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Reviews of The Crane Resort

4.5 out of 5
The Crane Resort
Crane, Diamond Valley, St. Philip

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Loraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Crane staff are lovely
Stayed 6 nights in Apr 2024
Response from Crane Barbados on Apr 17, 2024
Thank you for sharing! We are thrilled that you thoroughly enjoyed your stay with us. It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crane is approximately 20 minutes from airport. But, not convenient to Bridgetown or Oristens. The registration desk employees were accommodating but the concierge’s weren’t as accommodating as I would have appreciated. I would I liked more assistance in planning a week of activities. The suite was LARGE, but not super clean. The resort workers were very friendly and pleasant. I prefer a resort closer to area of town. Also if I were a single woman, I wouldn’t like walking the resort grounds after dark. The center of resort is ok after dark but walking the distance to your building is isolated. The L’Azure Restaurant is beautiful & food was very good. The waves on that side of island are extremely rough on the beach. There are cute little monkeys walking the sidewalks in the early morning.
Stayed 3 nights in Apr 2024
Response from Crane Barbados on Apr 12, 2024
We appreciate your detailed feedback and regret any inconvenience you experienced during your stay. Please be assured that we have noted and will address your concerns. We're glad to hear you enjoyed the spacious suite and our friendly staff. We hope you'll consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing The Crane.

6/10 Okay

Matt

Travelled with family
Disliked: Staff & service, amenities
Staff was unfriendly and the cafe was rarely stocked w breakfast food - they wanted everyone to attend the $80 breakfast buffet!
Stayed 5 nights in Apr 2024
Response from Crane Barbados on Apr 9, 2024
Thank you for sharing your feedback. We're sorry to learn about your experience, as providing exceptional service is very important to us. Please be assured your feedback will be shared with our team for improvement. We hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Amanda

Travelled with group
Disliked: Staff & service, amenities
Meh. Service wasn’t great. It’s ok, but not worth the money at all. Expensive dining. Ran out of towels. In room and beach towels. Line up for over an hour to get a cappuccino. Empty dessert displays. Waited 45 minutes to get a menu in one of the restaurants- finally just got it my own. I totally get “bajan time” but this is the extreme for a hefty price paid. Zero Expedia benefits. Rooms were clean… just no towels. Some days you don’t get a room clean unless you call 8 times. lol! Laid back. Beautiful beach. No removal of seaweed. Nice ocean breezes.
Stayed 2 nights in Mar 2024
Response from Crane Barbados on Apr 2, 2024
Thank you for sharing your feedback with us. We apologize for the service shortcomings you experienced during your stay. Your comments have been duly noted and we will take immediate steps to address the issues you've raised. We appreciate your patience and understanding and hope for the opportunity to provide you with a more seamless and enjoyable experience in the future.

6/10 Okay

Allan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Property is very beautiful, especially the beach. The first room I had only had one small mirror in the bathroom. The second room better but right outside the room all day and night was a maintaince pipe or something making noise and long time to get warm or hot shower going.
Stayed 4 nights in Mar 2024
Response from Crane Barbados on Apr 2, 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the beauty of our property, particularly the beach. However, we apologize for the inconveniences you experienced. Rest assured, we'll investigate these issues promptly to ensure a more comfortable stay for our future guests. We appreciate your valuable input and hope to welcome you back for an improved experience in the future.

8/10 Good

DONNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location with wonderful staff. The decor is a bit datef
Stayed 14 nights in Feb 2024
Response from Crane Barbados on Mar 26, 2024
Thank you for your feedback. It was our pleasure to host you and we hope to welcome you again in the future.

