Down comforters, minibar, in-room safe, desk

Reviews of Novotel Bangkok On Siam Square

4.5 out of 5
Novotel Bangkok On Siam Square
392-44 Siam Square Soi 6 Rama, Bangkok, Bangkok

Reviews

8.2

Very good

Rating 10 - Excellent. 405 out of 1014 reviews" "
Rating 8 - Good. 369 out of 1014 reviews" "
Rating 6 - Okay. 136 out of 1014 reviews" "
Rating 4 - Poor. 62 out of 1014 reviews" "
Rating 2 - Terrible. 42 out of 1014 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, food was well presented and delicious, staff is awesome, kind and very nice. The only down side is that wi-fi never worked.
Stayed 5 nights in Mar 2024
Response from Titin on Mar 27, 2024
Dear Hannah, Thank you for your kind words regarding our cleanliness, delicious food, and awesome staff. We apologize for the inconvenience with the Wi-Fi. Your feedback is valuable to us and will address this issue promptly. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Bangkok and made the correct decision of taking Novotel for our stay. Friendly staff, hotel is very clean and accesible if you are going around.
Stayed 3 nights in Mar 2024
Response from Titin on Mar 25, 2024
Dear Dennis,Thank you for choosing Novotel Bangkok on Siam Square for your first visit to Bangkok. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations.Even more to hear that you found our staff friendly and our hotel clean and accessible. We strive to provide excellent service and we are glad that they made a positive impact on your stay. Thank you again for staying with us. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property in the middle of Siam market with tons to see and do both inside and outside. It's close location to BTS Siam makes it an ideal choice, and you can get to and from the airport quickly from here.
Stayed 3 nights in Mar 2024
Response from Titin on Mar 27, 2024
Dear Nick, Thank you for your kind words on your recent stay with us. We are delighted to hear that you enjoyed our property's central location and proximity to the BTS Siam station. It's indeed that our hotel convenient for exploring the city. Thank you again for staying with us. We look forward to welcoming you back soon! Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff. Great breakfast buffet. Nice room
Stayed 2 nights in Mar 2024
Response from Titin on Mar 20, 2024
Dear Philippe,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the helpful staff, great breakfast buffet, and nice room. Our team strive to provide exceptional service and comfort to all our guests. Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Yong Fatt Allan

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Titin on Mar 20, 2024
Dear Yong Fatt Allan,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Kristin

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is a little run down. But excellent staff service and a great location
Stayed 6 nights in Mar 2024
Response from Titin on Mar 18, 2024
Dear Kristin, Thank you for for sharing your experience with us and acknowledging our excellent staff service and great location. We appreciate your feedback regarding the hotel condition. Rest assured, we are continuously working to maintain and improve our facilities. Thank you once again and we hope that you will consider giving us another opportunity to serve you better in the future. Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Heng Keong Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall and near to all shopping mall
Stayed 8 nights in Mar 2024
Response from Titin on Mar 18, 2024
Dear Heng Keong Larry, Thank you for sharing your positive review. I am delighted to learn that you had a wonderful stay, and the overall experience met your expectations.We are also delighted to hear that you found our hotel's location convenient for shopping. Thank you again for staying with us. We hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

wanida

Travelled with partner
The hotel so convenient area, clean , We will be back for sure.
Stayed 3 nights in Mar 2024
Response from Titin on Mar 18, 2024
Dear Wanida, Thank you for your positive feedback! I am delighted to learn that the overall experience met your expectations and that you found our hotel convenient and clean. We strive to provide a comfortable and convenient environment for our guests, and we are thrilled that you appreciated that. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

michael, rehovot

Liked: Cleanliness, amenities
location, lounge
Stayed 5 nights in Mar 2024
Response from Titin on Mar 11, 2024
Dear michael,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Jae-Young

