Bar-salon dans le hall
Vérifier la disponibilité

Casa Karina Hotel – Avis

4 out of 5
Casa Karina Hotel
5 Kralev Dvor Str, Bansko

Avis

7,6

Bien

Note de 10 – Excellent, d’après 17 avis sur 60." "
Note de 8 – Bien, d’après 24 avis sur 60." "
Note de 6 – Acceptable, d’après 11 avis sur 60." "
Note de 4 – Médiocre, d’après 4 avis sur 60." "
Note de 2 – Terrible, d’après 4 avis sur 60." "

7,4/10

Propreté

7,8/10

Service et personnel

8,6/10

Commodités

7,8/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Michael

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay
Séjour de 4 nuits en mars 2024

8/10 – Bien

James

Points forts : Commodités
Nice facilities and excellent location
Séjour de 3 nuits en février 2024

8/10 – Bien

Susanne

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Séjour de 7 nuits en janvier 2024

10/10 – Excellent

Hadrien

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A very good stay! Definitely recommend it. Close to the gondola and the shops. Staff is very helpful. Very spacious room. Food is very good for half board option. The hotel falicities are pristine.
Séjour de 7 nuits en décembre 2023
Hristina Mihaylova a répondu le 23 janv. 2024
Dear Hadrien, Thank you very much for your feedback!We are glad to hear that you enjoyed your stay with us and that you liked our accommodation, food and staff. We hope to welcome you again! Best RegardsHristina MihaylovaHotel Manager

8/10 – Bien

Iosif

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place for rest.
Séjour de 6 nuits en août 2023

10/10 – Excellent

haskia

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en mars 2023
Atanas Atanasov a répondu le 11 mars 2023
Thank you for being our guest and for taking the time to leave a comment about your stay. We are glad that you were satisfied with your stay, this is our greatest reward. We will be glad to have you as our guests again.

8/10 – Bien

Joanne

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is an excellent hotel for its money-central location for everything-5 mins to Gondola, clean and warm rooms-housekeeping every day-we did half board which the food was good(we never expect fine dining in HB-but good varied choice) the only thing I would say is that the breakfast could be a little earlier 7am rather than 7.30am as it leaves very little time to eat before the Gondola opens at 8….but this wouldn’t stop me from staying here again-all in all a very good.
Séjour de 5 nuits en février 2023
Atanas Atanasov a répondu le 6 avr. 2023
Deare Joanne,Thank you for your kind words. We are glad that we were able to create a good experience for you in Bansko. It is a pleasure that you were our guests, welcome again.

10/10 – Excellent

Irineos

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommended for family and single travels.
Séjour de 3 nuits en juillet 2022

4/10 – Médiocre

Daniel

Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 6 nuits en janvier 2022

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Check in staff really friendly. We had the luxury studio room which was very nice, very alpine feel to it - very spacious! Breakfast was ok, can be approved. Dinner was also ok, could have done with the food being warmer. Spa needs updating. However, overall experience was very pleasant. Very convenient location to the gondola.
Séjour de 8 nuits en décembre 2021

10/10 – Excellent

Jiemeng

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyable stay with great staff
Great location, very friendly and helpful staff. Will be going again on my next trip!
Séjour de 6 nuits en décembre 2021
Atanas Atanasov a répondu le 6 janv. 2022
Hello, thank you very much for the kind comment. We are pleased when our guests were satisfied with their stay at our hotel.

2/10 – Terrible

Hamit

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2021

6/10 – Acceptable

Dan

Points forts : Service et personnel
overall stay was dissapointing
overall stay was dissapointing regarding the expectations I had while watching the hotel's profile. I got my room about an hour after arrival (it was early check-in), but the romm contained NO TABLE to eat on or work on. The room was VERY dirty, and they did not supply the TA morning breakfast (it was under COVID restriction, so the guests need to eat it the room by early TA reservation from the hotel's restaorant. Since ther was no regular table in the room, you needed to eat sitting on the floor, as if you're in Japan...). The next day, after being very angry, they swiched my room to much better clean one, and organaized a plate of fruits, and allowed me to use the safe box without additional costs. later I asked for late check-out and was agreed, but then, a day before suddenly the whole hote was "fully booked" and I had to leave the room and to prepare my self after a day of ski in the showers of the spa, which were also dissapoiting. The Gym is ultra-old fashion, and the food at dinner was so bad I skipped it and went to eat out side. If you reserve a room here, do not waste on HB, do only B&B. So to summerize: the staff is nice and willing to assist, but the place itself and my overall experience were not so good, and probably skip this place next time should I return to Bansko.
Séjour de 5 nuits en mars 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An excellent hotel with consistently high standards. The staff are polite, friendly and enthusiastic. The rooms are clean, warm and comfortable. The restaurant is vibrant and the food is splendid, always of a high quality. I cannot fault Casa Karina Hôtel.
Séjour de 7 nuits en mars 2020
General Manager Atanas Atanasov a répondu le 6 avr. 2020
Hello, Thanks for the kind words. We are glad that you were our guests and we were able to create you a pleasant experience with us. Be healthy!