2/10 Terrible

Stephanie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Beautiful property which needs improvements with basic amenities. Towels were lacking / minimal. One evening we got irritated as we werent able to shower in time for a 6pm dinner engagement. Towels were not left in the room. One fork and a cup was supplied in the kitchenette which is insufficient. The significant issue though which would make me not return to this property is the fact that instead of front desk telling me that i had resort credit, the rep told me that breakfast was included in my package which is two totally. different things. I racked up underutilized charges based on someone's inability to communicate efficiently. When this mistake was brought to the attention of the front desk and their guest relations, I was told they would look into it and get back to me. They never did... i really felt duped. Im returning with friends for Jazz festival and i know where i wont be staying!
Stayed 5 nights in Mar 2024

10/10 Excellent

Alyza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff was friendly, welcoming and offered exceptional service and recommendations for things to do. Suites were clean. Property was well maintained and beautiful. Dining options on the property were versatile and delicious.
Stayed 4 nights in Mar 2024
Response from Crane Barbados on Mar 22, 2024
Thank you for sharing this wonderful review. We are thrilled that you thoroughly enjoyed your stay with us.It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Franca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and perfect for a getaway However beach on this side of the island was very rough in March and not able to swim. Also it is far from local restaurants so really need a car to move around.
Stayed 5 nights in Mar 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for your feedback. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Tonee

Stayed 4 nights in Mar 2024
Response from Crane Barbados on Apr 8, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Will return
Stayed 6 nights in Mar 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for sharing! It was our pleasure to host you and we look forward to welcoming you again in the future.

10/10 Excellent

Polina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Wonderful beach. Highly recommend it.
Stayed 6 nights in Feb 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Erica

Liked: Cleanliness, amenities, property conditions & facilities
The Crane is a beautiful property. It is unfortunate the beach is not swimmable. Service was extremely slow at all of the restaurant at the beach, and near the pools. For the price I expected service to be better. Overall a good stay, would return. I would highly recommend a rental car for those wishing to explore the island.
Stayed 2 nights in Mar 2024
Response from Crane Barbados on Mar 22, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found The Crane to be a beautiful property and that you had an overall good stay. We apologize for any inconveniences you experienced. Your comments are valuable to us and we will strive to improve in these areas.It was our pleasure to host you and we hope to welcome you back again in the future.

8/10 Good

Claude

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with pluses and minuses ?
Stayed 14 nights in Feb 2024
Response from Crane Barbados on Mar 8, 2024
Thanks for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Nasim A

Stayed 7 nights in Mar 2024
Response from Crane Barbados on Apr 2, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Giselle

Stayed 1 night in Feb 2024
Response from Crane Barbados on Mar 26, 2024
Thank you for sharing. We are thrilled that you thoroughly enjoyed your stay with us. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Crane!!
Stayed 8 nights in Feb 2024
Response from Crane Barbados on Mar 6, 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Lynn

Stayed 7 nights in Feb 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, amenities
The pools were in bad shape. I feel that more effort should be made to improve pool conditions given the uncontrollable aspects of the beach (rough waves and excessive seaweed). Service in the resort restaurants was very slow but the fantastic service from everyone we interacted with more than made up for it. But be ready to wait 1 hour or more for your meal!!
Stayed 7 nights in Feb 2024
Response from Crane Barbados on Mar 6, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the pool. Please be assured that this was a rare occurrence. However, we are pleased to share that the pool has been restored. We appreciate your kind words regarding our staff's service. They are true examples of Bajan hospitality.It was our pleasure to host you and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

AVRIL PATRICIA

Stayed 4 nights in Feb 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for sharing your feedback. It was our pleasure to host you. We hope to have another opportunity in the future to show you a true Crane experience.

10/10 Excellent

MARC

Stayed 1 night in Feb 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Shirley, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security. The staff was very friendly and polite. All request was received and expedited.
Stayed 3 nights in Feb 2024
Response from Crane Barbados on Feb 20, 2024
Thank you for sharing this review. We are thrilled that you thoroughly enjoyed your stay with us, as this is always our aim.It was certainly our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort! Food, area, room, pools, staff, and the beach was lovely! Would definitely visit again!
Stayed 4 nights in Feb 2024
Response from Reservations on Feb 19, 2024
Thank you we look forward to welcoming you again in the near future.

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get our room until 5:40pm staff very unfriendly and rude. Food is very hard to find all restaurants booked room service stated 1:45min minimum for food. Went to the bar only thing available was pizza. Practically inedible this place is at best a 2 star resort and that is being generous. Would not stay here again even if it was free
Stayed 1 night in Feb 2024
Response from Crane Barbados on Feb 19, 2024
Thank you for sharing your this review. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us and we are deeply disappointed to learn that we fell short of your expectations. Rest assured, we will address the issues you raised with our team to ensure such lapses do not occur again in the future. While we understand your reluctance to return to the resort, we do hope you visit our beautiful island again in the future.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort very clean
Response from Crane Barbados on Feb 16, 2024
Thank you for sharing this review. We're happy to note you enjoyed your recent stay with us.It was our pleasure to host you and we hope to host you again in the future.

8/10 Good

Fred

Stayed 8 nights in Feb 2024
Response from Crane Barbados on Mar 20, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful.
Stayed 7 nights in Jan 2024
Response from Crane Barbados on Feb 1, 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the futur

10/10 Excellent

Kashish

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and property
Response from Crane Barbados on Feb 1, 2024
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Christopher Scott

Stayed 5 nights in Jan 2024
Response from Crane Barbados on Feb 12, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were assigned a suite in building 5. Miles away from the restaurants etc. But my partner has a mobility issue so they gave us a room 241B much smaller than what we paid for so we are looking for a partial refund. Thank you.
Stayed 7 nights in Jan 2024

4/10 Poor

Curtis

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
During my 16 hour stay at the Crane, I waited seven and 0ne half hours for them to reluctantly give me a room. The place is a total waste of money. And this treatment was after making advance reservations and paying in full up front.
Stayed 1 night in Jan 2024
Response from Crane Barbados on Jan 30, 2024
We sincerely apologize for the inconvenience you experienced during your stay. This does not reflect the level of service we aim to provide and we are committed to addressing and rectifying the issues you've highlighted.We value your feedback and we hope you’ll give us the chance to restore your trust in us in your future travels.

4/10 Poor

Silviu

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Crane Barbados on Jan 30, 2024
We are disappointed that your stay fell short of expectations. Please accept our apologies for any inconsistencies experienced during your stay.It was our pleasure to host you and we hope you’ll give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Tameisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Crane Barbados on Jan 9, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Crane Barbados on Jan 8, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

2/10 Terrible

Eli

Travelled with family and small children
Disliked: Cleanliness, amenities
Very bad resort, no life at all after 5pm AC in room doesn’t work. . Dirty and stained rooms..the list can go on and on . But I wouldn’t stay here with my kids again for sure
Stayed 7 nights in Dec 2023
Response from Crane Barbados on Jan 8, 2024
Thank you for your feedback. We sincerely apologize for the challenges you encountered during your stay, as this is not in keeping with our standards. Your feedback is truly important to us, and we are genuinely sorry that your experience did not meet your expectations.Our team is committed to addressing these concerns to improve future guest stays.We hope to have the chance to restore your confidence in our resort in the future.

4/10 Poor

Karen, Alpharetta

Travelled with partner
Disliked: Cleanliness, amenities
While the property itself (beach and grounds) are beautiful, the resort itself is very dated and rundown. The adult pool is green and the other pools, while blue, are dirty. I didn’t feel comfortable getting in either. Barbados is beautiful and we will be returning but not to The Crane Hotel. This resort is definitely overpriced for the value received.
Stayed 7 nights in Dec 2023
Response from Crane Barbados on Jan 8, 2024
Thank you for sharing your feedback. We appreciate your acknowledgment of the beauty of our beach and grounds. We sincerely apologize for the issues you encountered, and we regret that we fell short of meeting your expectations. We are actively addressing the concerns raised to ensure improvements in our facilities. While we understand your decision, we hope to have the opportunity to welcome you back in the future and provide an enhanced experience.

6/10 Okay

TRACEY

Stayed 5 nights in Dec 2023
Response from Crane Barbados on Jan 8, 2024
Thank you for your feedback, as it is important to us to improve future guest experiences.It was our pleasure to host you and we hope to welcome you in the future for a true Crane experience.