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Titin on Mar 8, 2024
Dear Jae-Young,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Hong Wee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to BTS to travel around Bangkok. Sure will stay back the same hotel for the next trip.
Stayed 5 nights in Feb 2024
Response from Titin on Mar 5, 2024
Dear Hong Wee, Thank you for taking the time to share your positive review. We are delighted to hear that our convenient location near the BTS made your stay enjoyable. Thank you again for staying with us. We look forward to welcoming you back for your next trip. Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Chutimon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Titin on Mar 1, 2024
Dear Chutimon,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Rana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for those who wants to be in city center
Stayed 2 nights in Jan 2024
Response from Titin on Feb 28, 2024
Dear Rana,Thank you for sharing your experience with us. I am glad to learn that the overall experience met your expectations particularly with our location was an advantage for your visit.Thank you again for staying with us and we are hoping to welcome you back soon. Sincerely, Titin Suwanthab Guest Experience Manager

10/10 Excellent

hock leong ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bldg is abit old. The lifts abit slow
Stayed 3 nights in Feb 2024
Response from Titin on Feb 23, 2024
Dear hock leong ronnie, Thank you for sharing your feedback with us. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations. However, we understand that the age of our building and the speed of our elevators have affected your experience. We appreciate your input and will take it into account as we continue to improve our services. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Chi Ho

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Nothing else, but it’s the cost saving option at the centre of bangkok city
Stayed 3 nights in Feb 2024
Response from Titin on Feb 19, 2024
Dear Chi Ho, First of all, thank you for taking the time to share your experience with us for your stay in the heart of Bangkok. We appreciate your feedback and are glad to know that you found our hotel to be a cost-saving option. Please accept our sincere apologies for the inconveniences you encountered on this occasion. I have noticed from your given rating that we can improve, and we will. We hope nevertheless that you will consider staying with our hotel whenever your travel plans will bring you back. Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

RUDLOPH AUGUSTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient shoppibg areas and easy access to most shopping belt
Stayed 4 nights in Feb 2024
Response from Titin on Feb 16, 2024
Dear RUDLOPH AUGUSTINE,Thank you for choosing our hotel and sharing your feedback. We appreciate your comment about our convenient location in the heart of shopping districts. Thank you again for staying with us and hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Paul Robert, Brampton

Liked: Staff & service
Hotel is a bit tired, and needs a complete revamp. Don't bother with the buffet breakfast, it is poor quality, and can't keep pace with the number of people. Many dishes empty. Eat in the little street food alley right nearby. Hotel staff are very nice and polite. Pool are is also very nice.
Stayed 4 nights in Feb 2024
Response from Titin on Feb 13, 2024
Dear Paul Robert,First of all, thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words about our staff and the pool area.However, we have taken note of your comments regarding the hotel's condition and the buffet breakfast. We understand that these aspects did not meet your expectations. Your feedback will be shared with our management team for further review and improvement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is fine, nothing special, on the older side with an older, very shallow swimming pool. What you are paying for is the central area with many malls. If that's what you are after, then it's a good choice. If you want more "real" Bangkok, choose Novotel on Soi Nana :)
Stayed 7 nights in Jan 2024
Response from Titin on Feb 12, 2024
Dear Agnieszka, Thank you for sharing your experience with us. We understand that our property may not have met your expectations in terms of its age and the size of the swimming pool. However, we are glad to hear that you found our central location convenient for accessing the nearby malls. We do appreciate you bringing your concerns to our attention and therefore giving us an opportunity to improve. We truly hope that you will give us a chance to provide you with a better service on your next visit to Bangkok.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Aimee

Travelled with family
Disliked: Property conditions & facilities
We liked the proximity of the hotel to the train station and shopping areas. It was really easy to get around Bangkok. However, I noticed that the facilities need to be upgraded. The carpet needs cleaning and the room furniture should be changed.
Stayed 3 nights in Jan 2024
Response from Titin on Feb 12, 2024
Dear Aimee, Thank you for your valuable feedback. We appreciate your positive remarks about our convenient location. We understand your concerns regarding the facilities and their condition. We have taken note of your feedback regarding the carpet and room furniture. Your comments will be considered as we continue to enhance our guests' experience. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Worapat

