Apreciado Cliente, Agradecemos enormemente el tiempo que ha depositado en valorar nuestro establecimiento y nos alegra conocer que todo ha estado perfecto durante su estancia. Trasladaremos sus comentarios a todo el equipo del hotel. Deseamos poder darle la bienvenida de nuevo muy pronto.Un saludo cordial,Hotel Hesperia del Mar

Apreciado Cliente, Agradecemos enormemente el tiempo que ha depositado en valorar nuestro establecimiento y nos alegra conocer que todo ha estado perfecto durante su estancia. Trasladaremos sus comentarios a todo el equipo del hotel. Deseamos poder darle la bienvenida de nuevo muy pronto.Un saludo cordial,Hotel Hesperia del Mar

Dear Guest,Thank you very much for such a wonderful review! It' s great to know that we have covered your expectations and you really enjoyed your stay with us. We really appreciate your recommendations to our future guests, for us will be a great if we can welcome you again in the future.We are looking forward to welcome you again next time!Best regards.

Dear guest,Thank you for the rating shared to us.Wer would love to welcome you back at the hotel.Best regards

Dear Guest,Thank you very much for such a wonderful review! It' s great to know that we have covered your expectations and you really enjoyed your stay with us. We really appreciate your recommendations to our future guests, for us will be a great if we can welcome you again in the future.We are looking forward to welcome you again next time!Best regards,

Apreciado clienteMuchas gracias por dejar su comentario sobre nuestro hotel, sus opiniones nos ayudan a mejorar día a día.Esperamos volverle a recibir muy pronto en nuestro hotel.Saludos cordiales

Dear GuestThank you for your very good scoring, our guests satisfaction is our main objetiveWe look forward to welcoming you soon!

Dear GuestThank you for spend some of your valuable time to score your stay with usWe hope we can welcome you soon!Best Regards

Dear GuestThank you so much for sharing your experience with the rest of users.We are so glad to hear you expend such a wonderfull time with us and enjoyed our small birthday suprise.We look forward to welcoming you again very soonTake care!

Dear GuestThank you for such an excelent review! we are so glad to know you injoyed your stay in our hotel and look forward to welcome you soonKind Regards

Dear guest,Thank you for writing your opinion about our hotel. Despite not being a positive comment thank you for sharing it with us because this way we can continue to improve our services.As already explained to you when you arrived at the hotel, you booked a Junior Suite room but you were insisting on staying to a different category which is the Double Superior room with balcony and sea-view. We could have change you to different room unfortunately we didn't have any availability when you stayed with us. And as already been reviewed, all the pictures and description of each room corresponds to each category.Once again, we deeply regret for the misunderstanding and inconviences.We would love to welcome you once again at the hotel the next time you return in Barcelona.Best regards,

Dear guest,Thank you for taking the time on writing your opinion about our hotel. Despite not being a positive comment thank you for sharing it with us because this way we can continue to improve our services.First, we deeply regret for all the inconveniences that you felt and had during your stay at the hotel, that is not our intentions nor the aim of the hotel since our goal is to provide good service to our customers. With that, please accept our most sincere apologies.On the other hand, please hear us out and hear our part because you've made some remarks that we think are untrue and misleading.First, the reservation that you had is a double standard room. The one that you are telling that we are false commercialising with balcony is a double superior room with balcony and sea-view or double superior room with balcony. Maybe while browsing the pictures of the hotel, you saw these rooms, but you didn't read the name of the categories. As you can see, it's so clear at the room descriptions and categories if the room has a balcony or without. But you can always upgrade your reservation to a room with balcony, paying an extra cost.Regarding the location of the hotel, we are sorry that it’s not what you were expecting but the location is neither good nor bad. It’s just depended on the perception of each guest. The hotel is 8 minutes walking distance close to the beach, 12-15 minutes walking to a big convention centre, 2 minutes walking to a bus stop that can take you to the city centre and 8-10 minutes walking to a metro stop that can take you anywhere Barcelona. So, it can pretty accommodate any business trip guest or a holiday maker guest. If you would have come at the reception, we could have help you with these.Regarding the late check-out that you said that you requested the night before, we are truly sorry about what happened. There must be a misunderstanding with the other department. We will make sure nothing like won’t happen again. Please accept our most sincere apologies. Despite this last experience with us has not been to his liking, we would love to receive you again, and show that the occurrence of your last stay with us are isolated cases. We hope that we will have the opportunity to receive you again in Hesperia del Mar Hotel on your next visit to Barcelona.Yours Sincerely,Hotel Hesperia del Mar

Dear guest,Thank you for writing your opinion about our hotel. Despite not being a positive comment, we still thank you for sharing it with us because this way we can continue to improve our services.We feel deeply that this time our service was not up to your expectations. Please accept our most sincere apologies for the inconvenience caused.Regarding on some of the remarks you've made, there are some discrepancies that needed to be explain and please hear us out.About not having a proper instruction on how to contact the reception, at the welcome card we gave you, where you have your room key card attached, you will find the instruction on how to call the reception and timetables of the restaurant of the hotel.Regarding the water bottle, we never charge it rather we put 2 complimentary bottles of water per room only on your check-in except our superior rooms that its replace everyday. And for the price of the room, in a normal days, its very competitive rates unfortunately when you booked your hotel, as you mentioned on your review, we have a very important and big conference/congress nearby that why the price is little high.Once again, please accept our most sincere apologies for the inconveniences caused.Despite this last experience with us has not been to your liking, we still hope that you will give us the opportunity to receive you again in our hotel on your next visit to Barcelona. Best regards