8/10 – Bien

Assaf

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Was greate, there is one think tot be improved
It was only one problem with check-in. We came to the hotel early, but we were not allowed to make the check-in. We returned at 2 pm and then there was a really big queue of people
Séjour de 6 nuits en mars 2020
GM Atanas Atanasov a répondu le 6 avr. 2020
Hello Assaf, Thank you for visiting our hotel. We are very sorry that we made you wait a little longer at your arrival. We had a great departure and a great arrival that day. Due to the short interval between check-out and check-in, we had to prepare the rooms for the next guests very quickly. I hope next time you are our guests to avoid this unpleasant moment. Greetings and be healthy!

8/10 – Bien

Ayse

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Casa Karina did not disappoint us; it was a short walk to the Gondola, swimming pool/spa area was lovely and relaxing, staff were friendlier than whole of Bansko. Our room was spacious, temperature comfortable, with a powerful shower. Lack of wifi in the room did not bother us as it was very good in the loby. Food especially the main dishes could have been a little more creative. Short length of shower curtain in our room meant we couldnt stop water flooding into bathroom. Just small issues for excellent value. We certainly enjoyed our stay at Casa Karina and would stay there again.
Séjour de 5 nuits en mars 2020
GM Atanas Atanasov a répondu le 6 avr. 2020
Hi Ayse, Thanks for the comment. The opinion of our guests is important to us. We have addressed the issues you have identified. We will endeavor to remove them. We hope that the next time you will be our guest, we will be able to fully meet your expectations for a good holiday. Be healthy!

10/10 – Excellent

Andrea

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super Preisleistungsverhältnis
Wir waren das 2.Mal im Casa Karina. Es hat uns wieder sehr gut gefallen. Große Zimmer, gute Betten, schöner Spa, nettes Personal und das Essen war wieder lecker. Aber... leider nicht warm genug. Schade. Dafür eine große Auswahl. Wir kommen gerne wieder.
Séjour de 9 nuits en février 2020
GM Atanas Atanasov a répondu le 8 avr. 2020
Hallo Andrea, Wir freuen uns sehr, dass Sie zum 2. Mal in unserem Hotel zu Gast sind. Wir werden sehen, warum du dich cooler gefühlt hast. Und ich versichere Ihnen, wir werden dies berücksichtigen, damit es beim nächsten Mal nicht passiert. Grüße und sei gesund!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Value for money
nice breakfast and dinner, clean spa and pool, good underground parking services, friendly staff, value for money
Séjour de 2 nuits en février 2020
Hristina Mihaylova a répondu le 8 mars 2020
Dear Guest, Thank you for being our guests and for your positive feedback. We are happy to hear that you enjoyed our accommodation, housekeeping and staff service, quality and variety of the food we offer at the buffet. We do hope to have the pleasure to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

8/10 – Bien

richard

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel very nice good location for everything skiing and everything very friendly would stay again without hesitation
Séjour de 3 nuits en janvier 2020
Tony Atanasov a répondu le 5 févr. 2020
Hello Richard, Thank you for choosing Casa Karina! We are delighted when our guests are happy from the stay with us. For sure we will try to upgrade our facilities and services to become 10/10. Thank you for the nice review and hope to see you again! Have a nice day!

10/10 – Excellent

Hakan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sağolsun her türlü destek verildi çok merkezi
Séjour de 5 nuits en janvier 2020
Tony Atanasov a répondu le 5 févr. 2020
Hello Hakan, Thank you for choosing Casa Karina and thank you for the nice review. The opinion of our guests is very important for us. We are trying to do our best. Thank you again and hope to see you again!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en décembre 2019
Tony Atanasov a répondu le 15 janv. 2020
Hello, Thank you very much for the review. We are glad that you are happy after your stay with us. It would be pleasure to be our guest again in future. Have a nice day!

