Seasonal outdoor pool, sun loungers

Reviews of Catalonia Barcelona Plaza

4 out of 5
Catalonia Barcelona Plaza
Plaza Espana 6-8, Barcelona

Reviews

8.2

Very good

Rating 10 - Excellent. 450 out of 964 reviews" "
Rating 8 - Good. 305 out of 964 reviews" "
Rating 6 - Okay. 100 out of 964 reviews" "
Rating 4 - Poor. 71 out of 964 reviews" "
Rating 2 - Terrible. 38 out of 964 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Valentin

Travelled with family
Liked: Cleanliness, staff & service
Very convenient spot in the center of the city. A ton of places withing very short walking distance. Staff was excellent, place is clean a few things may need to be upgraded and/or fixed but overall really good spot.
Stayed 2 nights in Mar 2024

4/10 Poor

Francisco

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Maximiliano Otero Arriola - Director adjunto on Jan 30, 2024
Muchas gracias Pedro por la puntuación otorgada a nuestro hotel.Esperamos volver a contar muy pronto con su visita.Saludos.

4/10 Poor

Francisco

Disliked: Cleanliness, room comfort
Heat, roaches, phone... no thanks
Like sleeping in an oven ! Guy at front desk said November so the cold air was Not functioning. But it was over 80F or 27C in the room. Had to sleep with small window open, so all kinds of noise all night long. Finally when got to sleep at 3am... wife screams because big cockroach popped out. Ohh and random phone calls coming into room took any chance of sleep away. Horrible hotel stay.
Stayed 1 night in Nov 2023

4/10 Poor

Jo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2023

2/10 Terrible

Nobuteru

Stayed 1 night in Oct 2023

8/10 Good

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again in Barcelona and other properties
Stayed 1 night in Nov 2023

6/10 Okay

Ramon

Liked: Cleanliness
Despite being a VIP property, I received nothing. The initial room given was horrible with a broken safe and broken closet door. They moved me to another room. This one had clearly been redecorated whereas the first one had not. The wifi signal was impossible to get in the room. Despite explaining this to the hotel, the technician insisted the signal was strong in the hall. Sure, in the hall, not in the room. The air conditioning in the hotel had been converted to heat for the season and there was no way to convert it back despite the heat wave that hit Barcelona. They refused even to offer me a slightly later check out of an hour even though I had been inconvenienced many times throughout my stay.
Stayed 8 nights in Nov 2023

2/10 Terrible

Judy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location good , only lobby looks 4 star , rooms are old , bathtub old and too high to get to shower, after check in rooms on first floor , 6 rooms on same floor has no light in bathroom , waited 1/2 hour get back the table light , hot water boiler looks dirty inside and not working . Hotel location are central , beautiful square and walkable to mall and many side street small restaurants etc .
Stayed 2 nights in Nov 2023

2/10 Terrible

Ziv

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away very hot room no ac
Response from Manager - Catalonia Barcelona Plaza on Nov 21, 2023
Dear Ziv,Thank you for evaluating your stay at the Catalonia Barcelona Plaza. Regarding your comment about the air conditioning, we are sorry for the inconvenience and we apologize. Due to the structure of the building, our hotel has a central AC and heating installation, and at certain times of the year it is very difficult to solve this problem, since the hotel is very big and customers also have different criteria for cold or the heat. .We regret your discontent and can only apologize for the inconvenience we may have caused you, hoping one day to have the opportunity to welcome you back to our hotel.Best regards, Lourdes Sitjá, General Manager.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Meritxell Garcia on Nov 21, 2023
:) Gracias!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Never again!
The room on arrival was 25 degrees. It went to 26.5 in the first hour. Front desk said that guests had complained it was cold and they had turned on the heat. Apparently, at this hotel it is either A/C or heat, not both. it was 22 degrees outside. The corridors and common areas were nice and comfortable....maybe 20 degrees. Front desk said to open the window, which was onto Pz Espana, the busiest round-about in Catalonia. No sleep. Never again.
Stayed 1 night in Nov 2023
Response from Manager - Catalonia Barcelona Plaza on Nov 21, 2023
Thank you for evaluating your stay at the Catalonia Barcelona Plaza. Regarding your comment about the air conditioning, we are sorry for the inconvenience and we apologize. Due to the structure of the building, our hotel has a central AC and heating installation, and at certain times of the year it is very difficult to solve this problem, since the hotel is very big and customers also have different criteria for cold or the heat. .We regret your discontent and can only apologize for the inconvenience we may have caused you, hoping one day to have the opportunity to welcome you back to our hotel.Best regards, Lourdes Sitjá, General Manager.