Liked: Cleanliness, staff & service, property conditions & facilities
Novotel is great but Expedia it self is not good
Stayed 3 nights in Jan 2024
Response from Titin on Jan 30, 2024
Dear Woapat,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Ai Hua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always excellent service all the way. Love the place as very convenient and around the shopping areas.
Stayed 4 nights in Jan 2024
Response from Titin on Jan 30, 2024
Dear Ai Hua,We truly appreciate your kind comment on your recent stay. I am pleased to hear that you had a fantastic stay particularly with location of the hotel and the service you experienced. Our team strives to make each guest's stay special. We look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Rosalyn Wai Fong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always
Stayed 3 nights in Jan 2024
Response from Titin on Jan 26, 2024
Dear Rosalyn Wai Fong,Thank you for taking the time to write us this wonderful review. We highly appreciate you coming back to stay with us and are delighted you have been able to enjoy your return stay. At Novotel Siam we set out to deliver true Thai hospitality and we are honored that the team have been able to convey this during you recent stay. We look forward to many more visits in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Jutarat

Stayed 1 night in Jan 2024
Response from Titin on Jan 29, 2024
Dear Jutarat,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Alexandra, Gaithersburg

Stayed 3 nights in Dec 2023
Response from Titin on Jan 26, 2024
Dear Alexandra,Thank you very much for your feedback regarding your recent stay. I am delighted to learn that the overall experience met your expectations. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Alexandra, Gaithersburg

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from Titin on Jan 26, 2024
Dear Alexandra,We truly appreciate your kind comment on your recent stay. I am pleased to hear that you had a fantastic stay particularly with location of the hotel and the service you experienced. Our team strives to make each guest's stay special. We look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Lye Kwan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall stay was good. However the room facilities are not well maintained. Our door soft closing mechanism is missing, some of the switches are spoilt and 1 of the USB port is missing.
Stayed 3 nights in Jan 2024
Response from Titin on Jan 26, 2024
Dear Lye Kwan, Thank you for sharing your experience with us. We appreciate your feedback regarding the room facilities. We apologize for any inconvenience caused by spoilt switches, and the missing USB port. We have noted your feedback and already addressed your comments with our department head concerned for facility improvements. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Yirong Ariel

Stayed 3 nights in Jan 2024
Response from Titin on Feb 12, 2024
Dear Yirong Ariel,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its accessibility to the Paragon shopping centre, facilities and friendly staff
Stayed 9 nights in Jan 2024
Response from Titin on Jan 19, 2024
Dear Kamal,We truly appreciate your kind comment on your recent stay. I am pleased to hear that you had a fantastic stay particularly with location of the hotel and the service you experienced by our team member. We strives to make each guest's stay special and it's great to hear that they made your stay memorable. We look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

CHEE SHENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Titin on Jan 17, 2024
Dear CHEE SHENG,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Thank you again for staying with us. We look forward to welcoming you back for more great experiences in the future. Sincerely,Titin Suwanthab Guest Experience Manager

8/10 Good

Peter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Novotel is well situated in Siam Square, a sort of Times Square of Bangkok. There's a bewildering array of shopping and eating options nearby. The challenge becomes deciding between so many options. Though the facility and rooms are clean, there was a very strong smell of garbage coming in from the outside of the building that filled the lobby and elevator shafts. Ultimately, I liked this option for its value and convenience (it's a great location to hit a lot of sights if you have a short layover), but they need to do something about that smell.
Stayed 2 nights in Jan 2024
Response from Titin on Jan 16, 2024
Dear Peter,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be conveniently located in the bustling area of Siam Square, offering a wide range of shopping and dining options nearby. We understand that having so many choices can sometimes be overwhelming.However, we apologize for any inconvenience caused by the strong smell which came from outside municipal drainage to our lobby and elevator area. Your feedback regarding this matter has been duly noted. Our engineering and housekeeping teams are working hard to eliminate the issue as soon as possible, as we strive to provide a pleasant and comfortable environment for all our guests.We appreciate your kind words about the cleanliness of our facility and rooms, as well as the value and convenience that our hotel offers. We are glad to be of service, especially for guests with short layovers who wish to explore the sights in the area.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back again in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating. They upgraded us for our honeymoon. Everything is walkable from this location
Stayed 2 nights in Jan 2024
Response from Titin on Jan 16, 2024
Dear Rose, Thank you for sharing your positive experience with us. We are delighted to hear that our team provided you with a warm welcome and that you enjoyed the upgrade for your honeymoon. It's great to know that our hotel's central location allowed you to explore the area conveniently on foot. Thank you again for staying with us. We appreciate your feedback and hope to welcome you back for your next special occasion. Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Chung Wah Johnny