4/10 – Médiocre

Cristi

Voyage en famille
Points faibles : Propreté
The hotel and the receptionist was fine but the cleaners are not doing their job at all. In 8 days they didn’t changed the beddings at all, apart the towels which were changed daily, not cleaning anything and I had to ask them to hover the room and they didn’t look very happy. If I was staying 2,3 days I will understand but after 3 days maximum the room should be cleaned properly including changing the beddings. Regarding heating- there was only one small radiator in a studio which it wasn’t enough to warm up the room and specially near the window where was the sofa you could feel the cold from the window. Regarding Food- The food was the same every day to dry and not tasty. The soups were not warm, the tea selection wasn’t daily filled up. At the New Year Party we have been charged for 2 children 6and 7years old €90 and for what??? All the dishes were terrible. You could see that nearly all the other guests didn’t touch them. Overall we pay a lot for a four stars hotel but we get services for a budget hotel. We feel the they didn’t respect our money which we paid them there especially when you stay more than 2,3 days.
Séjour de 8 nuits en décembre 2019
Tony Atanasov a répondu le 15 janv. 2020
Dear Cristi, Thank you very much for the recomendation and for the review. The opinion of our guest is very important for us. This feedback helps us to improve the services and the products that we offer. Wish you all the best!

6/10 – Acceptable

Evangelos

Points forts : Service et personnel
Απογοητευτικό
Απογοητευτικό Το διαμέρισμα πάρα πολύ μικρό, Τα ντουλαπια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος αναπληρώνειΚαγκελάκια της κουζίνας κυριολεκτικά άδεια χωρίς ένα σκεύος οτιδήποτε... υπόψη ότι η γύρω περιοχές δεν έχει πάρκινγκ άρα + 10 λέβα για το πάρκινγκ που παρέχει το ξενοδοχείο επίσης στη ντουλάπα θα διαπιστώσετε ότι δεν έχει μπουρνούζι + 10 λέβα συνυπολογίσετε και σίγουρα θα προτιμήσετε κάποιο άλλο ξενοδοχείο όπως και εγώ την επόμενη φορά.
Séjour de 1 nuit en novembre 2019

6/10 – Acceptable

eyal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Confort de la chambre
decent hotel
I been there with friend for a ski vacation, the room was just fine for two people ... the beds was "low cost" single beds, at the shower the bath was installed too high relative to the douche .. not so comfortable easy for tall people. the food ( breakfast and dinner ) were great.
Séjour de 4 nuits en mars 2019
Hristina Mihaylova a répondu le 27 mai 2019
Dear Guest, Thank you for your feedback. We are glad to hear that you liked the food quality and variety. All your other remarks are taken into consideration. We hope to welcome you again! Best Regards Hristina Mihaylova Casa Karina

6/10 – Acceptable

Voyageur vérifié

Points forts : État et installations de l’hébergement
Points faibles : Propreté
Casa Karina was a nice, modern hotel to stay in. Amazing value for money with half board booking. Our room was big enough, the bathroom was a comfortable size. The beds weren't particularly comfortable and the bottom sheet was too small for the bed but it made do for the cost we paid. One the first few days I moved some of the furniture to fit the room being a twin rather than a double (2 beds pushed together). The amount of dust and dirt showed the room required a deep clean. I presumed this would have been done by the cleaners but I took until the 4th day when we put the please clean the room sign on the door when it was actually cleaned. The other times, the beds were made and the towels were changed. We had the same sheets for all 7 nights. I didn't seem clear as to whether we could drink the water, the receptionist said yes and yet they wouldn't give us water with dinner saying it wasn't good. We ended up buying water for the whole week. The food has some interesting choices, with some mornings there being a toaster and not on others. Dinner had a great salad selection, but left out pasta with bolognese next to it which wasn't under the heat? Didn't really understand that. The staff didn't seem particularly happy to be there, more attempting to try and catch you for taking food out of the food area? The 15mins free massage which comes with the booking was OK but not amazing, after your free massage you're then met with a hard sell. I don't think I would book again
Séjour de 7 nuits en mars 2019
Hristina Mihaylova a répondu le 19 mars 2019
Dear Guest, Thank you for being our guests and for your feedback. All your remarks will be taken into consideration. Best Regards Casa Karina Team

8/10 – Bien

lisa

Points forts : Service et personnel
Good located hotel
We travelled as a family of four! Had a good time and would recommend!
Séjour de 5 nuits en février 2019
Hristina Mihaylova a répondu le 4 mars 2019
Dear Lisa, Thank you for being our guests and for your possitive feedback! We are happy to hear that you enjoyed your stay with us and we hope to welcome you again! Best Regards Hristina Mihyalova Hotel Manager

