2023

6/10 Okay

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Once moved room outside of traffic side, it was good.
Stayed 1 night in Dec 2023