Disliked: Staff & service
the hotel location is good, but, the breakfast need to improve
Stayed 2 nights in Dec 2023
Response from Titin on Jan 16, 2024
Dear Chung Wah Johnny, Thank you for taking the time to share your feedback. We appreciate your kind words about our hotel's location which was an advantage for your needs. On the other hand, we have noted your comment regarding the breakfast and apologize for any inconvenience caused. We will share your feedback to the department heads concerned as we continuously strive to improve our services for our valued guests. Thank you again for your comments and hopefully you will give us the opportunity to welcome you back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Titin on Jan 16, 2024
Dear Robert,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Titin on Jan 4, 2024
Dear Rajesh,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Jeshmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and ready to help. Their breakfast options were excellent . The rooms were very clean
Stayed 3 nights in Dec 2023
Response from Titin on Jan 2, 2024
Dear Jeshmin,Thank you for your kind words on your recent stay with us. I am glad you were able to enjoy everything we have to offer, we pride ourselves on delivering great service and I will let my team know they contributed to your wonderful stay. We look forward to welcoming you back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Titin on Jan 2, 2024
Dear Raymond,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

4/10 Poor

Francesco

Travelled with family
Disliked: Room comfort
First of all once arrived despite booked for 4 person the room can host only 3 person and I have been obliged to pay for an extra bed. The hotel has a terrible smell of sewer. Especially at 4th floor but is clear at lobby as well. Overall fancy but it can be, room are not maintained with evident damages at edge of the floor and door. One day the room was not cleaned yet at 5pm once I have asked they did it
Stayed 3 nights in Dec 2023
Response from Titin on Jan 2, 2024
Dear Francesco,Thank you for taking the time to share your recent experience staying with us. We are sorry to hear that your experience was not up to expectations and understand your disappointment. We strive to provide our guests with a quality accommodation and service experiences during their stay. We appreciate your feedback as it helps us identify opportunities for improvement. On behalf of the team, please accept our sincerest apologies for the inconveniences you encountered on this occasion. We aims to consistently deliver a professional service to our guest and please be assured that we have followed your feedback and will also certainly discuss with the management team to see where we can lift to even higher levels.Whilst I understand that these issues significantly impacted upon your enjoyment. I sincerely hope you will consider a return visit in the future.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A middle-of-the road hotel, let down by an underwhelming breakfast & malfunctioning treadmills in the fitness center. Staff were very friendly & helpful.
Stayed 3 nights in Dec 2023
Response from Titin on Dec 27, 2023
Dear Chris,Thank you for taking the time to share your feedback following your recent stay with us. We are so pleased to read that you had a pleasant experience with our friendly and helpful staff. We place a great emphasis on providing our guests with the highest quality service, and we regret not having been able to meet your expectations in regard to breakfast and malfunctioning treadmills in the fitness center. We understand that these experiences can be incredibly frustrating, and we apologize for any disappointment caused. We take feedback from our guests very seriously, and truly appreciate all comments as it allows us to continuously improve our facilities and services going forward. We hope you will choose to stay with us again next time your travels bring you back to Bangkok.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

CHIN YONG ROBIN

Stayed 3 nights in Dec 2023
Response from Titin on Jan 16, 2024
Dear CHIN YONG ROBIN,Thank you for sharing your experience with us. I am glad you were able to enjoy everything we have offered. We are proud of our commitment to provide excellent customer service and amenities for every one of our guestsThank you again for staying with us and we look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Tuan Heng Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay in this hotel and enjoyed every stay. It’s convenient, quiet and easy access to the major malls and BTS. I’ll return to stay again if time permits.
Stayed 4 nights in Dec 2023
Response from Titin on Dec 27, 2023
Dear Tuan Heng Joseph,Thank you for your loyalty and positive feedback. We're thrilled to hear that you had an excellent experience particularly our hotel as convenient, quiet and easy access to the shopping malls and BTS station.Our team strive to ensure that every guest has a great experience. We are thankful that we have been able to provide you with a pleasant stay each time. It was indeed our pleasure to have you back with us again, and we look forward to welcoming you back as a valued returning guest.Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Titin on Dec 26, 2023
Dear Doris,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