8/10 – Bien

Zoran, Serbia

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Restaurant was very good. Food is tasty. Loby is OK. SPA is OK. Location is OK. Maybe the ventilation in fitnes room should be better. And some of the equipment should be fixed. Im room the light should be better and the heating is hard to ajust.
Séjour de 5 nuits en février 2019
Hristina Mihaylova a répondu le 20 févr. 2019
Dear Zoran, thank you for being our guests and for the possitive feedback. We are happy to hear that you enjoyed our location, Spa Centre and food quality and variety! Your remarks regarding the fitness and equipment are taken into consideration. We hope to welcome you again! Best Regards Hristina Mihaylova

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Easy location and spacious room excellent. Staff at breakfast could be more friendly.
Séjour de 5 nuits en février 2019
Hristina Mihaylova a répondu le 16 févr. 2019
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed our location and accommodation. Your remark about the staff is taken into consideration. We hope to welcome you again! Best Regards Hristina Mihaylova Hotel Manager

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2019
Hristina Mihaylova a répondu le 5 févr. 2019
Dear Guest, Thank you for your feedback! We hope to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 – Excellent

Antoaneta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A lovely place!
We had a great time at Casa Karina and we would definitely come back! The hotel is 5 mins walk to the Gondola. Perfect for skiers! The staff were very friendly. The food in the restaurant was very nice, varied and very reasonable price. The apartment was big and very warm,with a beautiful view over the mountains. The room had a big balcony with a table and two chairs. It needs some improvements(the shelf in the bathroom was not fixed properly and you couldn't use it). There was a lot of storage space in both rooms. Even though the room had a kitchenette (the oven, the extractor fan, the hob were brand new) there was no crockery or cutlery. But I am sure that if we have asked for some, they would have been provided. There was a kettle and 2 cups, tea and coffee provided. Every day, they would replenish 2 bottles of water , the tea and the coffee. The towels were changed every day. The bed sheet were changed twice in 9 days. The television was an old big box model and didn't have all the channels other rooms had. There is a pool, a sauna and a steam bath. The tiles around the pool, when wet, were very slippery. Two children fell while walking. The ladders into the pool were not secured. The area around the sauna and steam room was very wet and even though it was a sign saying the it us slippery when wet, it was dangerous to walk on. There was a children play room and an animator. The conclusion,small things need improvement, but we would definitely go back
Séjour de 9 nuits en janvier 2019
Hristina Mihaylova a répondu le 5 févr. 2019
Dear Mrs. Birsan, Thank you for being our guests and for your possitive feedback! We are delighted to hear you enjoyed our location, accommodation, housekeeping service, food quality and hotel facilities! Your remarks regarding the pool area and apartment is taken into consideration. It will be a pleasure for to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, confort de la chambre
The hotel is a good budget hotel with no especial frills but good for those who want easy access to Bansko and for those skiing the gondola is only a short walk away. The spa staff were very helpful.
Séjour de 7 nuits en décembre 2018
Hristina Mihaylova a répondu le 5 févr. 2019
Dear Guest, Thank you for taking time to review your recent stay at Hotel Casa Karina! We are happy to hear you liked our location abd Spa service! We hope to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 – Excellent

Gary

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good value and great location
Stayed for a 10 day ski trip. Great location near the slopes, friendly staff, great spa on site and Buffett food was good
Séjour de 10 nuits en décembre 2018
Hristina Mihaylova a répondu le 5 févr. 2019
Dear Gary, Thank you for being our guests and for your possitive feedback! We are happy to hear you ejoyed our location, staff service Spa facilities and food quality! We hope to have the pleasure to welcome you again! Best Regards Hristina Mihaylova Hotel Manager Casa Karina

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en septembre 2018
Hristina Mihaylova a répondu le 30 oct. 2018
Dear Guests, thank you for your possitive feedback. We hope to welcome you again!

10/10 – Excellent

Bjørn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2018
Hristina Mihaylova a répondu le 3 juill. 2018
Dear Mr. Brunstad, thank you very much for your positive feedback. We are happy to hear you enjoyed your stay with us! We hope to welcome you again!