10/10 Excellent

Salvatore

Stayed 7 nights in Dec 2023
Response from Crane Barbados on Jan 8, 2024
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, located on a beautiful beach with everything you would need
Stayed 7 nights in Dec 2023
Response from Crane Barbados on Jan 2, 2024
Thank you for sharing this review. We are thrilled you thoroughly enjoyed your stay with us.It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Lynn, Pooler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crane is an upscale property on the east coast of Barbados. We had a wonderful time and would recommend it to you.
Stayed 9 nights in Nov 2023
Response from Crane Barbados on Jan 2, 2024
Thank you for your review and recommendation. We are happy to note that you enjoyed your stay with us.It was certainly our pleasure to host you and we hope to welcome you again in the future.

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everyone polite but security event led to deception on their part
Stayed 3 nights in Dec 2023
Response from Crane Barbados on Jan 2, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret to learn of the negative experience you encountered, as this is not in keeping with our established standards.Our team is dedicated improving our communication to prevent similar situations. Your feedback is invaluable in helping us enhance the overall guest experience.We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

10/10 Excellent

Yosef

Stayed 2 nights in Dec 2023
Response from Crane Barbados on Dec 19, 2023
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The good, stunning property, beautiful landscaping and breathtaking views from the room. spacious living room and bedroom, nice patio and the plunge pool was great! Very quiet. They have a cute general store and a very delicious bakery, you can get treats and coffee The bad,food on the resort is bland and very expensive. average was $70 american for any meal. The jacuzzi tub water never got hot enough to actually enjoy it. Most of the people that worked there were very nice, But, several of the younger females were rude, (really rude) one that was a cashier at the duty free store and 2 that worked the 1887 restaurant. For what we paid to stay there, I feel like the food should have been better, the water should have gotten hot to take a bath and that people that worked there should not have been rude. it is also very far from town and it cost about $100 american to go to town and back ( gas is very expensive there) overall it was nice.
Stayed 8 nights in Dec 2023
Response from Crane Barbados on Dec 15, 2023
Thank you for sharing your feedback. We are happy to note the areas you enjoyed during your stay.However, we are disappointed to learn of the areas that fell short of expectations. Please be assured that your concerns have been noted and will be discussed with the relevant teams to improve future guest experiences.It was our pleasure to host you and we hope to welcome you again in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Crane Barbados on Dec 14, 2023
Thank you for your feedback, as it is important to us. We are disappointed that your stay fell short of expectations. Please accept our apologies for this.We hope to welcome you in the future to enjoy a true Crane experience.

10/10 Excellent

Lakriesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Dec 2023
Response from Crane Barbados on Dec 15, 2023
Thank you for sharing! It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Demond

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Crane Barbados on Dec 12, 2023
Thank you for sharing. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

BING

Stayed 1 night in Dec 2023
Response from Crane Barbados on Jan 2, 2024
Thank you for sharing this review. It was certainly our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Manoj

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, good facilities but lacking in staff. Large property so when mistakes or problems occur it takes time to recover. Eventually they do but in the meantime some gloss is lost during the stay.
Stayed 9 nights in Nov 2023
Response from Crane Barbados on Dec 5, 2023
Thank you for your feedback, as it is important to us. We will be sure to discuss this with the team in an effort to improve future guest experiences. We are however still happy to note that you enjoyed your stay with us. It was our pleasure to host you and we hope to welcome you again in the future.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Had a problem with the shower but yhey sorted it.
Stayed 1 night in Nov 2023
Response from Crane Barbados on Nov 29, 2023
Thank you for sharing. We are happy to note that you enjoyed your stay with us and that your issue was resolved to your satisfaction.It was certainly our pleasure to host you and we hope to welcome you again in the future.

10/10 Excellent

Glenn

Stayed 1 night in Nov 2023
Response from Crane Barbados on Dec 8, 2023
Thank you for sharing! It was our pleasure to host you and we hope to welcome you again in the future.