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staffs were very friendly and helpful!
Stayed 2 nights in Oct 2023
Response from Cristina on Oct 29, 2023
Dear Tony, thank you so much for your nice review and your stay in our hotel. We hope to welcome you back in a near future. Kind regards

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT ROOM & LOCATION
AWESOME 1100 square foot suite with wrap around terrace. Best room we had in Europe. Great views, convenient location. Spend the little bit extra and get the one terrace suite.
Stayed 5 nights in Oct 2023
Response from Cristina on Oct 17, 2023
Dear Steven, thank you so much for your review and stay! Thanks :)

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cristina on Oct 17, 2023
Dear Susan, thank you so much for your review and stay! Thanks :)

6/10 Okay

SISSY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I like it was the great view from the terrace near the pool. You can see the whole Plaza de Espana.
Stayed 1 night in Oct 2023
Response from Meritxell Garcia on Oct 13, 2023
Thank you for your comments. We hope to give you a better experience in the future.Kindest regars.

8/10 Good

David

Stayed 2 nights in Sep 2023
Response from Cristina on Oct 29, 2023
Dear David, thank you so much!!! Hope to welcome you back very soon. Kind regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended: Very nice room with amazing view, great service, good breakfast and convenient area to work with a 24/7 open bar/coffee.
Stayed 1 night in Sep 2023
Response from Cristina on Sep 29, 2023
Thank you so much Paula! We hope to welcome you back soon in a near future. Kind regards

10/10 Excellent

Claire

Stayed 1 night in Sep 2023
Response from Manager - Catalonia Barcelona Plaza on Sep 22, 2023
Thnak you Claire! :)

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
This was the third stay at this wonderful hotel and it didn’t disappoint. Lovely room, amazing view, great service. Brilliant location. Highly recommend.
Stayed 4 nights in Sep 2023
Response from Cristina on Sep 20, 2023
Thank you so much Susan!!! Hope to welcome you back very soon! Kind regards

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our stay comfortable and memorable.
Stayed 4 nights in Sep 2023
Response from Cristina on Sep 14, 2023
Thank you so much Shawn!! See you next time! :)

10/10 Excellent

isis

Stayed 1 night in Sep 2023
Response from Cristina on Sep 14, 2023
Thank you so much Isis!! Til next time!

8/10 Good

Petr

Business traveller
Liked: Cleanliness, staff & service
Nothing too impressive (basic)
OK place to stay for a night or two - yet needs an update/refresh (I had executive room - didn't look like it at all - the minibar fridge not working, light flickering - even asked the reception to just un plug it to stop the light). Would I return? Not likely at the moment - there are many other nicer places in Barcelona to choose from.
Stayed 2 nights in Sep 2023
Response from Cristina on Sep 14, 2023
Dear Petr, thank you so much for your stay and for your review. We will take good care about your comments and we will do our best to improve our services. Kind regards

6/10 Okay

Jose, Key Biscayne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Cristina on Sep 29, 2023
Muchas gracias Jose! Hasta la próxima!

4/10 Poor

Richard

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
I was robbed my bag from Roof top pool by either staff member who took the towels at 6:30 pm or a guest. Hotel after 3 requests and filing a police report. Refused to allow me to watch the video and supposedly did not want to check. Lost a pssport 2 credit cards which robber used nearby the hotel, and my T.I.E card. Staff was total in helpful and offered nothing but anger to me.
Stayed 4 nights in Aug 2023
Response from Manager - Catalonia Barcelona Plaza on Sep 22, 2023
Dear Richard,The police explained to you, like the rest of the establishment's staff, how the legal procedure regarding the display of images works. The police have already come to collect the images. Despite everything, if you claim that we treated you so badly, it was surprising to see you yesterday afternoon in our establishment.Regards.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Cristina on Sep 11, 2023
Thank you so mnuch Anthony!

8/10 Good

Gary

Travelled with group
Liked: Staff & service, room comfort
Nice hotel, good location
This is a lovely hotel, with good facilities and comfortable surroundings. Breakfast is very good, lots of choice. I would recommend.
Stayed 3 nights in Aug 2023
Response from Meritxell Garcia on Sep 1, 2023
Thank you Gary!!!We hope to welcome you again very soon! :)Kindest regards.

10/10 Excellent

Ahmad

Stayed 4 nights in Aug 2023
Response from Meritxell Garcia on Sep 1, 2023
Thank you Ahmad! WE hope to welcome you again very soon! :)

8/10 Good

Alvydas

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice hotel, decent breakfast & dinner, good location.
Stayed 7 nights in Aug 2023
Response from Cristina on Aug 31, 2023
Thank you so much Alvydas! We hope to see you again very soon! Kind regards! :)

4/10 Poor

Biljana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just terrible. I thought Expedia vouches for hotels they offer VIP access for. We received the free parking perk which we did not need anyway but there was no offer for room upgrade. I understand that they may did not have any better rooms available but what we received is far from what you would expect for a $300/night room. The bathroom was just disgusting! Mould everywhere; the toilet did not flush, it got clogged repeatedly; when opening the bathroom door the stripes above the tub were moving so loudly you thought there is an earthquake. The view? It felt like we were in a jail as all we could see was the inside court, surrounded by other (unlucky) rooms and overlooking a roof. The check-in was delayed for 45 minutes after the official check in time but to be fair they offered free drinks which was appreciated. Overall, it felt like a rip off so not sure Expedia was able to deliver. This hotel should not be advertised as a one with VIP access as it doesn’t give you anything other than an old, outdated room. Very, very disappointing.
Stayed 1 night in Aug 2023
Response from Cristina on Aug 27, 2023
Dear Biljana, thank you so much for your opinion and stay with us. We are sorry that your stay wasn't as you expected. The VIP free upgrades depends always upom availability. In high season we are not able to give always free upgrades. We take good note about all your comments in order to improve our services. Kind regards!

8/10 Good

Georgene

Stayed 1 night in Aug 2023
Response from Cristina on Aug 23, 2023
Thank you so much Georgene!!

10/10 Excellent

Grete

Stayed 4 nights in Aug 2023
Response from Cristina on Aug 16, 2023
Thank you so much!!!

8/10 Good

Nikolaos

Travelled with family
Liked: Amenities
I had a good experience! The location is certainly what makes it a great choice. I am planning to return in the future. I highly recommend a little update to the bathrooms and Internet speed.
Stayed 3 nights in Jul 2023
Response from Cristina on Aug 16, 2023
Dear Nikolaos, thank you so much for your review! We hope to welcome you back very soon! Kind regards

10/10 Excellent

Juan

Stayed 1 night in Jul 2023
Response from Cristina on Aug 27, 2023
Muchas gracias Juan! Hasta la próxima! :)

10/10 Excellent

Leonie

Travelled with partner
Liked: Amenities
Excellent location. Excellent service.
Stayed 1 night in Jul 2023
Response from Cristina on Aug 16, 2023
Thank you so much!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Cristina on Aug 16, 2023
Thank you so much!!

8/10 Good

Bechir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Cristina on Aug 16, 2023
Thank you so much!!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the hotel as my family passed through Barcelona for a cruise. Good location and staff was good, allowed early check-in and storage of luggage. My only minor complaint is unclear desk staff on elevators and which elevators go to upper floors.
Stayed 1 night in Jul 2023
Response from Cristina on Jul 17, 2023
Thank you so much Philip!! We hope to welcome you back very soon! Kind regards! :)

10/10 Excellent

Josefina, Bridgewater

Stayed 2 nights in Jul 2023
Response from Cristina on Aug 16, 2023
Thank you so much!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cristina on Jul 17, 2023
Thank you so much!!

8/10 Good

Rachael, Somerville

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and great to be so close on the metro. Room is as clean and air conditioning worked great (heat wave!) WiFi in general was very spotty- especially in the evening. Internet on television stopped working the last 4 days of my stay. I put in multiple requests to have it fixed but it never was.
Stayed 9 nights in Jul 2023
Response from Cristina on Jul 11, 2023
Dear Rachael, thank you so much for your stay and you review. We will do our best to sort out all the problems you told us" Hope to welcome you back very soon. Kind regards!

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to shopping, dining and transportation
Stayed 1 night in Jul 2023
Response from Cristina on Jul 10, 2023
Dear Margie, Thank you so much for your review and your stay! Hope to welcome you back very soon! Kind regards :)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and clean. The service was very good..
Stayed 2 nights in Jul 2023
Response from Cristina on Jul 10, 2023
Thank you so much John! Until next time! Kind regards :)

8/10 Good

Alexander

Stayed 3 nights in Jul 2023
Response from Cristina on Aug 16, 2023
Thank you so much!!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is an excellent location to take the local metro lines. It is one metro stop from Sant Train Station. Sit in Jean Miro park and watch the locals bring their dogs to the dog park after dinner at one of the local restaurants.
Stayed 5 nights in May 2023
Response from Cristina on Jul 3, 2023
Dear Brenda, thank you so much for your nice review and your stay with us! We hope to welcome you back very soon! Kind regards :)

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and comfy for Europe rooms. All the ammenities were good. The hotel has a plaza/mall in front of the hotel with restaurants and shops. Walkable to other places to have breakfast and bus and metro station
Stayed 3 nights in Jun 2023
Response from Cristina on Jun 19, 2023
Dear Claudia, thank you so much for your stay and your nice review!! We hope to welcome you back very soon! Kind regards

10/10 Excellent

Sandra, Davie

Stayed 1 night in Jun 2023
Response from Cristina on Jul 4, 2023
Mil gracias Sandra!! Hasta la próxima!! Saludos :)

10/10 Excellent

Julia

Stayed 1 night in May 2023
Response from Cristina on Jun 2, 2023
Muchas gracias Julia! Hasta la próxima!!! Mil gracias!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities
I shared it during my checkout. Room smelled like tobacco and shower was old and rusty
Stayed 1 night in May 2023
Response from Cristina on May 29, 2023
Dear Victoria, thank you very much for your stay and your comments. We will do our best to improve our services! Kind regards

10/10 Excellent

Jessika, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very nice staff at the bar
Stayed 6 nights in May 2023
Response from Cristina on May 29, 2023
Dear Jessika, thank you so much for your nice review and for your stay! We hope to welcome you back very soon!!! Kind regards