8/10 Good

salman, Jabriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the best location in siam square .. the hotel is not bad
Stayed 5 nights in Dec 2023
Response from Titin on Dec 25, 2023
Dear salman,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will share your score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our greatest pleasure to welcome you again when your travel brings you back.Sincerely, Titin SuwanthabGuest Experience Manager

8/10 Good

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. The room was very clean and inviting. The location is great as it is close to all the shopping centers. I highly recommend this hotel.
Stayed 2 nights in Dec 2023
Response from Titin on Jan 16, 2024
Dear Geoff ,We truly appreciate your kind comment on your recent stay. I am pleased to hear that you had a fantastic stay particularly with location of the hotel, room cleanliness and the service you experienced. We can't wait to welcome you back, and your recommendation is truly appreciated.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

Alice

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel area is in a prime location in Bangkok but the building is old and smell bad in the room
Stayed 2 nights in Dec 2023
Response from Titin on Dec 21, 2023
Dear Alice,Thank you for sharing your experience with us. We are glad to hear that our location was an advantage for your visit. On the other hand, we are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We noted of your constructive comment concerning the hotel condition and the smell which came from outside municipal drainage to some certain area. We will also certainly discuss your feedback with the management team to see where we can lift to even higher levels.we would like to have an opportunity to welcome you back and provide you with the service that you expect and truly deserve.Sincerely,Titin SuwanthabGuest Experience Manager

4/10 Poor

SWEE

Stayed 5 nights in Nov 2023
Response from Titin on Dec 19, 2023
Dear SWEE,Firstly, I would like to express my sincerest appreciation for taking time to share your valuable rating. It is concerning to learn that the stay was not comfortable, and we were not able to assist your trip to be more enjoyable. Nevertheless, we see feedback as a gift. Your comments will further assist us to strengthen our operation. Thank you for sharing your point of view.Thank you once again and we would like to have an opportunity to welcome you back and provide you with the service that you expect and truly deserve.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

anchal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Titin on Dec 18, 2023
Dear anchal,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Thanwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Titin on Dec 15, 2023
Dear Thanwa,Thanks for your review and your 5-bubble rating. I am delighted to learn that the overall experience met your expectations. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City centric location, accessible to all well known malls! Super good customer service!
Stayed 3 nights in Nov 2023
Response from TITIN on Dec 8, 2023
Dear Allen,Thank you for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience during stay with us particularly with the unbeatable location and we proud of our friendly and accommodating staff who are always ready to assist with our True Thai hospitality. Thank you again for staying with us. We look forward to welcoming you back in the near future.Sincerely, Titin Suwanthab Guest Experience Manager

6/10 Okay

nancy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are very friendly and very helpful. The only concern is the smell at the front lobby, it’s terrible. The room needs to do some upgrade especially the shower room and the hardwood floor.
Stayed 8 nights in Nov 2023
Response from Titin on Dec 8, 2023
Dear nancy,Thank you for taking the time to share your experience with us. I am delighted that you noticed the friendly, genuine services of our team members which make your stay more enjoyable. However, We noted of your constructive comment regarding the bathroom condition and unpleasant smell which came from outside municipal drainage to our lobby area. You can rest assured that we are taking the appropriate measures to address the problem and this matter has been included in our renovation plan.We hope to have another opportunity of your return and look forward to welcoming you back to our hotel in the near future.Sincerely,Titin SuwanthabGuest Experience Manager

6/10 Okay

SAVITA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is at walking distance for most areas. There is a very strong sewage smell in living areas.
Stayed 1 night in Nov 2023
Response from TITIN on Dec 8, 2023
Dear SAVITA,Thank you for sharing your experience with us. I am glad to hear that you enjoyed the convenience of our location. However, we noted of your concerning the unpleasant smell which came from outside municipal drainage to our lobby area. Our engineering and housekeeping teams are working hard to eliminate the issue as soon as possible. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager