Building design

Reviews of El Avenida Palace Hotel

4 out of 5
El Avenida Palace Hotel
Gran Via de les Corts Catalanes, 605, Barcelona

Reviews

9.2

Wonderful

Rating 10 - Excellent. 637 out of 1008 reviews" "
Rating 8 - Good. 282 out of 1008 reviews" "
Rating 6 - Okay. 58 out of 1008 reviews" "
Rating 4 - Poor. 19 out of 1008 reviews" "
Rating 2 - Terrible. 12 out of 1008 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Altagracia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed 2 nights in this beautiful Palace and it was exceptional. It's well located right in the center of shopping stores, restaurants, transportation, and Las Ramblas. The room was very spacious and comfortable, but what I liked the most about this hotel was the staff. They are so friendly and helpful, specially Manuel, Gabriel, Gabriela, Juan Carlos, and Porfi. They went about and beyond to make our stay an unforgettable experience. We will definitely stay at The Avenida Palace again and we definitely recommend it
Stayed 2 nights in Mar 2024
Response from Begoña de Beascoa on Mar 19, 2024
Hello !!Thanks for your evaluation and your comments !! We highly appreciate them, and they help a lot to see thing from the other side !We are happy you enjoyed the city staying with us, and hope we will see you again very soon !!Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Julius

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff has class and tradition. My partner and I truly enjoyed our stay here. The staff was really well trained, warm and helpful. We stayed for 6 nights. The only concern was that the heating is central and at night it got a little too warm.
Stayed 6 nights in Mar 2024
Response from Ari Antolín on Mar 18, 2024
Dear Guest, Thank you so much for taking the time to write a review and for your kind words. Your feedback is invaluable to us and helps us improve our services day by day. It was a pleasure to host you, and we hope to do so in the near future. Best regards,Ari AntolínGuest Relations

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Directora de Operaciones on Mar 16, 2024
Dear Jean,Thank you very much for your rating. We hope to welcome you back again very soon.Best Regards

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly professional, kind, helpful, and very responsive. Love the location close to Casa Battlo with tons of shopping, restaurants, cafes, and bars! Would absolutely stay here again.
Stayed 1 night in Feb 2024
Response from Begoña de Beascoa on Feb 29, 2024
Hello Elisabeth,Thanks a lot for your evaluation and your comments ! They are very important for us, asnd help a lot !We are glad you felt comfortable in our House, while you enjoyed Barcelona.We would be happy to welcome you again very soon !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceptional staff, perfect location for wonderful stay in Barcelona
Stayed 4 nights in Feb 2024
Response from Directora de Operaciones on Feb 28, 2024
Dear Marcia,Thank you for taking your time to answer the review.We are very glad to know that your stay was as expected.We hope to welcome you back again very soon.Best RegardsM.JOperations Director

10/10 Excellent

Norihito

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staffs are so helpful.
Stayed 1 night in Feb 2024
Response from Directora de Operaciones on Feb 24, 2024
Dear Mr. Norihito,Thank you very much for choosing El Avenida Palace hotel. We are very glad to konw that your stay was pleasant and we hope to welcome you back very soon.Best RegardsM.JOperations Director

10/10 Excellent

neesar

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and room was clean. Good breakfast and a great location
Stayed 5 nights in Feb 2024
Response from Directora de Operaciones on Feb 24, 2024
Dear Mr. Neesar,Thank you very much for your comments. We are glad that the service offered during your stay was as expected. We hope to welcome you back again very soon.Best RegardsM.JOperations Director

8/10 Good

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Begoña de Beascoa on Jan 31, 2024
Dear Simon,Thanks for coming back ! Your evaluation is very important for us, so we know how comfortable our guests feel in our House.It has been a honour to host you here, Sir, and we hope we see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit faded from its former grandeur but the staff make up for this in kind attentiveness. Rooftop bar has a wrap around view of the city.
Stayed 4 nights in Jan 2024
Response from Ari on Jan 23, 2024
Dear Catherine,We appreciate your feedback. We're delighted to hear that our staff provided attentive service during your stay. Your observations are valuable for improvement, and we hope you consider returning in the future.Thank you for choosing our hotel and sharing your experience.Ari AntolínGuest Relations

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at El Avenida Palace was absolutely wonderful. So accommodating and pleasant to deal with. Always courteous. Room was large, clean and comfortable. Bathroom was updated and lovely. Would definitely recommend and stay here again.
Stayed 1 night in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Dear Linda,Thank you very much for your positive review. We are please to hear that our customers enjoy their stay in our hotel.Your opinion is very important and it makes us to offer an exclusive service to every customer.We hope to welcome you back again very soon.Best RegardsM.J

4/10 Poor

Aleks

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Dear Aleks,Thank you for taking time to rate our hotel.We are sorry your stay was not as expected, we take good note of your comments, and we look forward to welcome you again very soon.Best wishesM.J

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel Close to a lot of restaurants and shops.
Stayed 3 nights in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Dear Jason,Thank you very much for your rating. We appreciate your opinion as it hepls us to improve our service.We hope to accommodate you very soon.Best RegardsM.J

10/10 Excellent

injoong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Dear Injoong,Thank you very much for your rating of the hotel.We are glad to know that the service given have fulfilled your expectationsWe hope to welcome you again very soon.Best Regards

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay
amazing
Stayed 2 nights in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Dear Pradeep,It is a pleasure to receive such amazing input.We love our job and we try to enjoy and offer the best service possible to all our customers.We long for your next visit to town.Greeting from sunny Barcelona!!Best RegardsM.J

10/10 Excellent

Catherine Torrese, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, I would like to say that what you see in the pictures when searching this hotel is truly what you get. This hotel is beyond gorgeous and amazing that my mom and I felt like a Princess. We recently stayed at El Avenida Palace Hotel from December 6 to 9, 2023 in room 303. The room was gorgeous and spacious as well as very quiet considering we had a view of the street. The staff was very courteous and friendly at all times. The hotel is centrally located and is within walking distance to pretty much everything. We also took taxis at times which were not very expensive. Most importantly, I would like to give a huge shout out to Begona and Monica who made my mom's birthday very special. I had placed an order for a Bouquet of Flowers💐, Champagne and Balloons and they truly exceeded my expectations. Sincerely, Catherine
Stayed 3 nights in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Dear Catherine,How beautiful and touchy words you've placed in this review. We are very happy to read that both you and your mom had a pleasant stay with us.Believe when I say that we love our job and we try to be the best ambassadors of the hotel El Avenida Palace.Thank you again and we long for having you and your mom again very very very soon.Best RegardsM.J

10/10 Excellent

Jose, Great Neck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Directora de Operaciones on Jan 21, 2024
Apreciado Jose,Gracias por haber escogido nuestro hotel en su visita a la ciudad de Barcelona.Estamos encantados de saber que disfrutó su estancia y por ello, nosotros también la hemos disfrutado.Esperamos verlo muy pronto en EL Avenida Palace.Saludos CordialesM.J

10/10 Excellent

Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location, staff, cleanliness, and room size. Would book again for sure.
Response from Begoña de Beascoa on Dec 9, 2023
Hello We,Thans for coming back ! We highly appreciate you comments; they encourage a lot.We are happy you enjoyed your visit to Barcelona, and we hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Wen Qing

Travelled with family
Liked: Cleanliness, staff & service
The hotel is located at the centre of the city. Front deck employees were very nice and helpful, giving us all the tourist infos the first timers need to have. Breakfast was nice. The suit was clean, the only thing was that we were here in November, the room was still very hot but there was no AC.
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on Dec 9, 2023
Hello Wen Qing,Thanks for coming back; your opinions are very important and helpful for us.Yes, unfortunately, we have air conditioning OR heathing in the whole building, but not both possibilities..., we are working on this at the moment, and I apologyse for the inconvenience...Please let me know next time you visit the city; I would be happy to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really nice people
Stayed 6 nights in Nov 2023
Response from Begoña de Beascoa on Dec 9, 2023
Hello Roy,Thanks a lot for your words and your evaluation !It is very kind of you, and we are happy you had a good time with us, and enjoyed Barcelona.We hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

4/10 Poor

Kristian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Thumbs up to aesthetics, thumbs down to service
The hotel looks great and is in good condition. I unfortunately can speak and understand a little Spanish, and have recognized that the hotel staff gossip about guests in front of the guests. This could be a culture thing, but can be deemed rude by other visitors. Some staff are friendly and some are not. Love the hotel aesthetics but can definitely improve the customer service part.
Stayed 1 night in Nov 2023
Response from Begoña de Beascoa on Dec 9, 2023
Dear Kristian,Thanks for your review; your comments are very important for us, and I am really sorry about them, regarding our staff. Of course, I will transfer them and I apologyse.Please let me know next time you visit us; I would be happy to meet you personally.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

CasSandra

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast every morning was great. Rooms clean. Staff was very nice. Appreciate you all.
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on Dec 9, 2023
Hello Cassandra,Thanks for your evaluation and your comment ! We are glad you enjoyed Barcelona living with us, and we hope we see you again very soon !Kind regards,Begoña de Beascoa Guest Relations

6/10 Okay

Sau Chun

Stayed 1 night in Oct 2023
Response from Begoña de Beascoa on Dec 9, 2023
Dear Sau Chun,Thanks for your review and your punctuation, it is very important for us.I am sorry we did not meet your expectations, Sir, as far as I see your evaluation.Please let me know next time you visit us; I will be happy to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Gordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on Dec 7, 2023
Dear Gordan,Thanks for your evaluation.Let me know next time you come to visit us, so I can welcome you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for a Stay in Barcelona!
Everything was as advertised! Great hotel for a stay in Barcelona. Staff was very helpful and attended to our every need.
Stayed 3 nights in Nov 2023
Response from Begoña de Beascoa on Dec 7, 2023
Hello Charles,Thanks a lot for your evaluation and your comment !!I will forward your words to my colleagues.Let me know next time you visit us; I will be happy to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Begoña de Beascoa on Dec 7, 2023
Hello Mary Ann,Thanks for your evaluation !!It has been a honor to host you here, MadamWe hope we see you again very soon !Kind regards,Begoña de BeASCOAGuest Relations

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent and very helpful.
Stayed 3 nights in Oct 2023
Response from Begoña de Beascoa on Dec 7, 2023
Hello Joe !!Thanks for your comment ! I will forward your words to my colleagues !Hope we see you again very soon !!Kind regards,Begoña de BeascoaGuest Relations

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Euro trip
The hotel is very old and its in a very busy area which is actually the center. Im not sure if I would stay here again. One thing that I noticed is that the standards of hotels.com is very misleading . So far 3 hotels I reserved with this site which it said Exceptional and to my standards they were not even close.
Stayed 4 nights in Oct 2023
Response from Begoña de Beascoa on Nov 30, 2023
Hello Pamela,Thanks for coming back; your opinion is very important for us.We are sorry we did not meet your expectations.Certainly, we have just started a renewing process of all rooms, and we hope we have the change to show you our improvements.Let me know !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Marlene F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Love the classic hotel. Well located and right near my favorite tapas restaurant.
Stayed 1 night in Oct 2023
Response from Begoña de Beascoa on Nov 30, 2023
Hello Marlene,Thanks for coming back ! Your opinion is very important for us. It has been a pleasure to host you here, Madam, and we hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Mabel

Travelled with family
Great stay
Stayed 3 nights in Oct 2023
Response from Begoña de Beascoa on Oct 30, 2023
Hello Mabel,Thanks for your qualification ! It is important for us to know guests' impressions when staying in our House.It has been a pleasure to host you, Madam.Please let me know next time you visit us !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooftop offers excellent views.
Stayed 2 nights in Oct 2023
Response from Begoña de Beascoa on Oct 30, 2023
Hello Lynn,Thanks for contacting ! Guests' impressions are very important for us.We are happy you enjoyed your trip living with us, and it would be a pleasure to welcome you again in a near future.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Emory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place. We stayed here in 2014 and thankfully remembered this place. Wonderful staff.
Stayed 2 nights in Oct 2023
Response from Begoña de Beascoa on Oct 25, 2023
Hello Emory !Thanks a lot for your evaluation and your words; we highly appreciate them.We are happy you had a good stay with us, and also enjoyed the city.Let me know next time you come; I would be glad to meet you personally.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. It is located at very convenient location. Nice view from rooftop too.
Stayed 4 nights in Oct 2023
Response from Begoña de Beascoa on Oct 25, 2023
Hello Richard !Thanks for coming back ! Your opinions are very important for us.We are happy you enjoyed Barcelona living with us, and hope we see you again very soon !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were friendly and efficient.
Stayed 3 nights in Sep 2023
Response from Begoña de Beascoa on Oct 25, 2023
Hello Joan,Thanks for your review ! We highly appreciate your opinions and comments.It has been a honour to host you here, Sir, and we hope we welcome you again very soon !Kind regards,Begoña de BeascoaGuest Relations

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, room comfort
Great Location, staff & lobby, room a let down.
The lobby is beautiful and the staff were extremely helpful and courteous. Great location, in walking distance to everything. The shower had great water pressure and the bathroom was updated. I had expected the room to be in keeping with the "old world" grandeur of the lobby and it was not. Once outside of the main level, the hallways and our room were somewhat run-down. There was some sort of potpourri air freshener somewhere in the room which we couldn't locate which was unpleasant.
Stayed 4 nights in Oct 2023
Response from Begoña de Beascoa on Oct 25, 2023
Hello Catherine,Thanks for your evaluation and your comments; they are very important for us.We are sorry we didnot meet your expectations...; we are actually reniewing our rooms, Madam; we would be glad to have the chance to let you see them !Do not hesitate to contact me.Kind regards,Begoña de BeascoaGuest Relations

8/10 Good

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Begoña de Beascoa on Oct 25, 2023
Dear Mary Anne,Thanks a lot for your evaluationWe are happy you enjoyed Barcelona living with us.Please let me know next time you are coming; I would be pleased to meet you personally !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good!!
Stayed 2 nights in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Hello Bill,Thanks a lot for coming back ! Your opinion is very important and helpful for us; we highly appreciate.We are happy you had a comfortable stay in our House, and hope we see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Gurudevi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to transportation and dining
Stayed 3 nights in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Dear Gurudevi,Thanks for your evaluation and your comment ! We highly appreciate your interest.It has been a pleasure to host you, Sir, and we hope we see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Venetia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful...always with a smile. The rooms were lovely and comfortable. Shopping was literally across the street. We walked the entire Barcelona area...from the beach area to the famous cathedral. I felt safe walking in the evening. The hotel itself is beautiful and well maintained. I would definitely recommend this property.
Stayed 2 nights in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Dear Venetia,Thanks for coming back !! Your opinion is very useful and important for us, and we learn a lot with our guests' suggestions.We are happy you enjoyed Barcelona living with us.Please let me know next time you visit the city; I would be glad to meet you personally !Kind regards,Beghoña de BeascoaGuest Relations

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property and wonderful staff
Stayed 1 night in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Hello Judith,Thanks for your evaluation and your comment !We are happy you had a good time in our House and enjoyed the city.Please let me know when you come back !!Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Gregory, ozone park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel to stay, professional staff and nice area
Stayed 1 night in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Hello Gregory,Many thanks for your evaluation !! And we highly appreciate your comment.We are glad you had a good time in Barcelona, and hope we see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Carlo

Stayed 1 night in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Hello Carlo,Thanks for your evaluation !!We are happy you enjoyed Barcelona living with us.Please let me know next time you come; I would be glad to meet you personally !

8/10 Good

Vivian

Stayed 5 nights in Sep 2023
Response from Begoña de Beascoa on Oct 6, 2023
Hello Vivian,Thanks for coming back !! Your evaluation and opinions are very important and helpful for us.It has been a pleasure to host you in our House, Madam, and we look forwards to welcoming you again soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

YAO GUANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good service
Stayed 1 night in Aug 2023
Response from Begoña de Beascoa on Oct 6, 2023
Hello Yao Guang,Thanks for coming back and for your comment.We are glad you enjoyed Barcelona living with us.It has been a pleasure to host you, Sir, and we hope we see you again very soon.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Madeline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and love this hotel. Excellent breakfast, comfortable beds. We couldn't get et the AC to adjust so room was a bit cold. Front desk manager, Zornitsa, is so accommodating and pleasant. Thank you! Looking forward to returning and sending more people to this hotel.
Stayed 1 night in Sep 2023
Response from Begoña de Beascoa on Sep 14, 2023
Hello Madeline,Thanks for coming back and for your lovely coments !We are glad you enjoyed your stay with us, and I will forward your words to Zornitza.Please let me know when you or someone on your behalf visits us !!Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Glen

Stayed 2 nights in Sep 2023
Response from Begoña de Beascoa on Sep 14, 2023
Hello Glen,Thanks for your evaluation; it is very important for us to know about our guests' confort and feeling living with us.Please let me know when you visit again Barcelona; I would be happy to meet you personally.Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Kay Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YLW
Great staff, very helpful, can’t say enough. Great location, centrally located to transportation, shopping, restaurants..😊
Stayed 4 nights in Sep 2023
Response from Begoña de Beascoa on Sep 14, 2023
Hello Kay,Thanks for your feed back !We are glad you had a nice stay with us and enjoyed Barcelona.Do not hesitate to contact me next time you visit the city !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at the center of Barcelona, staff really friendly and willing to help. I love the stairs and the pool on top of the building.
Stayed 3 nights in Jul 2023
Response from Begoña de Beascoa on Sep 14, 2023
Hello Manuel !!!Thanks for your evaluation and your coments.Your impressions are very important for us, so we can solve errors and not forget details.I hope we see you again very soon !Yours faithfully,Begoña de BeascoaGuest Relations

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, staff & service
The property was located in a perfect location. Building is old and has a lot of character. Cleaning staff is great, responsive and a pleasure. The front desk ladies leave something to be desired. At times they would not greet you and just chit chat.
Stayed 3 nights in Sep 2023
Response from Begoña de Beascoa on Sep 14, 2023
Dar Jorge,Thanks for coming back and for your help.I will immediately forward your comment to the Front Desk Manager so she can proceed.Please let me know next time you are coming; I will be happy to meet you personally.Kind regards,Begoña de BeascoaGuest Relations

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, friendly and helpful staff but…
This hotel is in a great location but aesthetically it’s stuck in a different era. If they were to update the rooms it would be worthy of their asking daily rate. However, the rooms need new carpeting and soundproofing. The room carpet was nasty, ridden with stains and the hallway on the 8th floor was equally disappointing. Hotel needs an update asap
Stayed 3 nights in Aug 2023
Response from Begoña de Beascoa on Sep 14, 2023
Dear Guest,We thank you a lot for coming back.You are right, and we know we need renovation..., actually, we have already started with it, and I hope I can show the change to you.Please let me know !Kind regards,Begoña de BeascoaGuest Relations

10/10 Excellent

Marijana, Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Begoña de Beascoa on Sep 14, 2023
Buenas tardes Marijana,Gracias por su evaluación y su interés !Nos alegra que haya estado cómoda en nuestra Casa y haya disfrutas de la ciudad.Esperamos verla de vuelta muy pronto !Atentamente,Begoña de BeascoaRelaciones Públicas