8/10 – Bien

Kieran

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great group skiing holiday!
We travelled in a group of 13 people for a weekend of skiing. We took three, 2 bed apartments and a single studio apartment. We were all pleasantly surprised with the standard of the apartments, they were clean, modern and fairly spacious. The rooms included breakfast and dinner which was a buffet. The quality of the food was ok, nothing special, but it did the job! They have spa facilities which were good, steam room, sauna and pool that helped with the recovery after a day of skiing! In terms of location, it was pretty well situated with it being a mere 5 mins walk to the main gondola. There are bars, restaurants and shops nearby too. I strongly recommend using the ski hire facilities of the hotel, it is perfectly situated next to the hotel and it's ski storage room. It is cheap and the two guys there were fantastic, they even gave us a drink when returning the skis!
Séjour de 4 nuits en mars 2018
Hristina Mihaylova a répondu le 21 avr. 2018
Dear Kieran, thank you very much for your positive feedback regarding your stay in Casa Karina, Bansko. We are delighted to hear that we met your requirements for the accommodation, Spa facilities and the quality of our food on the buffet. We are also happy to hear that you liked our ski hire service and the drink after ski! We would be very happy if we welcome you again! Best Regards, Hristina Mihaylova, Casa Karina Hotel Manager

6/10 – Acceptable

Jeanette, South Wales

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel, central location to gondola lift.
Great apartment, but it smelt of cigarette smoke for a few days, had to keep windows open to neutralise! Obviously guests were smoking in the room before us! Lounge settee was dirty and stained, turned the cushions around so it was then nice and clean. Nice touch that small bottles of water were left in the room everyday to put in your rucksack for the slopes. On the whole, a great hotel with welcoming staff!
Séjour de 7 nuits en février 2018
Hristina Mihaylova a répondu le 2 mars 2018
Dear Jeanette, Thank you for your feedback, the opinion of our guests is very important to us as in this way we can improve the services we offer in the hotel. I am happy to hear you enjoyed your stay with us and that you liked our location, staff, accommodation and food. Please take in mind that our housekeeping is from 8:30 in the morning until 16:30 in the afternoon and the rooms and the apartments are cleaned in this time of the day. Your comments regarding the apartment has been taken under consideration. We were happy to welcome you in our hotel and we do hope to visit us again! Best Regards Hristina Mihaylova

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
The location is good, parking facilities in the basement (extra charge), pool and sauna ok, too crowded at breakfast and dinner and food not great. Skiing area is nice but the waiting for the gondola to go up the mountain is at least 1,5 hrs between 8 am - 11.30 am (not enough capacity during popular skiing times such as February).
Hristina Mihaylova a répondu le 21 avr. 2018
Dear Guest, thank you for taking time to share with us your opinion for your recent stay in Casa Karina Bansko. We are glad to hear you liked our location, parking and Spa facilities. Your remark regarding the food is taken into account. We are sorry to hear that the working hours of the Gondola did not meet your expectations but unfortunately we are not able to assist with this issue. We will be happy to welcome you again! Best regards Hristina Mihaylova Casa Karina Hotel Manager

10/10 – Excellent

Clare

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A great hotel with good facilities especially the lobby, pool, and spa.
Séjour de 4 nuits en février 2018
Hristina Mihaylova a répondu le 12 févr. 2018
Dear Clare, thank you very much for your possitive feedback. We are very glad to hear that you enjoyed your stay with us and we do hope to welcome you again! Best Regards, Hristina Mihaylova

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Expensive for its facilities
Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no conection in the 4th floor. The breakfast was satisfied but more options are needed.
Séjour de 1 nuit en décembre 2017
Hristina Mihaylova a répondu le 6 janv. 2018
Dear guest, Thnk you for your feedback. The opinion of our guests is important to us so we can improve the quality of our services. We hope to welcome you again. Best Regards, Hristina Mihaylova

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Expensive for its facilities
Nice hotel but not a 4 star one. Enough clean with everyday towels change. Free towels for the pool and spa. The spa facilities just ok. Good WiFi only in the ground floor but no connection in the 4th floor. The breakfast was satisfied but more options are needed.
Séjour de 2 nuits en décembre 2017
Hristina Mihaylova a répondu le 6 janv. 2018
Dear guest, Thnk you for your feedback. We will work hard to improve the quality of our services. We hope to welcome you again. Best Regards, Hristina Mihaylova

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommended
Casa Karina was a great place to stay. It was modern throughout the hotel and had good facilities. The food was good and the service was welcoming.
Séjour de 1 nuit en décembre 2017
Hristina Mihaylova a répondu le 6 janv. 2018
Dear William, thank you for your possitive feedback. We are happy to hear that you enjoyed your stay with us and we do hope to welcome you again! Best Regards from Casa Karina team