Dear Guest,Thank you so much for sharing your wonderful experience in our hotel. We are delighted to hear you spent such a really good time with us. Especially, thank you for your good comments about our hotel staff, they will be so happy to hear that. And we are also glad to hear that you liked our breakfast buffet.Next time in Barcelona, do not forget to visit us again! We will be here waiting for you!Kindest regards,

Dear GuestThank you for your confidence by choosing Hesperia del Mar during your last stay in Barcelona. We really regret to hear that we have not covered your expectations and needs and would like to apologise for that.Since our guest satisfaction is our main priority we will keep working hard in order to improve our service and facilities.Best Regards

Dear Guest We would like to take this opportunity to thank you for choosing Hotel Hesperia del Mar for your stay in Barcelona and having some time to send us your review. We regret to hear that we did not cover your expectations and would like to apologise for that. We will work hard as our client’s satisfactions is one of our priorities. Sincerely,

Dear guests, First of all thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We are pleased to hear that you loved the location of the hotel, to it's closeness to the beach, public transportation and city center. We appreciate that you mentioned the friendliness and the helpfulness of the staff. This will make their day after hearing your review. We would love to welcome you again in our hotel Hesperia del Mar in your next visit in Barcelona. Best regards

Dear guests, First of all thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We are delighted to hear that you loved the location of the hotel and valued the friendly and helpful staff. We also celebrate to hear that you found the hotel neat and clean. We will consider your opinion regarding the fitness centre and we hope to improve it soon. We would love to receive you once again at our hotel Hesperia del Mar. Best regards, Guests relations

Dear Guest. We would like to take this opportunity to thank you for choosing us for your stay at Hesperia del Mar and having some time to send us your review. We regret to see your stay with us was not fully perfect and will take well note of all your suggestions regarding the many areas we should improve on. Please feel free to contact me directly in case of a future reservation, I will be personally take care of everything in order to offer you a memorable stay. Kind Regards

Thank you for having taken time to provide us with your valuable feedback on your recent stay with us. We highly value our guest suggestions for keeping improving our service and facilities. We really regret if we have not cover your needs regarding our complimentary breakfast available during weekends. Hopefully we may welcome you again in the future and be able to offer our fantastic breakfast buffet.

Dear Guest. Thank you for the trust given to our hotel while choosing us for your stay at Hesperia del Mar. Your opinion is very important for us and help us to improve the service we offer. We will take in consideration your suggestions about the areas we should improve on. Next time please do not hesitate to ask for our premium wifi or tea facilities at the front office, in addition our superior rooms already include tea / coffee facilities free of charge. Hope we can welcome you again very soon!

Dear Guest, Thank you for having some time to send us your review. We are so glad to see you enjoyed your stay with us and look to welcome you soon! Kind Regards

Dear Guest, Thank you for taking time to review our property. We really appreciate your loyalty and your trust. Best Regards

Dear Andrei, Thank you for your review time. It is important for us to know your opinion and we take note of your feedback. Please do not hesitate to let us know your room preferences upon arrival for next time, we will be glad to assist you! Best regards

Dear guest, Thank you very much for your review time. Hope to see you soon. Best regards,

Dear Mike, First of all, thank you for your review time. It is really important for us to know the feedback of our guest. Many thanks for this great comment. Hope to welcoming you again. Regards,

Dear Sergey, May thanks for your feedback and for your review time. We are glad to read these nice comments about our staff and we hope to welcoming you very soon. Kind regards,

Dear Shannon, Thank you very much for your feedback. We are very happy to read your comments about your last stay in our hotel. Hope to see you soon. Best regards

Dear guest, Thank you for your feedback time. Hope to see you soon again. Best regards

Dear guest, Thank you for your review time. Kind regards

Dear guest, Thank you for your review time. Kind regards

Dear guest, Thank you for your review time, accept our most sincere apologies for any inconvenience with our staff. We hope you give us a second chance to welcome you back to Hesperia del Mar hotel. Kind regards,

Dear guest, Thank you for your feedback. Regards,

Dear guest, Thank you for your review time and your feedback. Hope welcoming you again. Kind regards,

Dear guest, Thank you for review time and your feedback. Hope to see you again. Best regards

Dear Mr Haydar: Thank you for your review time, it is important for us to know your experience with us.We love to hear that you enjoyed your stay. We hope to see you again. Regards,

Thank you for staying with us and for sharing your most sincere opinion about your recent stay. See you next time and thank you for your time. Regards,

Thank you for staying with us and for sharing your most sincere opinion about your recent stay. See you next time and thank you for your time. Regards,