4/10 – Médiocre

Petar, Plovdiv, Bulgaria

Points faibles : Propreté, service et personnel
Poor menu. Small portion and bad service from the staff.
Séjour de 2 nuits en août 2017

10/10 – Excellent

Bayindir Huseyin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great price for the value!
It is the best value for money! They have a very friendly staff. The service was great with a smile always! Food for the breakfast and the dinner was very good! The location is quite nice to access the lifts and the town. I highly recommend what they offer before checking any other place in Bansko.
Dear Mr. Bayindir Huseyin, Thank you very much for the lovely words addressed to our team and sharing your last experience in our hotel. We are more than pleased to know that everyone put their effort in to make your stay memorable. Thank you for choosing Casa Karina. We will be happy to welcome you again in the nearest future! Your "Casa Karina" team

8/10 – Bien

IOANNIS

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good choice
A good choice for ski or relaxing. Friendly , good location , great buffet , nice rooms.
Dear Ioannis, Thank you very much for your possitive feedback. We are very pleased to hear that you enjoyed your stay in Casa Karina Hotel. We do hope to welcome you again. Best Regards Hristina Mihaylova Manager Casa Karina

6/10 – Acceptable

Liz, England

Good location, cheap hotel.
Great location close to everything. Asked for another pillow (only gave 1 each) , but had to ask again second day. Food was very average and often cold / Luke warm, but for the price wasn't expecting much! So cheap to eat out we did a few nights. Loved Bansko in general planning another trip and trying another hotel! Although would go back to casa Karina :) Some staff happier than others but all in all a good stay!
Hristina Mihaylova a répondu le 1 avr. 2017
Dear Liz, Thank you very much for your feedback. It is very important for us to know our guests`s opinion, it helps us to improve our services. We will take into account all your mentions and we will be working on getting them fixed. We do hope to welcome you again in Hotel Casa Karina. Best Regards Hristina Mihaylova Manager

8/10 – Bien

GEORGIOS

Points forts : Propreté, confort de la chambre
Value for money!
Nice clean hotel. Great dinner-breakfast. With little problems the spa. Near to lift-center. As all the hotels in bansko not friendlly stuff. I ll going again.
Dear Georgios, Thank you very much for sharing your expirience with us. Your feedback is very valuable to us, as we do our best to improve with each and every single stay. We are glad to hear that you enjoyed your stay in Hotel Casa Karina. We do hope to welcome you again. Best Regards Hristina Mihaylova Manager

6/10 – Acceptable

Lemy

Points forts : Service et personnel
Trevligt personal.
Nära till allt men det är inte 4* enligt min tycke. Max 3*.

8/10 – Bien

Barry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Convenient clean modern hotel with superb staff.
Negatives ? 1. The location is not ski in /ski out. It is a five minute walk to the gondola station, which can be very busy at peak times. Our party of nine used a hotel minibus service - well worth it. 2. The Hoyle food is attractively presented but taste was generally a little bland for us. Positives. Many ! Staff were excellent. Helpful, willing and knowledgeable. The ski hire shop within the complex was the best i have ever experienced. The two staff were helpful and efficient - even assisting with putting on and taking off your boots ! And their goodwill drinks were very welcome. Hotel was clean and adequately appointed. Transfers were arranged for us efficently and at sensible prices.
General Manager a répondu le 7 mars 2017
Dear Barry, Thank you for being our guest and for sharing your valuable feedback with us! It is a pleasure to know you have enjoyed our staff and the ski hire shop. We look forward to welcoming you as our guest in the nearest future and elevating your experience further! Warm regards, The Casa Karina Bansko Team

8/10 – Bien

jimmy, London

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel
Food was not to my taste but I am a fussy eater so make what you will of it!
Casa Karina a répondu le 17 févr. 2017
Dear Jimmy, Thank you for taking the time to share comments of your recent stay at Casa Karina. We are looking forward to meeting you again in the nearest future! Best Regards, Casa Karina team

8/10 – Bien

Srdjan

Points forts : État et installations de l’hébergement, confort de la chambre
The room was very comfortable and specius.
The apartment was comfortable and specius. Breakfast was very good too. Hotel Casa Karina is at the good position in Bansko and everything, including the access to gondola lift, is reachable by foot. Public spaces in hotel are well designed with good Internet access.
General Manager a répondu le 17 févr. 2017
Dear Guest, Thank you very much for choosing Casa Karina for your recent stay in Bansko and for taking the time to write a feedback. We always look forward to welcoming you back as our valued guest! Best Regards, The team of Casa Karina